Hot water meter does not spin

The Government of the Russian Federation has established country-wide rules for interaction between utility service providers and consumers. These hold citizens responsible for the metering devices they use. If the hot water meter fails, utility companies may impose sanctions on the owner of the premises.

The user must monitor the device. After all, it can break without outside interference in its work. There are many reasons for this: from the quality of the device to environmental influences. Let's look at what to do in a situation where the meter no longer actually displays the volumes of hot and cold water used. Where to go and how to behave so as not to get into trouble.

Differences in breakdowns of DHW and cold water devices

Both types of flow meters fail for the same reasons.
But the main difference between a breakdown of a domestic hot water meter and a malfunction of a cold water device is the greater number of possible causes. DHW flow meters break down more often because hot water passes through them. It is more aggressive in composition than cold. Such meters are exposed to high temperatures, which reduces their overall service life.

Attention! Once damaged, DHW flow meters usually cannot be repaired. They need to be completely replaced with a new device.

Preventing problems

To prevent frequent breakdowns of the water meter, it is recommended to install a coarse filter. He crashes in front of the entrance to the counter.

Thanks to it, the water passing through the device will be better cleared of impurities. This will prevent the flowmeter from clogging and increase its service life.

Prevention of problems with water meters is their correct use. Do not touch them, rotate them, or try to install magnets on them.

A normal water supply to the house will also prevent premature breakdown of the device. If the pressure in the system and the water temperature in the pipes always correspond to the norm, then malfunctions with water meters will occur less frequently.

The difference between hot and cold water meter malfunctions

The hot water meter most often breaks down due to blockages in the pipes or elevated temperatures. The cold water device does not start if there are leaks that have not been repaired and there is external interference - attempts to influence the readings.

Important! To prevent the water meter from stopping and to prevent blockages in hot and cold water pipes, it is not recommended to leave taps open while waiting for the water to turn on. Also, during outages, it is advisable to turn off the main taps.

Determining faults in meters

There are several cases when the cause of the breakdown can be found on your own

If the meter stops spinning, the owners need to start with a check and external inspection. Often the problem is associated with faults that have arisen inside the case.

Attention is paid to the condition in which the glass is located. You need to open the tap while the device is being checked. If a malfunction is detected, then the impeller will not spin at this time.

Even when there are no obvious defects, this does not mean that the device remains fully operational. Sometimes the indicators themselves become incorrect, which results in further losses for the owners. Therefore, the sooner the fault is found and fixed, the better.

What is considered a breakdown?

The regulations contain complete details of the process of working with hot and cold water meters. This means that the text examines possible problems in the operation of devices and the reasons for them. Thus, paragraph 81 (12) contains the following options for meter failure:

not displaying data;
violation of the integrity of fillings (quite common);
mechanical damage to parts or equipment housing;
measurement error deviation exceeds the permissible limit;
expiration of the device's service life without verification.

Attention: the owner of the premises in which it is installed is responsible for the integrity of the equipment.

Decree of the Government of the Russian Federation of May 6, 2011 N 354 On the provision of utility services to owners and users of premises in apartment buildings and residential buildings.

What to do if the water meter is damaged

If your water meter accidentally breaks, you need to take the following actions:

immediately turn off the water to prevent it from leaking;
record the latest readings;
call the emergency dispatch service of the management company or resource supply organization and report the incident;
find an organization where you can contact to call a specialist and install a new device;
Call the house maintenance company again and call the inspector. He will take readings from the broken water meter and draw up an act for installing a new one.

If the device breaks, there are no consequences for the consumer.

The only thing that will happen if you report a breakdown in time is a calculation according to the consumption standard for the period of water meter replacement.

External signs of damage

All devices and mechanisms may stop working for some reason. Even unpretentious and reliable ones, such as a water meter, sometimes stop giving correct readings. Even if its needle rotates, there may be clear external signs of a device malfunction. The sooner the owner or tenant of the residential premises pays attention to them, the sooner it will be possible to find a way out of the situation. So, the hot water meter is broken. What to do?

