What is a unified settlement center for utility payments?

Current legislation obliges citizens to pay for consumed utility services in a timely manner and in full. This requirement is contained in Article 153 of the Housing Code of the Russian Federation.

Utilities include the provision of energy, water, gas, and so on. In addition, owners and tenants of residential premises pay for maintenance, cleaning and improvement of the local area, and also make contributions for major repairs if they live in an apartment building.

At the same time, for more efficient collection of funds and convenience for citizens when making payments, special settlement centers were created in various regions, whose task is to accumulate rent received from residents and redirect it to direct utility service providers.

Normative base

All issues related to living on the territory of private or state real estate are fully spelled out in the current Housing Code. Article 153 of this collection of regulations indicates that all owners or tenants of residential real estate must necessarily pay for consumed utilities.

Article 153. Obligation to pay for residential premises and utilities

The list of utilities typically includes the following consumer expenses:

gas;
water;
electricity;
drainage;
arrangement of the local area;
household waste collection;
maintenance of the installed elevator;
provision of entrances with lighting;
maintaining common property in proper condition;
carrying out major or current repairs of the building.

In addition, during a meeting of property owners in an apartment building, a decision may be made to add to the rent receipt all kinds of expenses necessary to pay for cable television, Internet, intercom, and security services.

Sample of a single receipt for payment of housing and communal services

What applies to utilities?

According to Art. 153 of the Housing Code, all residents of residential premises are required to contribute money to pay for utilities

. These include:

gas supply;
water supply and its disposal;
electrification;
household waste collection;
arrangement of the local area;
provision of lighting in entrances and on the street;
if there is an elevator, its maintenance;
maintaining property in proper condition;
carrying out capital or routine repair work.

For major repairs, the receipt comes separately, i.e. is not included in the rent, since this issue is not dealt with by the management company, but by the capital construction fund.

Debt collection rules

One of the main directions of modern settlement centers is accepting payments from the population and filing claims against persons who do not pay for utilities. The powers of such centers extend over a wide range of actions up to court proceedings.

Before applying any harsh measures, the specialists of the settlement center try to convey to defaulters information on the resulting debt. When such requests are made, owners are presented with a list of debt repayment options.

If there is no reaction from the debtor, he will receive an official claim, which will indicate the obligation to pay the debt for the coming month. If there is no response, the defaulter’s apartment can be legally disconnected from those utilities for which the debt has arisen. Further, all issues will be considered through the court.

A lawsuit is filed if the defaulter refuses to meet the center's employees halfway when they try to resolve the problem out of court.

How to contact?

Each region has its own branches (very often several in each city) of the ERCC. In order to resolve all your questions, you just need to find out the address and come during your visit. Next, the specialist will help you solve problems.

If the issue is not urgent or easily resolved, you can call the hotline at the regional office. During the conversation, you need to say your place of residence and describe the essence of the problem. If it appears serious enough, you will be asked to come to the office for further discussion.

Where is the EIRC located?

Since 2021, settlement centers have been open and actively operating in all municipalities of the country, with offices located in easily accessible areas of the city. You can find out where your EIRC is located in the following ways:

in your management company or HOA;
at the local MFC;
through the websites of resource supplying organizations;
through an Internet search engine.

Also, data on the location of settlement centers is indicated among the information located on the reverse side of the uniform receipts generated by it.

Contents of receipts

A typical payment receipt assigned for utilities reflects the following information:

A list of services provided that are provided to the payer during the billing month.
The rate of resource consumption established in the territory of a certain region.
The amount of payment for each service.
The amount of payment required from the owner for resources consumed in a certain period.

The document must contain information that concerns the payer, the total area of the property, as well as the possibility of receiving specialized benefits.

Additional information regarding payment for utility services is also included in the bills. This applies to individual voluntary insurance or a temporary break in payment for utilities. Quite often information is provided regarding the recipient of payments for resources. As a rule, this is a bank or other authorized company. You can receive a receipt in hand via standard mail, in person or via the Internet.

