“Unified dispatch center for the city of Moscow”: official website and address of Moscow

Housing and communal services › Moscow housing and communal services 24-hour hotline for questions and complaints

The Moscow Housing and Public Utilities Department has its own hotline, which residents of the capital can use to resolve any issues that may arise.

Moscow City Hall hotline 24/7: 8.

Dispatch room of the Housing and Communal Services Department of Moscow (on issues of emergencies on intra-house hot water supply (hot water supply), cold water supply (cold water supply), heating, sewerage and power supply systems):

• 8
• 8

Unified control room

Division of the Moscow Housing and Communal Services Department for emergency repairs and cleaning of city roads: +7 (495) 620-27-60

State Budgetary Institution "MATS" (multi-channel)

JSC "Mosvodokanal" (unified reception telephone): +7 (499) 763 34 34 (24 hours a day)

JSC "MOSLIFT"

OJSC "MOS OTIS"

• Housing and communal services hotline in Moscow

State Budgetary Institution "City Vehicle Movement Service":

• For questions about the location of your car: +7 (495) 531-25-55
• For questions regarding any claims: +7 (495) 518-33-83

State Budgetary Institution "Gormost" - Dispatch center for issues of disorder in underground passages, bridge structures, transport tunnels-interchanges, fountains, piers and embankment walls: +7, fax +7 (495) 632-58-46

State Unitary Enterprise "Mosvodostok" - Central dispatch: +7 (495) 657-87-03

PJSC "MOEK" - hotline phone: +7 (495) 539-59-59

PJSC "MOESK"

JSC "UEC"

State Unitary Enterprise "Mossvet"

JSC Mosgaz:

• 04
• hotline

KP "MED"

• FSS in the Moscow region: addresses, information phone number and work schedule

State Budgetary Institution "EIRTs" - hotline

State Unitary Enterprise "Moskollektor" - single phone number: +7 (499)222-22-01

PJSC "MOESK": 8-800-700-40-70

Other telephone numbers of the Moscow City Hall

Citizens' calls to the Moscow housing and communal services hotline help resolve many pressing issues related to the inadequate quality of services provided. In Moscow and the Moscow region, telephones operate around the clock, and the administration of settlements accepts claims from citizens during working hours.

The Moscow City Hall pays great attention to requests from the population. A whole network of hotlines has been launched for various issues. Residents of Moscow can receive prompt assistance, make an appointment, receive a certificate, and contact social services.

Calling the hotline should be concise and thoughtful. It is advisable to prepare documents or reasoned facts confirming the grounds for your appeal.

When it comes to direct violations of the Criminal Code, it is worth writing a statement to the prosecutor’s office, and to resolve the conflict with contractors, it is better to file a lawsuit. Are you sure that no one except the mayor will help?

All residents of apartment buildings should know the telephone number of the housing and communal services department assigned to their address, as well as in what situations to contact them. To do this, you need to go to the Moscow House website and find the Housing and Communal Services Dispatch Office at the address of the house in Moscow. The single hotline created for Muscovites has also proven itself quite successfully.

• PFR hotline in Moscow

How to call the dispatch center at a house address in Moscow?

Expert opinionAliceLawyer, MoscowThere is also a unified dispatch center (UDC) in the city of Moscow - telephone number:

By calling there, a citizen can explain the problem (lack of water or heat in the apartment), then he will be referred to specialists of the required profile.

However, if you need to find out the contacts of the dispatch service at the address of the house, then you need to use the service https://dom.mos.ru.

Having visited the “Moscow House” website, you need to enter your address into the search bar, selecting the “learn about the house” tab.

Next, the monitor will display information about the building, including the management organization (its name is highlighted in blue in the line).

By clicking on it, the user is shown additional information about housing and communal services, including address, reception hours and telephone number.

What can residents complain about?

People's requests for consideration of problems by the mayor can be of a different nature. For example, about a malfunctioning elevator or an uncleaned entrance. “For a long time (2 months) I have been trying to contact the dispatch service regarding the issue of lifting the buttons on the 6th, 7th, 8th and 9th floors. Numbers of filed complaints are 76, 106, 144. There are zero solutions to the problem. The buttons are still not fixed. We have to drag the stroller with the baby to the 7th floor.

I ask you to help resolve this issue, since automatic malfunctions of the elevator are fraught with tragic consequences.”

