Some issues can only be resolved in court
For example, invalidation of the decision of the general meeting, eviction from the premises. Many issues are more effectively resolved not through complaints, but through the courts. This is especially true for the protection of consumer rights, since owners can expect to receive a consumer fine, and sometimes moral damages. Therefore, if you are 100% confident that you are right, then it is better not to waste time and nerves on correspondence with the authorities, but to contact a lawyer and then go to court - immediately after receiving the response from the management company.
Where to call and contact about problems of the urban environment and housing and communal services, in case of an unclear situation?
The portal “Beautiful Petersburg” has compiled an important directory of “hot lines” that you should contact if you discover violations related to the improvement of the city and housing and communal services, in any unclear situation.
We advise you not to remain indifferent to city problems, because only through joint aspirations and efforts can our native St. Petersburg become even more beautiful and transform before our eyes.
Where to call and write about problems of the urban environment?
Street cleaning
- +7; duty service of the Improvement Committee.
Problems that are relevant: in winter - removing snow, ice and icicles, as well as combating ice; in other seasons - cleaning the city from dirt and dust, as well as damage to green spaces, unauthorized cutting down of trees. A list of organizations responsible for street cleaning is guckb.spb.ru/u_organiz.htm.
Yard cleaning
- + “hotline” of the Housing Committee.
By calling this phone in winter you can report ice, snowdrifts and icicles in your yards, and in other seasons you can report problems with maintenance of neighborhood areas and houses.
Dangerous hatches and eternal puddles
- +7 “hotline” of State Unitary Enterprise Vodokanal.
Specialists respond promptly to reports of damaged, incorrectly installed or open hatches and immediately go to the site in dangerous situations. Vodokanal also accepts requests about “eternal puddles” that appear due to clogged storm drains.
Problems with street lighting
- +7 “hotline” St. Petersburg State Unitary Enterprise “Lensvet”.
If the lights on the street or in the park do not light, or damage to the external lighting networks occurs, you should contact Lensvet.
Illegal dumps
- +7; "hotline" of the environmental prosecutor's office.
Unauthorized storage of waste, spontaneous dumps and discharges of sewage into water bodies can be reported to the environmental prosecutor's office.
Violations during “street excavations”
- +7 GATI control department.
Violations during construction and repair work can be reported to the State Administrative and Technical Inspectorate. For example, there is no fence, there is no information board, etc. It also accepts complaints about suspicious “excavations” and non-restored amenities after repair or construction work.
Illegal actions at cultural heritage sites
- +7; (on weekends and holidays) - KGIOP duty service.
The Committee on State Control, Use and Protection of Historical and Cultural Monuments (KGIOP) can be contacted if problem(s) with cultural heritage objects are discovered. For example, if you notice damage to a historical monument(s) or questionable construction work.
Who to call in any unclear situation?
If you witness any crime, be it hooliganism, parking on the sidewalk or posting garbage advertisements, you must contact the police
- 102 - police number when calling from a mobile phone
- 112 - single emergency number
You can contact the 24-hour Call Center for absolutely any housing and communal services and landscaping problems, any emergency situations, questions about the schedule for turning off hot water, etc.
- 004 or +7 (812) 576-4-004 - St. Petersburg State Institution “City Monitoring Center”
If problems arise, but they do not require an urgent solution, or there are questions that you would like to clarify for yourself, you should send an appeal through the official Electronic Reception of Citizens' Appeals - letters.gov.spb.ru
We hope this information helps you and you use it. Life in St. Petersburg should be as comfortable and enjoyable as possible.
About the entrances
Entrances should be repaired, depending on their condition, at least every 3-5 years. Attics and basements must be locked.
This will ensure access only to management company employees; other people will not be able to enter these premises. At the same time, they should not contain excess garbage or things. Disinfection and disintarization should be carried out regularly; these manipulations should be carried out at least once a year. As for the external decoration, it also deserves attention:
- There must be special signs on the building indicating the address.
- There should be signs at the entrances indicating the entrance number and apartment numbers.
- Management companies in St. Petersburg must ensure that each apartment has an appropriate sign.
- A stand with telephone numbers and addresses of various organizations should be installed in an accessible place.
It is worth complaining if basic requirements are not met. In addition, it should be noted that management must ensure that the following things are not allowed:
- Washing cars in the yard of the house.
- Obstruction of balconies with furniture and firewood.
- Independent buildings in the courtyard area, refurbishment of balconies.
- Painting window frames from the outside. The color of the windows should be in harmony with the building.
- Cluttering of the yard area, this means waste, garbage, including household and construction waste.
- Throwing waste into the yard, various food waste, burying, burning in the local area.
These are the basic requirements that must be met by the management company. It is important to consider that apartment owners themselves are responsible for their homes, but at the same time they pay a lot of money to have them looked after. Therefore, you can be sure that you are right; the management company is obliged to provide you with services at the proper level .