How receipts are generated and delivered to payers

Receipts are generated monthly. They are unified documents containing the following information :

payment receiver;
information about the payer;
information about the residential premises, including square footage and number of residents;
name of utilities;
volume of consumption;
established tariff for one unit of consumed utility resource;
accrued amount for each resource consumed;
the total amount payable for the current period.

Payment amounts for housing and communal services are calculated on the basis of established tariffs (they are set at the regional level), as well as meter readings that owners submit to the EIRC. If a particular consumer does not have meters or the resource is provided at a fixed rate, then consumption standards are taken into account, which are again established at the local level.

Reference! Payment receipts are delivered to citizens at their place of residence. In addition, electronic documents are becoming increasingly common, which can be obtained by e-mail or in your personal account on the EIRC website.

What is a unified settlement center for utility payments?

The unified settlement center was created in order to ensure the fullest possible compliance with current legislation concerning all kinds of settlements between management companies, service providers, as well as owners of residential real estate for utilities or any other services, as well as ensuring high quality of service to citizens with a regularly expanding a list of services based on various information technologies.

The key areas pursued by the employees of the unified settlement center are as follows:

organizing the correct calculation of payments for utility services by individuals;
ensuring the delivery of specialized payment documentation, on the basis of which payment for consumed utilities should be made;
processing data on all incoming payments from citizens for utilities or any other services, on the basis of which the distribution and execution of reporting forms sent to providers of these services should be carried out in the future;
splitting of provided funds on the basis of registers provided by banking organizations with further sending of relevant information to management companies;
transfer of the required amount of funds to companies involved in the supply of energy resources and various housing services;
preparation of documentation necessary for maintaining registration records of individuals;
providing citizens with advice in territorial offices.

In order to provide maximum convenience for ordinary citizens, today there are a fairly large number of territorial branches of unified settlement centers, which are equipped with all the necessary technologies.

Functional responsibilities

The activities of settlement centers are quite multifaceted and include several key areas of activity, such as:

accrual of payments to citizens;
monthly distribution of payment documentation;
carrying out settlements with management companies;
receiving citizens on any issues related to the calculation and payment of consumed utilities;
carrying out information and preventive work related to providing motivation for payment of debt on the part of persistent defaulters;
informing individuals about the procedure for calculating the cost of consumed utilities;
filing claims in court in order to forcibly collect debts from citizens for utility services;
inspection by authorized employees of residents who have any debts for unpaid utility services.

The key advantage of such organizations for ordinary citizens is that payment for utilities with their help is carried out without any commission, and in addition, they can be used to make payments online.

How is rent calculated in 2021?

The procedure according to which payments for utility services will be calculated directly depends on the tariffs established in the region, as well as the availability of individual metering devices on the payer’s premises.

If such devices are installed, then the amount of payment for utilities will be set in accordance with the tariffs established for each unit of resources consumed. Separate collection of payment for repairs of the building and common property is carried out.

In apartment buildings, meters can also be installed to record energy consumption for elevators, lighting and other systems. Such services are paid for separately.

Contents of the receipt

Typically, a payment receipt for utilities includes the following information:

a list of services that are provided to the payer during the billing month;
consumption standards for these services established in a certain region;
the amount of monthly payment for each individual service;
the total amount of payment required from the payer for the utility services provided to him.

This document must necessarily contain basic information about the payer, data on the total area of residential real estate, as well as the possibility of receiving specialized benefits.

As additional information, a receipt for payment of utilities may include information about registration of individual voluntary insurance or a break in payment for utilities. It must also indicate all the necessary information about the recipient of payments for utility services, which may be a bank or some other authorized organization.

The document can be issued at a settlement center in person or after registration by post. In addition, you can request an electronic receipt via the Internet.

Actions of the center when collecting debt

One of the key areas of settlement centers is accepting payments from the population, as well as filing claims against those individuals who do not pay for utilities, up to the resolution of the conflict issue in the process of legal proceedings.

In the vast majority of cases, in practice, before starting to apply any harsh measures, the employees of the settlement center try in every possible way to convey to unscrupulous owners or tenants of housing information about the information they have.

debt

, and also list possible options for repaying the debt.

