Citizens of the Russian Federation who have an account in the state information system of housing and communal services can make requests to management companies, resource supply organizations or homeowners associations in the State Information System of Housing and Communal Services through their personal account. To do this, you need to go through a few simple steps, information about which is presented in this article.
For example, we will send an application to the management company with a request to connect a personal account to the personal account of the GIS Housing and Communal Services. You will need this if the system does not display information about the premises and residential buildings to which you own property rights and the corresponding personal accounts.
To send requests, registration in the GIS Housing and Communal Services is required. Go to the official website dom.gosuslugi.ru and log in to your GIS Housing and Communal Services personal account using the login and password of the State Services portal gosuslugi.ru. The system will redirect you to the main page. In the main Actions block, select .
Some issues can only be resolved in court
For example, invalidation of the decision of the general meeting, eviction from the premises. Many issues are more effectively resolved not through complaints, but through the courts. This is especially true for the protection of consumer rights, since owners can expect to receive a consumer fine, and sometimes moral damages. Therefore, if you are 100% confident that you are right, then it is better not to waste time and nerves on correspondence with the authorities, but to contact a lawyer and then go to court - immediately after receiving the response from the management company.
Applicant information
The “Add a request” page displays information about the applicant: last name, first name, patronymic, phone number and email address. Under the request that you request this information message be considered an official communication, enter your email address. You will receive a response from the management organization. It will also be duplicated in your personal account on the requests page.
Procedure
Before contacting the State Housing Inspectorate of the Nizhny Novgorod Region, you should try to resolve the situation without the intervention of the supervisory authority. In most cases, this is enough to solve the problem in the shortest possible time. But the applicant should not limit himself to an oral complaint, since in this case he will not be able to confirm the fact of contacting the violator (management company, HOA, resource-saving organization, etc.). It is important to submit a written complaint, which the recipient registers within the period provided by law. Its text should warn of the intention to complain to the State Housing Property Department of the Nizhny Novgorod Region if the requirements are refused. If contacting the offender does not bring the desired result, you must:
- Prepare additional materials indicating a clear violation of housing legislation. For example, if we are talking about lack of cleaning or untimely garbage removal, you can take photographs that will show the condition of the local area.
- Gather an initiative group of residents to file a collective complaint. This will significantly speed up the review process. But even if such an opportunity is absent, a citizen should not give up his intentions. The claim submitted on his behalf will also be considered by the State Property Committee.
- Submit your request in writing or electronically. It is necessary to ensure that the document is registered in the manner prescribed by law. If errors are identified in the text, you will have to redo the claim to resubmit it to the Office.
- Receive a decision within 30 days from the date of registration of the complaint. In some cases, consideration may take longer. But the State Housing Property Inspectorate, following the norms of the law, will definitely inform the applicant about the change in the deadline.
If the text of a written complaint is not readable, the citizen will not be able to receive an answer to the essence of the appeal. He will be notified that it is not possible to verify the specified information if the State Housing Property Office can read his name and postal address.
What can you complain about?
In most cases, residents of the Nizhny Novgorod region are unhappy with the unreasonable increase in tariffs. In addition, they complain about the complete ignorance of the management company and the HOA of problems that significantly worsen the quality of life of residents. In general, any violation in the field of housing legislation may become the basis for filing an appeal to the State Housing Property Inspectorate. This must be done if:
- the management company has violated the terms of the current license (for example, it systematically evades fulfilling its direct responsibilities);
- fire safety requirements are not met in an apartment building (emergency exits are littered with debris, doors are closed, etc.);
- in the non-residential premises of an apartment building, the tenant demolished partitions or load-bearing walls, which may contribute to the destruction of the building’s structure;
- There is no regular cleaning of the local area and common areas;
- if an emergency occurred, no measures were taken to eliminate it promptly;
- the façade of the building is used to place an advertising structure without the consent of the residents;
- there is no control over the condition of house meters, their timely verification and readings are not carried out;
- in the apartment during the heating season the air temperature is below the minimum established by law, etc.
Regardless of what a citizen wants to complain about, it is better to submit an appeal to the Housing Housing Inspectorate not from one person, but from an initiative group of residents.
The legislative framework
When drawing up a complaint to the State Housing Property Department of the Nizhny Novgorod Region, you should be guided by the following legislative acts:
- Housing Code of the Russian Federation dated December 29, 2004 N 188-FZ (as amended on July 31, 2020).
- Code of the Russian Federation on Administrative Offenses dated December 30, 2001 N 195-FZ (as amended on July 31, 2020) (as amended and supplemented, entered into force on August 11, 2020).
- Federal Law “On the Protection of Consumer Rights” dated 02/07/1992 N 2300-1 (as amended on 04/24/2020).
- Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006. N 59-FZ (as amended on December 27, 2008).
- Decree of the Government of the Russian Federation dated August 13, 2006 No. 491 “On approval of the Rules for the maintenance of common property in an apartment building.”
Question answer
Question: The management company increased the tariff without any reason. Based on this fact, the residents of the house appealed to the State Housing Inspectorate of the Nizhny Novgorod Region with a demand to oblige the company not to increase the tariff. The submitted claim was satisfied in full. But residents still received bills with inflated tariffs. What to do?
