Planned power outage: maximum time by law, reasons, warning to residents

How to connect the light yourself in an apartment if it was turned off for non-payment?

It depends where it was turned off. Usually it is turned off in the switchboard, where only electricians from the housing and communal services have access. Still, I would recommend paying your electricity bills and living in peace.

The distribution panel for the apartment in most houses is installed on the stairwell, and the electricity meter is also located there. To connect to the phase and working zero bus, you need to find the wires coming from the meter and connect them, although finding the phase wire will be difficult because 1) the meter is de-energized and sealed 2) connecting bypassing the meter is a crime 3) without the appropriate qualifications and training you can injure yourself with an electric shock, or even lose your life. The conclusion from this is to pay off the debt on electricity, call a specialist and make a connection.

So, I categorically do not advise you to go into the switchboard and break the law, but in fact you are going to steal electricity , and I will not tell you how to do this!

But you can get out of the situation using another method, firstly without breaking the law, and secondly without running the risk of being shocked in the distribution panel.

You can agree with your neighbors and carry out the transfer to your apartment, naturally compensating the costs for your rescuers; if your wiring is in order and it is disconnected from the power supply line, then you can attach not a socket, but a plug at the end of the transfer, inserting it into your socket you will give electricity is completely supplied to the network of the entire house (apartment).

Firstly, you can use batteries that have been pre-charged, for example, in the garage next door. From them, using an adapter device, you can get a standard voltage of two hundred and twenty volts.

If you use a gasoline generator, it will be noisy and smoky, so the generator must be located away from the house, for example, in a barn next door.

There are also wind power plants, which are a generator with blades and are driven by the force of the wind.

And finally, solar panels.

If the electricity is turned off for non-payment, you can connect it yourself in the apartment.

I found myself in this situation. A neighbor suggested how to get out of it.

He allowed me to connect to his home electrical network while I worked out the problem of paying the debt and connecting.

We mutually decided how much I would owe him for the period of consuming his electricity.

Having bought an electrical cable, socket and plug of the required length and cross-section, and connected to the neighbor’s network, I used electricity without any problems.

It seems illegal, but through a meter.

You can connect electricity in your apartment if your electricity supply is cut off, you can get power to your neighbor (of course, after warning him, talking to him), you can throw a wire from the access wiring, as electricians say, “snot”, but this is illegal, if you get caught, you will get all this, By connecting it to the entrance, you will receive electricity and will be careful to use it all the time.

Be careful when working with current; if you don’t know how to do it, don’t get involved.

In a large-panel house, you can connect to your neighbor without him knowing about it (or he will find out over time). There are distribution boxes, KON, (they are located on the wall, people call them “crescent”) They contain connecting wires. You will have to work under voltage and keep in mind that your neighbor is unlikely to thank you.


What to do when the light is turned off for non-payment and how to reconnect it? This question begins to interest defaulters when an extreme measure is applied to them, although the problem could have been solved much earlier and without consequences.

But even after the shutdown, you can reach an agreement with the utility companies.

Legislation

  1. The Civil Code of the Russian Federation regulates relations in the field of rights and contractual obligations, including on the part of public utilities. Article 1064 applies when property is damaged due to illegal interruption of the supply or connection of light.
  2. The Housing Code of the Russian Federation establishes criteria for the quality of housing and communal services.
  3. Federal Law of the Russian Federation dated March 26, 2003 No. 35-FZ “On Electric Power Industry” introduces the concepts of electricity suppliers and the principles of operation of the energy market.
  4. Decree of the Government of the Russian Federation dated May 4, 2012 No. 442 “On the functioning of retail markets for electrical energy, complete and (or) partial restrictions on the consumption regime” approves the rules for limiting the use of light: reasons, order depending on the grounds.
  5. Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 “On the provision of utility services to owners and users of residential premises in apartment buildings” lists the criteria for the quality of water supply, payment procedures, and recalculation practices. Paragraph 122 prescribes what utilities must take into account when cutting off the electricity supply. Chapter 11 contains a mechanism for limiting and shutting down a resource due to non-payment of debt, and the notice period. Appendix 1 contains information about energy supply standards and permissible breaks.

Read more: Can the Red Cross perform postal functions?

Official dates

It is important to consider how many constantly switched on consumers use electricity. According to the law, energy consumers are divided into three categories.

