State Information System of Housing and Communal Services

Home page of the GIS Housing and Communal Services website

The given abbreviation is the state information system of housing and communal services. An Internet resource representing housing and communal services serves for effective interaction between consumers, service providers, as well as government bodies, self-government bodies and state supervision. All information about the work of GIS Housing and Communal Services is concentrated here

How to submit an application or complaint on the GIS housing and communal services website dom.gosuslugi.ru About news in housing and communal services legislation About meter readings About tariffs About payment for housing and communal services

Section Regulations and instructions

To go to the Regulations and Instructions , click on the corresponding item in the top horizontal menu and select the user group you are interested in..

"Regulations and instructions"

The Regulations and Instructions page is displayed , containing a list of documents intended for the selected user group. This list includes user manuals that allow you to familiarize yourself in detail with working in the System, documents describing how to set up the integration interaction of information systems of information providers with the GIS housing and communal services, training materials and other documents.

After the release of each new version of the system, information about the implemented functionality of the system is published the Version Log

"Regulations and instructions"

To quickly find the document you need, use the search. To do this, in the Search Options , check the boxes for the required user categories and specify the required categories.

"Search Options"

In the search bar, enter a value to search for. Then set the Search Consider all forms of words or Strict match . After setting all the search parameters, click on the Find . The search results block will display information corresponding to the search parameters.

Example search query

Search results can be sorted by relevance and date of update. By default, sorting is done by relevance and from largest to smallest.

To view a document in a browser, click on the document name in the search results block, the document will open in a new tab. To download the document to your computer, click the Download .

(Slide 2) State Information System for Housing and Communal Services (GIS Housing and Communal Services, system) is a unified federal centralized information system in the field of housing and communal services (dom.gosuslugi.ru).

GIS Housing and Communal Services was created by the Ministry of Telecom and Mass Communications of Russia jointly with the Ministry of Construction of Russia and FSUE Russian Post (Operator of GIS Housing and Communal Services) in accordance with the adopted Federal Laws of July 21, 2014 No. 209-FZ “On the State Information System of Housing and Communal Services.”

The goal of creating a GIS for housing and communal services is to ensure that instead of numerous sites with disparate information, a full-fledged unified information resource in the field of housing and communal services appears.

For citizens, the use of GIS housing and communal services is carried out exclusively on a voluntary basis; for participants in the housing and communal services market (management organizations, homeowners' associations, housing cooperatives, resource supply organizations) - posting information in the GIS housing and communal services is mandatory. For failure to post information or violation of the procedure, methods and (or) timing of posting information, or posting information not in full, posting false information in the GIS Housing and Communal Services, administrative liability is provided.

GIS housing and communal services in the Stavropol region

(Slide 3) In the Stavropol Territory, the state government agency of the Stavropol Territory “Regional Information and Analytical Center” is directly responsible for the implementation of the project.

Employees of the institution have organized consulting and technical support for the work of the GIS Housing and Communal Services, using remote access tools; employees of the institution provide assistance to information providers on registering in the system and posting information provided for by the Law on GIS Housing and Communal Services. For information providers who did not have computer equipment or access to the global telecommunications network “Internet,” the institution was equipped with workplaces that allowed them to register and post information in the GIS housing and communal services.

Detailed information about registration and work in the GIS Housing and Communal Services can be obtained by calling 26-38-54, 26-38-61.

To date, more than 99 thousand organizations in the housing and communal services sector and government authorities have been registered in the GIS Housing and Communal Services, information about 19 million residential buildings has been posted, of which 560 thousand residential buildings in the Stavropol Territory are registered in the system:

executive authorities – 7;
local government bodies – 359;
management companies – 354;
Homeowners' associations, housing cooperatives and other cooperatives – 899;
resource supply organizations – 115.

Functionality of GIS Housing and Communal Services

(Slide 4 – 7) The system consists of an open part, where publicly available information is posted, and a closed part (personal accounts of citizens, authorities and management companies, cooperatives, homeowners’ associations and resource supply organizations).

In the open part of the system, it is possible to get acquainted with news in the housing and communal services sector, take part in the discussion of issues on the forum, view the register of organizations in the housing and communal services sector registered in the system, displaying their location and the houses they serve on the map, the register of housing facilities, the register of licenses of management organizations, register of inspections, as well as receive free round-the-clock access to all federal and regional regulatory legal acts.

The system receives information from government information resources; unified directories and classifiers are maintained, which allow organizations to place unified information in the system in a structured form.

