Where to call if there is no gas in the apartment: reasons for disconnection + procedure for action in the absence of gas

Comfort for modern people now plays a big role in life. When the water and gas are turned off, it becomes annoying: there is nothing to wash the accumulated dishes with or nothing to cook food with. Let's take a closer look at the second problem. What to do when there is no natural fuel, where to call if there is no gas in the apartment, because it is not always possible to find out from the neighbors about the problem.

There is no need to worry right away, as gas suppliers may make emergency shutdowns. When carrying out unplanned work, gas service employees sometimes do not notify consumers about the shutdown.

The reasons for stopping the supply of a resource vary. In addition to breakdowns, gas is also turned off for late payment, then there is no need to call the gas service. The defaulter will first have to pay off debts, including: accrued penalties and fines. Then pay the required amount for reconnecting to the gas line and other costs. We will further consider all the cases that may exist, we will tell you where to go if there is no gas in the house.

Can gas be turned off without warning?

The issue of gas supply is regulated by two documents:

1. Decree of the Government of the Russian Federation No. 549 of July 21, 2008
2. An agreement that sets out the rights and obligations of both parties.

According to them, disconnection services are carried out only after written notification to the subscriber. Utilities have the right to turn off gas 20 days after sending the notice.

Before turning off the gas for non-payment, the gas service is obliged to notify the user 2 times:

• 40 days before the scheduled date;
• in 20 days.

That is, the owner is not presented with a fait accompli - he is given time to resolve the issue of repaying the debt. If nothing changes during this period, then the gas will be turned off within three days, without additional notifications.

If your gas was turned off without warning, do not rush to conclusions about the legality of the workers’ actions. It is possible that turning off the gas supply this time is not only legal, but also carried out in order to protect life and health.

Here is a short list of when the supplier has the right to stop supplying gas on a daily basis:

1. Serious breakdown in the gas distribution network.
2. Equipment in a private house or on a personal plot is damaged, resulting in a gas leak.
3. The special commission decided that the equipment was faulty and there was a high risk of an accident.

Poisoning: signs and first aid

The emergency situation in question may cause a fire with an explosion and collapse of part of the building, as well as poisoning of people. Some people use the substance in question as a method of suicide.

The first signs of gas poisoning are:

• dizziness;
• nausea;
• vomit;
• general weakness;
• drowsiness;
• heartache;
• lacrimation.

The situation is especially dangerous when the leak occurs at night. If the room is not ventilated and all family members are asleep, then there is a high probability of death in your sleep. The first symptoms usually develop 10-15 minutes after the leak starts. Such poisoning is most dangerous for children, the elderly, and patients with cardiac and pulmonary pathologies.

In case of poisoning, it is important to remove the victim from the gas-contaminated area and provide him with first aid. These include:

• unfasten the tie, free the upper body for free breathing;
• give clean water, milk or sweet tea to drink to reduce the level of intoxication and return blood pressure to normal;
• Give a cotton swab soaked in ammonia a sniff if the person is unconscious or lethargic.

It is important to call an ambulance first and describe all the symptoms in detail. You should also indicate the time when the person was found and, if known, how long he was in the gas-contaminated area. Gas supply services can be provided in proper quality only after all necessary safety conditions have been met.

To prevent gas from becoming a threat to life and health, every consumer must know the basic rules for using it in everyday life. Our experts have prepared articles from which you will learn about the procedure for turning off gas, maintaining gas meters and equipment, as well as how to calculate payment according to standards and by meter in 2021, view the debt and pay using the Internet.

Explosion

This is a particularly dangerous situation because a gas explosion can cause the collapse of a building or part of it, injuring or killing a large number of people. The cause of such an explosion is an open fire in a gas-filled room. It is not uncommon for cylinders located close to a heat source to explode.

Gas is an economical fuel, but very dangerous if used incorrectly. If you ignore safety precautions, use outdated stoves and do not replace them as directed by a specialist, a leak may occur.

Its first sign is the appearance of a characteristic odor.