Depending on this, the periods for which the shutdown can be carried out are determined. So, if the consumer belongs to categories 1 or 2, then the shutdown period will depend on the conditions specified in the contract, the features of the electricity scheme, the availability of additional power sources, if it is turned off by law .

The standards say that consumers belonging to reliability category 3 cannot remain without power supply for longer than a certain period. The maximum time for which the lights can be turned off is 72 hours per year, and consumers cannot be left without electricity for more than 24 hours at a time. The exception is situations when an emergency shutdown occurs or repair work is carried out.

Category 3 is the majority of consumers, in particular apartment buildings and the private sector . For how long they can be turned off, the reasons for the lack of light can be found out from the manager, they should know about possible problems and accidents. Please note that the length of time the lights may be turned off does not vary depending on the time of year.

Is it legal to cut off electricity for rent arrears?

Shutting off electricity for non-payment of money is a legal way to deal with rent debtors. Government Decree No. 354 prohibits the cessation of the supply of two services: cold water in an apartment building and heating, as this threatens the life support of the entire residential area, as well as the sanitary condition of the neighbors.

IMPORTANT! Shutting down is possible for 2 hours if there are 2 independent power sources, for a day - with one.

Reasons

Legislation allows, under certain circumstances, to stop providing a resource without warning users:

  • when a natural disaster or network failure occurs;
  • a fact of an illegal act was revealed: the user unauthorizedly connected to the power supply network;
  • receiving an order from a government authority;
  • the wiring inside the apartment is not in proper condition and threatens the safety of the property of the house and the owners;
  • the consumer uses devices and equipment whose power is higher than the permissible parameters of the electrical network or interferes with the operation of the network, trying to change the characteristics.

The user is warned in advance about disconnection in cases where:

  1. The decision was made due to non-payment. The amount of debt is equal to a two-month contribution , calculated according to the standard without taking into account the readings of the flow meter. This will be considered incomplete payment for the service.
  2. It is necessary to carry out scheduled ongoing or major repair work on the network. The service will be terminated 10 days after written notice.

IMPORTANT! Entering the down payment on the receipt is voluntary and is not included in the debt.

Utilities, when deciding to take such a serious step, must ensure:

  • operability of electrical wiring in an apartment building for bona fide residents;
  • integrity of common property;
  • maintaining sanitary standards at the proper level.

If these conditions cannot be met, the measures taken against the defaulter must be changed.

Who is eligible

After following the legal procedure for notifying the debtor, the shutdown is carried out by an employee of the electricity supplier company with which the contract is concluded, or the management company (HOA), which is an intermediary.

What to do when the lights go out?

It is easiest to cope with a situation when it is familiar and happens regularly. But the light usually disappears unexpectedly and at the most inopportune moment. What to do if the electricity goes out in the apartment, in the entire house, or the entire area is plunged into darkness?

The circuit breakers on the panel tripped

A short circuit - and now neither the kettle, nor the toaster, nor the refrigerator works in the kitchen. But the rest of the rooms are light, so there is no reason to worry and there is no need to call any services.


When designing a home electrical network, engineers provide for equipping the apartment panel with an input and several output circuit breakers. The latter protect wiring: room groups, powerful consumers

What to do if, as they said before, “the traffic jams are out”? If you have access to the electrical panel, you need to find the switched off machine and put it back into working condition. You must first eliminate the cause of the operation - disconnect the faulty device from the power supply or reduce the load on the line.


If wires or electrical installations are damaged, you should call, but not the representatives of the management company or the electricity supplier to find out the reasons, but the dispatcher to call a repairman to your home

Management companies usually have their own salaried electricians who service subordinate houses during working hours - from 8.00 to 18.00-20.00. You can also contact a private owner, but the call and repair fees will be higher.

Planned work in the area

It is impossible to do without periodic shutdowns for the purpose of repair work - both equipment maintenance and replacement of worn-out parts are required. However, planned outages occur infrequently, and information about outage periods is communicated to consumers in advance.

There are several ways to place warning ads:

  • on the Energosbyt website;
  • on the Internet portal of the regional or regional government;
  • on the site or in the group of the management company, if it is an intermediary between users and the supplier;
  • in printed periodicals;
  • on television and radio;
  • in advertisements posted on information boards at the entrances.

Sometimes representatives of the management company or HOA convey information to each resident by simply placing flyers in mailboxes or sticking advertisements directly on the entrance doors.


Notices announcing ongoing work indicate the exact dates and times of outages, as well as the reason and addresses of the houses. At the end, be sure to provide a phone number where you can ask additional questions.

