Cleaning entrances in an apartment building: standards 2021.

Any work must be carried out in the system. This rule applies to cleaning entrances.

You can hear complaints from residents of most apartment buildings that their staircases and landings are washed too rarely.

Read the article about how often entrances should be cleaned and what to do if these deadlines are not met.

Legislative framework: how cleaning at the entrance is regulated.

In fact, standards for cleaning the entrance to an apartment building .

Even the law does not stipulate that each entrance must have a cleaner assigned to it, who is responsible for the cleanliness of the front door.

Important! Cleaning of staircases is carried out by employees who are in the management company, homeowners association, and any contracting companies responsible for the maintenance of the house.

In other words, residents should ask the management of the management company for dirt in the entrances or adjacent areas.

It is they who are responsible for properly monitoring the common property, but the residents themselves will pay for the cleaning lady who comes. Her salary is distributed apartment by apartment.

Standards for cleaning at entrances.

familiarize yourself with the standards on the basis of which and entrances of apartment buildings are cleaned here:

• GOST R 51617-2014, rules for the provision of housing and communal services according to state standards.
• PP No. 491 dated September 13, 2006, contents of MKD, rules of payment for the maintenance of common property.
• Gosstroy of the Russian Federation, resolution No. 170 of September 27, 2003.
• Order No. 191 of August 22, 2000 (Gosstroy).

According to these standards, a procedure is established for maintaining cleanliness in high-rise buildings and in the local area. The documents say who is obliged to do this and who pays.

Standards for cleaning entrances

Complaint about poor cleaning

If a citizen is sure that the cleaner does not clean the premises well and violates the standards established by law, he has the right to appeal the actions of this employee. You need to contact the management of the management company . Initially, this can be done in a conventional form.

If measures are not taken, a written complaint . The management company creates a commission whose members evaluate the quality of the work performed. The document must reflect what citizens are not happy with and what provisions of the law have been violated. When the commission comes to the conclusion that cleaning is poor, the management company takes appropriate measures.

made must be sent to the owners . If no action is taken in response to the application, you should contact the Rospotrebnadzor office. The next stage is the housing inspection.

Important! If the listed organizations do not take proper measures, you need to file an application addressed to the prosecutor.

Possible outcome of the complaint

In practice, management company employees often do not respond to complaints filed by residents. This behavior can have negative consequences. Every citizen has the right to initiate a general meeting of residents , at which the question of changing the management organization is raised.

In addition, persons living in the house can write a complaint to higher authorities , for example, the housing inspectorate, Rospotrebnadzor, or the municipal administration.

As a result of these measures, the perpetrators are fired, and payments are recalculated based on poor-quality services provided.

Thus, cleaning activities in the premises of the entrances are regulated at the legislative level, therefore, in case of violation of these standards, residents can write a complaint. Initially, the application is submitted to the Criminal Code; if there is no response, it is submitted to higher authorities.

Front door cleaning: what is included in this concept

According to PP No. 290 of 04/03/13, utility services are responsible for the maintenance of residential (common) premises in houses.

The only exceptions are apartments owned by residents.

Technical premises (basements, boiler rooms, technical floors, attics, etc.), engineering systems, load-bearing structures are maintained in a timely manner.

According to Art. 36 of the RF Housing Code highlight a number of actions directly related to cleaning:

• Sweeping, washing the entrance.
• Maintaining cleanliness in corridors and vestibules.
• Elevator maintenance.
• Wiping/washing windows, window sills, stair railings, etc.
• Cleanliness of electrical cabinets.
• Washing mailboxes, entrance doors and handles.
• Removing dirt in the entrance from any associated structures (grids).

That is, everything that is located outside the owner’s apartments must be kept in proper condition.

Rules for filing a complaint

When filing an appeal addressed to the head of the management company or the director of the housing inspection, some rules should be taken into account. These include:

• the name of the official to whom the residents of the house contact is indicated;
• information is provided that the management company responsible for the maintenance of the building is not coping with its tasks;
• lists the evidence attached to the application and confirming that the house is not really being cleaned based on the previously drawn up schedule;
• information is included on the need to hold the company accountable;
• if a complaint is filed addressed to the head of the management company, then the need to recalculate and return to residents the funds paid for cleaning is stated, since the service was not actually provided.

The application can be submitted in person or by mail. Audio recordings of conversations with the cleaner, video recordings or photographs of dirty stairwells on the day when wet cleaning should be carried out can be used as evidence that high-quality cleaning was not carried out.

Who pays for cleaning?

According to PP No. 290, clause 23, the tenant pays for putting the common property in order. The amount charged for cleaning the entrance is included in the column “maintenance and repair of housing.”

How much it will cost is decided at a general meeting of homeowners.

Often management companies and homeowners associations rely on data provided by the cleaning company.

But the amount cannot be the same for all apartment buildings; it all depends on the condition of the entrances themselves and the order maintained by the residents themselves.

Important! The tariff established to pay for the cleaning of front doors and technical premises cannot be higher than that required by law.

Sewer riser in an apartment building: who should change it.

