The light went off in the house Where to call St. Petersburg

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Information about the upcoming illegal seizure of an enterprise can be reported to the Interdepartmental Commission under the Government of St. Petersburg on Economic Security by phone: 570-33-60, 570-35-59 (from 09.00 to 17.00 on weekdays) or by E-mail

In case of death of a person

call: First, call the ambulance by phone “03”, the police by phone “02”. The ambulance will issue a certificate of death, and the local inspector will draw up a protocol for examining the body. Next, call the city service for transporting the dead in St. Petersburg - 249-64-58 and 249-10-51 (for all negative cases of St. Petersburg “transportation”, call 249-80-72 and 249-01-82).

Official telephone number of Lenenergo hotline in St. Petersburg and Leningrad Region

On the website you can familiarize yourself with the stages of technological connection, study useful information - regulations, features of non-contractual connection or disconnection of electricity. A cost calculator for technical and technical equipment is provided, and a schedule of planned work is published.

Login using your phone number or email address and password. In your personal account you can pay for the contract and view the technological connection map. It is possible to receive notifications, create and link applications, submit and control testimony.

Official telephone number of Lenenergo hotline in St. Petersburg and Leningrad Region

Karpovka, karpovka, online newspaper karpovka, karpovka.ru, karpovka ru, news, St. Petersburg news, St. Petersburg news, St. Petersburg news, construction, St. Petersburg construction, St. Petersburg construction, real estate, St. Petersburg real estate, St. Petersburg real estate, construction news, construction news, real estate, St. Petersburg, newspaper, shareholders, urban environment. The power went out where to call St. Petersburg For all residents of St. Petersburg there is one free number 004. Using this number, citizens can contact for ANY communication issue

Judicial practice shows that it is not easy to win cases against housing and communal services; your position must be supported by high-quality evidence. To achieve punishment, the damage must be linked to the blackout. To do this, you will have to pay for an independent examination. If you win the case, the costs will be refunded.

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Emergency dispatch services of the districts

A unified city ADS system is organized for houses that have not chosen a management method and are managed by the state - RZHA, Zhilkomservices. For residents of such houses, in the event of an emergency in the housing and communal services sector and contacting the ADS, the following mechanism is activated:

the time of the accident is recorded;
the accident is reported to various authorities;
a repair team will be dispatched to the appropriate address;
data on the nature and duration of the accident are received by the State Civil Institution of Residential Housing of the districts and JSC “VTsKP “Housing Economy” for recalculation (recalculation standards for certain types of services are regulated by Decree of the Government of the Russian Federation No. 354 of 05/06/2011 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings").

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The power was turned off where to call St. Petersburg

3. Often the lights go out in an entire block, district or town. The reason for a short-term outage may be the transfer of power supply to another power supply center during maintenance work. Also, in some cases, power is turned off during routine maintenance of electrical equipment or power lines to improve the reliability of power supply in your area. In this situation, you can call the dispatch service of the network organization in your area or city. You can find out the organization’s phone number on the Internet, or by contacting the management company.

Housing agencies of the Admiralteysky district: 315-90-47 Vasileostrovsky: 323-20-38, Vyborgsky: 550-29-62, Kalininsky: 542-26-18, Kirovsky: 252-25-64, Krasnogvardeysky: 227-46-64, Krasnoselsky: 736-72-86, Moscow: 388-13-60, Nevsky: 412-33-37, Petrogradsky: 232-16-65, Primorsky: 301-31-38, Frunzensky: 766-65-41, Central: 273-15-82, Kolpinsky: 461-78-51, Kronstadt: 435-33-96, Resort: 437-07-74, Petrodvortsovoy: 450-54-97, Pushkinsky: 476-72-11.

Where to call when the power is turned off St. Petersburg

3. Often the lights go out in an entire block, district or town.
The reason for a short-term outage may be the transfer of power supply to another power supply center during maintenance work. Also, in some cases, power is turned off during routine maintenance of electrical equipment or power lines to improve the reliability of power supply in your area. In this situation, you can call the dispatch service of the network organization in your area or city.

You can find out the organization’s phone number on the Internet, or by contacting the management company.

Answers on questions

In case of death of a person

call: First, call the ambulance by phone “03”, the police by phone “02”.

The ambulance will issue a certificate of death, and the local inspector will draw up a protocol for examining the body.

Next, call the city service for transporting the dead in St. Petersburg - 249-64-58 and 249-10-51 (for all negative cases of St. Petersburg “transportation”, call 249-80-72 and 249-01-82).

Emergency phone numbers in St. Petersburg

If everything is in order, then you should ask your neighbors about the state of electricity. It is possible that you are the only one without light.

The reason for this may be that you turned on several electrical appliances at once, consuming quite a lot of electrical energy. To solve this problem, just screw in the fuse that has come out of the panel.

You may have to replace it if it is burnt out. But if you don’t understand this, then it’s better to turn to a professional.