Suppose you didn’t see the advertisement, how then will you find out when the power will be on and where to call?

If the house is managed by a management company or HOA, then you need to make a call to the phone number specified in the company’s contacts. You can dial the number of the electricity supplier to whom you pay monthly, that is, Energosbyt.


During such “hot” periods, an employee is on duty on the line to answer any questions in detail. Basically, people are interested in whether the light will come soon

There are 2 rules, in case of violation of which the supplier is obliged to compensate consumers for losses: the period of a one-time planned outage is limited to 24 hours, and the total time for the year is limited to 72 hours. If the conditions are not met, then the tenants have the right to sue, but having evidence that the deadlines were violated or there was no warning.

Emergency situation in the city/village

Everything is more complicated if the shutdown occurs suddenly, without warnings or announcements. Accidents often occur due to faulty equipment or improper operation. Sometimes nature intervenes in the prosperous life of citizens - such situations are almost impossible to predict.


A series of hurricanes sweeping across the country is causing a lot of trouble for energy suppliers. The wind uproots trees and throws them onto power lines. Repairing lines, especially in remote areas, takes several days

Of course, it is impossible to predict an emergency outage, so in this situation you can only find out about the reasons for the outage and the approximate time frame for restoring the power supply by calling.

So where should you call if there has been no light in the apartment for a long time or the outage happened suddenly, without warning? You can start with your management company or homeowners association - they are usually in the know. If the phone there does not answer, you should call the emergency line of the supplier company.


In the city and regional branches of Energosbyt there is usually a telephone number for a dispatch service or a specialist who can call you to find out the details of the accident

Unfortunately, the terms of restoration work are not stipulated by law. This means that there is no guarantee of a fast connection. Therefore, residents, especially in regions with unstable climatic conditions, must be prepared for an emergency shutdown: always have backup power sources on hand.

Sanctions for regular non-payment

The most unpleasant situation occurs when the light is turned off partially or completely for non-payment. This happens if the consumer does not pay money for the use of electricity within the period specified in the contract, or willfully connects to the line.


Legislators allowed the electricity supplier to forcibly disconnect the defaulter. Personnel sent to shutdown have a “task order”

To find out the period of delay, just look at the contract. Without it in hand, you can call the management company.

But every tenant should know that disconnection is carried out only after notification. At least 10 days are allocated to repay the debt, during which you can make payments and prevent disconnection.


If the accumulated debt is liquidated, the supplier must restore electricity supply to the apartment within 24 hours, otherwise a claim can be filed

Where to go if you consider disconnection for non-payment to be unlawful? It is best to communicate with a representative of Energosbyt, who has all the data on the latest payments. Be prepared to show receipts or statements of timely deposits of money into the company account. If the shutdown occurred due to a supplier's error, he must compensate for the damage.

When is it illegal?

The management company must responsibly approach the procedure for turning off electricity so that their actions are not considered illegal in the future. Possible illegal situations:

  1. The debt specifically for electricity is taken into account. If there is non-payment for water or heating, they have no right to turn off the lights.
  2. If the house is officially heated in winter with electrical appliances, turning it off is unacceptable. This threatens the life and health of residents, and also makes the apartments unsuitable for habitation.
  3. Rotating restrictions on services are prohibited, that is, when sanctions are imposed, the neighbors of the defaulter should not suffer.
  4. Citizens included in the category of socially unprotected, such actions against whom are illegal, were disconnected.
  5. The process prescribed by law was not followed.
  6. Feed breaks exceed the specified maximum.
  7. After repayment of the debt, the service was not restored within 2 days.

To prove such a fact, you need to invite an energy sales employee and draw up an act on illegal shutdown.

Categories of citizens

IMPORTANT! The provision of subsidies is of a declarative nature, that is, the applicant must inform social security of his desire to receive it and confirm his right with documents. Moreover, the debt accumulated up to this point will have to be repaid in full.

The law protects segments of the population who, due to life circumstances, are temporarily unable to fulfill rent obligations:

  1. Citizens registered for housing have low-income status. This means that their total income does not reach the subsistence level and gives them the right to receive a subsidy. Then the state takes on part of the costs.
  2. The debtor is a good-faith payer, but the employer is delaying wages. You need to notify the energy supply about such a situation, attach the appropriate certificate and ask for a deferred payment.
  3. Socially vulnerable citizens live in the apartment: a minor child, a disabled person. The deterioration of their living conditions is not allowed.