Make sure your conclusions are correct. It is necessary to repair or replace the device when it is discovered that:

during the accounting period, water consumption indicators unreasonably increased or decreased sharply;
the behavior of the dial indicator when the taps are opened looks clearly abnormal - it either rotates with noticeable delay, or in the wrong direction, or does not move at all;
The indicator glass is cracked or fogged up. This means that something caused the depressurization, as a result of which the obtained indicators cannot be trusted. You will have to find and fix the breakdown.

Metering devices should be inspected externally more often. Sometimes a simple external inspection can help identify a malfunction at an early stage, when the device has not completely failed.

Signs of a malfunctioning water meter

A meter malfunction may have visible defects or hidden defects caused by natural wear, mechanical damage and poor-quality installation.

The most common ones include:

metering readings do not change when water is collected;
water or condensation appears on the glass inside the device behind the glass;
droplets of water appear between the body and the cover of the counting mechanism;
seals or sealing thread are damaged;
The pointer indicator stopped working;
The water movement indicator began to rotate much slower.

There may be other changes in the operation of the meter. If you have doubts about its serviceability, you should check its operation . This can be done either independently or by inviting a representative of the water supply service provider. In this case, the representative must draw up a report on the operation of the device.

How to understand the serviceability of a water meter?

To check the serviceability of the meter, it is enough to fill a container with a known volume of water. A 10 liter bucket is best. It is convenient to do the control measurement together. Before measuring, make sure that the meter is running with the taps closed and there is no water flow.

First you need to determine the digit capacity of the device , and what numbers the indicator, or the dial arrows, show. Consumption is calculated in:

decalitres,
liters,
100 milliliters.

Pointer dials with the designation:

X0.1 shows hundreds of liters,
X0.01 tens of liters, X0.001 liters
X0.0001 hundreds of milliliters.

Now you should drain a little water so that the last digit of the roller indicator, showing liters, takes a central position flush with the other digits, and the arrow on the dial indicator with the designation X0.001 is set to “0”.

After this, the readings are recorded, and a bucket of water is filled to the 10 liter mark. The accuracy of calibration of the measuring container is important here. The readings are recorded again.

The resulting difference is compared with the collected volume of water, and the error is determined. To increase accuracy, make 2-3 such measurements , and weigh the collected water on an electronic scale.

For example, the meter showed 9.4 liters, with a difference in readings of 0.6 liters, the error is 6%.

Taking into account that the measurement was carried out with a bucket, in which a 10-liter line was drawn at the factory with an error greater than the accuracy of the device, in general the result is quite acceptable.

The permissible error of a new water meter should be no more than 2% . Over time, the error may increase, so verification of the device is required. If during measurement the error significantly exceeds that indicated in the passport, measures should be taken to replace or carry out verification.

Important! At low water flow, the meter shows a result less than the actual flow by 2%; at an average flow, the result is the same; at full pressure, the meter will give a result higher than the actual flow by 2%. This is due to a change in the sensitivity of the device with increasing fluid flow rate.

What caused the breakdown

On average, such devices operate for up to 12 years - deviations from this value are affected by the characteristics of a particular model.

Proper operation requires inspection every 5-4 years . If you do not do this, your water bill may be too high or other problems may arise.

When a device breaks down, you first need to determine why it happened . Externally, this may manifest itself in the fact that the hot water meter stops spinning or incorrect data is displayed on the sensor.

There are several reasons that underlie the breakdown. Let's take a closer look at them.

The unit is not installed correctly

This is one of the common reasons why the torque element stops and the meter fails. Immediately check how the water meter is installed: if the devices are swapped, the device has stopped working due to a violation of the temperature regime. The abbreviation SVG or SVKh indicates which pipeline a particular device is indicated for.

Rust

The situation often arises after repairing water pipes. Then this suspension rises up the floors and clogs the equipment in the apartments. As a result, the water pressure drops noticeably and the impeller of the device stops.

The solution to the problem is to clean the filter.