Quality requirements

Each resident's cleanliness requirements may be different. The cleaning specialist will not adapt to the requirements of apartment residents; he performs work in accordance with legal requirements. It is worth understanding that cleaning in a new building or an old Khrushchev building will ultimately look different.

If it takes a cleaner a couple of minutes to bring the entrance to a new house into proper shape, then it will not be possible to get rid of the “dust that has accumulated for decades” in a Stalinist or Khrushchev-era building. Satisfactory quality of cleaning is stated if:

1. there are no puddles or very noticeable pieces of dirt and dust on the floor;
2. no cigarette butts, bottles, food or grocery packages;
3. There is no unpleasant odor from the garbage.

Separately, it is worth noting the issues of vandalism. Residents think that the cleaning lady should clean up marks left with paint or other means on her own. Washing the walls of the entrance, as required by the Decree, is carried out twice a month. At this time, the cleaning lady’s attention can be drawn to the drawings that appear on the walls of the entrance or elevator. However, if a specialist cannot remove the inscriptions using a standard set of household chemicals, then he will not do this. In this case, the residents themselves must reduce the damage caused.

What to do in case of poor cleaning, where and how to complain

The maximum number of residents of the entrance must sign the complaint!

If cleaning is not carried out with the frequency stated in the schedule or the schedule itself does not comply with the regulations, and also if residents are not satisfied with the quality of the work being carried out, then they can write a complaint. First of all, you should contact a local company that provides cleaning services. The application is written as a general statement from the residents of the entrance.

The maximum number of signatures is collected. The situation is described in detail, and a document is submitted addressed to the head of the organization. Notarization or any stamps are not required. In 95% of cases, the problem is resolved at this stage: a new cleaning plan is drawn up, and measures are taken, up to and including dismissal, against the employee. Next, contact the following authorities:

• Rospotrebnadzor;
• Housing district or city inspection;
• Local prosecutor's office.

Residents express in free form exactly what they are not happy with. The more points there are, the better. It is important to collect as many signatures as possible. Utility bills include the services of a cleaning company, and sometimes this is a lot of money - you shouldn’t be careless about cleaning the premises.

In some cases, residents enter into their own agreement with the management company. It specifies the frequency and type of work. Notarized. In such a case, if the company does not fulfill its obligations, it makes sense to file a claim with the prosecutor’s office and demand the return of the money spent for payment for services.

How many times should it be carried out?

According to the Order of the “Gosstroy” of the Russian Federation No. 191, the maintenance of common areas is subject to strict regulations, which must be followed by the Criminal Code and guide employees to a precise schedule for cleaning the entrance of an apartment building.

For apartment buildings, the frequency and type of cleaning are determined; on the basis of this, the management company draws up a schedule with which the residents of the entrance should be familiarized.

If it is violated, they have the right to demand that the organization fulfill its obligations.

Table No. 1 “Schedule of work to maintain cleanliness in apartment buildings”

Entrance cleaning schedule

How often should you clean?

How many times a day, month, year should you clean? Generally accepted temporary standards , according to which entrances must be cleaned by employees:

1. 
   Every day, workers hired by management organizations must sweep the landings of the two lower floors.

2. Entrances above the 2nd floor are swept every week. Be sure to use a damp broom.
3. Every day the areas in front of the loading valves of garbage chutes are swept and the elevators are washed.
4. The entrance is washed every month.
5. Twice a year, windows, walls, doors, lighting elements, window sills, radiators, grilles, attics and stairs leading up, and mailboxes are washed. Cabinets with electric meters and low-current devices are cleaned at this frequency.

The frequency of cleaning largely depends on whether there is a garbage chute and an elevator at the entrance. If these elements are missing, then the floors will have to be washed at least 2 times a week.

Controversial issues and methods for resolving them

Disputes will be resolved by a commission created by the management company.

Cobwebs accumulated on the ceilings, dirty garbage disposals, a layer of dirt on the walls and sticky railings cause a lot of problems for residents of an apartment building. This is especially true for citizens living in small towns and urban-type settlements.

There simply aren’t enough specialists there to regularly clean the premises. It is possible to prove your own rights only if the application has been correctly drawn up and the veracity of the information has been proven. The application is considered within a month (it is worth understanding that during this period the situation may change).

Within a month, the management company undertakes to create a commission that will consider the issue, inspect the property and record violations. If the application does not require delay, it is considered within five working days.

Responsibility for order

Responsibility for the order lies entirely on the shoulders of the management company, unless an individual agreement is drawn up confirming the opposite. Cleaning by residents is not the norm.

Two Resolutions and an article of the Housing Code summarize that the public utility service, which manages a certain area of ​​the city, bears full responsibility. Cleaning is done on time, satisfactorily and of higher quality. The scope of responsibility includes not only stairs, elevators and windows, but also the supporting structures of the building, technical systems and engineering equipment.

If the electrical panel that distributes energy throughout the apartments has become unusable due to the actions of the cleaning lady or her inaction, then the blame falls on the utility company. Please note that the breakdown of railings, elevators, damage to walls and premises, if this was not due to the fault of the cleaning lady, does not concern the enterprise.