St. Petersburg where to call if the power goes out

In winter, questions about heating are very relevant, and in St. Petersburg there is a magic phone that will solve all problems related to housing and communal services, including poor heating. This telephone number is 004 - covers all areas of St. Petersburg, call, the number is verified.

Planned minor or major repairs are underway on the electrical infrastructure of the city or any part of it (district, street, etc.), as well as on an individual house or apartment. This is done in order to maintain electrical equipment in proper form. These actions help to avoid future possible breakdowns at power plants.
The general condition of the house is disrepair. If the condition of the house is in an emergency, the supply of electricity to it is cut off. This is done in order to avoid accidents.
Sudden accidents that result in a sudden power outage. In this case, there is a need for unscheduled repair work, during which the lights are turned off.
The type of meter does not meet the requirements or is completely absent (which, by the way, is theft of electricity).
Large debt on payment for electricity (from 3 months).

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Where to call if the power goes out and there is no electricity

But no one can “put out the lights” without notice. This means that the debtor must be notified again. But it is no longer about the intention to limit or suspend the supply of energy, but directly about these actions. Such notice must be delivered three days before the implementation of the specified action, and personally to the debtor against receipt.

Where to call if the power goes out

Where to go if the power goes out without notice? If there is no electricity in the entire house, you can first contact the control room of the utility service provider or the chairman of the partnership if the house is part of an HOA.

Who to call if the power goes out without warning? Helpful information

It happens that service organizations do not respond quickly enough to requests from St. Petersburg residents or completely ignore their calls. All complaints about the work of the management company or homeowners association must first be submitted to them.

Typically, complaints are accepted in writing at the organization's office or by registered mail. In any case, you should receive confirmation that your complaint has been accepted.

The confirmation must include the name of the recipient, date and stamp.

Where to call if water, electricity or heat is turned off

If the light goes out in the entire house, and you were not warned about scheduled work, you need to call the emergency service in your area or the hotline for your city.

If the situation is emergency, you can call the rescue service by calling 112. If some kind of accident occurs, information about it will reach the Ministry of Emergency Situations. In this case, you can find out when the light will come on.

If the light goes out due to an accident, a corresponding report must be drawn up.

How to deal with the situation and where to call if the power goes out

If this is not the problem, you need to make sure that the outage was not due to unpaid bills or was not planned. It is also important to remember the weather conditions: if there is a snowstorm or thunderstorm outside, the light may go out because of this. In this case, it is recommended to wait until the weather returns to normal.

Where to call if the power goes out: reasons for possible outages and emergency numbers

But there are also some other reasons why the power supply may stop.

So, for example, if the power goes out in a private house or in only one apartment in an apartment building, first of all you should pay attention to the condition of the traffic jams in the electric meter. It is likely that they were simply knocked out due to an overload.

But if, as a result of the check, it turned out that the traffic jams are normal, it is time to contact the power grid workers, who will look for the reason for the lack of light.

Who to call if there is no light in the house

If the lights are turned off during the day, it will be easier to find out the reason for this. Just look at the phone number on the receipt used to pay for electricity services. What if this happened in the evening or at night? Who should I call if the power goes out in this case? And here the specialists of the Unified Duty Dispatch Service will come to the rescue.

Where to call - no power for several hours

Experts have indicated the contacts of housing and communal services on the Housing Committee portal, and here is a list of the city’s emergency services.

Housing agencies of the Admiralteysky district: 315-90-47 Vasileostrovsky: 323-20-38, Vyborgsky: 550-29-62, Kalininsky: 542-26-18, Kirovsky: 252-25-64, Krasnogvardeysky: 227-46-64, Krasnoselsky: 736-72-86, Moscow: 388-13-60, Nevsky: 412-33-37, Petrogradsky: 232-16-65, Primorsky: 301-31-38, Frunzensky: 766-65-41, Central: 273- 15-82, Kolpinsky: 461-78-51, Kronstadtsky: 435-33-96, Resort: 437-07-74, Petrodvortsovoy: 450-54-97, Pushkinsky: 476-72-11. Citywide hotline for housing and communal services problems: 004 (from a landline phone), 112 (from a mobile phone), 576-24-25 and 576-24-28.

But there are cases when it will definitely be difficult to do without an electrician. In some places, old houses still use “plugs” - special fuses. If the plugs in your home are “burnt out,” call a specialist immediately.

The fact is that without certain knowledge in the field of electrical engineering, you will not be able to do anything. An electrician should also be called if the lighting flickers unnaturally. Unplug your electrical appliances and wait for specialists.

Remember that it is better to play it safe and pay for a professional visit than to put your life and property at risk.

St. Petersburg and Len

Within 10 days after the citizen signs the warning, he is given time to pay the debt. During this period, you can make a proposal to sign an agreement with the company. This agreement is needed for those who do not have the financial ability to pay the entire debt in full. By signing a deferment agreement, you thereby undertake obligations to fulfill them.

