Where to call when there is a power outage: how to find out why it was turned off and when the power will be restored

Power outages are always a problem, regardless of where you live. Owners will be lucky if their housing company takes a responsible approach to its work and repairs everything on time. However, this does not always and not always happen. For more information about what to do if the power is turned off without an exact deadline or warning, read the article.

Activities of emergency services

Emergency repair services come to the rescue when unforeseen situations arise. Your call is received by a dispatcher, who must correctly identify the problem and dispatch the appropriate team to resolve it. The responsibilities of emergency service workers include:

1. Monitoring the condition of objects in the assigned territory.
2. Timely response to received complaints.
3. Detecting the causes of the incident and eliminating the accident.
4. Elimination of emergency consequences.
5. Carrying out preventive work.

The emergency service works around the clock, and they do not have days off, so you can call them at any time of the day. There is no need to pay for calling a brigade.

However, please note that they will carry out the check to the door to the house. Anything inside the premises is not their responsibility and can be inspected and corrected for an additional fee.

Is it possible to connect the power yourself in case of a blackout?

Now let's talk about not how to connect, but what responsibility people will bear when deciding to arbitrarily set up the electricity supply. And first of all, let’s highlight that there are two “types” of such a connection:

1. Unaccounted for. The connection is made indirectly through those devices that are responsible for conducting electricity to a specific apartment. This means that although the contract is concluded with a specific organization, payment is made only for part of the energy used.
2. Non-contractual. There is a connection to the network, but it was created without a corresponding agreement. The owner does not pay anything, but uses the resource.

If we talk about the fine for unauthorized connection of electricity after a shutdown, it could be as follows:

• individuals - up to 15,000 rubles;
• legal entities - up to 200,000 rubles;

In addition, it is also necessary to pay not only the established fine, but also the cost of all the energy that was used “bypassing” the metering. The amounts vary greatly depending on the company. Can the lights be turned off for non-payment or interference with work again? Yes, but there will be litigation and even greater fines than before. And if we talk about how much it costs to independently connect the lights after a shutdown, then we can safely use as an example the size of the fine, legal costs and additional expenses.

Reconnection fee

You will have to pay to reconnect the lights. Some argue that housing and communal services representatives came up with this requirement. In fact, such a condition is reflected in the agreement; it complies with Russian legislation.

For individuals, the payment is about 1,000 rubles, while for legal entities, the resumption of services costs about ten times more. If additional costs arise during connection that exceed the above amounts, they are paid by the company itself.

Reconnecting electricity after it has been disconnected for debt can cost several thousand rubles Source cdn21.img.ria.ru

What to do first after disconnecting

What should you do if the lights go out? Where should I complain?

First of all, when there is a power outage, regardless of the cause of this phenomenon, it is necessary to turn off all equipment in one of the following ways:

• unplug the power cord from the socket;
• disable the surge protector (if equipped).

Turning off the equipment will avoid sudden changes in power, which can lead to breakdowns.

During a planned outage

If the outage is planned and the lack of light was warned in advance, then no additional action is required.

As preventative/repair work is carried out, houses will be connected to power supply by qualified specialists.

Why might they stop supplying?

An agreement is concluded between the supplier and the consumer that governs all relations between them, including whether they should be warned about a planned outage. There are several ways to sign this agreement:

• unilateral signing of an agreement;
• bilateral signing of an agreement.

These agreements are legal if all conditions are met by the energy supplier and the user. If we consider the bodies that exercise control over the fulfillment of these obligations, then these are local authorities.

Legislation regulates various issues, for example, emergency short-term power outages. You need to understand that if the user does not fulfill his obligations, the supplier may turn off the power.

If you don't pay, you sit in the dark!

If for some reason citizens do not pay for electricity consumption, the utility service provider can turn off its supply. This can be done only three months from the date of receipt of the last payment .

In this case , one month before the expiration of 90 days, the management company or any other utility provider is required to send a warning . If it is not received, citizens have the right to appeal the power outage.

When the power is turned off due to non-payment, a report on the work being carried out must be drawn up . It serves as confirmation that the management company does not violate Article 330 of the Criminal Code of the Russian Federation “Arbitrariness”.

Important!!! In the event that the disconnection was illegal, citizens can be guided by the “Law on the Protection of Consumer Rights” and its Article 15 and demand compensation for moral damage.

The electricity was turned off for non-payment. How does a power outage happen?

The written notice is issued in a specific form and must include:

• FULL NAME. payer, his phone number and address.
• The period of time during which no payment was made.
• The amount of accumulated debt.
• The date by which you must pay for electricity (maximum 20 days later).
• The warning itself about disconnection in the absence of payment.
• The time the document was created and the signature of the person who compiled it.

After 20 days, if the consumer has not repaid the debt, Mosenergosbyt sends another notice. After receiving it, you must pay the entire amount due within 3 days. If the homeowner does not comply with this requirement, the supplier turns off the power.

In case of accidents at substations, the lights may be turned off without prior notice.

When a consumer is disconnected from the power supply, a report must be drawn up, which indicates the following information: the subscriber's name, meter number and the value of the latest readings, address, what actions were performed and their dates, why and for how long the electricity is turned off. If the apartment owner has comments, he can indicate them directly in the document. The act is drawn up in three copies, one of which remains with the consumer.

Accident elimination standard

No more than 24 hours should pass before the lights are turned back on .
You also need to remember about the annual limit; it should not exceed 72 hours. It is very rare that there are situations where longer delays occur; they depend on the extent of the damage. But even in such situations, repair work must be carried out within a reasonable time. Otherwise, the supplier will bear administrative or criminal liability.