Registration in your personal account and initial login

(Slide To access the functions of the system, you must register in the Unified Identification and Authentication System (USIA). Detailed information about registration in the Unified Identification and Authentication can be found on the GIS Housing and Communal Services website in the “Regulations and Instructions” section.

If you are registered on the State Services website, additional registration will not be required.

When logging into your personal account for the first time, the user will be required to check the information specified during the registration process in the ESIA, as well as accept the terms of the User Agreement.

On the main page in the citizen’s personal account there are:

information about the premises;
transmission of readings from metering devices;
payment for housing and utility services;
direction of appeals;
information about major repairs;
register of programs in the housing and communal services sector;
resource consumption statistics.

In the “Regulations and Instructions” section, the developers have posted several documents that will help you understand the intricacies of working with the system:

user guide;
instructions for registering in the system.

The documents contain step-by-step instructions for owners to work in the system.

Information available in a citizen’s personal account

(Slide 9 - 10) In the navigation menu of your personal account in the “Premises (residential buildings)” section, all information is displayed by which the owner pays for housing and utility services:

personal accounts;
metering devices;
list of provided CUs.

Here you can enter the IPU readings, view the contact details of the management organization, and information about the premises occupied by the tenant.

The “Premises (residential building)” section contains basic information about the premises (residential building). The information message feed located under the “Premises (residential building)” block (contains information about the latest notifications received in the citizen’s Personal Account from the management company, HOA or RSO). The “Actions” section allows you to quickly switch to services for paying for housing and utility services, working with metering devices, etc.

Below on the main page of your personal account there is a block “Information on the house”, which allows you to go to view information about contracts on the house, the amount of payment for residential premises, etc. Statistics for the premises (residential building) are located at the bottom of the screen.

Connecting your personal account to your Personal Account

If there is no information about premises and personal accounts in your personal account, you must add personal accounts yourself; to do this, select the menu item “Connect your personal account to your personal account”

Next, click the “Connect personal account” button, indicating the address of the premises and personal account number

If there is no information about the personal account in the system, you must contact the organization that assigned the personal account with a request to post the relevant information or the Stavropol Territory Administration for Construction and Housing Supervision.

Payment for housing and communal services

(Slide 11) The system allows you to pay for housing and communal services, both through personal accounts linked to a citizen’s personal account, and through any other personal account.

In order to make a payment, you must select the appropriate menu item “Payment for housing and communal services”

Next, select your personal account and payment period

At the next stage, it is possible to familiarize yourself with the information contained in the payment document and, if necessary, print and pay

When paying, an additional commission is charged in the amount of 1.1% of the payment amount, but not less than 39 rubles.

Payment without commission can be made using the “Virtual World” wallet:

The “Virtual World” wallet is a universal payment tool for secure payment of utility services online without commission. The “Virtual World” wallet is a virtual card that is issued remotely. There are no issuance or maintenance fees.

To open an electronic wallet, click on the hyperlink “Open the Virtual WORLD wallet.

After opening the electronic wallet, it can be topped up and used to pay for housing and communal services on the GIS Housing and Communal Services portal.

When replenishing an electronic wallet with an amount of up to 3,000 rubles, a commission of 20 rubles is charged. For replenishment amounts of 3,000 rubles or more, no replenishment fee is charged. Servicing the “Virtual WORLD” wallet, as well as payment for housing and communal services in the state information system for housing and communal services from an electronic wallet is free of charge.

Transfer of readings from individual metering devices

To transfer readings from individual metering devices for resource consumption, you must select the “Submit metering readings” section on the main page of your personal account

Next, post information about the readings and the date the readings were taken.

Direction of requests

If necessary, property owners have the opportunity to send an appeal to the information provider in electronic form; to do this, go to the “Appeal” section and click on the “Add appeal” button.

There is another way to send an appeal or complaint - from the main page of the GIS Housing and Communal Services personal account.

After you go to the contact form, you will need to fill out the required fields:

MKD address;
topic of appeal;
addressee of the appeal;
text of the appeal.

Please describe your problem in detail in the body of your request. It is also better to attach a screenshot to your request.

Once all fields are filled in, the request can be saved or sent. A saved request can be edited, sent or deleted, and a sent request can be recalled.

The answer to your request will come in the system, after which you can evaluate the addressee’s performance on your complaint.

Responsibility for not posting information

From January 1, 2021, for failure to place or place incomplete information in the GIS Housing and Communal Services or violation of the procedure, methods and (or) terms for posting information established by the legislation of the Russian Federation, the information provider (MC, HOA or RSO) may be fined in the amount of 3 to 5 thousand rubles, and in case of repeated violation from 5 to 10 thousand rubles.

