There are several ways in which you can obtain and find out your personal account number at Mosenergosbyt. They depend on the introductory conditions and vary in degree of difficulty.
Note. The personal account number of Mosenergosbyt JSC consists of 10 digits . A personal account consisting of 8 digits is linked to the EPD (single payment document) and for all questions you must contact the single settlement
Website of MosOblEIRTS LLC - https://mosobleirts.rf, email Contact phone numbers, 8 (496) 245-15-99. Official community on the social network: https://vk.com/mosobleirc_official.
Mosenergosbyt personal account: how to get?
A personal account is a digital identifier with which the system automatically determines the owner of the premises being paid. It is received by residents of houses that have been transferred to operation by Mosenergosbyt OJSC. It is assigned to owners and tenants of residential or non-residential premises by the resource supply organization after concluding a contract for the provision of services. Opening a new account is similar to its renewal. Only the purpose of the appeal changes in the application.
The personal account must be connected to the unified personal account of Mosenergosbyt (ELKK) if payment will be made through it. You must first register in your personal account. To do this, you need to go to the official website of the organization, select the “Personal Account” tab, and then indicate your personal data:
- Last name, first name and patronymic.
- Phone number and email address.
- Gender and date of birth.
During the registration process, a password is created, actions are confirmed by a code from SMS. The procedure takes 2-3 minutes.
What is a personal housing and communal services account?
Housing and communal services personal account
is a unique numeric identifier that provides access to information regarding detailed technical and other characteristics of the residential premises.
The mentioned information is stored in a specialized information repository.
What you can find out thanks to the LS number:
- apartment technical indicators, such as living space, type of coating, etc. phenomena;
- data on individuals registered in housing;
- the engineering component of the living space - wiring of water, gas, electricity;
- the volume of existing debts for housing and communal services;
- history of previously carried out payment transactions on account of the service used.
Knowing these things, we can conclude that a single personal account (number) is needed to optimize the procedure for covering housing fees
. In addition, it is necessary for quickly and comfortably obtaining various technical data on an apartment (house): this is appropriate, for example, in the case when the owner of a home is selling it.
In view of these facts, it is logical to know your account number so that you can monitor its balance. This will eliminate unnecessary problems with timely payment for all services.
Important! LP is opened exclusively for a capable citizen of the Russian Federation who has reached the age of 18 years.
Note 1.
Article 153 of the Housing Code of the Russian Federation states that a unique number is provided only to the owner of the living space or his tenant, as well as to a person participating in a housing cooperative.
Art. 155 of the Housing Code of the Russian Federation obliges payment for utility services according to the unique number value that was assigned to the apartment. Previously, other ways to implement payments were proposed.
How to find out your personal account number
There are several ways to find out your account number. The simplest is to look at the receipt, the most difficult is to visit the office of Mosenergosbyt JSC. Below are detailed instructions for all cases.
By the address
An individual numeric code contains all the data about the property and its owner. Therefore, you can find out your personal account by the apartment address. To do this, just call 8 (499) 550-95-50, tell the specialist the address of the apartment and your initials. He will look at the information in the database and dictate the number.
By receipt
This is the easiest way to find out your personal account, but receipts are not always at hand, especially if they are thrown away immediately after payment. The personal account is indicated at the top of the document. You need to look carefully at the receipt and find the treasured numbers.
Through your personal account
The account number is indicated in the left column of your personal account. You need to log in to the system and pay attention to the “Your Accounts” section. The numbers are located immediately below the “Add personal account” button.
At the Mosenergosbyt office
The addresses of the company's branches are presented in the section "Addresses of offices and departments of Mosenergosbyt". You need to go there, and then select “Branches and client offices”. This page contains a complete list of branches with addresses, opening hours, and telephone numbers. Just go to the one closest to your home and ask how to find out your personal account number.
What should I do if I pay a receipt with an incorrect account number?
After finding out your personal account number, it is advisable to write it out to a safe place. When paying a receipt or transmitting testimony, you need to be especially careful, because a mistake will entail a lot of hassle.
If you entered an incorrect account number, the first thing you need to do when you discover a payment using incorrect details is to submit an application to Sberbank. Bank employees will tell you how to register it and how to provide the correct details for transferring funds. It is not difficult to track down an erroneous payment, and usually, after submitting an application, the funds are transferred to the correct address. The problem is that this will take time. To avoid penalties, it is better to send a repeat payment, carefully checking the details.
Re-registration of a personal account
If the apartment was purchased on the secondary market, the personal account is re-registered to the new owner (change of full name). To do this, you need to contact any branch of Mosenergosbyt JSC, write an application, and take the following documents with you (originals or certified copies):
- Passport.
- Certificate of ownership or a copy of the financial document from the housing organization (for a municipal apartment).
- Contract of sale.
- Current electricity meter readings.
The application will be accepted and the details of the new owner will be entered into the database. The account at the address will remain the same, but will now relate to a different owner.
Why is timely payment necessary?
