Hotline for housing and communal services in Moscow - dispatcher's phone number

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• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

The work of public utilities often causes complaints from citizens. Some choose active actions and begin to write complaints to the appropriate authorities. And others, for one reason or another, continue to remain inactive. This is due to the lack of free time to visit government institutions. But not everyone knows that contacting the housing and communal services hotline in Moscow is no less effective than a complaint to the head of a certain department of housing and communal services, transmitted to his reception.

For your information

Complaints can be either individual or collective. At the same time, collective appeals have more weight for employees of government agencies and decisions on these claims are carried out much faster.

What questions can you ask?

When contacting the housing and communal services hotline in Moscow, owners can receive answers to questions such as:

• heat payment systems with a common house meter installed and in its absence;
• whether the loggia and balcony are included in the heated area of ​​the apartment;
• who and at whose expense should maintain the satisfactory condition of the road surface in the local area;
• how often solid waste is removed and who is responsible for the cleanliness of the site with garbage containers;
• is it legal to increase tariffs for certain services;
• is it legal for utility services or management companies to refuse to provide certain services to homeowners;
• is it legal to terminate the provision of certain services by employees of the management company;
• Etc.

Attention
The housing and communal services hotline in Moscow helps citizens solve both global problems and minor difficulties that arise from the dishonest work of utility workers.

What can you find out over the phone?

By calling the housing and communal services hotline you can:

• order cleaning at the entrance;
• make an appointment to replace light bulbs in the elevator and entrance;
• order cleaning of the local area from snow and debris;
• leave a complaint about the quality of cleaning at the entrance and around the house;
• learn how to change water, gas and electricity meters;
• Find out how to change the management company.

Housing and communal services hotline numbers in Moscow

A single telephone number has been created for Moscow residents, by calling which you can receive complete information on an issue of interest or voice complaints about utility services. For maximum convenience of citizens, there is a single telephone number for the Moscow Mayor's Office. The operator will give answers to questions about the functioning of state public utilities, and will also tell you the telephone number of the official responsible for a particular area of ​​public utilities.

8 is available for citizens . But there are also housing and communal services hotlines in Moscow designed to solve problems with hot or cold water supply, electricity, heating or sewerage. It is enough to call one of the following phone numbers 8 or 8 (495) 681-05-49 and tell the dispatcher the problem that has arisen, so that utility workers will immediately begin working to eliminate it.

There are also special housing and communal services hotline numbers in Moscow:

• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8 unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

Emergency dispatch worker

Emergency dispatch service employees who respond to requests must have all the necessary equipment and materials. If an employee requires access to the premises of an apartment building, the ADS must inform the owner or user of such premises about the date and time of the start of the execution of the application and explain the reasons why such access is required. In addition, indicate the full name of the employee or employees who will be sent to complete the application. An ADF employee is required to carry an official ID, an identification mark indicating the name of the organization, for example, a badge or a patch on clothing, full name and professional specialization, as well as disposable shoe covers.

Contacting the housing and communal services help desk in Moscow online

You can express your complaints about the work of public utilities on specially created portals. Some of the most famous were RosZhKKH, Uprava, and Our City. The user needs to select the most convenient one, register and provide the necessary information. To make your appeal as effective as possible, lawyers recommend carefully filling out the form posted on the website. A clear formulation of the problem allows the complaint to be redirected as quickly as possible to the specialist responsible for the given area of ​​the public utility service.

For your information

Most portals provide the ability to attach photographs of the problem area to give the most complete picture of the existing problem. After posting a complaint, officials are required to give a written response to citizens’ complaints no later than 30 days.

Online housing and communal services help allows you to:

• Get complete information on the existing debt of residents of Moscow and the region.
• File a complaint about the condition of the road surface, untimely removal of solid waste, improper operation of the management company or homeowners association.
• Citizens can also voice their complaints about the technical condition of elevators, low temperatures in apartments during the heating season, lack of hot or cold water, power outages, etc.

Contacting the housing and communal services help desk in Moscow online gives citizens the opportunity to receive professional assistance in explaining the legal aspects of a particular situation. For example, in the absence of communal heat meters, owners are required to pay the full cost of the first and last month of the heating period. And it doesn’t matter how many days the heat was supplied to the apartments.

When should you contact the dispatch center?