In addition, failure to place information in the system by the management company is a violation of licensing requirements in accordance with clause 6 and clause 6.1 of Article 193 of the RF Housing Code, for which administrative penalties are also provided.

Thank you for your attention!

The next lesson of the School of Competent Consumers will be devoted to the topic: “Annual meeting of owners of premises in an apartment building.

Management company report."

Section Frequently asked questions

To view frequently asked questions and answers to them, click on the corresponding item in the top horizontal menu

The Frequently Asked Questions page is displayed . The page contains a search block and search results. In the User category , check the boxes for the required categories to make it easier to find the question you need. To fill in the Question Category , select a value from the drop-down list. After filling out your search criteria, click the Find . Questions that match your search query will be displayed.

"FAQ"

To view the answer to a question, click on the hyperlink with the question. The answer to the selected question will be displayed. To close the answer to a question, click the Collapse .

Answer to the question

Section Site Map

This section is perhaps the most visual and informative. It is located in the top panel of the header of the official website dom.gosuslugi.ru When you click on the button: below and on the left, a list of existing GIS housing and communal services documentation appears.

Here you can navigate through sections where information about user statuses is available, as well as explanations of why this resource was created and how to use the search system.

Visitors find answers to popular questions in GIS, receive information about existing programs in housing and communal services and registers, get acquainted with educational and other GIS literature, watch educational videos or seminars on housing and communal services, taking into account a specific region of the Russian Federation, read about the news of the official website dom.gosuslugi.ru and the latest regulations acts in legislation

Gosuslugi Dom - state information system for housing and communal services

State Services House - the state information system for housing and communal services (GIS Housing and Communal Services) is a centralized information resource for housing and communal services.

Public services house

The information presented on the State Services House website is addressed to recipients of services (citizens and organizations), service providers (management and resource supply organizations), as well as authorities (federal, regional and municipal).

Directly on the main page of the resource you can familiarize yourself with news and events, proceed to study the legislation, and refer to the calendar of events. There is also a link to statistics on the implementation of GIS housing and communal services, as well as video materials.

Tabs

In addition, on the main page of the State Services House there is a list of electronic services that this resource allows you to use. To view the full list, simply follow the “All services” link.

Thus, the State Services House provides such electronic services as obtaining information about debt, paying for housing and communal services, entering meter readings, searching on the map for information about houses and organizations, checking the license of the management company, obtaining information about subsidies and benefits, contacting citizens and organizations, viewing ratings of management and resource-supplying organizations, obtaining information about work and services in the home, obtaining information about major repairs of your home, determining the house code in the GIS Housing and Communal Services at the address.

Source: https://gosuslugigosuslugi.ru/gosuslugi-dom/

Directory of government websites

To go to other government websites, click on the icon “

» top horizontal menu Displays the directory of government websites.

Directory of government websites

In the Categories , select the area of interest from the options provided. Click on the hyperlink with the name of the sphere. Options for organizations on the selected topic will be displayed.

Organizations on the topic “Health, sports, tourism”

To view information about the organization and a link to the website, click on the hyperlink with the name of the organization. Organization information will be displayed.

Information about the organization

To go to the website of the selected organization, click on the hyperlink in the Contacts block. To return to the list of topics, click on the icon “

».

Alteration

Following the law, all organizations that have begun to perform responsibilities for managing apartment buildings are obliged to post information about themselves and the houses on the GIS Housing and Communal Services website within a week (read about the timing of posting information here, and the responsibility for non-posting is described here).

Changing data for an individual:

At the top of the page we find the “Account Settings” button.
Here you can increase the degree of its protection; you can also view the latest actions performed on the site from this profile.
To enhance security, you can set up alerts using the “Send notifications by email” button.
On the first page, on the left, there are fields for changing basic user data (personal and contact information, documents and vehicles).
By clicking on the “Go to State Services” button, you will be taken to the State Services Catalog page.
By filling out a large amount of information, access to an even greater number of services is opened. Based on this, it is important to fill out all available fields.

the right side of the page is account information . Based on the extent to which the profile will be filled out, one of the existing statuses is assigned - “Simplified”, “Standard” or “Confirmed” form:

An account receives simplified status if personal information is not specified.
It becomes standard after filling out and confirming your phone number and email.
Only after providing all the necessary information can it acquire the Confirmed status.