Where to call if the power goes out

17 Dec 2021 piterurist 130

Source: https://urpiter.ru/zemelnyj-uchastok/kuda-zvonit-otklyuchili-svet-sankt-peterburg

The lights in the house were turned off; where to call, what to do and what to do

Financial indebtedness. If you have not paid for services provided within 3 months, the supplier has the right to stop supplying electricity, notifying you in advance and giving you time to repay the debt.
Electricity consumption without meters. This is against the law and is considered fraudulently obtaining electricity.
Consumption of electricity without a signed agreement with the operating company is also illegal.

Rescue service 112. You can call this number even without a SIM card in your phone. Convenient service, the service receives all emergency calls and then redirects you where you need to go.
You can call the management company or emergency service number indicated on your payment receipt.
Call the emergency number in your area. You can check the number in the telephone directory or look it up on the Internet. It would be a good idea to record the phone numbers in the memory of your mobile device.

A power outage is possible when energy is used without installing a meter. Or when connecting special devices that interfere with the correct operation of the meter, which distorts its readings to a lesser extent. In both the first and second cases, such actions are considered theft.

It is difficult to imagine life today without electricity. When the lights suddenly go out, all activities stop, both at home and at work. Particular discomfort occurs when it suddenly turns off. The article will answer the question of where to call when there is no electricity.

Causes

Why does the light suddenly go out? It is disabled for reasons:

Repair work - minor or global in nature, in accordance with the plan.
Emergency power outage.
Having large debts.
Theft of electricity.
Power surge.
Short circuit.

Repair and accident

When repair activities are carried out, this is done in accordance with the rules established by the Government. As stated in Post. Right No. 354 dated 05/06/11 (R. IV), if there is a backup power source, the break cannot be more than 2 hours. If the time period is exceeded, then for each hour of excess, which is calculated in total, the payment for electricity supply services is reduced by 0.15%.

The supply of electricity cannot be interrupted for more than 3 consecutive days a year. Residents must be warned about power failure in advance, except in the event of an emergency. If this is not done, the law on the protection of consumer rights provides for compensation for material damage and moral harm (Articles 14, 15).

When an accident occurs, the time to correct communications is not subject to regulation. But the supplier's responsibilities include preventative measures and actions to maintain the proper functioning of networks. And if he was inactive, which led to the accident, then claims can be brought against him.

Non-payment

If a consumer has not paid for electricity for 3 months, he will first be given a warning with an offer to repay the debt, and then after a month the lights will be turned off if he does not respond correctly. What to do if the power is turned off due to long-term non-payment? It is required not only to quickly process it, taking into account the accrued penalty, but also to submit a receipt to the settlement center.

Theft

When disconnecting for economic reasons, the supplier must warn the consumer in writing 1 month before the expected event. Turning off the lights without notification is possible only when the tenant is caught stealing “red-handed”, there are witnesses, and a report has been drawn up.

Disorderly

A power surge often occurs due to the operation of a large number of household appliances, when a refrigerator, washing machine, vacuum cleaner, electric kettle and microwave are turned on at the same time. A short circuit can also occur while working with wiring.

As a result of these reasons, the automation on the meter turns off, and in old houses the traffic jams “fly out” and the lights go out. To reconnect the electricity, you need to go to the “panel” and lift the toggle switch up or put a new fuse in the plug. In the second case, it is advisable to have spare parts. But it’s better not to let things go to the point of shutting down, to use the devices within reason, and not to repair the wiring without being a specialist.

If the meter works normally, then the reason is in the wiring itself, which requires an energy network worker to fix.

Hotlines" of electric grid companies

During mass outages, the telephone line may be busy, as calls may come from all the homes without power. You can also contact the administration of your localities, as they receive information about mass emergency power outages.

follow the manufacturer's instructions;
Make sure that the generator is operated outdoors or in a well-ventilated area, away from doors and windows, to prevent exhaust gases from entering the house;
Connect lights and appliances directly to the generator. If extension cords are used, they must have certified cords.

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The lights were turned off where to call St. Petersburg

Russian legislation gives citizens the opportunity to file a complaint with a district court against the actions of the management company that serves you. The application itself is considered no more than ten days from the date of receipt. Then documents are transferred to begin legal proceedings. The dates of the hearings must be indicated in written notice to the plaintiff and defendant.

Free hotline: 716-96-31, 274-18-40, 993-73-99, 994-34-99, on weekends and holidays 994-84-99 Tavricheskaya st., 2, room. 17n, tel. 600-79-78; 655-50-10 Nevsky pr., 78, tel. 400-22-23; Chernomorsky Ave., no. 4, room. 102, tel. 315-74-97; lane Lodygina, 1/28, office. 74, tel. 324-25-88, 324-25-80, 324-27-98, 324-27-96.

website of the company that supplies energy;
on any information platform of the management company that turns off the power: social network, website, email newsletter, and so on;
Internet resource of the government of the region of residence;
local media, TV and radio;
advertisements that are usually placed in entrances or doors to houses.

