What should residents of apartment buildings do if they are dissatisfied with the work of their management company?

Where to send a complaint about housing and communal services

Utility services in Cherepovets are provided by organizations of 2 forms of ownership: state, including municipal, and commercial. All of them are required to comply with the rules of the law regulating the scope of their activities. If a consumer encounters a violation, he can report them by filing a complaint:

• management of the utility company, organization providing the apartment with resources;
• the chairman of the homeowners association of the managing entity;
• to the Housing Inspectorate;
• file a claim in court;
• to Rospotrebnadzor;
• to the local municipality in Cherepovets.

Both the official owners of the property and the tenants, if there is an official lease agreement, have the right to submit an application.
In addition, owners living in the private sector, connected to the general supply networks of water, heat and energy resources, have a similar right. The procedure for disconnecting a television antenna in Cherepovets in 2021

Causes of disputes

It is understood that the form of government in the form of an HOA takes into account, first of all, the interests of the owners. But in practice this does not always happen. As a result, disputes arise between owners and board members. Their reasons may be :

• An increase in the cost of utilities that has no legal justification.
• Failure to perform routine or major repairs.
• Spending funds for purposes other than intended.
• Unauthorized making of important decisions.
• Failure to carry out repair work after an accident or deliberately delaying processes.

Any member of the partnership has the right to complain about the HOA.

What can you file a complaint about?

The regulatory framework responsible for the housing and communal services sector consists of:

• Housing Code of the Russian Federation;
• Government Decrees No. 534 of 05/06/11, No. 772 of 12/16/06, No. 47 of 01/28/06;
• other federal and municipal acts.

It is also allowed to establish rules for the provision of housing and communal services based on the decision of the owners of apartment buildings in Cherepovets. They are specified in the contract signed with the management company and the local administration. The HOA administration also has this right. To guarantee proper sanitary conditions, hygienic and epidemiological conditions, the service company must follow SanPiN. Failure to comply with dignity norms is a sufficient reason to write a complaint.

Citizens officially residing in the premises can complain about:

• low quality of services provided: lack of hot and cold water supply, low room temperature, insufficient pressure, which happens among residents of the upper floors, power surges; cold batteries;
• poor condition of residential properties under the management organization: lack of repairs, refusal to provide some services from the list or inconsistent provision of them;
• fraud with tariffs: unilateral revision of tariffs, unauthorized recalculation;
• Violation of deadlines for cap. repairs, inflating the estimate for its implementation;
• high humidity, the presence of fungus, freezing of walls and other symptoms indicating an inappropriate sanitary, hygienic, epidemiological condition of residential and common premises;
• ignoring complaints, violating the deadlines for their consideration;
• refusal to provide data on the cost, quality of work, reports on services provided over the past period.

The procedure for filing a complaint against the management company in court Housing Inspectorate Prosecutor's Office in Cherepovets in 2021

The list of claims is not limited to the listed reasons and can be expanded, for example, if the houses do not meet the requirements for improvement (violation of deadlines for the removal of household waste, late pumping of septic tanks, etc.)

Some issues can only be resolved in court

For example, invalidation of the decision of the general meeting, eviction from the premises. Many issues are more effectively resolved not through complaints, but through the courts. This is especially true for the protection of consumer rights, since owners can expect to receive a consumer fine, and sometimes moral damages. Therefore, if you are 100% confident that you are right, then it is better not to waste time and nerves on correspondence with the authorities, but to contact a lawyer and then go to court - immediately after receiving the response from the management company.

How to compose and where to send

There are no rules in the law on how to file a complaint. Therefore, it can be drawn up in any form, provided that it contains:

• personal data of the parties;
• item;
• evidence supporting the claims described;
• requirements that will satisfy the applicant;
• date of compilation, signature.

You can submit a complaint in person or by mail.
The addressee of the complaint must provide a reasoned response within 30 working days. Owners and tenants can complain online:

• to the Prosecutor's Office of the Russian Federation in Cherepovets;
• to the Housing Inspectorate;
• to Rospotrebnadzor;
• to local and federal authorities.

How to use the housing and communal services calculator in Cherepovets in 2021

The rules for filing and considering electronic complaints correspond to paper ones. When submitting online, a citizen is identified based on a personal account in the State Services system. There is no way to file a complaint about housing and communal services at the MFC in Cherepovets.

Prosecutor's Office of the Industrial District of Izhevsk

Where is it issued?

Territorial department of Rospotrebnadzor

Where is it issued?

Resolution of housing and communal services disputes - procedure in Cherepovets in 2021

Housing Inspectorate of the Main Directorate for Supervision of the Udmurt Republic

Where to apply

Cherepovets City Court

Establishment

Prosecutor's Office of the Udmurt Republic

Where is it issued?