No need to contact
If you believe in practice, it is better to immediately contact the above-mentioned authorities.
Their work is the most productive. You should not waste your time on other organizations, because their activities will not bring any results, and you will only waste your time and energy.
Those owners who have already encountered similar problems can immediately distinguish organizations. It is worth familiarizing yourself with the list of these bodies in detail.
It is clear that no one blames these authorities, but the experience of apartment owners has shown that some authorities are simply not worth contacting. The fact is that some issues are simply beyond the competence of specialists. We can conclude that assistance simply will not be provided at the required level. The following organizations are considered useless:
- Manager _ Logically speaking, if she didn’t do her job, then she won’t do it now. Most likely, appeals there will not bring any results.
- City or district administration . Such issues simply cannot be resolved in this body. This is not how specialists who may be competent in such matters work.
- Administration of the President. In this case, most likely, no one will pay attention to the complaint.
- Police . The fact is that in such a case the situation is defined as a civil dispute. The police simply do not deal with such matters. If the manager has committed some serious crime, then a criminal case may be opened. But in another case, you will simply be sent to other authorities.
- Deputy's reception room. Again, your question will at most be forwarded to the competent authority.
- Senior in the house . This person is responsible for meetings and similar things that concern all owners. It is fashionable to turn to him only to raise public awareness. For example, you can gather people and write a collective complaint, and then send it where necessary.
ATTENTION! Perhaps you will be able to achieve something if you write an application addressed to the director of the management company. In this case, you should receive a response within 10 days. If it is not followed, then you should complain to another authority. It is worth noting that for reliability, the statement should be made in duplicate.
There are often cases when homeowners claim that management companies are in some kind of conspiracy with the administration. If you don’t want to receive empty unsubscribes, then it’s better not to contact them.
What standards exist?
If we talk about water, then according to the standards, the duration of the supply interruption should not exceed 8 hours per month. The time period at one time should not be more than 4 hours.
In case of problems with a dead-end main, the supply may be turned off for a day. The hotline will help if these requirements are not met. When disconnecting, the fee should be reduced by 0.15 percent of the fee for the billing period.
Do not forget about the light, the maximum break can be 2 hours, during which time emergencies must be eliminated. This time is set for those houses that have a backup power source. If it is not there, then the accident must be resolved within 24 hours. If the deadlines are not met, then the management company must recalculate for the payment period.
Many people have to think about heating issues in Smolny. According to standards, heat cannot be turned off for more than 16 hours at a time, subject to the heating season . During the month the heating is not turned off for more than 24 hours. Also, standards are set at a certain room temperature.
ATTENTION! Remember about the rules for maintaining staircases. A telephone number for complaints will be required if they are not followed. Wet cleaning should be done at least once a month, and dry cleaning at least every five days. Homeowners associations must ensure ventilation of stairwells.
Where can I complain?
It is clear that many are faced with various problems that arise in one way or another with housing and communal services or management organizations. That is why many owners are wondering where exactly to complain.
You can always try to resolve the problem on the spot and contact the management organization directly. If this does not help, the Criminal Code ignores you, does not respond to your requests properly, then you should go to the authorities that monitor its work. At the same time, it is worth getting acquainted with sample complaints that can be used when drawing up an application.
You can contact the following organizations:
State Housing Inspectorate
It is she who checks the work of such organizations. It is important to understand that such a body is quite serious. If you decide to write a complaint, you should expect a global audit . In this case, not only those violations that were specified in your application can be checked. Based on the results, if violations are detected, administrative fines may be imposed.
Organization address : 195112, St. Petersburg, Malookhtinsky pr., 68 Lit.A, tel.; (812) 576-06-80;. You can contact them online or in person.
Rospotrebnadzor
If the housing inspection is not suitable for you, then you can contact Rospotrebnadzor. The housing committee may well write a statement to the prosecutor's office.
Organization address: St. Petersburg, st. Malaya Sadovaya 1, room No. 15, tel. 571-62-00.
Prosecutor's office
You can file a complaint with the prosecutor's office; it is recommended to go there if other services do not give you a proper answer. In order for you to count on an effective response, you should be sure that there is no other way to resolve matters with utility companies. After all, the prosecutor's office can send you to the above-mentioned authorities.
ATTENTION! It is recommended to go there if you have to deal with robbery, fraud, or embezzlement. Employees may open a criminal case.
Court
The court is suitable if you want to return money for something. It often happens that owners pay decent sums to utility companies, but they do not use them where needed. Through the court, it is possible to call those responsible to administrative or criminal liability.
The court is located at: 196128, St. Petersburg, st. Baseinaya, 6. Tel.: 459-59-66.
These are the main bodies to which you can submit an application of this kind.
IMPORTANT! Do not forget that the judicial authorities are still the last point. Usually the judge takes into account whether there was an opportunity to resolve the case pre-trial or not.