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Official telephone number of Lenenergo hotline in St. Petersburg and Leningrad Region

Now for each section in more detail. As for planned repairs, the duration and timing of planned power outages during the execution of work are prescribed in the electricity supply act , which is concluded between the tenant and the guaranteeing supplier. Such energy supply contracts generally specify a limitation on the supply of electricity for a period of no more than 3 days per year and no more than 24 hours without interruption.

There is no light in the apartment where to call in St. Petersburg

08.04.2018

In case of death of a person

call: First, call the ambulance by phone “03”, the police by phone “02”.

The ambulance will issue a certificate of death, and the local inspector will draw up a protocol for examining the body.

Next, call the city service for transporting the dead in St. Petersburg - 249-64-58 and 249-10-51 (for all negative cases of St. Petersburg “transportation”, call 249-80-72 and 249-01-82).

Where to call if the lights in the apartment are turned off - service numbers and possible reasons

The lights in the house are turned off: where to call, what to do and what to do

To understand what to do if the power is turned off in a private home, you need to determine the reason. If the power outage was unexpected, then you did not receive a notification.

First of all, you need to disconnect all electrical appliances from the power supply. Then you can go to the machine and check what condition it is in.

If you see that any lever is in the "off" position, turn it on, first making sure that nearby wires are not singed and that you do not smell a burning smell.

Where to call if there is no power

A sudden blackout in your apartment can be a serious problem. This is because people do most of their household work using household appliances powered by electricity. When such a situation arises, it becomes necessary to find out the reason for the power outage, as well as to find out about the timing of its restoration.

There is no electricity at home - who to call if the power goes out

Now for each section in more detail.

As for planned repairs, the duration and timing of planned power outages during the execution of work are prescribed in the electricity supply act , which is concluded between the tenant and the guaranteeing supplier. Such energy supply contracts generally specify a limitation on the supply of electricity for a period of no more than 3 days per year and no more than 24 hours without interruption.

Where to call if the power is turned off and how to resolve the problem

In the latter case, it is necessary to draw up an appropriate act, indicating the exact time. In addition to these points, the reason for a power outage may be, for example, a disruption in traffic jams.

Sometimes, as a result of high voltage, they are simply knocked out and it is enough to turn on a small switch to restore the power supply. If there are no such problems, then you should contact the emergency service.

Who to call if the power is turned off in the apartment

Planned preventive maintenance , of which residents must be notified in advance. The announcement must indicate when the lights will be turned off and for how long. Such work cannot last longer than a day. In total, specialists are allocated 72 hours a year for the prevention and repair of electrical networks.
Emergency shutdown due to sudden breakdowns .
Often such situations arise due to abnormal weather conditions: storms, hurricanes, floods, and so on. It is impossible to predict wire breaks or pole falls in such conditions in advance. If the management company carries out network maintenance on time and to the required extent, then the breakdown will be quickly eliminated.
Shutdown to prevent fires . If the equipment fails, and there is a possibility of dangerous situations arising due to it, then the building is de-energized for the duration of the repair work.
Illegal use of electricity . If the apartment owner has not installed a meter, then he cannot use energy. It should be remembered here that illegal connection to networks is prosecuted by law.
Unpaid receipts.
If a consumer does not pay bills for more than three months, then the management company can turn off the electricity in the apartment. But at the same time, the debtor must be notified about this in writing at least a month in advance. The power outage itself must be accompanied by a written report on the measures taken.
This is what Article No. 330 of the Criminal Code of the Russian Federation “Arbitrariness” obliges the management company to do.

There is no light in the apartment where to call in St. Petersburg Link to main publication

Source: https://truejurist.ru/alimenty/net-sveta-v-kvartire-kuda-zvonit-v-spb

How to contact dispatch service

You can find out the address and telephone number of the management organization of your building on the Moscow House website. In the search bar, select the “Learn about home” tab and enter the address. General information about the house will appear in the window that opens. Click on the name of the management organization and scroll down to the “Control Room Operations” section.

If you need to urgently contact the dispatch service, but there is no way to call or leave a request in the mobile application, go out to the entrance, go down to the first floor and press the button to call the dispatcher. Or call the elevator and press the button in the cabin to contact the dispatcher.

To ask a more specific question, it is still better to do some simple calculations first. So, A.L. Kozlov lives on Moskovsky Prospekt in a house built in 1917, which belongs to the category of pre-revolutionary ones that have undergone major renovations. This is the information from the portal “Our St. Petersburg”. True, in the all-Russian GIS database of housing and communal services it is noted that this house has not been thoroughly renovated, and its energy efficiency class is rated as E (reduced). Thermal power engineers know what it is: a house consumes 50% more heat than houses of this type are supposed to consume according to the standard. In general, the house is heated by space. And, of course, its residents pay for it. Now – at 1818.26 rubles. per gigacalorie, and from July they will pay 1880.11 rubles. per Gcal.

It is unlikely that such information will satisfy A.L. Kozlov. But honestly. And in order to “break through” the insulation of the house (and, consequently, the reduction of heat consumption), citizens can try to win over the State Housing Inspectorate. Here are the contacts of its control and supervision departments by district.