Citizens must be the initiators of a peaceful resolution to the conflict with the utility service. When there are objective reasons for non-payment and they are obliged to return it, energy sales will agree to individual terms for repaying the debt. Litigation is not necessary for both parties, so utility companies always meet halfway.

What terms are considered as debt?

Resolution No. 354 of the Government of the Russian Federation, Part VI[3] established the procedure for paying a consumer for services and the concept of a debtor, if the personal account contains an amount formed from non-payment for 2 months or more. The terms and procedure for payment are usually provided for in the contract for the supply of electricity and, as a rule, have the following form:

  • first advance payment by the 10th of the current month;
  • the next advance payment is due by the 25th of this month;
  • final payment by the 18th of the next month.

The terms can be adjusted when drawing up the contract. Not knowing them will not be an excuse in case of disconnection from the power supply system.

Responsibility

Utility companies will bear serious responsibility for illegal power cuts:

  1. Administrative – cases of non-compliance with the legal procedure for terminating the service, exceeding the permissible breaks are punishable by a fine.
  2. Civil – when due to illegal actions property has been damaged, moral or health damage has been caused.
  3. Criminal - if the actions caused damage on a large scale, serious harm to health, or death of a person.

A person who tries to connect the light without permission will be subject to a similar punishment. The extent of liability will depend on the severity of the consequences: if there is no harm to the common property and the property of neighbors, then it will be limited to a fine.

If the network in the house is damaged, people or their property are injured, liability will range from civil to criminal.

Supplier liability

The supplier bears administrative responsibility for supply failures and breakdowns. Many consumers are interested in what rights they have. In case of malfunctions or damage, consumers can demand moral as well as material compensation.

If the conditions are violated by the supplier, the organization must compensate the consumer for damages and also pay a fine. The law states that the supplier must compensate people for equipment and devices that are out of order.

IMPORTANT! If the lights are turned off, the appliances break down because of this, but the supplier refuses to pay, then you should contact the local authorities.

Notice of disconnection for non-payment


If the consumer does not pay for 2 months (regardless of size), a decision is made to turn off the light.

Before this, he must be properly notified.

Notification procedure

The consumer is required to notify the consumer 20 days before termination of the service. This period is provided for voluntary payment of the debt or agreement on a debt repayment schedule.

Important! Proper notice will be considered if it can be proven that the debtor knew about the upcoming sanctions and did nothing to resolve the situation peacefully.

To ensure these conditions, utility companies are required to deliver a warning against signature to the debtor or send the document by registered mail with notification by mail.

Read more: What are the requirements for residential premises?

The law also allows for other methods of warning: a line in the next receipt, an email message, or a personal account on the State Services website.

After 20 days, a supply restriction is introduced, and after another 10 – a complete cessation.

Act of disconnection

When an employee of a sales organization comes to stop the supply of electricity, a disconnection report is drawn up, which contains information:

  1. The resource is completely or partially blocked. If the latter, then the level of restriction is indicated.
  2. Date and time of the procedure.
  3. Debtor's address.
  4. Basis (order of the head of the organization).
  5. Technical manipulations.
  6. Current meter number and readings.
  7. Reasons if the event did not take place.
  8. Date, time of compilation, signatures of the parties.

This is the structure of a sample act, failure to comply with which may result in the actions being declared illegal. The document is drawn up in 3 copies, one of which remains with the tenant. The preparation of this document makes it impossible to accuse energy sales workers of arbitrariness.

Emergency or planned

Emergency shutdown occurs due to technical reasons, as a result of emergency situations. In this case, the light will be turned off without warning. It is clear that a prolonged power outage can cause significant damage. That is why every consumer should take into account the following information:

  1. The reasons why the emergency occurred, as well as the nature of the breakdown.
  2. Time frame within which the power supply will be restored.
  3. What to do if the repair time exceeds the norm.

During emergency repair work, shutdowns occur due to emergency situations. If it is possible to connect reserve power, the supplier usually uses it. A planned shutdown occurs if the repair work was planned; in this case, the electricians work according to a pre-thought-out scenario.

It doesn’t matter whether the outage occurs in winter or summer, the organization must warn people about the outage in advance . Today, a variety of notification methods can be used:

  • by calling a phone;
  • letter by email;
  • personally;
  • through the media.