“After the cosmetic repairs are completed, wet cleaning of the upper floors of the entrance is not carried out. It's summer outside, I don't want to breathe dust at all. Please help me resolve the issue.

Hotline numbers

Expert opinionAliceLawyer, Moscow Important! If you can’t get through or the workers are not on time or do their work poorly, we recommend writing a comment about the work of the services. You need to make them work, since you are paying your money for it!

When should you contact the dispatch center?

Housing and communal services dispatch services should be contacted if:

• the heating in the house was lost during the heating season;
• water and vapors are found in the basement;
• there is a specific smell of unexplained origin in the apartment or on the staircase;
• Rodents (rats, mice), cockroaches were found.
• the door to the attic is faulty or broken;
• no cold or hot water;
• neighbors “drown” the apartment;
• The plumbing is faulty.

If you notice smoke in the stairwell, the first thing you need to do is call the fire department (if you smell gas, call the gas service), and then call the housing and communal services service. Delay can cost your life.

What to do if the apartment becomes cold or there is no hot water?

The Moscow Housing and Public Utilities Unified Dispatch Center will also help in situations where the apartment gets cold during the heating season or there is no hot water, but contacting the Management Organization has not yielded results. Specialists will help you call the emergency service assigned to your house address in Moscow.

According to sanitary and hygienic standards adopted in Russia, the temperature in the living room should be above 18 degrees, and hot water - not lower than 60.

Accordingly, if during the cold season the temperature in the room is below normal, residents have the right to complain to the housing and communal services and even sue (if there is no result).

How to write a complaint against a management company

Sometimes residents remain dissatisfied with the activities of the management company. Let's figure out where you can complain about the management company in order to force utility companies to provide services properly.

First of all, the claim can be sent to the management company. This option will be effective if the complaint relates to the work of specific employees of the management company.

If the proposed option is not suitable, you can write an appeal to the prosecutor’s office, local authorities, police, court, housing inspection or the Ministry of Construction of the Russian Federation. Please ensure that the document is drawn up correctly. You can download a current sample complaint against the management company

.

What to do if there is no way to call the dispatch center?

If there is no way to call, or the single telephone number of the housing and communal services control room in Moscow does not answer, there are three options for further action:

1. Enter the elevator at the entrance and press the button to call the dispatcher.
2. Appear in person at the office of the management organization.
3. As a rule, near the entrance to the entrance there is an announcement stand - additional contacts and a “hotline” for calling specialists may be indicated on it.

Telephone number of the citywide 24-hour dispatch service serving the areas of the South-Eastern Administrative District, the Northern Administrative District, the North-Eastern Administrative District, Veshnyaki, the South-Western Administrative District, the Southern Administrative District, the Eastern Administrative District, the North-Western Administrative District, the Central Administrative District, the South-Eastern Administrative District and the Western Administrative District:

8.

After contacting the housing and communal services dispatch service in Moscow, a resident of an apartment building can leave his review on the official website of the city.

Consequently, a citizen who has questions about the service of his residential building and surrounding area can contact the department that provides services to the relevant area. If you do not have the required phone number, you should call the Central Dispatch Service of Housing and Communal Services.

For residents of the capital, the Department of Housing, Communal Services and Improvement has organized a Moscow Housing and Communal Services hotline. Russian citizens can express their opinions or ask questions.

Hotline telephone number of the Moscow Housing and Communal Services Department:

+7

Calls are accepted around the clock and are paid according to the tariffs of your operator.

Information service specialists will advise you on any issues you are interested in related to the housing stock, improvement of the city territory and other services provided within the competence of the department.

Moscow housing and communal services dispatch service:

+7

You can call the operator regarding emergencies involving in-house hot and cold water supply, heating, sewerage and electrical supply systems. Calls to the specified number are charged according to the established tariffs of your telecom operator.

• Official website: https://dgkh.mos.ru
• Email
• Write through the electronic reception: https://dgkh.mos.ru/contacts/reception/

Noticed a mistake? Is your phone number not current? Let us know and we will fix everything as soon as possible.

Housing and communal services is a rather complex and controversial topic. Managing a home territory and providing the population with services of the required quality is not an easy task. Housing cooperatives and homeowners associations do not always cope fully. Therefore, the population has to actively participate in the process of housing and communal services management. They have to write letters to different authorities, via the Internet, contact higher authorities and call.