Housing and communal services dispatch services should be contacted if:

• the heating in the house was lost during the heating season;
• water and vapors are found in the basement;
• there is a specific smell of unexplained origin in the apartment or on the staircase;
• Rodents (rats, mice), cockroaches were found.
• the door to the attic is faulty or broken;
• no cold or hot water;
• neighbors “drown” the apartment;
• The plumbing is faulty.

If you notice smoke in the stairwell, the first thing you need to do is call the fire department (if you smell gas, call the gas service), and then call the housing and communal services service. Delay can cost your life.

Regional housing and communal services hotline

For residents of settlements in the Moscow region, there are uniform housing and communal services hotline numbers. But often the problem can be solved at the local level by contacting the administration or directly to the head of the city. Below are telephone numbers of housing and communal services hotlines that will allow you to quickly transmit information. Experts recommend contacting them during business hours so that employees can deal with citizens’ claims as quickly as possible. If there is a need to submit a complaint after the end of the working day, then you should contact the hotline of Moscow and the region, which accepts complaints from citizens around the clock.

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ADS rights

However, do not forget: in order for the emergency dispatch service to properly perform its duties in accordance with the requirements, legislators also gave it the corresponding rights:

• Receive and process personal data of applicants, which they transmit to the ADS when submitting an application or complaint.
• Involve the services of resource supply organizations, etc., in eliminating accidents.
• Gain access to the owners’ apartments to eliminate accidents and repairs (including in court).

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See also:

• "DiskomService": reviews and official website
• "Tehkomservice": address in Mytishchi and telephone numbers

Division structure

The legislation does not determine the rigid staffing composition of the ADF. The head of the ADS (or chief engineer) reports to the head of the management organization. The responsibilities of the person in charge include the implementation of preventive and operational measures and management of personnel.

During the daytime, a senior dispatcher must be present in the traffic control room; in the event of an emergency, he can be called at any time of the day. Dispatchers coordinate the activities of the ADS, keep a log of requests, monitor the deadlines for the execution of requests, and control the availability of stock of materials.

Technical personnel include mechanics, electricians, electricians, and plumbers. The staffing schedule is drawn up to ensure uninterrupted round-the-clock work. The duty staff works around the clock. In the event of an emergency, it is prohibited to turn over a shift until the accident is eliminated or until a special order from the head of the ADF.

Responsibility for non-fulfillment - who bears what responsibility?

It is worth taking note: from March 1, 2021, failure to comply with the requirements established for the maintenance of services, namely the period during which calls from the owners or other users of premises in apartment buildings should be answered, as well as violation of the deadlines for fulfilling applications received by the ADS, will be recognized as a gross violation (subclause “h” of clause 4.1 of the Regulations on licensing of business activities for the management of apartment buildings).

• For officials of the UO, administrative liability is provided in the form of a fine, the minimum amount of which is 50 thousand rubles, the maximum is 100 thousand rubles. or the person may be subject to disqualification for up to 3 years.
• For legal entities, fines amount to 150-250 rubles. If the organization does not have a license and violations are discovered during this period, the fine increases to 500 rubles.

There are no special fines established by law for non-compliance with the requirements for the operation of ADS for HOAs. However, if a violation is detected, an order may be issued . But for its failure to comply:

• A fine of up to 2 thousand rubles may be imposed on an HOA official. or disqualification for up to 3 years.
• For a legal entity, the fine will be 10-20 tr.

Thus, the need for ADS in HOAs is indicated by legislative acts. They also define new requirements relating to the immediate responsibilities of the service, and set deadlines for the implementation of requests. And of course, liability for violation of legislative norms in this area is determined.

Personal visit

You can personally visit the reception office of the Moscow Mayor. To do this you will need:

1. Initially, call by phone and arrange a visit.
2. Come to the reception at the appointed time.
3. The staff will receive you.
4. They will listen carefully to the citizen.
5. Take all the necessary documents with you and submit them for review.
6. Leave your contact details.
7. After carefully reviewing your request, specialists will contact you.
8. They will talk about the decision made and the measures that will be taken in the future.

Cost and payment procedure for servicing in emergency situations

Maintenance of common areas is included in monthly utility bills. Calling emergency services to eliminate malfunctions associated with improper operation of engineering systems by residents is paid separately. For example, risers are considered common property, but unauthorized installation of water heated floors is not.

Monitoring the availability of services responding to accidents in the housing and communal services sector is the task of the municipality. The responsibility rests with companies that have the appropriate technical base and specially trained personnel. The task of owners of residential premises in apartment buildings is to take care of communal property and promptly report any problems that arise.