Let's turn off the shut-off valve.
Remove the cover from the filter and remove the mesh.
Carefully clean the element with a sharp knife, then rinse it from dirt.
If a special cartridge works instead of a strainer, replace it with a new analogue.
Before putting the components back, first apply pressure and wait until all contaminants come out.
Let's dry the parts and put them in reverse order.

Attention! To avoid future blockages, turn off the main taps and do not open the faucets while the water is turned off.

Water is supplied under too much/weak pressure

A large pressure disables the impeller, and a small one rotates it at a low speed, which also creates the impression of a malfunction. To make sure, you need to measure the water meter readings when opening the tap to the maximum.

If there is a problem with the impeller, the meter, even with good pressure, will not change the displayed data. Low pressure is usually caused by a blockage in some part of the pipeline, although there may be other reasons.

Both breakdowns require calling a specialist . You can find out where to call in the directory.

Tampering with the device

Failure due to interference with operation is also possible. In an effort to save money, users often install magnets that stop readings. The result is demagnetization and breakdown of the rotating mechanism.

We try to eliminate the problem by lightly tapping the body with our palm . In simple cases this helps.

The pipeline is clogged

One of the popular reasons for the water meter to stop is that the water flow often contains mechanical impurities that can clog filters. As a result, the impeller does not spin.

How to fix:

disassemble the device;
clean and rinse the filter mesh;
assemble and put the water meter in its original place.

The method for cleaning the filter depends on the type of equipment . Usually the mesh is removed after removing the filter - some models have special cartridges for convenience.

It must be borne in mind that only a specialist with permission to break the seal has the right to carry out repair actions.

Also, for a new sealing, an inspector must be called. To find out where to contact, look for the housing and communal services service reference number.

The elements of the device have exhausted their service life

The water flow passes freely, but the arrow or digital rollers remain motionless. This raises the question of why the hot water meter does not spin. It is possible that parts of the meter may either break down or the rotor malfunction.

In any case, it is better to contact the installation company or, if the unit is under warranty, a service center (at whose expense the equipment should be replaced, it is indicated in the warranty card).

You won’t be able to fix the problem with your own hands, without the necessary equipment.

An attempt to slow down the counter caused problems.

Owners often try to slow down water meters with magnets, needles and other devices, without thinking about whether a magnet could cause the water meter to break.
All such manipulations lead to the stupor of the counting element and failure of the entire unit.

Avoid such actions, and your meter will last a long time, and there will be no fines from inspectors.

Depressurization occurred due to temperature changes

In this case, as a rule, water begins to drip and the glass fogs up..

The first thing to do is turn off all the taps and take readings. After 2-3 hours, the readings are measured again - if the data is different, then the seal has been broken.

To prevent water leakage, simply tighten the couplings.

Foggy glass cannot be fixed so easily - the water meter will have to be completely replaced, because, among other things, you will not see how to charge water.

Temperature standards for hot water were exceeded

Check the flow temperature periodically. The maximum threshold is +90C. If the water meter is under warranty, its repair/replacement is paid for by the manufacturer, which is noted in the contract .

Types of water meter malfunctions and their causes

A water meter is a complex device. It fails for various reasons. If the equipment is installed in an apartment (the most common option), then the consumer will have to bear responsibility for the breakdown. In order not to lead to a conflict situation, it is necessary to check the meter and signal problems in a timely manner. Let's look at the main types of breakdowns and how to identify them.

Depressurization

A malfunction may cause the rotating element to stop. Visually, it is determined by fogging of the inner surface of the glass. It is checked as follows:

All taps are closed.
The readings are recorded.
After two to three hours, a control reading is taken.

Attention: a breakdown is indicated by differences in the control readings. The pipeline allows air to pass through. You need to tighten the couplings and check the device again. If the violation is not eliminated, the water meter must be replaced with a new one.

Incorrect mounting

If you installed the device yourself, there may be an error in the use of the equipment. The cold water meter is not suitable for metering hot water consumption. As a rule, the violation is eliminated during acceptance by utilities. You must carefully examine the label on the back of the equipment:

"SVG" indicates hot water application;
"SVKh" - for cold.

Hint: if the counters are swapped, they will have to be changed completely.