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Emergency numbers

Telephone numbers of the control room (24/7): 380-91-19 (multi-channel), 545-47-45, 545-35-18

Ministry of Emergency Situations - 112 - a single emergency number for calls from cell phones in emergency situations (you can call even without a SIM card, without money in your account and with a locked phone keypad)

Rescue phone - 01

Home emergencies

Call if you smell gas	04
Damage to street lighting. networks	312-95-94
Damage to the street water supply network (cold water)	305-09-09
Damage to the street water supply network (hot water)	315-13-13
Cable network	494-36-80
"Hotline" State Unitary Enterprise "TEK SPb"	601-93-93
Center for receiving requests from citizens on all issues related to the quality of housing and communal services provided	004

Complaint hotline numbers:

Center for receiving requests from citizens on all issues related to the quality of housing and communal services provided - 004

“Hotline” of State Unitary Enterprise “Vodokanal St. Petersburg”	305-09-09
"Hotline" of GRO "PetersburgGas"	610-04-04
claims service of the State Unitary Enterprise "Transportation Organizer" (public transport operation)	576-55-55

Telephone numbers of assistants on duty to heads of district administrations

Admiralteysky district	316-00-50
Vasileostrovsky district	323-63-07
Vyborg district	576-56-09
Kalininsky district	542-24-34
Kirovsky district	252-00-21
Kolpinsky district	461-44-51
Krasnogvardeisky district	227-43-64
Krasnoselsky district	736-86-02
Kronstadt district	576-90-11
Resort area	437-10-02
Moskovsky district	388-36-55
Nevsky district	417-39-22
Petrogradsky district	232-65-62
Petrodvortsovy district	450-66-26
Primorsky district	430-42-48
Pushkinsky district	466-62-81
central District	274-23-10
Frunze district	709-61-70

Main Directorate of the Ministry of Internal Affairs for St. Petersburg and the Leningrad Region

Official Internet resource of the Main Directorate of the Ministry of Internal Affairs for St. Petersburg and Leningrad Region - https://78.mvd.ru/

Information telephone number of the Main Directorate of the Ministry of Internal Affairs	573-26-76
Duty department of the Main Directorate of the Ministry of Internal Affairs	573-24-20
“Helpline” of the Main Directorate of the Ministry of Internal Affairs	573-21-81
Duty department of the Criminal Investigation Department	573-21-77
Drug Enforcement Administration	275-03-51 — Duty department

Department of the State Traffic Safety Inspectorate of the Main Directorate of the Ministry of Internal Affairs of Russia for St. Petersburg and the Leningrad Region

https://www.78.gibdd.ru - website of the State Traffic Safety Inspectorate of the Main Directorate of the Ministry of Internal Affairs of the Russian Federation for St. Petersburg and the Leningrad Region

Duty department	234-90-21
UGIBDD helpline	335-43-80

Department for Civil Defense, Emergency Situations and Fire Safety of the Committee on Law, Order and Security

Address: Razyezzhaya street, 26/28 Telephone of the operational duty sector of monitoring and forecasting 575-75-57

https://www.zakon.gov.spb.ru

Court

St. Petersburg City Court: 273-10-81 Regional Court 273-08-26

Statutory Court of St. Petersburg

Magistrates of St. Petersburg

Federal Bailiff Service, helpline: 571-79-87

Prosecutor's office

City prosecutor's office 312-81-90 Regional prosecutor's office 542-02-45

Advocacy

Presidium of the St. Petersburg Bar Association; Bar Association of St. Petersburg: 713-14-03 Presidium of the Leningrad Regional Collegium 273-00-86

International Bar Association "St. Petersburg" 275-10-71

Healthcare

City ambulance station - 03

https://www.03spb.ru — Ambulance of St. Petersburg

Territorial Compulsory Medical Insurance Fund of St. Petersburg: 703-7-301,

www.spboms.ru

"Hotline"	346-35-70
Information about the availability of medicines in the city	635-55-66
Pharmacy on duty	314-54-01
Drug addiction helpline	714-42-10
Helpline for adults, children and teenagers	476-71-04

City information service "City Health" (multi-channel) 635-55-63 (Information about the addresses, telephone numbers of treatment and preventive medical institutions in the city of St. Petersburg and about the medical services provided by these institutions)

Hotline of the St. Petersburg Health Committee 635-55-77

Telephone complaints regarding the work of the city ambulance 571-45-04

St. Petersburg regional branch of the Social Insurance Fund of the Russian Federation

197046 St. Petersburg B. Posadskaya st., 10A

Phone for inquiries: 677-87-17

Official website - https://rofss.spb.ru/

Labor Inspectorate in the city of St. Petersburg

Official website - https://git78.rostrud.ru

198095, St. Petersburg, Zoya Kosmodemyanskaya st., 28, lit. A Contact phone Fax: (812) 747-37-84

e-mail

Hotline numbers, (812) 374-31-97.