Currently, organizations providing utility services have leverage over non-payers. This may be a trial, as a result of which you will have to pay not only the entire debt, but also legal costs and an enforcement fee.
Power engineers are authorized, in accordance with paragraph 114 of Resolution No. 354[2], to cut off electricity to debtors. To connect, you must pay the entire debt and an additional amount for connection. That is, costs will increase due to payments that can be avoided.
Often, payment difficulties arise due to the subscriber’s lack of time. You can reduce the time spent on paying utility bills by carrying out all actions online. Knowing your personal account, you need to register on the official website of the energy supply organization, making it easier for yourself to resolve issues that relate to the correctness of calculations for consumed electricity.
Reviews and comments:
It is impossible to find out the personal account number if there is no receipt (and they don’t put it in my mailbox or someone steals it). It is high time to solve the problem through an automated system with an indication of the address.
I fully support it. It is impossible to find out the personal account number by the number. For three years I have not received a SINGLE receipt from MosOblEIRTS.
*(a non-residential property was purchased from me, as the realtor executed the transfer of PM by proxy - it’s not clear, that’s why something went wrong there, but with a normal apartment, I think everything will work out)
Surprisingly, it is not possible to find out your LAN number due to the fact that it is not possible to go through authorization, please configure the voice bot better.
It was impossible to get through to the number, I hung on the phone for 42 minutes waiting, then it was reset, and so on several times. And it’s very inconvenient that you can’t find out your personal account number by address, because... no way to get a receipt
I haven’t been able to get a new account for 2 months now.
Good afternoon. Perhaps our in-house lawyer can help you. You can ask him a question on the “Debt to Mosenergosbyt” page.
How to conclude an agreement with Mosenergosbyt and get a personal account without a certificate from TSN about the absence of debt. There are receipts for energy payments.
Hello. Perhaps you will find the answer to your question in our article “Agreement with Mosenergosbyt”.
Good afternoon. I can’t log into my unified personal account, there’s some kind of error, I constantly get a notification that the password or login is incorrect. Changing the password does not help, I tried it several times. I enter the password and login correctly, but it still gives a warning that the login or password is incorrect. I wrote to the support service, they sent me an answer on how to change the password and that’s it. Please help me solve this problem.
Hello. Please clarify, are you trying to log in through a mobile application or through a browser on the official website?
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Questions and answers
How to change the electricity meter number?
To change the old electricity meter number to a new number:
1. Follow the link; 2. Click the “View data” button opposite the apartment where you need to change the data. If the information is duplicated, click the “Delete” button; 3. In the “Meter number” field, enter new data about the meter and click “Save”.
Updated information will be available when receiving services on the portal.
Where can I get my personal account number and electric meter number?
The meter number is usually indicated on its front side. The location of the number may vary and depends on the model of the energy meter.
The personal account number is also printed on the paper receipt that arrives monthly in your mailbox from Mosenergosbyt PJSC. You can also find out your personal account number at Mosenergosbyt PJSC by phone.
Why can’t I enter my personal account number and meter number?
Notification: “Error in the personal account/meter number pair.”
How to correct erroneously transmitted electricity readings?
When is it necessary to submit electricity meter readings?
Transfer of readings is possible from the 15th to the 26th of each month inclusive.
How to enter readings for multi-tariff meters?
How do I know if my testimony has been accepted?
You can check the fact that electricity readings are being transmitted through the portal as follows: 1. Follow the link; 2. Enter your personal account and counter number; 3. In the “Meter readings” section, select “Archive readings”; 4. Specify the period you need.
As a result of the request, information about the date, day zone, readings in kW and the method of transmitting readings will be available. Reading history is available for the last 3 years.
Notification: “You are not allowed to transmit your readings. Your meter is read automatically."
How to pay for electricity consumption?
You can pay for electricity consumption on the mos.ru portal in one of the following ways: 1. On the receipt form. To pay, enter your personal account number and meter number. 2. Using the “My Payments” service. In the “Accounts Payable” tab, accruals are displayed automatically if the Mosenergosbyt personal account number is filled in in your personal account in the “My Real Estate” section.
If you have any questions about the current status of your personal account, please contact Mosenergosbyt JSC by phone.
How to enter electricity readings when the maximum meter reading is reached? When you try to enter readings after resetting the electric meter, an error occurs: “The transmitted readings are less than the previous ones.”
Similarly, you can take readings from a four-digit and six-digit electricity meter.
Important! After resetting the meter to make the first readings, contact Mosenergosbyt JSC directly by phone.
Are electricity meter readings saved in your personal account after transfer?
Transmitted meter readings and payments are stored and provided by the service of Mosenergosbyt JSC.
You can view the archive and history of electricity payments as follows: 1. Follow the link; 2. Enter your personal account and counter number; 3. In the “Meter readings” section, select “Archive readings”; 4. Specify the period you need.
As a result of the request, information about the date and amount of payments will be available. Payment history is available for the last 3 years.
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