If there is no reaction from the debtor after sending the notice, a claim will already be sent to him, which will indicate the obligation to pay the debt over the next month. If he does not respond to this document, then in this case he may be disconnected from certain public services, and in the future the issue will be considered in court.

A statement of claim is filed in court only if the debtor in no way cooperates with the employees of this body when trying to resolve the issue pre-trial.

statement of claim for collection of debt for utilities

List of center services

The unified settlement center provides the following services:

Payment for utilities by individuals. Accrual is made in accordance with the tariffs of a particular region, management organization and the legislation of the Russian Federation.
Arranging the delivery of payment documents, according to which payments are subsequently made. Typically, receipts are delivered by Russian Post, couriers or employees of the management company.
Processing information on received payments and transferring information to the supplier. Once the funds have been transferred by an individual, the center provides the management company with information that the payer (full name and address) has paid the receipts.
Funds are distributed to management companies. There are a great many suppliers, for example, gas is paid for on a separate receipt and water too, because the services are provided by different organizations.
Payment of money to housing service providers. The ERC transfers funds to the organization that supplies any resources.
Preparation of documentation for the register of registration of individuals.
Consultation service (reception) for citizens.

He also deals with issues such as:

motivational activities regarding debts specifically for defaulters;
information service for individuals on accrual;
drawing up statements of claim to the court for compulsory payment of utilities;
visiting the houses of defaulters by authorized employees.

In practice, before filing a claim, ERC employees try to convey to the payer by any other means that the bills need to be paid. If no method of influence helps, then they already act in a harsh way, i.e.
. file a claim.

The debtor notification scheme is as follows:

First, a notice of late payment is sent.
If there is no answer, then they send a claim.
If this time there is no response, then they are disconnected from unpaid resources.
And after the above activities, EIRC employees go to court.

Video about the work of the settlement center

In order to simplify the procedure for paying utility bills for ordinary citizens, they are provided with a fairly large number of accessible ways to carry out this operation.

One of these methods is to deposit the required amount using a single settlement center for utility payments, which today operate in almost every major city in Russia.

At the same time, many citizens do not know what a unified settlement center for utility payments is and how transactions are carried out through this service.

ERCC

For those who doubt our arguments, let’s consider the ERCC - Unified Cash Settlement Center in more detail, so to speak, we will dissect it in a more thorough manner.

Assuming that the reader is inexperienced in tax subtleties, the organizers of the Unified Cash Settlement Center did not bother with the discrepancy between the declared refund and the norms of the Tax Code. In anticipation of easy money, scammers made a lot of obvious mistakes:

publish the refund amount on the main page;
the notifications indicate the recipient's details are the same for everyone;
duplicate the ERCC website, placing a copy of it at another email address, in case the first website is blocked if fraud is detected;
In the system of state financial bodies of the Russian Federation, such an institution as the ERCC - the Unified Cash Settlement Center does not exist at all. This is quick and easy to check;
Contact details are indicated on the official website of any government agency. You will not find any contacts on the website of the scam ERCC - Unified Cash Settlement Center.

Information
Be careful, the author should not try to hide anything from us, he must provide his real, real data, current methods of communication, and also answer all questions of interest

How does EIRC stand for?

The Unified Information and Settlement Center, abbreviated EIRC (in some regions the abbreviation URC is used), is an institution created to ensure the coordination and centralization of settlements for utility bills. This organization accumulates information from utility service provider organizations and engineering services and, on its basis, calculates the total amount of payments for utility services.

There are no direct agreements between the EIRC and consumers. The formation of charges is carried out by the institution on the basis of agreements concluded with utility service providers and management organizations.

It is important to know! “EIRC does not have the right to write off debts for utility bills, since it is not a party to the agreement with the consumer. However, the utility service provider may instruct the EIRC to send notifications to citizens about the existence of such debt.”

This scheme of work should contribute to building a clear system of mutual settlements between consumers and service providers, as a result of which the status of housing and communal services, management companies and homeowners associations as suppliers and not debtors is clearly recorded. However, this does not mean that the single settlement center acts exclusively as a payment agent; the scope of its responsibilities is much broader.

What kind of organization is this called MosObleIRC?

