Complaint against the housing inspection: preparation, sample and procedure for filing in 2021

Main responsibilities of the housing inspection in 2018

What does a housing inspection do? The main responsibilities of any housing inspection include the following:

State housing supervision and municipal housing control (Article 20 of the Housing Code of the Russian Federation);
Control over the proper use, repair and maintenance of housing stock;
Licensing of business activities for the management of apartment buildings;
Licensing control over the implementation of business activities for the management of apartment buildings;
Checking the condition of the housing stock;
Preparation of reports on the condition of the housing stock;
Preparation of proposals to improve the maintenance of housing stock.
Coordination of reconstruction and redevelopment of premises in apartment buildings and residential buildings.

Thus, you have the right to contact your local housing inspectorate to resolve issues in the following areas:

maintenance and repair work
Monitoring the preparation for seasonal use of municipal equipment;
Monitoring compliance with standards for the consumption of utility services;
Compliance with the rules for declaring housing unfit for habitation and transferring it to non-residential.
Technical condition of an apartment building and communal equipment;
Operation of an apartment building and adjacent areas.

Powers of the state housing inspection

The powers of government agencies are specified in Article No. 12 of the RF Housing Code.

It is thanks to these provisions that a citizen interacts with neighbors if:

standards are not followed;
peace is disturbed;
individuals continue to litter a public corridor or throw trash into drains.

The State Housing Authority or the Criminal Code, as well as Rospotrebnadzor, the prosecutor’s office and the courts can always help in the fight. A person has the right to write a complaint to the housing inspectorate (sample). You can even submit a claim without leaving your home via the Internet.

The management company has the right to enter into service agreements with residents and provide utility resources. Companies cannot inflate rates, but are authorized to participate in premises problems. Organizations establish rules for living in apartment buildings, but they cannot go against the law. The actions of the management company are monitored by housing supervision officers, as well as members of the HOA board.

Requirements for premises owners and their responsibilities:

Follow parking rules.
Do not litter on the premises.
Make timely payments for utilities and annual contributions.
Maintain silence not only at night, but also during the lunch break, because residents may have children who need to nap during the day.
Monitor compliance with the rules.
Follow the instructions of local authorities.
Receiving complaints from citizens and registering new residents of apartment buildings.
Maintaining premises and taking measures if some buildings are considered unsafe or require major repairs.
Acceptance of payments and accrual.
Providing communal resources in full.

The management company has the right not only to help residents resolve internal issues, but also to respond to complaints about the work of its employees. Not all management organizations comply with the rules and most often exceed their authority, so the inspectorate regularly conducts inspections.

The main tasks of the State Housing Inspectorate

Control function of the State Housing Inspectorate

Such events happen once a year or are unscheduled. If any of the owners or the managers themselves violate the general rules, they will face administrative, and in some cases, criminal liability.

How to write a complaint against a housing inspection?

Any formal complaint consists of three parts:

In the introductory part, be sure to indicate your personal data (full name, passport details, place of residence, contact phone number) and information about the body to which you are filing a complaint;
The narrative should briefly describe the situation that gave rise to your complaint;
In the petition part, you must clearly formulate your requirements (for example, to conduct an inspection or correct violations).

Note! A properly drafted complaint against the actions (inaction) of the housing inspection should not contain words with strong emotional overtones, jargon, obscene expressions or insults.

Grounds for a complaint to the State Housing Inspectorate

Any claim must be based on specific facts and have an evidence base. A sample complaint to the housing inspectorate describes each point in detail and will help the applicant draw up the document correctly.

Reasons for writing a letter of claim:

Unauthorized redevelopment.
The owner converted the residential premises into non-residential ones or, conversely, without coordinating the actions with the housing office, and did not formalize everything according to the law.
The money for the repair of the entrance was not given for more than five years.
Utilities are violating the terms of the contract. For example, services are provided in poor quality, fees are overcharged, or incorrect charges are made.
Neighbors disturb the peace of other residents of the house: they litter, make noise, smoke or use drugs or alcohol.

Any violation is subject to liability. After writing a complaint, employees of the HOA or management company are obliged to resolve the problem. If this does not happen, then you can contact the court at your place of residence.

Where to complain about the housing inspection in 2018?

Based on practice, we can safely say that the most effective method of influencing the housing inspection is to file a complaint with the prosecutor’s office:

Address of the Moscow City Prosecutor's Office: 115184, Moscow, st. Novokuznetskaya, 27
Telephone:, 951-37-46
Official site: genproc.gov.ru
Go to the website genproc.gov.ru to leave an electronic complaint>>>

In accordance with the provisions of Art. 22 of the Federal Law of January 17, 1992 N 2202-1 “On the Prosecutor’s Office of the Russian Federation”, when performing the functions assigned to him, the prosecutor has the right:

Freely enter the territory and premises of organs ;
Demand access to their documents and materials ,
Verify compliance with laws in connection with received information about violations of the law;
Call officials and citizens for explanations regarding violations of laws .

