To whom and where to complain about violations in housing and communal services in the Yaroslavl region?

Some issues can only be resolved in court

For example, invalidation of the decision of the general meeting, eviction from the premises. Many issues are more effectively resolved not through complaints, but through the courts. This is especially true for the protection of consumer rights, since owners can expect to receive a consumer fine, and sometimes moral damages. Therefore, if you are 100% confident that you are right, then it is better not to waste time and nerves on correspondence with the authorities, but to contact a lawyer and then go to court - immediately after receiving the response from the management company.

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The management company (MC) for the maintenance of an apartment building performs a number of functions in the Moscow region - from garbage removal and order in the entrance to the repair of communications. Therefore, if problems arise in the house, you should first contact the management company. What is the responsibility of the management company and where to go if it does not fulfill its functions, read the material on the mosreg.ru portal.

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Requirements for the management company

To carry out its work, a management company (MC) for the maintenance of apartment buildings in the Moscow region must have a license to manage an apartment building.

The conditions for obtaining a management license for managing an apartment building are:

• registration of individual entrepreneur or legal entity;
• absence of a previously revoked license,
• ensuring free access to information about activities,
• compliance with requirements for the maintenance of houses and rules for the provision of utilities.

The head of the management company must also meet a number of requirements, including:

• availability of a qualification certificate,
• absence of disqualified persons in the register,
• absence of outstanding convictions for crimes in the economic sphere, crimes of moderate gravity and especially serious ones.

Information about the activities of the management company should be published on the organization’s website or on the official website of the local government.

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Area of ​​responsibility of the management company

Thermal insulation of pipes in the basement

Source: Main Directorate of the State Housing Inspectorate of the Moscow Region. The responsibilities of the management company include a number of functions:

• roof repair work, cleaning the roof from snow and ice in winter,
• repair of communication systems,
• sewer cleaning,
• cleaning the entrance, monitoring the lighting in the entrance, painting and whitewashing the entrance,
• carrying out disinfection measures in the basement,
• interaction with elevator equipment maintenance companies,
• maintenance of the local area: yard cleaning, tree care, garbage removal,
• preparation for the heating season - checking communal meters, etc.

If any problems arise in the house, you should first contact the management company.

However, there are times when the management company brushes off the problem or simply does not respond - this is a reason to contact higher authorities.

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Where to contact

Laptop

Source: Ministry of Energy of the Moscow Region

You can find out which management company services your home on the website of the State Corporation - Fund for Assistance to the Reform of Housing and Communal Services in the “My Home” section, selecting the appropriate region of Russia (Moscow region), municipality and the address of your home. Also, information about the management company is usually posted on an information stand next to the house or in the entrance.

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State Housing Inspectorate

Badge of the State Housing Inspectorate of the Moscow Region

Source: Main Directorate of the State Housing Inspectorate of the Moscow Region

If the management company ignores the requests of residents, then you need to contact the State Housing Inspectorate of the Moscow Region - it is this body that oversees compliance with legislation in the field of housing relations. Applications can be found on the department’s website in the “Documents” section.

The appeal can also be sent through the feedback form on the State Housing Inspectorate website, by email: [email protected] , or by mail to the address: 123592, Moscow, st. Kulakova, 20, bldg. 1, technopark "Orbita-2", 7th floor.

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"Dobrodel"

Yandex search engine

Source: Photobank of the Moscow region

You can also submit a complaint through the Dobrodel portal. After logging into your personal account, you need to click the “Report a problem” button, then select the topic of the problem – “Management companies”, select a subtopic and fill out the request form.

Administration

Organization

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Cleanliness requirements

Requirements for the cleanliness of common property are regulated at the Government level. The rules for maintaining housing and a list of steps to keep it clean are listed in Resolution No. 290 (last amended June 29, 2020).

The document contains a list of works (see paragraph 23) that need to be performed to maintain cleanliness:

1. Wipe window grilles, handrails, window sills, correspondence boxes, doorways, meter cabinets.
2. Clean corridors, elevators, stairs and interfloor areas.
3. Carry out disinsection and deratization.
4. Wash windows with water.

The frequency of cleaning is approved by Decree of the State Construction Committee No. 170 (clause 3. 2. 7.). Every five days, management companies must perform the following steps:

1. Removing dust from floors, radiators, window sills.
2. Washing the floor covering.

At least a couple of times in 12 months. Walls must be cleaned of dust. Wipe all surfaces at least once.

Regional authorities may apply internal standards for cleaning frequency . The approved frequency and list of maintenance work for common property can be seen in the agreement with the management company.

How to prepare a complaint about poor cleaning?

The easiest way is to write an appeal in electronic format. The required fields will appear automatically when creating a letter. Organizations will not accept anonymous letters in electronic format (Clause 5, Article 18 of Federal Law No. 8).

When sending a letter, you must provide the following information:

• FULL NAME.,
• telephone,
• address.

There will be no response if the request has already been considered.

Letters to any institution must be clearly formulated. It is also necessary to indicate the laws that were violated and the date the message was sent.

Administration

Where to contact

What should a specialist do?

A specialist inspects the heating system and determines what may be the cause of the malfunction. He must record in writing that there is no heat at the time of his arrival, and be sure to indicate specific readings (temperature). Measurements are made using a ball thermometer.

He also draws up an act in two copies, one copy remains with the owner of the apartment. The act is needed so that you can apply for a recalculation of heating fees or defend your interests in court if it comes to it.

To draw up an act that has legal force, a number of conditions must be met:

1. Do not artificially influence the room temperature in any way. That is, do not turn on the heaters and do not open the windows. The average temperature must be measured under neutral conditions.
2. It is necessary to convene a commission that will confirm the measurements.
3. It is important to notify the management company or service provider in advance that you plan to take measurements and draw up a report.

Administration

Where to go

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Central territorial department of the Rospotrebnadzor Office for the Saratov region

Organization

Rules for installing a gas alarm in an apartment in Saratov in 2021

City Hall

Establishment

Disabling a collective television antenna in an apartment in Yaroslavl in 2021

Saratov City Prosecutor's Office

Where to contact

Administration

Where to go

Administration

Where to get it

Prosecutor's Office of the Saratov Region

Where is it issued?

Administration

Establishment