Rules and process for disconnecting electricity

The mechanism for turning off the light is the same for all subscribers. The electrician opens the panel, disconnects the wires that supply a specific room with electricity from the general network and seals them.

For individuals

If we are talking about an apartment building or an apartment, then it is important to determine the number of the living space on the panel so as not to accidentally disconnect the wrong subscriber.

In a private house, the disconnection occurs from the network that provides light to the street or cottage community. The same mechanism applies to a house in the country.

The garages have electricity meters and are connected by the garage cooperative to the power line. They are cut off by disconnecting the cable leading from the power line to the premises. The payment of utility bills is monitored by the chairman of the GSK.

It is allowed to limit the supply of electricity to residential apartments. This is done by sealing energy-intensive appliances and leaving the light bulbs on.

Legal entities

They have responsibilities for making utility payments on the same basis as individuals, so a similar notification procedure applies to them. An electrician comes on the appointed day and disconnects their premises from the network of the shopping center or apartment building where the office or store is located. Legal entities have 10 days to pay the debt.

What telephone numbers do you need to know?

Considering that power outages are not entirely your fault, you should prepare a list of useful phone numbers to call during an outage:

  • emergency dispatch service number of the management company (indicated on the receipt);
  • number of the city operational dispatch service;
  • single emergency number – 112;
  • Energosbyt dispatch service number.

Usually these contacts are enough to find out the cause of the outage and find out about the time to restore power to the house.

Operational dispatch services operate around the clock, so even at night you can make a call and make sure that by the morning electricity will return to the apartment.

What to do if there is a power cut in the apartment

If a consumer has taken the situation to extremes and his light has been turned off for non-payment, the only thing he can do is pay. If it is not possible to pay the full amount at once, you can contact the energy sales office with an application for installment payments.

Where to contact

Depending on the method of managing the apartment building, this issue is supervised by the management company, the homeowners’ association, to which homeowners pay membership fees, or energy sales.

ADVICE! Contact the Criminal Code in front of witnesses or record it on camera.

What to write

You must contact the utility organization responsible for the issue with a written application for connection to the network and provide paid debt receipts.

If the subscriber wants to repay the debt in installments, the application must request an installment plan for a certain period of time and promise to comply with the schedule. The debtor should understand that if he evades payment, he will be sued, where he will be charged a fine, legal costs and the full amount of the debt.

How long will it take for them to connect back?

Subject to full payment or an agreement for partial reimbursement, the service will be restored within 2 days.

Price

Reconnection is paid by the guilty party. That is, when the supply of a resource is stopped legally, the consumer will pay for the electrician’s services at the tariffs of the service company.

The cost for citizens should not exceed one thousand rubles. The norm is enshrined in government bill No. 442. You can find out how much the procedure will cost by contacting the service organization.

Outlaw

Many residents are concerned about how to find out whether the shutdown is legal or not, how long the work will take place, and why the power was turned off.
There are also situations when, even during repair work, disconnection is illegal. The illegality of disconnection can only be proven in court.

People have the right to take legal action, which may result in the provider being subject to criminal liability. This happens when there is a supply interruption and the consumer suffers property damage.

It is worth considering situations when electricity is turned off illegally:

  • The shutdown lasted more than a day.
  • There is no justification for the shutdown.
  • Power went out for more than 72 hours throughout the year.
  • The shutdown occurred by mistake.
  • Shutdown before holidays, unless it was an emergency.

If you are concerned about what is often disconnected, where to complain, what to do if the disconnection was illegal, then the best solution would be to go to a lawyer. Experts will tell you about the rules, tell you how to get your filing restored, and help you prepare documents for going to court.

ATTENTION! If the disconnection was made due to debt, then after payment the supply must be restored within 24 hours. If the energy supplying organization has not done this, then you can contact the judicial authorities.

Is it possible to connect yourself?

A situation where a consumer tries to illegally connect a cut-off light is considered a crime and entails liability up to and including criminal liability.

It happens that, having paid the debt, the subscriber independently restores the supply of the resource. It is important to understand that this is illegal. Such specific activities should be carried out by professionals, since responsibility for the consequences falls on the performer. Incorrect manipulations can harm the common property and neighbors’ own property, as well as the health of the former debtor. All consequences will be his fault and he will have to pay the costs.

Therefore, you need to write an application to the utility service, attach documents about payment of the debt and electrician services, and wait for the power to be officially restored.