The MosObleIRTs company is an information and settlement center that collects money from the population for housing and communal services. His area of responsibility includes cities of the Moscow region

. The company is gradually expanding and developing activity in new territories.

The powers and responsibilities of the center are determined by agreements concluded with management companies. Part of the money received from residents is sent by the management company to the MosOblEIRTS to pay for the services provided by this organization.

Common website of MosEnergo and MosObleIRTs company

MosObleIRTs LLC was founded in 2022 as a subsidiary of Mosenergosbyt JSC. This joint stock company owns a controlling stake in the Information and Settlement Center - 50.1%
. This company also has 2 other founders who own the remaining shares of the organization. These are the State Unitary Enterprise Communal Systems of the Moscow Region and the Regional Information and Settlement Center JSC.

This may be useful: Internod LLC, what kind of company is it and what does it do.

Activities of the EIRC

Unified information settlement centers are business entities

As you know, utility services are provided by various enterprises, and they issue payment documents with details for which citizens must make payments. In order to improve payment services, as well as the ability for citizens to make payments to one account, UIRC (unified information settlement centers) were created.

According to this program, unified information settlement centers are business entities that do not provide any public services. They simply accept payments from the public, and the funds received are transferred to the accounts of utility companies, leaving a certain percentage (fee) for themselves.

To carry out such activities, managers of the EIRC are required to enter into agreements to accept payments with all enterprises providing utility services. Since the beginning of the activities of the first EIRCs, a lot of controversy has arisen about their functionality and productivity. Some experts believe that these institutions do not bring efficiency, but rather increase the financial burden on the wallets of utility consumers.

This is due to the fact that the cost for some services is fixed (for example, electricity, gas). Therefore, those who provide them cannot work at a loss, and taking into account the fact that the EIRC takes from 2 to 5% of the payment amount, enterprises must increase the cost of utilities. Other experts (developers of the EIRC concept), on the contrary, say that it is more profitable for citizens to pay this way.

Features of the company's activities

According to data for 2022, the staff of the open society MosObleIRC includes more than 2,000 employees.

What are the responsibilities of employees of this company:

organization, control and improvement of the payment system;
working with clients;
collection and accounting of money collected from housing and communal services consumers.

Instructions for paying utility bills online

A complete list of services and their costs are indicated in the document, which can be found on the website consultant.ru. The work of the center is paid from a percentage of the amount billed by this enterprise to recipients of housing and communal services.

Pros and cons of using the system

The key advantage of using the services of settlement centers is that all necessary operations are carried out in an extremely short time, and payers do not have to wait long for the funds to be accepted and sent to the management company. In addition, no commissions are charged from citizens, and therefore using this method is also profitable compared to most others.

In order to simplify as much as possible the operations associated with paying for utility services by ordinary citizens, they are given the opportunity to use many different accessible and very convenient payment options. One such method is to use such an optimal function as a single settlement center for utility payments

. At the moment, it is one of the most convenient and operates in almost all major cities of the Russian Federation.

In this article you can find answers to questions about what such a current account is and how payments are made through such a service.

What is a single clearing center?

This single settlement center was specially created to ensure the fullest possible compliance with modern legislation, which concerns the conduct of numerous settlements between such entities as management companies, suppliers and homeowners. This form of modern service is carried out using all possible modern information technologies.

Among the main key areas that are carried out by the center’s employees, the following types and categories of activities can be noted:

Correct calculation of payments for the provision of utility services by individuals.
Organization of delivery of specialized payment documentation, on the basis of which payment for consumed services is made.
Careful processing of information regarding all transferred payments for utility and other services provided. Based on these transactions, the necessary reporting form is generated.
Distribution of monetary assets based on registers provided by banks with subsequent sending of the necessary information to management companies.
Transfer of funds to those organizations engaged in the supply of energy resources and various utility services.
Preparation of documents necessary for accounting and registration of individuals.
Citizens have the opportunity to receive consulting assistance at any of the territorial offices.

To ensure maximum convenience, ordinary citizens are currently provided with a large number of special territorial branches. Numerous unified settlement centers are equipped with the most modern technologies.

