Neighbors are doing illegal redevelopment of their apartment, where can I complain?

To improve living conditions and achieve an increase in comfort, the owner of the apartment can remodel it. But such repairs cannot be done at your own discretion, since unauthorized removal of walls and communications often leads to serious consequences. The supporting structure of the house may partially or completely collapse, cracks may appear along the facade of the building, and as a result, residents will be left without their own home and a roof over their heads. Therefore, if neighbors are making repairs for a long time and there is reason to believe that it has not been approved by the regulatory authorities, you should immediately file a complaint about illegal redevelopment. And it is possible that this will help avoid many problems and save the house from destruction.

Legislation

  1. The Code of the Russian Federation on Administrative Offenses No. 195-FZ of December 30, 2001, in Article 7.21, establishes fines for illegal changes to the layout of an apartment.
  2. The Housing Code of the Russian Federation No. 188-FZ dated December 29, 2004, in articles 29, 26, 25, speaks of permissible alterations and provides for liability for them.
  3. Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170 lists the rules for the technical operation of residential buildings.
  4. Building regulations 54.13330.2011 prohibit rearranging rooms, kitchens, and bathrooms.
  5. SanPiN 2.1.2.2645-10 requires not changing the openings of bathrooms, not combining adjacent rooms, and determines the permissible room sizes and lighting conditions.
  6. Technical regulations for fire safety No. 122-FZ dated July 22, 2008 prohibit the removal of gas equipment and the installation of open hearths and wood-heated fireplaces in apartments.

What not to do

The law prohibits any actions that could lead to a deterioration in the quality of housing of neighbors. For example: cracks appeared in the walls, dampness and mold appeared on the floor and ceiling.

The agreed redevelopment project includes not only permission to carry out work, but also stipulates:

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  • the time of their implementation;
  • procedure for removing construction waste;
  • describes materials that can be used.

Important: the consequences of destruction caused by redevelopment will be paid by the owner of the premises.

In the apartment

Some types of apartment renovation may be permitted by regulatory authorities after completion. However, there are changes that will not be considered legal:

  1. Conversion of housing into shops, offices, warehouses, saunas - in this case, a preliminary assessment of the condition of the building and its systems is required. It is done by organizations - the authors of the house project. Most often these are research institutes.
  2. Destruction of walls that provide strength and stability of the structure, including additional entrances and exits, window extensions.
  3. Removal of ventilation ducts and shafts.
  4. Placing equipment whose weight increases the load on the floor, water supply, and power supply. For example, installing industrial washing machines, replacing gas stoves with electric ones.
  5. Moving the heating system to the balcony.
  6. Use for heating floors of central water supply.
  7. Violations of sanitary, fire, and construction regulations.
  8. Combining the kitchen and rooms if a gas stove is installed. In this case, a partition between them is required.
  9. Placement of electrical wiring in the joints of the building.
  10. Swap kitchens, bathrooms and rooms.
  11. Make openings and niches in the walls of neighboring apartments, if they are not intended to be combined.

Also, you cannot enter the toilet through the kitchen or room. Such a change is allowed if a wheelchair user lives in the apartment. Residents of the first and last floors can occupy part of the attic and basement, but only if all the neighbors do not object. It is allowed to make a larger bathroom at the expense of a corridor or storage room, provided that high-quality waterproofing is carried out.

Relocating doors inside the apartment and erecting walls should not create additional load on the floor; it is permissible to approve them after the work is completed.

In non-residential premises

Redevelopment of non-residential premises of an apartment building requires mandatory permission from regulatory authorities. The main evaluation criterion is the safety of residents. Prohibited:

  1. Equipping entrances from the street through widened window openings.
  2. Actions that destroy the foundation.
  3. Placement of saunas and swimming pools in residential buildings.
  4. Reducing the distance between external and internal entrance doors.
  5. Restricting access to taps, valves, pipes that allow you to shut off water and gas during emergencies.

If the changes do not pose a threat to residents, they are recognized as legal subject to the necessary conditions.

Responsibility

The person who carried out the redevelopment will be responsible for the redevelopment. In 2017, the Supreme Court decided that it was impossible to punish a homeowner who received an apartment with illegal changes.