In this case, it is important to behave correctly. You must immediately call rescuers, leave the premises yourself and take all people to a safe place

The use of electrical appliances and open flames is prohibited. If there are signs of poisoning in victims, doctors should be called and first aid provided.

To resolve your issue, seek help from a lawyer. We will select a specialist for you. Call

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Healthy!

Possible reasons for gas supply interruption

The company has other legal grounds to turn off the gas.

So, the reasons when turning off gas is justified at the legislative level:

1. Unaccounted for devices are used. This is possible if their installation was carried out independently, without the participation of gas service employees.
2. Defects were found in chimneys or equipment.
3. As a result of the eviction of residents from the house.
4. There is a debt for two billing periods.
5. Users do not allow inspectors to access the equipment to carry out inspections.

The gas company also has the right to turn off the gas if there is no maintenance contract. The corresponding notice in writing must be received by the client 20 days before the scheduled date.

The deadline is counted starting from the date the letter is sent by mail; the user’s personal signature on familiarization with the claims is not required.

The same time frame applies when delivery is suspended for the above reasons, except for non-payment (2 notices are sent).

There are situations when an apartment was purchased with debts. New owners should not worry - the gas service will not be able to turn off the supply without a court decision for non-payment by the previous owner. This is stipulated in Article 153 of the RF Housing Code.

If the apartment was purchased with debts, then payment for gas must be made from the moment the purchase and sale agreement is signed. The old debt must be repaid by the previous owner. Therefore, it is important to draw up a transfer and acceptance certificate, which will indicate the absence of debts or the previous owner’s obligation to pay the missing amount for a certain period.

Am I required to be at home on a workday if they come to check the gas?

What's wrong with gas in our country?

Now there is practically no smell of gas, because of this, Russians may not notice gas leaks for a long time and it is because of this that houses explode.

And another question for gas workers: why do they replace durable gas pipes in Soviet-era buildings with some kind of flimsy hoses?

No matter what, the lid will fall behind the stove and the hose will be damaged. We need to start solving gas problems with the gas companies themselves and review their technologies, which do not guarantee the safety of gas users.

Instead, they go to people's houses and get on their nerves, demanding that they drop everything and comply with their scheduled inspections. Meanwhile, at the end of the year, almost all enterprises are parked and the bosses don’t care about the problems of the gas workers and they almost never let you go from work, citing the fact that the gas workers asked to be at home.

It is necessary to at least change the schedule for walking around apartments, making it rotating.

One day to go to apartments in the morning, another day in the evening, and also on Saturday and Sunday there should be a lineman on duty who would come at the request of the residents.

Even the uniform and identification are not a guarantee that this is not a deceiver, since there is a workwear store on the next street and you can dress up as a gas worker, a janitor, a repairman, or even a local police officer, but not actually be one.

There is one more problem - in the side apartments you can’t see through the peephole who has arrived, since the peephole looks into the wall of the vestibule, which is blocked by a glass door; there is no desire to go out into the vestibule and engage in conversations with strangers, which may take a lot of time. When I have a weekday off, “not a day goes by” without someone ringing my doorbell. Who are all these people? They frankly irritate me, I want only one thing on a day off - to relax, get things done, sleep, and not run like a doorman to the door and find out “Who are you?”

Disconnection procedure

Decree of the Government of the Russian Federation No. 549 of July 21, 2008 regulates the procedure for supplying gas to the population. Based on these rules, the utility has developed a procedure for turning off gas when violations are detected.

So, turning off the gas in the apartment occurs according to the following pattern:

1. Inform the client 20 days before the work is performed.
2. During this time, you need to eliminate the deviations specified in the letter and inform the supplier about it.
3. If this does not happen, then expect that your gas may be turned off.

The client can be informed that his gas will be turned off in one of the following ways (Article 546 of the Civil Code of the Russian Federation):

1. Sending a registered letter with notification.
2. Sending notification by courier.
3. Sending a letter through a gas service employee when taking meter readings. The client must sign for receipt.