Information and reference telephone service for social protection of the population

t. 334-41-44

The information and reference telephone service is open daily, except weekends and holidays, from 8:30 a.m. to 5:20 p.m. On Friday from 8:30 am to 4:00 pm.

Website of the City Center for the calculation and payment of pensions and benefits https://iss.ktsz.spb.ru

Branch of the Pension Fund of the Russian Federation for St. Petersburg and the Leningrad Region

Official website - www.pfrf.ru

194214, St. Petersburg, Engels Ave., 73 Manager's reception: tel., tel./fax

Hotline numbers:

for the population, 292-85-56;

for policyholders;

Office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare for the City of St. Petersburg (Office of Rospotrebnadzor for the City of St. Petersburg)

Information and help line: tel. (812) 712-29-81

Website: https://78.rospotrebnadzor.ru/

Central territorial department of the Rospotrebnadzor Office for the city of St. Petersburg (Admiralteysky, Vasileostrovsky, Central districts)	190005, St. Petersburg, st. 3rd Krasnoarmeyskaya, no. 18tel. (812) 316-68-66
Eastern territorial department of the Rospotrebnadzor Office for the city of St. Petersburg (Vyborgsky, Kalininsky, Krasnogvardeysky, Nevsky districts)	194214, St. Petersburg, Udelny pr., 20 tel. (812) 293-76-66
Southern territorial department of the Rospotrebnadzor Office for the city of St. Petersburg (Moscow, Frunzensky, Pushkinsky, Kolpinsky districts)	196143, St. Petersburg, pr. Yuri Gagarina, no. 55tel. (812) 727-72-20
Northern territorial department of the Rospotrebnadzor Office for the city of St. Petersburg (Primorsky, Petrogradsky, Kurortny, Kronstadt districts)	197198, St. Petersburg, Bolshaya Pushkarskaya, no. 18 tel. (812) 232-15-92
Western territorial department of the Rospotrebnadzor Office for the city of St. Petersburg (Kirovsky, Krasnoselsky, Petrodvortsovy districts)	198095, St. Petersburg, st. Oboronnaya, 37tel. (812) 786-12 30

St. Petersburg State Institution “Center for Quality Control of Goods (Products), Works and Services”

Official website - https://www.quality.spb.ru/ Center Address: 191124, St. Petersburg, Suvorovsky Ave., 65 B Telephone Fax: (812) 274-14-32

e-mail

Work on consumer requests:

Hotline numbers:

Carrying out quality examinations of food, perfume and cosmetic products, footwear, technically complex household goods: (812) 274-14-30

Center for Independent Expertise of the Consumer Union of St. Petersburg

tel.: 327-80-32 fax: 272-33-48 191014, Saperny lane, 21

www.potreb.net

Addresses and telephone numbers of information and consultation points for providing legal advice services to consumers:

lane Lodygina, 1/28, office. 74, tel. 324-25-88, 324-25-80, 324-27-98, 324-27-96.

Points for conducting examinations of the quality of shoes, clothing, non-food products, works (services)

Saperny lane, 21; Suvorovsky Ave., 65B.

Legal information in the Russian National Library

Legal Information Center

Pl. Ostrovskogo, 1/3, room. No. 84 t. 718-86-91

Center for Economic and Legal Information

Moskovsky pr., 165, bldg. 2, room No. 3018 t. 415-97-81

https://www.nlr.ru/lawcenter e-mail

The Center for Legal Information of the Russian National Library offers for review ( free of charge ) the full texts of laws of the Russian Federation, St. Petersburg, Leningrad Region, bills, forms of documents, GOSTs, SNiPs and Russian standards, materials of judicial practice, comments on legal acts, etc. The texts of documents can be printed, transferred to electronic carriers.

The TsPI presents databases (DBs) of reference and legal systems: “ConsultantPlus”, “Garant”, “Code”, the official database of the Special Communications Service of the Federal Security Service of Russia “Legislation of Russia” and specialized databases on legal and economic information. Legal information is updated daily.

The power was turned off where to call St. Petersburg

Search for companies All headings in alphabetical order Selected companies List of abbreviations Printable version Emergency services (12) Emergency services Interdistrict operational departments of the city gas sector (6) Emergency services District information and dispatch services (14) District information and dispatch services work around the clock. Admiralteysky district Emergency services District information and dispatch services (14) Griboedova canal nab., 83 Tel: 315-90-47 Around the clock; Sennaya Ploshchad Vasileostrovsky district Emergency services District information and dispatch services (14) 8th line, 43 Tel: 328-11-10 Around the clock; Vasileostrovskaya Korablestroiteley st., 31, building. 2 Tel: 352-19-77 Around the clock; Primorskaya Nakhimova st., 5, building.

If your neighbors have no light, look out the window - the dark windows of neighboring houses indicate a general blackout of the street or neighborhood. This is either a planned outage or a line failure. It is better to immediately call the emergency dispatch service and find out the timing of the return connection.