How to complete the deactivation procedure

All actions of employees of the energy supply office must be recorded in a power outage act. All acts of power engineers are drawn up on company numbered forms. The document must contain the following mandatory information:

  1. Type of shutdown.
  2. The exact time of the action performed.
  3. Consumer personal data.
  4. A complete description of the metering device and its automation.
  5. The basis for working with the list of activities carried out by energy specialists previously.

The act is drawn up in three copies with mandatory signing by all parties. The signatures and seal of the organization are wet. Copies of them are a violation. If the consumer does not agree with the actions taken, he can write a special opinion on all copies.

Any mistake made when drawing up the act may lead to the fact that the power company’s actions to disconnect will be declared invalid and appealed to the prosecutor’s office.

Useful video

Very good consideration of the issue:

To prevent an emergency, repair electrical networks, or simply replace input circuit breakers, it becomes necessary to turn off the power at the entrance to the apartment.

In private households, the question does not pose any difficulties: in the vast majority of cases, the input panel is located right in the yard. How to turn off the electricity in an apartment if the machine is located outside it?

Algorithm of actions


It is necessary to inspect all devices connected to the network.
If the lights in the apartment are turned off, the first thing you need to check is whether the neighbors have electricity. If there is no electricity in one apartment, you should look for the problem. To do this, you need to provide yourself with a source of lighting - it can be a flashlight, a candle, or matches.

Next, you need to carefully inspect the devices connected to the network. If an electrical appliance has a burning smell or visible burnt parts, it must be carefully disconnected from the power supply with one hand, without touching the exposed parts of the wires. All powerful household appliances should also be turned off.

There are cases in which you cannot solve the problem yourself; you need to call an electrician:

  • the appearance of sparks from the socket, shield;
  • smell of burnt plastic from wiring;
  • receiving a message about a planned shutdown.

When the machine is triggered in the panel, before turning it on, it is necessary to carry out a visual inspection.
The light goes out for the first two reasons, it may be due to problems with the electrical wiring. Only a professional must fix this problem; repairing the wiring yourself is prohibited. In the latter case, the shutdown is planned, and residents will be warned that the lighting will be turned off for a certain period.

When the light goes out in the apartment, the machines can be turned on or off. If any machine is disabled, it is not recommended to activate it immediately. You must first carefully inspect the insulation - it should be without damage or darkening. All manipulations must be carried out with one hand - the other does not touch anything. The plugs can be knocked out due to a household appliance (for example, due to an old iron). Then the device must be unplugged from the outlet. Only after these steps is it possible to turn on the machine. If the lights in the apartment are turned off, but the machines are on, you need to call a technician.

It's worth looking at the electricity meter. On newer devices, the red LED will turn on and off; on older models, a rattling noise can be heard. If there is no sound or flashing, there is no electricity flowing.

If after turning on the circuit breakers there is no electricity, you need to call an electrician.

What does it mean to turn off the electricity?

There are at least two options:

  1. The supply of electricity to the electricity meter is stopped. At the same time, you have safe access to all electrical appliances, switching devices and power cables in your area of ​​responsibility.
  2. The line is disconnected after the meter. In this case, only the internal networks will be de-energized: the power wiring from the energy supplier to the electric meter remains energized.

It is prohibited to interfere with the operation of electricity metering devices (meters) by disconnecting or connecting the wiring. Power can only be switched off using switching (and at the same time protective) components designed for this purpose.

What to do if there is no electricity in a house or apartment at night?

  • If there is no electricity in a house or apartment , you need to start by calling the Rescue Service or the Unified Duty Dispatch Service . These phones operate 24 hours a day, and your call will be responded to immediately by a dispatcher who will determine where to go to resolve the problem and advise how long it may take to restore power.
  • The operating principle of emergency dispatchers is the same throughout Russia. Just keep in mind that if the power goes out not just for you, but in all nearby houses, then you may not be able to get through right away, since the line may be overloaded, because many people want to find out what’s wrong.
  • Although this is not the Stone Age, our dependence on electricity is enormous, so it is always worth keeping a supply of candles with matches or a flashlight in a permanent place at home (so as not to search in the dark). A flashlight on your smartphone will also work, as long as it is charged. If you haven’t had time to charge your gadget, you can use a USB cable and try charging your phone while the car is running.


Remember the important rules

  • You may also need a phone to search for the necessary phone numbers on the mobile Internet. Therefore, we once again advise you to acquire them in advance.

How to safely turn off power to an apartment

Let's consider a typical option for the correct distribution of electricity in an apartment building.