There are several options for how to turn off the gas in an apartment:

1. Sealing the meter and boiler. After the seal is installed, residents are not allowed to use gas.
2. Shutdown services are provided by dismantling the pipe and installing a plug. The method is radical, since the structure is destroyed. This method is used for malicious debtors and those who do not want to allow gas service employees to carry out work.

It is worth noting that the restoration of the gas pipeline is carried out at the expense of the consumer in full. The exception is situations where the cut was made without notifying the user.

The utility service can terminate the contract unilaterally only if the terms are violated by the client.

He does not have the right to independently refuse his duties. And the user can legally stop working with the company at any time. To do this, it is enough for him to terminate the contract.

Creation of an emergency dispatch service: responsibilities of the ADS and its role in emergency situations

To resolve emergency situations, an emergency dispatch service (ADS) must be created. According to Government Decree No. 416, this is the responsibility of the management company, HOA or cooperative.

The emergency service must operate around the clock, on holidays and non-working days. You can hire employees for this; enter into an agreement with an organization providing ADS services; negotiate directly with the resource supplying organization.

s of the Agreement for emergency dispatch services and the ADS Log

The responsibilities of the contractor are specified in paragraph 49 of the Rules for the provision of utility services.

ADS dispatcher:

• accepts applications from residents,
• registers applications,
• organizes implementation (promptly sends specialists to the accident site),
• prepares a performance report,
• informs the applicant of the application number and.

Government Decree No. 331 changed the norms for the activities of emergency dispatch services. The amendments took effect on March 1, 2019. These amendments expanded the list of ADF responsibilities and gave clear deadlines for their implementation:

• 5 minutes

  to answer a call;
  if the call was not accepted - 10 minutes
  to initiate communication with the caller (call back; give the client the opportunity to leave a voice or email message, which also needs to be responded to within 10 minutes).

• 30 minutes
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  from registration of the application is allocated to localizing damage to water supply, sewerage, heating, and electricity systems.

• 2 hours

  to eliminate blockages in the drainage system.

• The clogged garbage disposal must be cleared 2 hours

  .

• no more than 3 days

  should be used to eliminate emergencies in water supply, sewerage, heating, and electricity systems.

The deadline must be communicated to the applicant within 30 minutes

from the time of registration of his application. If an accident occurs in the water supply, sewerage, heating, or electricity systems, the management company notifies the local government body of the municipality.

If ADS does not comply with these deadlines, this is a gross violation of licensing requirements (subclause “h”, clause 4.1).

It is also worth considering that the work of the ADS must be carried out in accordance with the requirements of Russian laws aimed at ensuring peace and quiet for citizens (they differ in different regions, for example, this one applies in Moscow).

ADS services free of charge only accidents on common property. Emergency maintenance is paid for by the owners of the premises. If the accident occurs inside the apartment, the owner will pay for repairs separately.

The emergency dispatch service carries out minor emergency repairs and changes equipment. For example, replacing an elevator is part of a major overhaul and takes months.

The emergency dispatch service works not only to eliminate, but also to prevent accidents in an apartment building. The subsequent number of accidents depends on the quality of emergency maintenance of buildings. If prevention is regular and at a high level, then accidents can be avoided.

Types of emergency dispatch services:

1. Central heating maintenance. Includes preventive work that will help prevent accidents: eliminating breakdowns, carrying out welding work, replacing the pipeline.
2. Water supply maintenance. Includes troubleshooting the system and eliminating the consequences of accidents. If there is a problem with this system, there may be a lack of water or flooding of apartments.
3. Maintenance of the sewerage system. Includes pumping out water, clearing blockages and other activities related to working with the sewer system.
4. Maintenance of electrical networks. Includes troubleshooting electrical problems, updating wiring, etc. for safety to prevent fire or other emergencies.

Period of suspension of services by law

The table below shows the period for which gas can be completely turned off by law.

What happens if the gas worker does not enter the apartment?

Representatives of the organization involved in servicing gas supply systems are required to promptly check the operation of meters and consumers - boilers, stoves, and so on.