It can be difficult to navigate the causes of force majeure, especially if it is dark around. First you need to find out why and for how long the power was turned off, and then act depending on the situation - try to solve the problem yourself or call the right authority.

If we are talking about a contract, then there can be many circumstances surrounding the power outage. You only need to remember one thing - a standard contract is, as a rule, indefinite. If it states otherwise, then power outage for non-payment is not the only reason. These may also include:

It is legally possible to turn off electricity for non-payment, as this is an official sanction. Many do not fully understand whether such a disconnection is legal - yes, it is legal. However, there is almost always a notification from the management company and a corresponding “delay” of 10 days. During this time, you can not only use electricity freely, but also pay for it. Therefore, it is unlikely that lights will be turned off for non-payment at any specific time.

Where to call if water, electricity or heat is turned off

City

18:18, 14.01.2016

And where to go to get money back for utilities.

Severe frosts and heavy snowfalls at the beginning of 2021 seemed to take St. Petersburg by surprise again. Every day they turn off the heating, water or electricity. “Karpovka” has prepared a reminder with useful phone numbers to call if there is an emergency at home, and also figured out how to collect money for lost degrees and liters.

By candlelight and in a fur coat

If you have problems with heating, electricity or water supply, do not rush to immediately pick up the phone. First, go and investigate your neighbors to find out the scale of the problem: whether the emergency happened only in your area or in the whole house. Perhaps the plugs in the apartment were simply knocked out or air had formed in the radiators.

The next step is to call the house management company or contact the chairman of the HOA. Typically, management company telephone numbers are posted at the entrance on information boards at the entrance. Experts have indicated the contacts of housing and communal services on the Housing Committee portal, and here is a list of the city’s emergency services.

Housing agencies of the Admiralteysky district: 315-90-47 Vasileostrovsky: 323-20-38, Vyborgsky: 550-29-62, Kalininsky: 542-26-18, Kirovsky: 252-25-64, Krasnogvardeysky: 227-46-64, Krasnoselsky: 736-72-86, Moscow: 388-13-60, Nevsky: 412-33-37, Petrogradsky: 232-16-65, Primorsky: 301-31-38, Frunzensky: 766-65-41, Central: 273- 15-82, Kolpinsky: 461-78-51, Kronstadtsky: 435-33-96, Resort: 437-07-74, Petrodvortsovoy: 450-54-97,

Pushkinsky: 476-72-11.

Citywide hotline for housing and communal services problems: 004 (from a landline phone), 112 (from a mobile phone), 576-24-25 and 576-24-28.

In the event of a shutdown of heat and hot water, employees of the St. Petersburg Heating Network can help: 901-46-46 and the St. Petersburg Fuel and Energy Complex: 334-30-80.

Heat supply in the Admiralteysky, Petrogradsky, Central, as well as in the Kurortny and Petrodvortsovy districts is provided by Petersburgteploenergo: 334-50-60.

If you are left completely without water, call Vodokanal: 305-09-09, you can use the same number to report damage to the cold water supply network on the street. Regarding bursting hot water pipes: 315-13-13. Also, tell the Ministry of Emergency Situations about any damage noticed on the pipeline: 299-99-99.

Employees of the Ministry of Emergency Situations can also help solve the problem with electricity. If you notice broken wires and broken lights on the city streets, then call 312-95-94. All emergency situations with electricity can also be reported to the Energy and Engineering Committee: 576-58-01 and 576-58-99.

Time to settle the score

Typically, complaints are accepted in writing at the organization's office or by registered mail. In any case, you should receive confirmation that your complaint has been accepted.

The confirmation must include the name of the recipient, date and stamp.

If you have not received a reasonable answer to resolve the situation, then you should contact several organizations to choose from: the State Housing Inspectorate of the region, Rospotrebnadzor, the local antimonopoly service, the district administration, the prosecutor's office and the court.

For all degrees and liters not received on time, you can receive a recalculation. The law established maximum terms for the restoration of heat, water and light, after which the service organization is obliged to reduce the amount of payment.

According to standards, the minimum temperature in an apartment in winter is +18ºС, in corner rooms +20ºС. If the heat is turned off, it must be restored within 16 hours if the apartment is above +12ºС.

If the temperature drops below, then companies are given 4 hours. For each hour of delay, your resource fee is reduced by 0.15% of the cost at the hourly rate.

And the same - for every degree of deviation from the temperature regime.

The minimum temperature of hot water is 50ºС, deviations by 3ºС are possible during the day, and by 5ºС at night. For every three degrees below the norm, the fee is reduced by 0.1% of the cost for each. If the water temperature is below 40ºС, then you can pay for it as if it were cold.

The fee for cold water is reduced by 0.15% of the cost for each hour of absence, if there was no water for more than eight hours for the entire month or for four hours at a time (in case of a pipeline accident - a day). Electricity charges are reduced by 0.15% of the tariff price for each hour of no light.

The Housing Committee reports that automatic recalculation is carried out only for recipients of “pink” receipts from the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy”. In other cases, citizens should apply for recalculation to the management organization. In case of incorrect calculations and violations, contact the emergency dispatch service: 004 or 112, providing your name, address and reason for the complaint.