If the prosecutor's office finds violations, the prosecutor or his deputy can protest legal acts that contradict the law, or go to court with a demand to declare such acts invalid.

How to contact the State Housing Inspectorate via the Internet

You can report the inaction of the management company or HOA to the inspectorate using the GIS Housing and Communal Services website. The resource is designed to solve public utility issues. Complaints can be filed by people registered on the State Services website. The systems interact, allowing you to recognize the person who has applied and confirm his identity. Registration on the multifunctional portal is considered an electronic signature, and therefore makes it possible to send official documents.

To file a complaint online, you must fulfill the following conditions:

Open the website dom.gosuslugi.ru, in the information entry window that appears, enter your login and password for the State Services portal.
On the main page of your personal account that opens, select the option “Submit a complaint or appeal.”
Fill out the form that appears - enter your last name, first name, patronymic, email, telephone. In the lower left corner, under the information columns, you need to check the box confirming that you have read the requirements of the user agreement. If this is not done, the application will not be sent.
Compile information about the appeal - write the place of residence, city, village, select a topic, designate the addressee as the GZHI.
Describe the situation that has arisen - the text should be understandable, it is better to start it from the date of the violation, then consistently talk about attempts to resolve the issue with the Criminal Code, the latter’s answers, do not forget to express demands. You can refer to the agreement with the utility company, the law on the protection of consumer rights, the Housing Code.
It is better to submit a documented complaint. These could be complaints to utility companies, answers to them, copies of contracts, receipts for payment of bills, photographs of destruction. Their quality must be good, allowing you to see the details. Clicking the “Attach File” button will make the attached information part of the request.
Confirm sending of the electronic document.

Important: submitted documents must be readable and understandable.

When filling out the template, not all information should be entered manually. The program enters the data known to it automatically.

Access to government services offered by websites differs depending on the region.

Later, in your personal account, you can see the result of consideration of the application.

Important: to file a complaint via the Internet, you must use the state housing and communal services information system.

How to properly file a complaint against a housing inspection?

You can submit a complaint to the prosecutor's office in any way convenient for you:

In person (at an appointment with the prosecutor or through the prosecutor’s office);
By mail (by registered mail with a list of attachments and acknowledgment of delivery);
Through a special box “For appeals and applications” (available in every department of the prosecutor’s office).

The period for consideration of such a complaint is 30 days from the date of its registration (Article 12 of the Federal Law of 02.05.2006 N 59 “On the procedure for considering appeals from citizens of the Russian Federation”).

Filing a complaint against the management company

In order for a personal or collective complaint to be considered, it must be written correctly. To do this, you need to familiarize yourself with the rules for filing an application with the State Housing Inspectorate. They may differ depending on the region. If a complaint is made to the state housing inspectorate against the Criminal Code, the complaint must be made in writing.

The application must contain the following information:

personal information of the applicant;
the name of the organization against which the complaint is being written, as well as the name and title of the official;
description of the offense;
applicant's requirements;
evidence of an offense;
links to legal acts confirming the applicant’s right;
personal signature of all persons filing a complaint;
list of documents attached to the application;
date and place of compilation.

Depending on the type of building and the degree of its wear and tear, repair work should be carried out once every 3-5 years. This rule is enshrined in the resolution of the State Construction Committee of the Russian Federation No. 130. A complaint can be made individually or sent by a group of people. In the first situation, it is necessary to indicate the address of only one tenant. The document must include the full names of all applicants and their signatures. If information about a specific official and the position he holds is unknown, the data can be clarified. However, their presence is recommended.

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When is the answer not provided?

Based on the result of reviewing the document, for the preparation of which a sample complaint against the management company in Gzhi was used, the author of the appeal will receive an appropriate response. However, there are situations when it is not directed.

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This is possible if:

the applicant forgot to write the return address in the document or his last name;
the text of the complaint contains threats, insults or profanity;
the text of the appeal is impossible to read (for example, the complaint was handwritten in illegible handwriting);
the applicant incorrectly asked the question or has already received an answer to it;
asked a question regarding state secrets, personal data of citizens or other information that is not subject to disclosure.

To avoid mistakes, it is recommended to use a ready-made sample. If a person has correctly indicated the address, representatives of the state housing inspection are obliged to respond to the complaint or claim. If a person finds it difficult to fill out an application on his own, experts advise seeking help from a qualified lawyer.

Tips for document formatting

Current legislation prohibits intentionally worsening living conditions in order to obtain new premises or carry out repairs at the expense of the state. However, if there is still a reason to appeal, you can approach the preparation of the complaint competently. When filling out documents, you cannot deviate from the essence of the problem or question. The text of the paper is drawn up in an official business style.

The applicant must propose a possible solution to the problem and clearly state his request.

You should not ask more than 2-3 questions in one application. First, you can study the official website of the GZHI, where you can find a sample application.