In Moscow, as in other cities, there are a number of numbers by calling which you can solve certain problems related to public utilities.

Transfer of readings

The easiest way to submit readings for water supply, electricity or gas is via the Internet. To do this, you need a personal account on the payment service. A few instructions for entering meter data for individuals:

1. We visit the website mos.ru and click on the menu item called “:
2. Then select the menu item “Housing, housing and communal services, yard” and click on the desired service:
3. After this, you just need to fill out information about your apartment, enter the payer code and submit the current readings. On the same website you can view your utility bill online

You can also use other methods: transferring personal account readings to the settlement center, via SMS or by calling the contact center. Residents can find out about this opportunity indirectly from their management company.

Moscow housing and communal services hotline

• (495)238-3741 for major repairs;
• (495) 629-1582 for elevator repairs and roof damage;
• (495)681-0549; 7367 regarding street cleaning repairs;
• (495) 681-2054 Moscow Housing Inspectorate (for heating issues);
• (495)662-5050 24-hour number for questions regarding accidents on heating networks;
• (495)613-3308 Moslift;
• (495) 613-3308 cleaning of local areas;
• (495)699-4147 for questions about construction near houses and noise at night;
• (495) 650-5055 Department of Urban Construction of Moscow;
• 8(499)788-1646 Foundation “Communal Culture of Life” (wishes and comments on the topic of housing and communal services);
• (495) 620-27-60 for cleaning city roads;
• 8(499) 763 34 34 Mosvodokanal (operates 24 hours a day)

Operator competence and response time

Most hotline numbers are open on weekdays from 09:00 to 17:00.

It won't be difficult to call. You can reach the numbers provided in less than 10 minutes. The operators are quite competent; they will tell you what to do in this or that case.

• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

The work of public utilities often causes complaints from citizens. Some choose active actions and begin to write complaints to the appropriate authorities. And others, for one reason or another, continue to remain inactive. This is due to the lack of free time to visit government institutions. But not everyone knows that contacting the housing and communal services hotline in Moscow is no less effective than a complaint to the head of a certain department of housing and communal services, transmitted to his reception.

For your information

Complaints can be either individual or collective. At the same time, collective appeals have more weight for employees of government agencies and decisions on these claims are carried out much faster.

How to write an application correctly

Such a document is drawn up in a general form and includes several important parts. It is important to write a claim in business language, clearly and accurately state the facts relating to this particular problem:

1. First, information about the organization to which this letter is sent is indicated. There must be an address and the full name of the authority.
2. Then information is given about the person making the complaint. Contact information is also required.
3. After the specified information, the word “Complaint” or “Claim” is written in the center of the sheet.
4. Under it you need to clearly state the essence of the problem and appeal. It is important to indicate the period during which the Management Company did not fulfill its duties, and what exactly it did not do.
5. Next comes a request and demand to eliminate shortcomings and improve the quality of public services.
6. The claim is signed and the date of its preparation is set.

The complaint is written in two copies (at least). One remains with the applicant, the second is sent to the management of the company or regulatory organization, to the mayor's reception, to the prosecutor's office. Each body receiving a complaint has its own deadline for its consideration.

When can I call the housing and communal services hotline number in Moscow?

The housing and communal services hotline for receiving claims from property owners in Moscow is open 24 hours a day. Owners can convey their wishes at any time convenient for them, regardless of weekends or holidays. The operator will record the request and redirect the solution to the problem to the employee who is responsible for a particular area of ​​housing and communal services in Moscow.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Housing company reviews

On this page you can leave your opinion about any organization without registration. You can add a photo to the text. Your comment must be moderated.

When studying already posted reviews, it is important to understand: bad comments can be written by competitors, while enthusiastic ones can be written by housing and communal services employees. Our portal is always progressing, and we are making every effort to identify fake ratings.

See also:

• "ODS No. 1079" Moscow: opening hours and address of the organization
• “VK Comfort, Electrolitny pr., 16, bldg. 2, Moscow" Moscow

What questions can you ask?

When contacting the housing and communal services hotline in Moscow, owners can receive answers to questions such as:

• heat payment systems with a common house meter installed and in its absence;
• whether the loggia and balcony are included in the heated area of ​​the apartment;
• who and at whose expense should maintain the satisfactory condition of the road surface in the local area;
• how often solid waste is removed and who is responsible for the cleanliness of the site with garbage containers;
• is it legal to increase tariffs for certain services;
• is it legal for utility services or management companies to refuse to provide certain services to homeowners;
• is it legal to terminate the provision of certain services by employees of the management company;
• Etc.