For such violations, a fine of 2,500 rubles is provided for citizens and up to 1 million rubles for organizations. Paying it does not relieve you from the obligation to legalize the redevelopment or return the housing to its original form, in particular, to demolish the erected brick partitions and terraces.

If the owner of the premises refuses to comply with the requirements of the court or supervisory authorities, the apartment can be sold at auction, after which the owner can be evicted. The owner will receive part of its price. Work to eliminate violations will be paid from the cost of the sold property.

An exceptional penalty may be imprisonment of up to 12 years if the building collapses.

The owner of such an apartment will compensate for the damage caused by his actions to other residents. The decision on the seizure and sale of housing is made by the court.

How to file a claim?

The text of the application must contain the following information:

  1. Full name of the applicant, his address and contacts. If the complaint is collective, each signatory must provide information about himself.
  2. The address where the redevelopment was done.
  3. It is advisable to write down the details of the person carrying out the work illegally.
  4. Redevelopment dates.
  5. An urgent requirement to carry out an inspection due to the risk of damage to the building and its occupants.
  6. Signature with transcript, date of writing the complaint.

In what cases should you file a complaint?

It is difficult to detect the redevelopment of someone else's apartment. Questions arise when neighbors are faced with the consequences of repairs:

  • long-term operation of construction tools - hammer drills, saws;
  • a large amount of garbage;
  • the appearance of cracks in the walls;
  • sewer leaks;
  • ventilation disturbance.

Projects of apartment buildings assume that neighbors share the same amount of water, gas, and electricity. Unauthorized connections and changes to systems may violate the rights of others.

Important : the owner of the apartment being renovated is responsible for the removal of construction waste.

They're tearing down the walls

Demolition of walls between rooms can lead to various consequences, for example, deflection of interfloor ceilings. Sanitary standards for the area of ​​rooms and bathrooms are provided. Increasing the size of rooms and additional openings in load-bearing walls can affect the stability of the entire building and lead to its destruction. It is prohibited to demolish them.

The ventilation was blocked

Ventilation shafts run from the first to the last floor; they allow the air in the rooms to be renewed. Any changes to their design can lead to gas accumulation in apartments and the appearance of dampness. Such violations can be proven after inspection of neighboring housing by specialists from supervisory agencies.

Moved the kitchen to another room

Such redevelopment can cause problems associated with water and sewage leaks. If, after renovations carried out by neighbors, dampness appears in the rooms and this is not due to natural causes, you should find out whether one of the residents has had their kitchen or bathroom moved.

Sewage problems

Sewer risers are located throughout the house. Their movement may impair system performance for other residents. It is possible to detect illegal repairs carried out by neighbors if regular blockages occur and waste flow worsens.

Filing a claim in court

The prosecutor's office, the housing inspectorate, and citizens who fear for their lives and health and the safety of their apartment have the right to file a complaint with the court about illegal redevelopment. In this case, one must keep in mind the time interval that neighbors spend on this. While a person files complaints to various authorities, the neighbor who carried out the illegal redevelopment may already sell his apartment with the redevelopment done during this time, and the new home owner will not be found guilty in court.

If citizens whose rights were violated by illegal redevelopment go to court, their claim will definitely need to be accompanied by an official response from the housing inspection, the prosecutor's office, in order to prove that you have gone all the way to a judicial settlement of the conflict that has arisen.

Your application to the court must also include documents that will show what condition the property was in before the redevelopment, and also after it was carried out. This is necessary to ensure that no one doubts the information you provided, and that in fact a violation of building codes and standards has occurred. If you conducted an examination to assess the damage caused, then its results must also be attached to the application to the court. All neighbors who have suffered from illegal redevelopment must do this. For example, the examination confirmed the presence of a crack in the supporting structure by the expert, and also contained information that the destruction could go further.

There are situations when, after an illegal redevelopment, the apartment was flooded, or a gas pipe was damaged, the sewage system was disrupted, and other consequences; in these cases, it is necessary to attach an inspection report of the scene of the incident, and an expert opinion on how much the damage caused to the neighbors was estimated.