Clogged pipes

Most often, malfunction occurs due to small particles entering the watercourse. These get stuck in the mechanical parts of the equipment and hinder the accounting of water consumption.

You won't be able to fix the problem on your own. Since flushing the system requires breaking the seal. And the latter fact is recognized as failure of the device. We need to call the utility workers.

To avoid regular breakdowns, you need to install a water filter in the system. This is done in agreement with the management company based on the equipment installation diagram.

Other faults

The device may fail for the following reasons:

mechanical damage;
water too hot;
exposure to foreign objects (needles, magnets);
obsolescence of parts.

Important: any violation of the integrity of the equipment shell leads to sanctions from the resource supplier company.

What to do in case of breakdowns?

Water meter failure can occur in various forms. More often than not, the impeller on the meter stops rotating. A leak may occur at the location of the water meter.

The meter often depressurizes and begins to fog up from the inside. Water meters may also start spinning in the opposite direction. Each type of breakdown has its own procedure.

Where to go if the water meter stops working?

If the hot water meter is broken, it needs to be replaced. The consumer must immediately report a breakdown of the water meter to the management company. You should contact the management company that maintains the house. The requirement is recorded in paragraph 81(13) of the Government Resolution dated May 6, 2011, number 354.

The consumer is given a 30-day period to repair or replace a broken DHW flow meter. This period is calculated from the day the water meter became faulty. The requirement is specified in paragraph 81(13) of Decree No. 354.

The consumer must also immediately transfer readings from it to the management company immediately after identifying a breakdown of the flow meter. During the period of its replacement, utility bills for hot water will be charged according to the standard.

Usually the management company is notified orally of a water meter malfunction. It is enough to call the company or visit it in person. Representatives of the management company usually ask to provide a passport for it when replacing a device.

The consumer's passport may be required. In a number of criminal codes, the consumer is asked to fill out an application to replace a faulty flow meter.

Consumers have the right to independently dismantle a broken flow meter. But this procedure should only be carried out in the presence of a management company employee. This requirement is stated in paragraph 81(13) of Resolution No. 354. The consumer must notify the management company in writing of the intention to dismantle the water meter at least two working days in advance.

Reference. Self-installation of a DHW flow meter without the presence of a management company employee is permitted if the company was notified of this, but did not send a representative on the day specified in the notice to monitor the process of dismantling the device.

If the water meter is installed by an employee of the management company, then he arrives at the apartment, dismantles the faulty device, and installs a new one.

In this case, a report on the breakdown of the flow meter must be drawn up . After fixing the new device, it is sealed.

It is mandatory in all cases, even if the water meter was installed by the consumer independently.

The sealing procedure can only be carried out by a representative of the management company. Based on its results, an act is drawn up. It confirms the commissioning of a new, working flow meter.

Sealing of water meters is free. The management company has no right to demand payment for it. The service will be paid only if the consumer has previously violated the integrity of the seal.

The requirement is recorded in paragraph 81(14) of the Resolution under number 354. The costs of purchasing and installing a new water meter are borne by the consumer. But if the device is under warranty, then its replacement is free for the consumer.

What to do if it leaks?

If a leak occurs at the location where the DHW flow meter is fixed, it is recommended:

Inspect the water meter and make sure that it was the cause of the leak.
Call or personally visit the management company, reporting the malfunction.
Receive a company employee who will inspect the device, repair or replace it.
Sign the work acceptance certificate.
Sign the water meter sealing certificate.

If you have good knowledge of plumbing and practical experience, you are allowed to disassemble the water meter yourself if there is a leak. But for this you must first notify the management company.

Often water meters leak due to loose gaskets . In such cases, they require replacement. In this procedure, the water meter is removed and then installed again. After the work, you need to call a management company employee to reseal the water meter.

What to do if you get foggy?

If the water meter fogs up from the inside, it is recommended to have it repaired.
You should not try to shake off condensation from it by tapping the glass. This can completely damage the water meter. It is necessary to contact the management company with a request to send a mechanic to inspect the meter.