Answer: Considering that the Criminal Code has not complied with the order, you should contact the State Housing Inspectorate again. Since she broke the law, she will be fined. Residents do not have to pay the disputed receipts, but it is possible that they will subsequently have to file a lawsuit to write off the debt.
Question: An advertising structure was installed on the facade of an apartment building. But the residents did not give their consent to its placement and only found out about it during installation. At night, it is brightly illuminated by a spotlight, and after its installation, small cracks appeared along the facade of the building. The chairman of the HOA does not make contact and refuses to remove the structure. What should residents do?
Answer: There is a clear abuse of power by the chairman of the HOA. This is a direct indication for filing a complaint with the State Housing Property Department of the Nizhny Novgorod region. If the advertising structure was installed in violation of the rules, an order will be issued for its immediate dismantling.
Question: For the second year now, the house has been poorly heated and in one of the rooms the air temperature in winter does not exceed 14 degrees. Because of this, fungus appeared on the walls and the wallpaper began to peel off. The chairman of the HOA does not respond to complaints. What to do?
Answer: If residents of a building receive low-quality services, they should complain to the State Housing Inspectorate, which will conduct an inspection and issue an order to eliminate the violation. If the inaction of the HOA chairman results in financial losses (money is needed for repeated repairs and treatment of walls against fungus), compensation for damage can be obtained through the court.
Specialists from the State Housing Inspectorate of the Nizhny Novgorod region inspected the work performed according to the previously issued instructions: video
Reasons for filing
A full list of the responsibilities of the Housing Housing Inspectorate is contained in the Regulations on Housing Supervision and boils down to addressing the following issues:
- untimely implementation of repairs - current, capital, cosmetic;
- overcharged utility bills;
- non-functioning elevators;
- lack of electricity, heating, hot and cold water;
- flooding of attics and basements, leaking roofs;
- poor organization of garbage removal, yard cleaning, garbage chutes;
- violation of the home maintenance contract;
- redevelopment of premises;
- other situations related to the safety of residents of an apartment building.
Inspections organize inspections, take action against violators, and sort out problems that arise when using the common property of a multi-story building.
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It is recommended to contact this authority only in cases where the problem situation cannot be resolved in any other way, and it can lead to serious consequences.
Important: housing inspectors deal with all issues of the use of the common property of an apartment building and the safety of living in it.
In what cases can they refuse?
You should not contact the state housing inspectorate for personal issues not related to living in an apartment building. Official reasons for refusal to consider complaints submitted online:
- Incorrect drafting of the document - the text contains rude statements and threats against employees of institutions, departments, and utility services.
- The meaning of the statement is unclear - the style of presentation and wording used relate to different issues and do not give a general idea of the situation.
- The appeal was sent by email without using the housing and communal services system;
- No information about the offender.
- False information is reported, state and personal secrets are touched upon.
- The court decision is being appealed.
Complaints written in illegible handwriting will not be analyzed. Disagreement with judicial acts is considered on appeal.
Complaint about the inaction of the management company in case of a water pipe break
If there is a water pipe break in one of the apartments in a multi-story building, the emergency service will need the owner’s permission to carry out the necessary work. But serious problems can arise with this if, in order to eliminate the leak, you have to break the integrity of the wall and cladding. The homeowner may refuse to satisfy such a request, citing an unwillingness to spend money on repairs again. In such a situation, the management company is obliged to enter into the conflict and must agree with the tenant on repair work and reimbursement of expenses. As a last resort, she may try to fix the leak in another way.
If the management company does not make any attempts to solve the problem as soon as possible (perhaps it will be limited to shutting off the water supply), you should complain to the State Housing Property Department of the Nizhny Novgorod region. To do this, you will need a document containing the following information:
- details of the parties;
- the address where the accident occurred;
- data of the company that manages the apartment building;
- description of the situation (when the accident occurred, what measures were taken to eliminate it, whether the water supply was cut off, where the leak was detected, etc.);
- the essence of the complaint (the company does not fix the leak because the owner of the apartment is against repair work, etc.);
- whether a written appeal was submitted to the Criminal Code with a demand to resolve the situation and resume water supply;
- list of requirements;
- list of applications;
- date, signature.
Given the circumstances, the complaint may include a request to revoke the license issued to the company.
How to file a complaint
The State Housing Inspectorate of the Nizhny Novgorod Region will not review the document if it contains errors and inaccuracies. Despite the fact that the applicant will be able to re-submit it, eliminating the identified shortcomings, this will increase the period for consideration and decision-making. In order for a complaint to be registered and immediately forwarded to the relevant department, it must indicate:
- details of the parties (the appeal can be addressed to the Agency or a specific official);
- address of the house in which the citizen lives;
- information about the violator (name of the organization, its registration number, information about the license, etc.);
- the essence of the claim (what legal norm the citizen encountered, how it was expressed, how events developed, who participated in the conflict, etc.);
- whether an appeal was submitted to the organization with a demand to eliminate violations, what response was received;
- references to legal provisions that were not complied with;
- a clear list of requirements (conduct a check on the specified facts, take measures against the violator, report the decision, etc.);
- list of applications.