Read more: Is it possible to laminate an ISE disability certificate?

In addition to the general electrical safety requirements, there are purely mercantile requirements of the energy sales company. They are aimed at stopping unauthorized (more precisely, unaccounted for) electricity withdrawal. In this regard, there should be no access points for connection between the apartment entry machine and the electricity meter.

In practice it looks like this:

At the entrance there is a common use panel with circuit breakers or fuses (plugs) for each individual apartment. After the machine there is a metering device, the contact block of which is sealed by a representative of the energy company. If the meter and machine are located outside the apartment, it will not be possible to connect unnoticed “bypassing”. In practice, you can turn off the electricity meter, but for unauthorized selection you will have to pull the cable into the apartment.

In theory, the panel should contain information about which metering device or circuit breaker belongs to your apartment. At least for safety reasons (in case of an accident or electric shock to a person), and simply for the convenience of taking meter readings.

If your driveway panel looks exactly like this, the question is: “how to turn off the lights in the apartment?” can be solved by switching the desired machine to “off” mode. Unfortunately, in practice, many driveway panels look like this:

You can identify your metering device by its serial number (it is indicated in the electricity supply contract). Then you need to visually trace which wire goes from the meter to the circuit breaker (or fuse). If this is possible, you're in luck. You simply turn off the machine or unscrew the plug.

What kind of protection devices can be found in access panels:

  1. A classic modern machine that is triggered by excess current. On the case there are marks on the position of the key and a color indication: “on” (red or I icon) and “off” (green or O icon).
  2. The classic “plug” is a fuse in a ceramic housing.


    Turning off the power supply is done by simply unscrewing the fuse from its socket. Sometimes this is difficult to do - the thread may stick to the cartridge. At the same time, check whether a so-called wire bug is installed instead of the fuse.

  3. A circuit breaker that replaced the outdated ceramic fuse (the so-called plugs).


    The socket is made exactly the same as on the “plug” (thread and central contact); instead of a fuse, there is a mechanism inside that is triggered when the rated current value is exceeded. To turn it off, you need to press the small red button. Considering the general dilapidation of the design, it is better to unscrew the machine after turning it off.

With this connection scheme, as a rule, there are two switching devices at each input to the apartment. A switch in front of the meter (most often without automatic protection), and machines (plugs) after the meter. The first switch is needed to service the electric meter, and with the help of the second, the electricity in the apartment is actually turned off.

Causes of power outage

The light in the apartments of city residents and the houses of rural residents disappears for various reasons. And the area of ​​disconnection can be different - from one apartment (house) to an entire microdistrict, or, less often, a city.

Let's first consider cases of general shutdown. The power supply may be interrupted for two reasons:

  • in connection with planned preventive or repair work that is carried out from time to time on certain sections of the city network;
  • due to an accident, the cause of which could be a lightning strike during a thunderstorm, overheating of power lines, a disruption in the operation of substations, and even a car accident that caused a telegraph pole to fall.

Accidents are rare, and planned outages are usually announced in advance.


New York City at night during a massive power outage in the fall of 2012. The reasons for the outages are overload of substations of all voltages triggered by ATS systems

It can be difficult to navigate the causes of force majeure, especially if it is dark around. First you need to find out why and for how long the power was turned off, and then act depending on the situation - try to solve the problem yourself or call the right authority. Let's consider all cases in order.

More often, shutdowns occur at the household level, in a separate apartment or house. There are also many reasons, here are the most common:

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Increased load on the power grid

Malfunction of a household appliance or violation of electrical installation rules

Damaged electricity meter in electrical panel

Debts on electricity payments

If the machine is in the entrance, and the meter is in the apartment

Quite a common situation. The dashboard can be organized neatly, with signed apartments, or randomly (most often).

In this case, the identity of the machine can only be determined visually by tracing the path of the wire. In practice, this is impossible to do - the wire simply goes into the common channel.

Important! You should not search for your machine at random, that is, turn off all the switches one by one until you find the one you need.

You can turn off the electricity in your neighbors' apartment, causing a conflict situation. In addition, this method (without warning) can damage electrical appliances or destroy information on a personal computer.

It would be more correct to call an electrician from the service company and ask them to accurately identify your circuit breaker. After that, try to make an information plate with apartment numbers on your own (although this is the direct responsibility of the power engineers).

Advice: whenever possible, install a circuit breaker in your apartment after your meter.