If your request for recalculation is not accepted, then assistance in resolving the conflict can be provided at Rospotrebnadzor: 764-42-38 and at the “Center for Quality Control of Goods, Works and Services”: 274-12-37 and 274-12-41. Also, for consultations on consumer rights in this case, you can call the “Union of Consumers of St. Petersburg”: 993-73-99 and 994-34-99.

Karina Ivchenko

See also:

“Dubak all over the area”: how and why residents of St. Petersburg freeze

Vodokanal-St. Petersburg, water supply, housing committee, housing, housing and communal services, frost, Ministry of Emergency Situations, heating, Rospotrebnadzor, heat supply, electricity supply

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Source: https://karpovka.com/2016/01/14/271950/

The lights in the house are turned off, where to call: a clear algorithm of actions in case of a lack of electricity

In case of unsatisfactory condition of the consumer's home, the percentage of emergency situations

and accidents increases sharply, so a representative of the housing inspection makes a decision to cut off the supply of electricity to the emergency room. After the decision is presented, the representative of the utility service provider is obliged to notify the owner of the house about the power outage and actually turn it off.

planned or regular overhaul of the electrical system of the house or its individual objects;
sudden breakdown of the power supply system;
the electrical equipment of one of the consumers is in poor condition.

May 15, 2021 klasterlaw 169
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Where to call if the electricity was cut off in 2019 (power) - phone numbers

What to do and where to call if the electricity is cut off? In every city of the Russian Federation there are public utilities responsible for the supply of water, gas and electricity. It is these companies that carry out scheduled work or repairs in the event of an accident.

Possible reasons

No light in the apartment? The reasons for the lack of electricity may be:

Carrying out scheduled repairs of communications. As a rule, planned outages are announced in advance, for example, by posting a notice on the entrance door;
accident. Emergencies on electrical networks can occur due to deterioration of communications, lightning strikes, mechanical damage, for example, due to a car accident, and so on. An emergency shutdown may affect an entrance, house, neighborhood, district, and so on;
malfunction of equipment inside the house, for example, due to the simultaneous connection of a large number of electrical appliances, the wiring may not withstand and the automatic shutdown relay will operate;
presence of debt. Recently, housing and communal services have been able to disconnect subscribers from centralized heating systems, water supply, sewerage, electricity, and so on if there is arrears in payment for 2 months or more. The relevant services must notify the consumer in advance of the planned disconnection by sending a written notice and a demand for debt collection;
unauthorized connection to electricity, connection to a network without meters or with faulty devices that can lead to an emergency.

Connection problems are identified by employees of management companies or resource supply organizations during periodic inspections.

If any problem is detected, the user is warned about shutdown in writing, and initially a demand is made to eliminate the problem.

What to do first after disconnecting

What should you do if the lights go out? Where should I complain?

First of all, when there is a power outage, regardless of the cause of this phenomenon, it is necessary to turn off all equipment in one of the following ways:

unplug the power cord from the socket;
disable the surge protector (if equipped).

Turning off the equipment will avoid sudden changes in power, which can lead to breakdowns.

During a planned outage

If the outage is planned and the lack of light was warned in advance, then no additional action is required.

As preventative/repair work is carried out, houses will be connected to power supply by qualified specialists.

In case of emergency

If a power outage occurs without warning, you must:

check the functionality of the machine installed in the electrical panel. The reasons for an unintentional shutdown may be a network overload, which led to the activation of the protective system (popularly called “a traffic jam”) or deliberate actions of third parties;
if the machine is turned on, then you need to report a problem to the management company and/or resource supply organization. As a rule, the lack of light in houses is already known and the control room can report the approximate time of completion of the work.

When disconnected for non-payment

If the power was turned off for non-payment of utility bills and housing and communal services employees made such a decision, then it is necessary to act according to the following scheme:

pay debts for housing and communal services;
provide receipts to the supplier for connecting the apartment (private house, room, etc.).

As a rule, connection to the power grid after payment of the debt is made directly on the day of application or the next day.

It is not permissible to connect to the network yourself, for example, by bypassing a blocker or meter. These actions can lead to administrative, and in the event of an accident and damage to people (property), criminal liability.

Emergency numbers

Where to go if you notice a lack of electricity? You can report problems with the light:

by a single emergency phone number 112. Dispatch service employees will transfer you to the desired organization independently. Calls from all phones are free;
to the management company servicing the house. You can find out the phone numbers of management organizations from a receipt or via the Internet;
to the operational dispatch service of a city or other locality. Emergency telephone numbers are located on information stands at the entrance and in the management company;
to the dispatch service of the electricity supplier in the region.

Around Moscow

Persons living in Moscow can report a lack of electricity to the following companies:

Name of company	Telephone	Working hours
Moscow United Electric Grid Company (MOESK)	8-800-700-40-70	around the clock
JSC "Mosenergosbyt"