They have every right to pay a visit. With systematic maintenance of gas devices, their trouble-free operation is guaranteed. If access is never granted, this will result in a fine being issued. Further more. If the specialists never get to the apartment they are interested in, this will lead to the entire entrance, and sometimes the house, being cut off from the gas supply. But this happens when, during pressure testing, it turns out that there is a leak somewhere.

Illegal gas shutoff, what to do

So, you have found out why the gas was turned off, you have written explanations from the company, now you can proceed according to one of the following scenarios:

1. Submit a written complaint to the supplier and file an application for an examination with the city administration.
2. It is necessary to send a statement to the prosecutor's office regarding the illegal gas shutoff. As evidence, copies of financial and technical documents are attached, as well as a previously received explanatory note from the utility service.
3. File a lawsuit.

The statement of claim is drawn up in accordance with the recommendations of Art. 131 Civil Code of the Russian Federation. Copies must be attached to it:

• documents for the apartment;
• maintenance agreement;
• annual equipment inspection report (for the last year);
• paid receipt of state duty;
• claims that were previously submitted to regulatory authorities and responses to them.

Form of work order for periodic maintenance of gas equipment

Act form. Page 2

The court decision is made within 5 working days.

The consumer has the right to recover from the supplier not only the funds necessary to restore the gas pipeline, but also moral damages.

Preventive measures and rules

To ensure that the unpleasant smell of gas does not disturb the residents of the house, either in the apartment or in the entrance, a number of requirements must be met. And the most important thing is to use gas stoves and water heaters correctly, because half of the troubles occur precisely because of an irresponsible attitude to the operation of the equipment.

Apartment owners are obliged to:

• use serviceable equipment with an acceptable service life;
• use equipment strictly for its intended purpose;
• follow the maintenance schedule (annual preventive examinations);
• repair pipeline elements or replace hoses in a timely manner.

The installation and connection of new equipment is carried out by representatives of the gas service.

If the apartment owner independently installed the hob or connected the oven, the gas technician must check the tightness of the connections and document this. Otherwise, such user will face fines.

Any violation is punishable by fines, but this is not the worst thing. A frivolous owner endangers the health and lives of his family and neighbors

Under no circumstances should you carry out welding work yourself or move gas pipes to another location.

All transfer and replacement activities must be agreed upon with the service organization.

Can they give me an installment plan?

1. 20 days before the proposed event in the following cases:

• the person does not fulfill the terms of the contract;
• does not allow inspectors into the apartment;
• uses faulty, untested equipment;
• does not pay receipts for 2 months in a row;
• did not enter into a service agreement (PP No. 549, clause 46). The violation is associated only with the use of natural fuels.

1. The violator is given 20 days to repay the debt, after which restrictions are introduced. If a person has not taken measures to resolve the conflict, 10 days after the restriction, the gas is completely turned off (Government Decree No. 354, paragraph a, paragraph 119). The rules apply to all types of utilities that are disconnected for debts.
2. When an apartment owner violates security requirements, does not allow inspectors in, does not enter into an equipment maintenance agreement, or uses devices that have not passed inspection, utility companies are required to send two notifications. One - 40 days before the planned shutdown. If no action is taken, the second one is sent 20 days before the planned events (Government Decree No. 410, paragraphs 80, 86). In this case, it does not matter whether the debt exists. Violation of the above safety requirements is sufficient.
3. There is another deadline - 3 days before the fuel supply is cut off. It is provided for by government decree No. 1245 in paragraph 13.

In an apartment building

Disabling a debtor in a dormitory is only possible if gas is supplied to his room. Shared kitchen restrictions are not permitted. Residents pay for resources according to standards. The amount of fuel consumed is divided among all living people.

• close the tap on the gas pipeline that is located in your living space - you should pay special attention to the tap that is located in front of the gas supply meter, if it is installed in a residential space. Also, do not forget about gas burners and gas equipment, which must be turned off;
• it is necessary to ventilate the living space if you smell gas;
• after this, you should call the gas service and find out the reason why the gas supply was turned off;
• It is worth notifying your neighbors that it is worth turning off the gas supply taps, as well as the burners on the stove and gas equipment in the apartment and ventilate it.