Attention
The housing and communal services hotline in Moscow helps citizens solve both global problems and minor difficulties that arise from the dishonest work of utility workers.

Call to Rospotrebnadzor

Quite often, Muscovites use such an effective method of influencing an inactive Management Company as calling Rospotrebnadzor, which protects consumer rights.

During the call, you need to give accurate information on the essence of the issue, provide all the data about the management company. An employee of Rospotrebnadzor can provide useful information and tell you how to proceed.

But a call to this institution will be simply a consultation; it is not enough to file a complaint. You will need to visit the branch and make a written claim. Filing a claim with the Housing Inspectorate also gives a good result. This authority has the right to conduct various inspections of institutions, so the management of the Criminal Code is wary of the attention of the Inspectorate.

If irregularities in work or poor quality of services are detected, the Housing Inspectorate may impose a fine on the Company’s management in the amount of up to 100,000 rubles.

IMPORTANT! Since 2012, the legislation of the Russian Federation has significantly tightened penalties for poor performance of Management Companies.

Housing and communal services hotline numbers in Moscow

A single telephone number has been created for Moscow residents, by calling which you can receive complete information on an issue of interest or voice complaints about utility services. For maximum convenience of citizens, there is a single telephone number for the Moscow Mayor's Office. The operator will give answers to questions about the functioning of state public utilities, and will also tell you the telephone number of the official responsible for a particular area of ​​public utilities.

8 is available for citizens . But there are also housing and communal services hotlines in Moscow designed to solve problems with hot or cold water supply, electricity, heating or sewerage. It is enough to call one of the following phone numbers 8 or 8 (495) 681-05-49 and tell the dispatcher the problem that has arisen, so that utility workers will immediately begin working to eliminate it.

There are also special housing and communal services hotline numbers in Moscow:

• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8 unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

Contacting the housing and communal services help desk in Moscow online

You can express your complaints about the work of public utilities on specially created portals.
Some of the most famous were RosZhKKH, Uprava, and Our City. The user needs to select the most convenient one, register and provide the necessary information. To make your appeal as effective as possible, lawyers recommend carefully filling out the form posted on the website. A clear formulation of the problem allows the complaint to be redirected as quickly as possible to the specialist responsible for the given area of ​​the public utility service. Please note: Most portals provide the ability to attach photographs of the problem area to give the most complete picture of the existing problem. After posting a complaint, officials are required to give a written response to citizens’ complaints no later than 30 days.

Online housing and communal services help allows you to:

• Get complete information on the existing debt of residents of Moscow and the region.
• File a complaint about the condition of the road surface, untimely removal of solid waste, improper operation of the management company or homeowners association.
• Citizens can also voice their complaints about the technical condition of elevators, low temperatures in apartments during the heating season, lack of hot or cold water, power outages, etc.

Contacting the housing and communal services help desk in Moscow online gives citizens the opportunity to receive professional assistance in explaining the legal aspects of a particular situation. For example, in the absence of communal heat meters, owners are required to pay the full cost of the first and last month of the heating period. And it doesn’t matter how many days the heat was supplied to the apartments.

Regional housing and communal services hotline

For residents of settlements in the Moscow region, there are uniform housing and communal services hotline numbers. But often the problem can be solved at the local level by contacting the administration or directly to the head of the city. Below are telephone numbers of housing and communal services hotlines that will allow you to quickly transmit information. Experts recommend contacting them during business hours so that employees can deal with citizens’ claims as quickly as possible. If there is a need to submit a complaint after the end of the working day, then you should contact the hotline of Moscow and the region, which accepts complaints from citizens around the clock.

Sources used:

• https://svyazin.ru/zhkh-moskvy
• https://portalmos.ru/portal-mos-ru/zhku/dispetcherskaya-zhkh-moskva.html
• https://freehotline.ru/zhkh/zhkh-moskvy/
• https://www.sravni.ru/enciklopediya/info/gorjachaja-linija-zhkkh-moskvy/
• https://uslugi-gkh.ru/telefon-goryachej-linii-zhkh/v-moskve/