The value of the tripping current does not matter: this is not a protective device - but a simple switch. The main thing is that the parameter is not lower than on the circuit breaker in the driveway panel. With this switch, you can always turn off the power to the apartment for work, or simply when leaving for a long period of time.

Important: with such a disconnection, you will remove the voltage from the electrical wiring in the apartment, but the meter will remain connected.

How to properly respond to a shutdown?

If the lights suddenly go out, there is no need to panic. First, make sure that there is no electricity in the entire apartment - use the switch in the next room. Blackout of one line can be repaired on your own or by calling an electrician.

If there is no electricity supply in the apartment, and everything is fine with the neighbors, there is reason to start worrying - perhaps you missed the payment deadlines and are in debt. Call the Energosbyt department or the management company dispatcher and clarify the situation.


Everything is in order with the payment - which means you still have to call an electrician. We do not recommend carrying out repair work on the electrical panel yourself; this is prohibited by law.

If your neighbors have no light, look out the window - the dark windows of neighboring houses indicate a general blackout of the street or neighborhood. This is either a planned outage or a line failure. It is better to immediately call the emergency dispatch service and find out the timing of the return connection.

Please note that in the current situation there is not always access to the Internet, so it is better to enter useful contacts in your phone notebook in advance.

Safety measures when disconnecting the apartment from the power supply

  • Before turning off the power to the apartment, turn off all electrical appliances and unplug them from the sockets. Modern TVs, computers and stereos are in standby mode even when turned off.
  • Before turning off the machine, check the functionality of the voltage indicator by connecting the measuring contact to the socket or phase terminal of the machine.

  • After de-energizing the apartment, re-check the absence of voltage on the phase and neutral conductors.
  • If the circuit breaker is located in the entrance, it is necessary to take measures against unauthorized activation. Hang a sign that says “Do not turn on, people are working!” to your machine. It’s better to have an assistant next to the shield while the work is being carried out.
  • After completing the work, before applying voltage, check whether there are any connected electrical appliances left in the apartment. If you do something wrong, you can damage the equipment.
  • After connecting the apartment, check the voltage value in the network using a multimeter. After making sure that the power supply system is working properly, you can use electrical appliances.

What to do when the lights go out

First of all, you shouldn’t panic, but you should try to find the source of the problem. If you don’t know what to do when the lights in your apartment go out, we offer an approximate algorithm of actions.

1.Where did the light go?

Find out where there is no power - just you or the whole house. Exit to the landing. If it’s dark there and the elevator doesn’t work, it means the whole house is out of power. To find out the reason, call the emergency service. The dispatcher will explain the reason and tell you the approximate time to restore the line's functionality.

All electricity consumers must know the numbers:

  • emergency dispatch service, which belongs to your management company;
  • 112 – rescue services;
  • city ​​operational dispatch service;
  • Energosbyt services.

If only you have lost electricity, we move on.

2.Disconnecting electrical appliances

Carefully inspect all electrical appliances plugged into outlets. If you smell a burning smell, carefully unplug the appliance using the plug without touching the exposed wires. Also turn off all powerful appliances.

In some cases, professional help from an electrician is required; it is not recommended to do anything on your own:

  • sockets or electrical panels spark;
  • There is a distinct smell of burnt plastic coming from the wiring.

Electrical wiring should only be repaired by a professional; do not attempt to repair it yourself.

Advice. In case of a sudden power outage, always keep a flashlight, candles, matches or lighter in an easily accessible place. Then you will know what to do if the light in the apartment goes out.

3.Checking the machine

Check that the circuit breaker switches are turned on. The machine knocks out during sudden voltage surges or during a short circuit. If the plugs are knocked out, do not turn it on immediately; first carefully inspect the insulation for damage. Carefully unplug all electrical appliances, only then activate the machine.

Using a tester, check for voltage by touching one end of the wire to the neutral terminal and the other to the input and output terminals:

  • the indicator lights up every time you touch it – there are no problems with the machine;
  • turns on only at the input terminals - the automatic device is faulty and needs to be replaced;
  • does not turn on at all - a problem with the counter or automatic input device.

Note! Perform all operations with the electrical panel with only one hand, the other should be free and not touch anything.

4.Call an electrician

If turning on the circuit breakers does not help, call an electrician to your home. He knows exactly what to do when the light in the apartment goes out. The specialist will check the condition of the wiring, electrical appliances, voltage, and quickly solve your problem.

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