Unified Cash Settlement Center - Our reviews about the ERCC

Reviews from our editorial staff about the ERCC - Unified Cash Settlement Center are negative. Now you know for sure that the state duty is always paid only according to the invoice .

It is also worth noting that there is more than one payment of 500 rubles for the state fee. Under false pretexts, scammers from the ERCC will require the user to make several more transfers. Below is the list:

Registration of insurance - 1090 rubles;
Connecting a secure channel - 875 rubles;
SSL connection - 1147 rubles;
Renting a transit account - 2411 rubles;
Entering the transfer into the cadastre - 1980 rubles;
Digital signature generation - 1110 rubles;
Personal manager services - 2500 rubles;
Instant transfer service - 2999 rubles.

When paying all the above payment requirements, the user will pay more than 13 thousand rubles! Without receiving anything in return!

Don't let yourself be deceived! Do not become an object of deception by scammers, read and take note of our findings. And for those who do not want to be deceived, choose Proven courses that already help users earn money safely on the Internet.

Also, we previously reported about the Social Services

, where it turned out that no regional department of social benefits exists.

Operating principle of the EIRC

EIRC, whose work satisfies the population, has created personal electronic accounts for payers

Now let's move on to consider the principle of operation of the EIRC. It can be described in the following stages:

After creation (registration), this entity must make its own software, obtain a license to work with cash payments, and enter into agreements with enterprises and institutions that provide public services.
After concluding contracts and issuing all permitting documents, entities providing utility services must transfer to the EIRC all electronic databases for which charges are made (personal accounts, other data that helps identify the payer, as well as determine how much he must pay for the current month).
Next, EIRC employees, having all the databases, begin to generate a single payment document (receipt) which contains a list of all utilities, the amount of their consumption (meter readings), as well as a fixed monthly or subscription fee (for example, services of management companies).
The generated receipts are sent to citizens and payers.
Citizens, having received them, come to the EIRC and make payments at their cash desks.
Having received the funds, the EIRC accounting department accumulates them in its accounts, and then, taking its commission, transfers them to the accounts of utility service providers.

How to find out the subscriber number St. Petersburg sales company - subscriber number

How can I find out the subscriber number of the St. Petersburg sales company if it is on the receipt as a supplier? For example, there are payment recipients PSK and State Unitary Enterprise Fuel and Energy Complex of St. Petersburg. And when adding meter data, in the field where the electricity supplier is PSK, how can I find out the subscriber number? If it says that the subscriber number was not found?

The thing is that the St. Petersburg sales company has canceled the subscriber number. Or rather, a new universal identifier has appeared, which can be used to enter data for various services.

Obligation to pay for housing and communal services

Article 153 of the Housing Code of the Russian Federation indicates that owners of residential premises, citizens - tenants and tenants and other consumers of housing and communal services are required to pay for utilities.

The contents of the expense item are specified in Article 154 of the RF Housing Code.

The list of utility payments includes monthly deductions for major repairs of an apartment building and the cost of consumed utilities:

electricity;
heating;
cold, hot water;
drainage, etc.

The responsibility for timely payment of utilities is assigned to all citizens permanently residing in the apartment.

The division of the payer's personal account can be carried out by special agreement or through the court.

There are no grounds for complete exemption from payment for housing and communal services.

Personal Area

In the vast majority of regions, citizens can register a personal account on the EIRC website. Let's look at its features using the example of the personal account of the EIRC in the Moscow region.

Thus, the website of the settlement center of the Moscow region is located at the web address www.my.mosenergosbyt.ru. On the main page you need to find the “Personal Account” tab.

In the menu that appears, click the “Registration” button. Here the user will see a special form in which they indicate :

User's full name;
e-mail;
Mobile phone number;
password (the user comes up with it himself);
user's date of birth;
floor.

In addition, information related to the address of the residential premises and the payer’s personal account number is additionally entered.

After registration is completed, you can access your personal account by entering your password and login in the appropriate section.

A personal account allows residents of the Moscow region to submit meter readings, receive information about accrued utility bills, pay for housing and communal services online, and be aware of the timing of verification of metering devices.

What is an invoice from the EIRC?