Cherepovets District Court

Where to go

How to transmit meter readings in Cherepovets in 2021

Udmurt Prosecutor's Office for Supervision of the Execution of Laws at High Security Facilities

Where to apply

Administration of Cherepovets Municipal District

Where to contact

Prosecutor's office of the Leninsky district of Izhevsk

Where to apply

Cherepovets City Hall

Where to go

Military prosecutor's office of the Izhevsk garrison

Where to contact

Prosecutor's office of the city of Cherepovets

Where to go

How to receive compensation for housing and communal services if you have a disability in Cherepovets in 2021

Udmurt Transport Prosecutor's Office

Establishment

Take and transmit meter readings in Izhevsk in 2021

Prefecture

Where is it issued?

Order and methods of submission

To obtain specific results, you should file a complaint with the chosen authority, and do it officially so that the form does not go to waste. There are several ways to submit application documentation:

• on the official websites of higher organizations via an online form;
• in person by contacting one of the departments of the selected authority;
• by registered letter sent by mail.

Each case has its own requirements and rules.

Online

The Housing Inspectorate, Rospotrebnadzor and the prosecutor's office accept applications with complaints about the work of HOAs online. The official websites of these authorities have a special form for requests. It will need to provide the same information as in the paper application, additionally indicating your personal email and mobile phone number.

Complaints are considered in order of priority within the time limits provided by law . A message will be sent to your email address confirming that the form has been accepted for consideration. Based on the results of the decision, a written response will be sent there about the work performed or other results.

Personal appeal

If you have time and desire, the document can be taken in person to the nearest branch of the selected authority. This is not a very convenient method, but it is extremely reliable. Personal submission is accompanied by questions and answers, which allows the applicant to find out some important points for himself at the stage of submitting the form. When visiting any of the higher authorities in person, you should take with you:

1. Complaint in 2 copies.
2. Identification.

Acceptance of the document is recorded with a written mark on the second copy of the complaint. The specialist who takes the form for processing is obliged to put the date of receipt, personal signature, his full name and certify everything with the seal of the organization.

Sending a notification letter

Postal services allow you to reduce the time it takes to visit the desired authority. The complaint and all documents attached to it can be sent by mail. Such shipments are issued in the form of a registered letter with notification.

This allows the sender to be confident in delivery and receive information about the exact date of delivery of the form by the recipient. In addition, registered letters cannot be ignored and left unattended. A personal signature upon receipt is an excellent guarantee of document safety.

When sending by post, you should make an inventory of the attachments. This is done by the postal employee, who certifies the list. This document, as well as the receipt for payment of the registered letter, are supporting documents. Later, the set is supplemented with a receipt for delivery of the letter.

Prefecture

Where to get it

Prefecture

Where to contact

The procedure for turning off a television antenna in Ryazan in 2021

Procedure and deadlines for consideration and response

A formally filed complaint must be reviewed within 30 days. The period is calculated in calendar days. No later than 30 days later, the authority to which the appeal was sent must give a written response. It may contain information about:

• Transfer of a document to another authority. This occurs if the applicant incorrectly correlated the basis for the complaint and the authority to which the form was sent.
• Refusal to satisfy the stated complaint. The response always states the reason for the refusal and provides a reference to a legislative provision that does not allow the applicant’s requirements to be satisfied.
• A positive answer implies that the problem will be resolved within the legislative framework.

If the applicant is not satisfied with the answer, he has the right to file further complaints and even file a claim in court.

Collective application from residents to the chairman of the HOA in the OBEP

Some owners have to deal not only with improper fulfillment of obligations by HOA chairmen, but also with outright fraud with the owners’ funds.

If we are talking about economic crimes, then a special police unit - Obep - will help deal with the situation. Owners have the right to write a collective complaint to the police about the actions of the chairman and (or) other members of the board. An example of such a complaint can be found at the link.

Application to the Department of Economic Crimes. ⇐

Application for boorish behavior of the chairman of the HOA

If the chairman not only does his job poorly, ignores the owners’ comments, but is also rude, then this cannot be ignored. The behavior of this person, which has signs of an offense, may become the subject of an administrative or criminal case.

If the chairman publicly insults the residents of the house, then you can write a statement to the police. If the applicant's arguments are confirmed, the offender will be fined. In addition, you can remove his leadership powers in the HOA.

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Collective claim: distinctive features

Let's look at how to deal with a property owners' association collectively. Collective complaints carry more weight than individual ones. They are examined more carefully because the conflict is becoming widespread. The main difference of such a paper is that the applicants are not one person, but several at once.

Sometimes such statements are signed by dozens or even hundreds of residents at once. When drawing up the form, instead of the applicant, you should write “from the owners of the apartments in the apartment building located at the address...”.

A list of all applicants is attached to the paper. It states:

• Full name of the resident;
• apartment address;
• personal signature.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 302-76-94

The decision to file a complaint must be made at a collective meeting. Based on its results, a protocol is drawn up with registration of the items considered and decisions made.