If necessary:

the management company employee will remove the water meter;
will carry out the necessary manipulations;
will install it back or replace the old water meter with a new one.

After this, it will need to be sealed.

What if the water meter starts to rotate in the opposite direction?

With this type of failure, you cannot try to restore normal operation of the device by applying a magnet to it. Don't knock on it.

You must immediately call a plumber from the management company. In such cases, the meter is always dismantled and often replaced with a new one. Also, an additional check valve is installed on the water meter.

After dismantling and installing a new device, it must be sealed . This procedure is also carried out only by a representative of the management company. When a new device is sealed, the consumer is given a passport for it.

How to return a filling

After installing the hot water meter in place, you need to write a new application to the Criminal Code. The document form is also free. It contains the following information:

the header is similar to the one above;
the main text should contain: a description of the work performed;
please seal;

date and signature.

Important: the new water meter will have to be taken to the Criminal Code for verification.

Causes of the problem

A water meter can break down for a variety of reasons. The first sign that the device needs repair is when the measuring blades stop spinning. The following facts also indicate a malfunction:

water consumption greatly exceeds or is less than the monthly norm;
when you turn on the water, the indicator stands still, rotates with pauses or in the opposite direction;
The meter glass constantly fogs up.

There may be several reasons why the counter does not spin at all. The most common:

Incorrect installation.
Water temperature is more than 90 °C.
Depressurization.
Pipe clogged.
Change in water pressure.
Leak.
Correction of readings using magnets.

If the meter spins in the opposite direction, it can be assumed that the internal mechanism of the water meter or the water supply system is broken. Additional reasons include:

wear and tear of the meter;
incorrect installation of the boiler;
pressure drops in pipes;
lack of rotary valve;
incorrect connection of water meters.

If the device shows numbers that do not correspond to water consumption, it can be assumed that the elements of the device are worn out or the flow mechanism is clogged. Many users do not know what to do after the hot water meter breaks down. It is important to follow several rules here.

For reference. The service life of one meter is 12 years. An additional check should be carried out once every 4-5 years.

Procedure for replacing meters

The issue of broken equipment is resolved in the following sequence:

The owner contacts the management company.
At a predetermined time, an employee of the management company comes, records the fact of the breakdown, and removes the seals.
The user purchases a new device, installs it (either independently or with the assistance of a professional) and registers it with the Criminal Code.
The called master puts the fillings.

Important! If the previous water meter was under warranty, then it is possible to shift your costs for the new acquisition to the company.

But an examination will be required to show that the product was handled correctly.

Regularly monitor the serviceability of the device to avoid overpaying for the resource. At the slightest suspicion of a malfunction, do not hesitate to resolve the issue. This will save you nerves and money.

Common malfunctions and methods for eliminating them

Most faults cannot be eliminated without dismantling the meter and disassembling the housing. To remove mounting seals, you must contact the Criminal Code .

If the factory seal is removed from the case, the device is subject to verification at a certified organization with subsequent sealing.

What to do if the indicator does not spin?

If water begins to flow poorly through the meter, you should check the filter in front of it and the condition of the flow straightener grid of the meter itself, clean and rinse if necessary.

When water passes through, the pointer indicator does not work, and the axis of the counting mechanism may come off or break. It is necessary to replace the axle or replace the mechanism.

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The counting mechanism fogs up

If the seal between the housing and the counting mechanism is broken, the glass fogs up from the inside and even condensation forms. The pressure ring needs to be tightened or the rubber gasket needs to be replaced.

Actual consumption differs from readings

If dirt or a foreign object gets into the flow straightener, the readings will increase.

Inflated readings can be affected by gaskets with a narrowed cross-section on the mounting nuts. Therefore, it is necessary to use gaskets with an opening equal to or larger than the inlet and outlet openings of the meter.

When the readings become less than the actual flow rate, the reason is that the measuring cavity of the housing is clogged. The device requires disassembly, cleaning and verification.

Important! If the electronic meter wires are connected incorrectly, the pulses will not be read. Connect the wires in accordance with the diagram used.

Read in detail about the causes and methods of eliminating the breakdown in this article.