After the single center receives information from all utility providers, the amount that will be indicated in the single payment is calculated. Thus, there is no need for a separate payment document for each type of utility service and utility services can be paid for at a time.

A single receipt is generated monthly for each apartment (private house) and delivered to consumers. The calculation of the amounts in receipts is carried out by the settlement center, taking into account the benefits assigned to citizens. The institution must be notified of this in advance by providing the relevant document.

Payment of a single receipt is possible in the following ways:

at the bank's cash desk;
at Russian Post offices;
through ATMs;
via mobile banking;
at cash points of service providers.

It is important to know! “In cases where citizens have direct contracts with resource supply organizations (gas, electricity), these services must continue to be paid for under such contracts and using separate receipts.”

Subsequently, the funds are transferred to the settlement account of the EIRC, from where they are distributed to resource-supplying organizations.

Payment

In cities where utility payments are accepted through the EIRC, a network of settlement center offices is being organized where citizens can pay for consumed housing and communal services through the cash desk in cash.

However, this is not convenient in all cases.

Thus, receipts usually indicate account details to which citizens can transfer funds. Accordingly, using them, consumers can pay for housing and communal services through a bank. In some cases, a fee may apply for making a payment through a bank branch.

In addition, in many regions, payment for housing and communal services is available through a personal account, which can be accessed through the website or even through a mobile application.

Features of rent calculation in 2021

The procedure for calculating rent and payments for utilities directly depends on the tariffs established in a particular area. The presence of individually installed metering devices in the payer’s housing is also important.

If such meters are installed, the amount of payments will be set strictly in accordance with the tariffs that are established for each unit of consumed assets.

Payment for building repairs and the use of common property is carried out separately.

This applies to and applies to most modern apartment buildings. Separate payments are made for lighting of public buildings, elevators and other systems.

What information should be on the receipt?

In the payment document, the RCC for payment processing enters the following data:

Information about the supplier is usually the management company.
Information about the payer, his full name.
Information about the area of the residential property.
List of resources provided for a month or billing period.
Tariff for the service provided.
The consumption rate established for each region individually.
Amount to be paid for each resource separately.
The full cost of services provided for the period.

Also, when providing benefits for the utility list, a line about specialized benefits, insurance, or a break in bill payments may appear in a separate field.

Tariffing is set for each region individually. Meters are often installed to calculate the consumption of electricity, water and gas. If such metering devices exist, then payment is made per unit of resources consumed

. It happens that for general house needs you have to pay according to the installed meter, for example, for electricity consumption for an elevator.

Main functional responsibilities

The main activities of settlement centers are multifaceted and involve several types and categories of activities simultaneously. Among the most advantageous of them are:

Accrual of payments to the population;
Distribution of payment receipts;
Conducting settlement transactions with numerous management companies;
Reception of the population on a variety of issues directly related to calculations and payment for consumed services;
Carrying out preventive and informational work related to ensuring a high level of motivation to pay the debt on the part of those who refuse to pay;
Informing owners regarding the procedure for calculating costs for services provided;
Filing official applications to the court to collect debts from citizens for certain utility services and strictly in a compulsory manner; Bypassing debtors in order to collect debts.

One of the main advantages of the work of such organizations for ordinary citizens is the ability to pay for services without charging an additional commission. Payment for services can be made online, saving a huge amount of time.

FAQ

Citizens are interested in the structure of utility bills. Dissatisfaction is caused by amounts charged for services not provided.

The procedure for recalculating payments also remains one of the problems whose solution requires qualified knowledge.

Where to complain?

The citizen was absent from the apartment for 30 days and lived in another house with his relatives. He applied to the RC with an application for recalculation of utility bills and presented a certificate of absence issued by the engineering service of the municipal district.

The specialists refused to recalculate, citing the fact that such a certificate is not a document confirming the absence of the payer. Where to go to protect your rights?

It is necessary to go to court.

A document confirming the absence of a citizen at his place of permanent residence may be:

personalized travel ticket;
travel certificate;
a certificate from an educational institution or other organization, invoices for accommodation in a hotel or other place of temporary stay.