In your claim to the court, you must indicate your demands, in which you ask to eliminate the violations, as well as compensate for the damage and harm caused due to the illegal redevelopment.

Where to complain if neighbors do illegal redevelopment


In this case, the management company and homeowners association will help. Internal changes to the apartment must not violate the rights of other residents. It will not be possible to enter your neighbor’s apartment without his consent; only the court can give permission for such actions.

To the management company

The organization’s specialists can visit apartments during scheduled events: when checking water meters, electricity, gas equipment. A neighbor's complaint will serve as a basis for checking the apartment, but will not allow entry without the owner's permission.

District Administration

Self-government bodies must be notified about illegal redevelopment of an apartment. If the housing space being repaired belongs to the municipality, then the owner, i.e., the administration, will automatically take care of this matter. She is obliged to contact the supervisory and judicial authorities herself.

If the apartment belongs to the tenant, then upon receiving the complaint, the administration will check whether he has permission for redevelopment work; such permission is issued by the municipality. They will also clarify the availability of a technical design for the work being carried out.

To the housing inspection

The inspector will check the application. If he fails to get into the home twice, the information will be submitted to the court. The latter's decision will oblige the owner of the premises to prove the legality of the change in layout. It will not be possible to avoid a fine in this situation.

To the prosecutor's office

Prosecutor's office employees work with people's requests, identifying and eliminating violations of the law. Upon receipt of a complaint about unauthorized redevelopment, an inspection is organized. The prosecutor can go to court to protect the residents of the entire house, and can demand the eviction of the offender.

To court

Judges consider claims. In case of damage caused by changes in a neighbor's apartment, you should contact the district court. The claim is filed at the place of residence of the defendant. In this case, it is necessary to prove the connection between the work performed and the consequences that arose.

You can complain to several departments at the same time. Where exactly to write the application is up to the person to decide.

Important: court decisions can only be appealed to higher authorities; other departments cannot overturn a court decision.

Question answer

Question: During the renovation, a neighbor damaged the ceilings and main walls. The house is an architectural monument, so any alteration is prohibited by law. At the moment there is a real threat that the building will be declared non-residential. At the same time, the offender himself does not live in the apartment, and there is no way to establish his location. Is it possible to file a lawsuit and receive monetary compensation for moral damages?

Answer: In this case, going to court is the only way to resolve the current situation, since it can oblige the owner to pay moral and material damage. But the amount of compensation will depend on a number of nuances and circumstances. To find out the owner's details, you should request an extract from Rosreestr.

Question: What is the right thing to do if it turns out that illegal redevelopment has been carried out in the purchased apartment?

Answer: Depending on what work was performed by the previous owner, you can try to legalize the redevelopment through the local administration or court, and, as a last resort, return the property to its original appearance.

Question: The owner of the apartment carried out illegal alterations. But there is no way to collect relevant evidence, since he does not allow anyone to visit him. What to do in such a situation if the owner does not respond to the requirement to provide access to the Housing Inspection Commission?

Answer: If the owner refuses to provide access voluntarily, a court order will be required. But it is important that the requirements that were previously sent to him were drawn up in writing and in accordance with the norms of relevant legislation. Otherwise, the court will refuse to satisfy the claim.

Question: The management company first ignored the statement regarding the transfer of communications in one of the apartments, and then sent a response that the repairs were carried out without violations and did not harm the structure of the building. How to bring the offender to justice and punish the management company?

Answer: If there is evidence indicating that the repairs were carried out in violation of current standards, you should contact the Prosecutor's Office. It is preferable that this be a collective complaint from the residents of the building. A copy of the response from the management company should be attached to the application.

Sample complaint

Complaints are written in free form and must include:

  • addressee's name;
  • information about the person applying - his last name, first name, patronymic, address, phone number, email;
  • description of the problem;
  • demands and suggestions for a way out of the situation;
  • Date of preparation;
  • providing evidence.

To contact the Criminal Code, you need to describe in detail the inconvenience caused by your neighbors. This includes:

  • noise from operating equipment for several days in a row;
  • bags of construction waste in the entrance;
  • dust and dirt on staircases;
  • appeared cracks;
  • drips on the walls.