To make changes on the page of a legal entity, the following steps are taken:

After registration is completed, it becomes possible to enter personal information about the organization and its leader. In this case, there is no need to fill in all the fields, because certain information has already been filled in automatically, based on the information contained in the electronic signature key.
After the completed actions, the system automatically checks the completed data. Upon successful data verification, the legal entity’s profile is registered in the Unified Identification and Logistics Authority.

We talked about the nuances of filling out the GIS housing and communal services here; we talked about more details about the GIS housing and communal services system here.

Section Educational materials

The Training Materials section contains two items: Textbooks and Videos of GIS Housing and Communal Services .

"Training materials"

When you click the first item “Tutorials”, an empty window appears in which you should set the necessary search criteria for the GIS housing and communal services. At the bottom and left there are subsections: Headings and User Categories

If you click the “Video” button, a search line will appear, under which you need to highlight the purpose of the videos and the user group affiliation. Then enter keywords; the desired time period and region of the Russian Federation. Below you can specify the number of videos that you want to display on the page.

Programs in the field of housing and communal services and urban environment

When you click on the horizontal navigation menu item Programs in the field of housing and communal services and municipal environment, the context menu of the section is displayed.

Context menu of the section “Programs in the field of housing and communal services and urban environment”

In this branch, to the right of the previous section, data is concentrated, where when you hover the cursor, a submenu of 3 items appears

Register in the field of housing and communal services
Register in the field of overhaul
Priority project: Creation of a convenient urban environment

Here you can also set search parameters for GIS housing and communal services to reduce the amount of output data.

Section "Registers"

Registers section contains registers of housing facilities, information providers, inspections, information on readiness for the heating season, licenses, disqualified persons, administrative offenses, etc.

Items in the “Registers” section

When you click on the section of the horizontal navigation menu Registries , the section's context menu is displayed.

This area contains a grouping of catalogs related to

housing stock
suppliers of the necessary data
licensing
disqualified citizens
administrative violations
checks
preparedness for the winter season
acts on deprivation of land plots
list of authorities
settlements without Internet access

Personal account of GIS Housing and Communal Services for a legal entity

Starting work in the GIS Housing and Communal Services for employees of the organization begins with logging into the system on the website https://dom.gosuslugi.ru and authorization in the Unified Identification and Logistics Authority. After authorization, the user role selection form is displayed, where you need to select the organization on whose behalf you want to work (Fig. 5):

Rice. 5

You get to the organization’s personal account (Fig. 6):

Rice. 6

The personal account of the GIS Housing and Communal Services for a legal entity consists of several sections:

Section "Administration".

This section contains all the tools for the work of an organization administrator, i.e. menu items in the “Administration” section are available only to heads of organizations and other persons with the authority “Administrator of the GIS Housing and Public Utilities Organization” established in the Unified Identification and Logistics System. Here you can view and change organization data, payment details, add employees, grant them access rights or, on the contrary, limit them, connect information systems, grant access rights to IS operators, etc.

Section "Management Objects".

This section contains all the information that concerns management objects. Here you can place management agreements (or the charter of the partnership; without the charter, further posting of information about the house is impossible), information about personal accounts, metering devices, the amount of fees, utility consumption standards, tariffs, and intra-house networks. Here you can add or delete houses, post information about the organization’s activities, service agreements, OSS protocols.

Section "Major repairs".

Information regarding major repairs is entered here. This section contains information about capital improvement plans, regional capital improvement programs, the register of accounts, the register of capital repairs, information on the amount of funds and contracts for the execution of capital repairs.

Section "Payment of housing and communal services".

Here you can find information about payment documents, charges, payments from the owner, calculations and recalculations.

Section "Directories".

Here you can create and view directory entries on utilities and additional services, works and services of the organization.

Section "Appeals".

In this tab, you work with received requests from owners. Here you can also work with your own requests, add, send to any authorities and edit them.

Section "Licensing".

This section is intended to contain information about licenses for managing apartment buildings.

Section "Analytics and reports".

This section deals with different types of reports needed by management organizations.

Section "Other".

In this section, you can organize a forum at home, take part in the GIS Housing and Communal Services forum, set up information messages, and maintain a register of individuals.

The composition of information posted in the GIS Housing and Communal Services by management organizations and distribution centers, the timing and frequency of placement are regulated by Order of the Ministry of Telecom and Mass Communications of Russia and the Ministry of Construction of Russia dated February 29, 2016 No. 74/114/pr “On approval of the composition, timing and frequency of placement of information by information providers in the state housing information system -municipal services."

Section "Information for citizens"

The Information for Citizens section contains information about tariffs, social support measures, standards in the housing and communal services sector, etc.