The above documents must be properly executed: certified by officials and stamped.

An application for recalculation can be submitted before the start of the period of absence, but no later than 30 days after the citizen returned to the apartment where he permanently resides.

To submit an application for recalculation of rent in a house where there are metering devices, you must provide an inspection report of the property management company, which is drawn up by specialists of the management company.

The procedure for action by the Central Committee for Debt Collection

CRKP tries to resolve all disputes out of court - it sends a claim to the debtor about the need to pay for utilities in full.

The claim contains demands to pay off debts for utilities within months from the date of receipt. The document is sent by registered mail

If such measures are ineffective, disputes are settled through claims or writ proceedings. A court order is issued within 5 days from the date of the applicant’s application and in the event that no objections are received from the debtor, i.e.

. there is no dispute of law between the parties.

A claim for repayment of debt for housing and communal services is filed in accordance with Article 131, Article 132 of the Code of Civil Procedure of the Russian Federation. It is possible to prepare statements of claim for the eviction of the defendant (from municipal housing) for non-payment of debts for housing and communal services.

The plaintiffs in such cases are local authorities. The actual collection of the debt is carried out by bailiffs.

The CRPC bears the main burden of calculating rent. Its activities should be as transparent as possible and comply with the concept of management efficiency in the housing and communal services sector.

The professional qualities of RC specialists are based not only on deep knowledge in the field of housing, civil and other areas of law, but also on exclusively human qualities:

responsibility;
politeness;
the ability to clearly explain important information when receiving citizens in person.

Customer support through the ERCC account

The personal account allows ERCC clients to independently track all those actions that are in any way related to the system of housing and communal services. If you need the help of a specialist, you can always apply for it through your personal account by filling out the appropriate form. To do this, just go to your personal account and leave a message about the question that interests you.

So, let's take a closer look at how exactly you can get support in your personal account. To do this you need to do the following:

We go to the website of the company you are interested in.
We find the “Personal Account” subsection.
Enter your login and password in the section you are interested in and press the “Login” button.
Next we find the “Ask a question” section.
In the appropriate fields, enter the necessary data and ask the question that interests us.
Press the “Submit” button.

After a short period of time, you should check your personal account - most likely, the answer has already been received there!

Operating procedure of the institution

In order to understand how the EIRC works, you need to understand that it is based on the “One Window” principle. The institution is not only in constant interaction with all participants in payments for housing and services, but is also a means of reducing the cost of processing payments by automating processes.

The responsibilities of the EIRC include:

Implementation of centralized calculation of amounts for utility services in accordance with the approved payment scheme.
Acceptance of payments for utilities and housing services (electricity, gas, Internet, telephone, etc.).
Automation and unification of work, as well as transferring it online.
Monitoring the activities of payment acceptance points.
Checking payments made for each payer.
Control over the transfer of funds to suppliers.
Formation and control of the reporting system and other analytical activities.
Issuance of certificates of registration at address, place of residence (for the military registration and enlistment office) and others.

The combination of the above responsibilities makes the organization a focal point for payments for utilities and housing services.

Are you looking for payment acceptance, utility payment settlement centers in Moscow?

This category shows Moscow companies related to accepting payments, centers for calculating payments for utility services.

A total of 20 out of 35 companies are shown with addresses, phone numbers, websites, reviews. To view the following companies, please go to the next page. We recommend using the map with companies at the top of the category page; the map makes it easier to find companies nearby, and it also shows all payment acceptance centers and payment settlement centers for utilities in Moscow.

When choosing a company, pay attention to its reviews; if it has a website, be sure to visit it for additional information.

Settlement center for utility bills

The work of the settlement center for utility payments is structured taking into account the actual workload on specialists.

Processing of information received from the reporting documentation of management companies and homeowners associations is carried out systematically, but with a high level of individualization of interaction with certain categories of citizens - beneficiaries, citizens entitled to subsidies and others.

His activities

Settlement centers accrue and collect payments in accordance with approved methods. The basis of the activities of the IRC is the Civil Code, the Housing Code of the Russian Federation, and Government Decree No. 354.