If the organization violates all deadlines and does not fulfill all of its obligations that are specified in the agreement, then the residents have every right to defend themselves. To find out the specifics of the situation, the reasons for the breakdown, or interruption of power supply, you can contact the HOA, as well as directly to the supplier.

ATTENTION! If necessary, you can call the dispatcher and tell about the violation and write a corresponding complaint. Even if the claims are ignored or remain unattended, then you need to go to court.

Please note that the statement of claim must contain all the necessary data:

• the name of the organization that supplies energy;
• date of suspension of filing;
• the exact date of the emergency;
• acts, inspections available on hand;
• state of energy supply;
• witness evidence;
• written refusals from officials.

The lights in the house are turned off - where to call and what to do

To understand what to do if the power is turned off in a private home, you need to determine the reason. If the power outage was unexpected, then you did not receive a notification. First of all, you need to disconnect all electrical appliances from the power supply.

Then you can go to the machine and check what condition it is in. If you see that any lever is in the "off" position, turn it on, first making sure that nearby wires are not singed and that you do not smell a burning smell.

If everything is in order with the machine, it means that most likely there is an emergency shutdown. To find out exactly the reasons and future prospects, you need to call special services.

• Rescue service 112. You can call this number even without a SIM card in your phone. Convenient service, the service receives all emergency calls and then redirects you where you need to go.
• You can call the management company or emergency service number indicated on your payment receipt.
• Call the emergency number in your area. You can check the number in the telephone directory or look it up on the Internet. It would be a good idea to record the phone numbers in the memory of your mobile device.

Basic recommendations

Power outages at night: recommendations

First of all, don't panic. If you make sure that the machine is turned on, and nearby neighbors (if the power is turned off in a private house, you will have to go outside, and possibly outside the area) do not have electricity either, be prepared for the fact that from the first Sometimes you may not be able to reach the emergency service.

In case of a power outage, you should have candles, matches, lanterns on hand, and it is better if you know exactly where they are.

Many modern smartphones are equipped with a built-in flashlight, but at the right time the gadget may be discharged.

Hence the next rule - try not to let your phone get into this state. If it is about to turn off, you can start the car and charge your mobile device in it using a USB cable. You can also ask your neighbors for help.

Ideally, write down emergency numbers in your phone book. Otherwise, you will have to call the local helpline or look for a phone using the mobile Internet if there is no working wi-fi nearby.

Remember that a power outage is unpleasant, but not fatal. From the above, the following algorithm of actions follows:

1. Disconnect all electrical appliances from power.
2. Check what position the machine is in.
3. Identify the problem area.
4. Call a special service and act according to their recommendations.

If you contact the appropriate authorities in a timely manner, the problem, as a rule, is resolved quite quickly, and in the meantime you can read a book (if it is during the daytime), do some household chores, or just go to see friends.

How can I contact the control room of the management organization of my building?

You can find out the address and telephone number of the management organization of your building on the Moscow House website. In the search bar, select the “Learn about home” tab and enter the address. General information about the house will appear in the window that opens. Click on the name of the management organization and scroll down to the “Control Room Operations” section.

How to contact the Unified Dispatch Center (UDC)?

Currently, most dispatch services of management companies are connected to a single dispatch center (UDC). You can contact the unified dispatch center in cases of accidents on the in-house water supply, heating, sewerage and electricity systems, if you are stuck in an elevator or the elevator is faulty, as well as regarding the repair of in-house equipment:

• by phone (24/7);
• online through the Moscow State Services mobile application. In the “Unified Dispatch Center” section, you must fill in the required fields and submit your application for work. The application status will be displayed in the application;
• submit an application online through the Electronic House service, as well as in the Electronic House Moscow application (App Store, Google Play);
• submit an online application through the “Call a Master” service on mos.ru.

If your house is not connected to the EDC, you need to contact the control room of your management company (contacts can be found on the Moscow House website).

You can find the hotline numbers of Mosvodokanal, Mosgaz, MOEK, Mosenergosbyt and other organizations working in the housing and communal services sector in Moscow on mos.ru.

In what cases should you contact the dispatch center?

You can contact the dispatch service for help in emergency situations - for example, if:

• your apartment is flooded with water;
• no hot or cold water;
• there is no electricity in the house;
• the sewer is clogged;
• you smelled gas in the entrance.

You can also leave a request if:

• electrical appliances in common areas are faulty, wiring in the apartment is faulty;
• the door to the attic is broken or faulty;
• you smelled foreign odors in the entrance or saw rodents or insects;
• a person is stuck in an elevator;
• the elevator is faulty;
• A waste bin is required.

What to do if the apartment is cold or the hot water temperature has dropped?

Too low an air temperature in an apartment or hot water in a tap may be reasons to contact the management organization or a single dispatch center.

According to the Decree of the Government of the Russian Federation dated 05/06/2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, the air temperature in residential premises should be no lower than +18°C, in corner rooms - no lower than +20° WITH. The permissible temperature decrease at night (from 00:00 to 05:00 hours) is no more than 3°C. The hot water temperature must be no lower than 60°C and no higher than 75°C.

What to do if in an emergency there is no way to call the control room?

If you need to urgently contact the dispatch service, but there is no way to call or leave a request online, go out to the entrance, go down to the first floor and press the button to call the dispatcher. Or call the elevator and press the button in the cabin to contact the dispatcher.

If you cannot call and there is no elevator in the building, the only way to ask for help is to come in person to the management organization. Inspect the entrance to the entrance: perhaps contact information is on the entrance door or an information stand near it. You can also find the contacts of the management organization on the Moscow House portal or on receipts for housing and communal services.