Counts consumption in the opposite direction

The direction of flow must coincide with the arrow on the body , otherwise the device will count in the opposite direction. The counter needs to be expanded.

Read a detailed article about why this happens and how to deal with the problem here.

The indicator spins when the taps are closed

Let's consider the question of why the indicator spins when the tap is closed. If this happens when the faucets are turned off, the reason is a hidden leak.

It is necessary to inspect the internal network, make sure there are no leaks, turn off the toilet, washing machine, dishwasher, water heater, and other equipment connected to the sewer network. As soon as the indicator stops rotating, the source of the leak is turned off. The cause of the leak has now been eliminated.

Why is it necessary to monitor the serviceability of metering equipment?

The above government resolution deals with disputes between providers and consumers of services. The use of faulty equipment allows utility companies to legally collect additional funds from a citizen. Moreover, the latter are not a fine.

The logic is this:

The citizen is obliged to pay for the resource consumed. This is taken into account by a specialized device.
If the water meter is working properly, then the bill is issued according to the readings.
If there is no equipment or it is faulty, then consumption is calculated according to the established norm per person registered in the apartment.

Most families use much less hot and cold water than is required. Consequently, recalculation will lead to a significant increase in the amounts in the payment order.

What happens if the controller detects a breakdown?

According to the standards, control inspections of water meters are carried out no more than once every three months. If a problem is discovered during the inspection, the utility company will recalculate consumption according to the norm. They will be based on the date:

sealing (if done recently);
last check.

Each of the operations is accompanied by the drawing up of an act. The specialist will look at the consumer’s file and determine the last time the device was in working order. From this date recalculation will be made (for 3 - 6 months). It will be impossible to prove the illegality of such an operation.

If a breakdown of the meter is discovered by utility workers

If a utility service has identified faulty devices among consumers, it has the right to apply penalties. After all, the consumed water is not paid for in full. When calculating the fine, it is not the testimony that is taken into account, but the number of people registered at a given address. Those who actually live in the specified territory are not taken into account.

Such punishments are relevant for any reason for the breakdown. Even if there is a blockage, insufficient water pressure, and so on. The amount of the fee is calculated based on the date of the last calculation.

Only those who were absent from the specified address for a long time are not taken into account in the calculations. To confirm this fact, submit relevant documents.

The old meter was removed - what next?

A new one must be installed in place of the old water meter. All this can be done with your own hands, except that you cannot remove the fillings. To avoid any related problems, it is better to trust the specialists. Then, when the new meter is already installed, you need to register it. If you do not do this, you will have to continue to pay according to the average tariff schedule, so contact the utility service, which could attest to the fact that the meter is installed correctly and install new seals.

Management company employees will testify to the fact that the water meter is faulty

The cause of the malfunction is often attempts to stop the meter

Meter readings may depend on water pressure

This is what a clogged filter looks like

The cause of meter failure may be incorrect installation

What to do if the seal on the device is broken

For those who break the seal on a water meter with criminal intent, the only option is to pay a fine. But there are situations when this happened by accident. For example, during cleaning or taking readings, pets broke it. Then it is necessary to prove the unintentionality of the actions.

Need I say that the seal came off and is no longer there?

It is mandatory to report such a fact, and immediately after the incident. In this case, no penalties are provided.

Where to report damage

Any unintentional breakage of the seal must be reported to the service company. Depending on the house, this may be a resource supply organization, a management company or a homeowners association.

It is necessary to write a statement detailing the circumstances of the seal failure and apply for re-sealing. After this, residents will be visited by an inspector who will examine the scene and confirm or deny that the breach was unintentional. He will then place a new filling.

IMPORTANT! The re-sealing service is paid.

During the period of operation of the meter without a seal, charges for water will be charged according to the standard. It is not in the homeowner's best interest to delay resolving this issue.

Will there be a fine for a violation that the seal has fallen off?

There are situations when the fastening of a seal (line or thread) is independently broken due to dampness and rotting. Then the consumer will most likely discover this during the next reading.

Since this is not his fault, there is no penalty for this. It is necessary not to hush up what happened, but to follow the procedure for notifying the competent authorities.