Information on accrued payments is sent to customers monthly and contains detailed information about:

list of provided utilities;
amount of debt;
amount to be paid.

The main task of settlement centers is to work step by step with persistent defaulters of utility services and provide citizens with accessible, clear information about housing and communal services and the procedure for calculating rent.

When interacting with citizens who refuse or are unable to pay for housing and communal services, the unified settlement center for utility payments reserves the right:

file a claim in court to collect overdue debt;
make regular rounds of apartments of defaulters with a warning about the need to pay off debts for housing and communal services;
provide benefits to low-income citizens;
draw up debt repayment schedules.

Specialists of settlement centers are actively engaged in outreach activities with the population.

The assistance of RC employees may be needed when drawing up procedural documents:

applications for recalculation of housing and communal services payments;
providing subsidies, debt restructuring.

A warning about the debt may be indicated on the invoice or on an information board in apartment buildings.

The ERC provides the opportunity to make online payments for housing and communal services through the consumer’s personal account.

The information resources of settlement centers contain:

templates for the most relevant statements;
information for each apartment building.

Calculation of rent

The procedure for calculating payments for housing and communal services depends on tariffs and the availability of individual metering devices in the consumer’s apartment.

If there are devices, the rent is set based on tariffs per unit of resources consumed - for example, for heating it will be 1 gcal of heat, for water cubic meters, kWh - for electricity.

There is a separate fee for:

maintenance of common property;
renovation of residential premises.

In apartment buildings, meters are also installed that take into account energy consumption for lighting, elevators, etc. Payment for such services is made separately.

In the absence of metering devices, the rent is determined taking into account standards for the consumption of utility services.

Indicators are set by local authorities - tariff and energy commissions and approved by the ministries of housing and communal services in the regions of the Russian Federation.

Utility payments can be calculated according to standards even if the owner’s apartment has metering devices installed, but for some reason he does not provide data to the settlement center - for example, due to a long absence from the apartment.

Receipt

The receipt for payment for housing and communal services contains:

list of services provided;
norms of their consumption;
the amount of monthly payment for each service;
total amount.

The document contains information about the payer, information about the area of the apartment, and the availability of benefits.

Additionally, information about voluntary insurance and account interruption may be indicated. The receipt contains information about the recipient of payments - a bank or other authorized organization

The document can be issued at the settlement center in person or by mail. It is possible to issue an electronic receipt when paying for housing and communal services through the Internet Banking option.

Utility receipts can be found here.

Disadvantages of the MosOblEIRTS organization

It is interesting that this company called MosOblEIRTS provides residents of Moscow with services of dubious quality. Residents of Moscow Region are most often dissatisfied with the services of the settlement center

. Honest discussions of his activities can be read on VKontakte on the mosobleirc page. There you will also find a list of useful documents, including information from the Unified State Register of Legal Entities.

Where are the documents located on the VK page dedicated to customer interaction with MosObleIRC

What complaints do employees of the organization most often encounter:

Residents are issued receipts for separate waste collection. However, this service is often not provided
.
Sometimes this happens due to the lack of containers in the local area
. In some cases, the company collecting solid waste simply dumps waste of different categories into a common compartment of the garbage truck.

What containers for separate waste collection look like
From time to time, the company's clients incur large debts of an unexplained nature in their utility bills. This problem occurs even if the consumer regularly deposits the amounts required from him on time.
Errors are common in the EPD. Their correction lasts for many months.
The contact number is often unavailable for calls.
Payers' perceptions of providers are blurred by the need to contact them through an intermediary.
The desire of many residents to refuse cooperation with MosOblEIRTS is not satisfied.
Large queues form at the company's offices due to frequent errors in the calculation of utility bills.

Due to poor organization of work with clients, the procedure for correcting mistakes is too complicated. To make a recalculation, the consumer of housing and communal services must come to the company’s office with documents confirming the fairness of his claims

. The matter is complicated by the fact that the number of errors is too large in comparison with the number of workers working at the Moscow Region.

The settlement center appears in more than a hundred court cases. Over 500 litigations with his participation have already been completed. It is interesting that this company acted both as a plaintiff and as a defendant, as well as a third party.

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