Other residents can confirm the actions of neighbors, photographs of the entrance, damp spots, fragments of bricks, concrete.

Appeals are submitted to the State Housing Inspectorate in the same manner. They can be sent via the Internet. The same documents can be cited as evidence. It is possible to attach an expert opinion on the identified damage.

An application to the prosecutor's office is submitted to the district prosecutor. You can complain both about the actions of residents and about the inaction of other departments. In the latter case, they refer to the responses of the housing inspectorate and the service organization.

The courts work with claims. They are submitted by citizens and organizations. The plaintiff will have to prove the case. In this case, careful preparation is necessary: ​​assessment reports, expert opinions on the causes of identified deficiencies and the possibility of eliminating them will be required. Copies of claims in the Criminal Code and responses to them are required. The text must contain references to legislation. A sample application can be found on stands in court buildings and on official websites.

The free form of appeals presupposes a correct and detailed description of the situation that has arisen, without the use of rude, harsh statements, insults to other people, false information, or speculation. You need to approach writing responsibly. It must be literate and consistent so that the meaning of the message is not lost. The document is signed by the applicant or his representative.

Contacting the Housing Inspectorate

The basis for checking the legality of repair work by Housing Inspectorate specialists is a complaint.

Applicants may be:

  1. one of the homeowners of the apartment complex;
  2. a group of apartment owners in a multi-storey building;
  3. management company or HOA.

The complaint must be submitted only in writing; in this situation there is no point in calling.

The complaint indicates the details of the applicant, the reason for the complaint, the address of the alleged violator, and the probable damage that may be caused to other residents or the building.

After receiving a complaint, the Housing Inspectorate is obliged to inspect the apartment in which repair work is being carried out, having previously notified the owner of the date and time of the visit. If actions are detected that are not coordinated with local authorities, a protocol is drawn up and a fine is issued. The owner of the property is obliged to legitimize the redevelopment carried out.

Submission process

You can submit a claim in person, by letter or by email.

When applying in person, you should take a copy of the application with you; it will be marked as having been received.

Complaints to the management company or housing inspection are accepted by secretaries or dispatchers.

Applications to the prosecutor's office are transferred to the officer on duty at a personal reception. These could be assistants, deputies, or a district prosecutor.

Claims are transferred to the court office. You should have copies of the statement of claim and supporting documents with you. The originals remain in court, and copies are sent to the defendant in preparation for trial.

Sending documents via the Internet is allowed. Registration on the State Services portal will be required for the court and civil housing estate. The quality of the documents provided is important; they must open on the computers of department employees and be readable.

Management companies and prosecutors accept written requests sent by email.

It is important to provide reliable information about the applicant, otherwise you will not be able to receive a response.

All named organizations accept letters. They should be sent with return receipt requested. This will allow you to control the response.

Is it possible to write anonymously

There will be no unequivocal refusal to consider applications submitted anonymously. In this situation, the result of the check is not communicated to anyone. Heads of housing inspections must take measures to identify the sender. Inspections of companies' activities do not begin on the basis of anonymous reports, but violations of laws are identified in other ways.

Information about crimes being prepared, committed, and situations dangerous to the population is clearly checked.

Which authorities control the legality of redevelopments?

Several authorities are involved in monitoring the legality of redevelopment of residential premises:

  • Management Company. Her responsibilities include monitoring the actions of residents of the apartment complex. The institution’s specialists are authorized to inspect the premises if there are complaints that one of the neighbors is doing repair work prohibited by law.
  • Housing inspection. Among the functions performed by this executive body are control over the safety of housing and communal services and supervision of the condition of residential buildings.

What to do if services do not respond

If supervisory agencies are inactive, you need to contact higher authorities. Copies of all requests and responses to them should be kept. This rule applies to all departments, organizations, and courts.

Utility services are supervised by housing inspectorates, administrations, and Rospotrebnadzor. Housing Housing Inspectors are controlled by the Chief Housing Inspector. The prosecutor's office checks for any violations of people's rights. District prosecutors report to city, regional, and federal officials. The courts also have supervisory authorities - regional, regional, republican, and the Supreme Court of the Russian Federation.

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