It should be noted that the absence of a seal discovered during an inspection is evidence not in favor of the owner. Utility services will regard the fact as unaccounted consumption, and the accrual will be made tenfold.

Who pays for hot water meter repairs?

An individual hot water meter is the property of the apartment owner. In addition, according to Part 5 of Art. 13 of Federal Law No. 261-FZ of November 23, 2009, owners of premises in apartment buildings are responsible for the installation and operation of indoor meters. Therefore, the apartment owner will have to pay for the repair of the meter. However, if the meter is new and the warranty period has not yet passed, then the manufacturer must provide a new, working device free of charge.

In addition to installing and repairing the IPU in the event of a malfunction, the apartment owner must ensure timely verification of the device. The frequency of verification is set by the device manufacturer. Information about this must be indicated in the technical data sheet of the product. If the owner of the IPU missed the deadline for verifying the device, then its readings will be considered invalid, and the consumed utility resources will have to be paid according to the standards adopted in the region.

Who should repair or replace, and at whose expense?

A breakdown of an metering device in an apartment always raises a lot of questions, such as: who should replace it, repair it, and what will they have to pay for?

If the faulty meter is still under warranty, you must contact the manufacturer to request a replacement or repair. The accounting device will be removed for inspection to determine the cause of the malfunction. The procedure will take a considerable period of time, after which an examination report will be drawn up.

The commission's decision will be made in favor of the owner only if experts determine that the device was used in accordance with all operating rules. However, this rarely happens. Most manufacturers refuse to replace or repair the meter. If the company agrees to repair the device, the repair process will drag on for several months. It is much easier to buy a new water meter.

Attention! At the end of the warranty period, repairs and replacement of the meter are carried out at the expense of the owner.

Repairing an old device costs almost the same as buying a new one. Therefore, purchasing a water meter will be the best solution.

Replacement and installation of a new water meter

Replacing and installing water meters is carried out by representatives of utility services. Each device is sealed before use. The seal number is reflected in the corresponding act, which is drawn up after installation of the device. That is why the described work is performed by authorized persons.

When purchasing a new water meter, it is recommended to inspect the product for external defects. The seller is required to put a stamp in the device passport, date and personal signature.

Normative base

The rules for the work of public utilities with the population are established by the Government of the Russian Federation. These are described in detail in Resolution No. 354 of 05/06/11. The procedure for identifying a faulty meter and eliminating breakdowns in the legal field is described in paragraphs 81 to 85.

Final Tips

Any breakdown of the meter can only be repaired with the knowledge of the utility service. The consumer benefits:

monitor the health of the equipment independently;
proactively warn public utilities about violations in its work;
take action to eliminate faults;
monitor the integrity of the seals.

Following the above recommendations will allow you to save money and avoid entering into unnecessary, obviously losing disputes with service providers.

Sources

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https://o-vode.net/vodosnabzhenie/schetchik/slomalsya/ne-krutitsya
https://PravoNedv.ru/kvartira/zhkh/ne-krutitsya-schetchik-vody.html
https://zaschita-prav.com/ne-krutitsya-schetchik-goryachej-vody-chto-delat/
https://setafi.com/lajfhaki/chto-delat-esli-schyotchik-vody-perestal-rabotat/
https://kanalizaciyaseptik.ru/schetchiki/slomalsya-schetchik-vody-chto-delat.html
https://roskvartal.ru/dlya-potrebiteley-zhku/9560/slomalsya-schyetchik-goryachey-vody-chto-delat-k-komu-obraschatsya
https://ZKHinfo.ru/zhilishhno-kommunalnoe-hozyajstvo/neispravnost-schetchika-vody

Reason five - failure of the counter mechanism

Users often encounter a situation where water passes through the device quite freely, but the arrow does not move. In this case, you can suspect a simple mechanical failure of the device. Both the built-in counting mechanism and the rotor can fail. The problem can only be solved by carrying out special repair work.

Regardless of which element has failed, the meter must be repaired by a specialized company. This requires professional qualifications.