To view information for citizens, click on the section of the horizontal navigation menu Information for Citizens and select the item you are interested in.

Items in the “Information for Citizens” section

Here you can find out

About tariffs
About indices that adjust payment amounts
About consumption standards
About methods of housing control

Termination of powers

Authority terminates when:

expiration of their validity period;
posting information about their recall in the system;
posting in the system information about the renunciation of authority by the person to whom it was granted;
termination of the authority of a user who has provided such functionality to perform actions in the system on his behalf to another person;
absence or termination of grounds for granting powers, or placement of relevant information (decisions of judicial authorities) in the system;
identifying the fact that a user of the system has provided false information in an application for registration or grant of authority.

Public services login to your personal account

To log into the user's personal account, click the Login in the upper right corner of the page.

On the first page of the GIS portal, under the red “Login” button, there is an inscription: Register.
After clicking on it, a form appears, at the bottom of which you are asked to follow a link to the State Services resource.
Here you need to enter your personal information: full name, mobile number and email address.
Next, you need to agree to the terms of the portal and privacy policy, and click on the Registration button.
After this procedure and receiving a password, it becomes possible to log into your own virtual account of the GIS Housing and Communal Services and enjoy the benefits of a regular client.

The login and password entry form is displayed

The following options for logging into your personal account are available:

Using a mobile phone or email as a login;
Using SNILS as a login;
Using an electronic signature.

In what cases can access be denied?

As already mentioned, in order to obtain the right of access, it is important to have a confirmed user account of the system in the ESIA for an individual and individual entrepreneur or authorized representatives for state authorities, local government, state extra-budgetary funds and other other legal entities. Otherwise, the user will be denied access to perform any actions in the Housing and Communal Services GIS.

The presence of a personal account in the GIS Housing and Communal Services will greatly expand the capabilities of the organization and make it easier to regulate its work. If you carefully familiarize yourself with all the intricacies of working on the site, in the future this will speed up the work process, both for the manager, employees of the organization, and for ordinary users of this resource.

How to obtain a coronavirus vaccination certificate through government services

To receive an electronic certificate of vaccination against coronavirus through government services, you must have a verified account on the government services website. After the second vaccination, the doctor should be instructed to transfer vaccination data to the public service portal.

HOW TO FIND AND DOWNLOAD A DOCUMENT

1) Login to the personal account of the STATE SERVICE.
2) Checking the letter or notice of VACCINATION.
3) Independent search for a certificate. Through the search we look for “Vaccination against COVID-19”, then “Diary of self-observation and certificate of vaccination COVID-19”.
4) Downloads the certificate in PDF format.
5) If there is no certificate, click on the “complain” button. We fill out the application and wait for a response.

A COVID-19 vaccination certificate is available to users after completing the second stage of vaccination. This service contains information about the vaccination process. At the request of users, it is possible to transmit information about their own well-being to the register of vaccinated people of the Russian Ministry of Health.

If you have been vaccinated or have had COVID-19, but the information does not appear, please report an error. A survivor certificate is issued only to those who have been officially diagnosed with COVID-19 in a medical institution (ICD-10 codes U07.1 and U07.2)

What is a QR code

A QR code is a special type of barcode. It allows you to quickly recognize information using your mobile phone camera. A QR code is assigned to certificates of vaccination and history of COVID-19, as well as the results of a PCR test. It contains the document ID and a link to its review page.

The QR code is valid for different times, depending on what it confirms

• vaccination - 1 year
• past illness - six months
• PCR test results – 72 hours

Using a QR code, you can confirm your right to visit cafes, restaurants and other catering organizations, as well as public events during the period of restrictions caused by COVID-19. To check, you need to present the QR code on your smartphone or printed out along with your identity document. After scanning the QR code, a page with the verification result will be displayed

QR codes can be obtained on the State Services portal, in the State Services applications. Moscow residents can get a QR code at immune.mos.ru

A vaccination certificate with a QR code appears after receiving the final dose of the vaccine. A certificate with a QR code about the previous illness - if the diagnosis of COVID-19 is documented. A QR code is assigned to a PCR test only if the test is taken in a laboratory that transmits the results to the State Services

In Moscow, there are restrictions on QR codes for PCR tests: the test must be taken in a laboratory connected to the EMIAS (unified medical information and analytical system). List of laboratories connected to EMIAS

Granting authority to others

System users can grant permissions to other persons to transmit and receive information . At the same time, the authority to perform the same actions can be granted to only one person. To transfer similar powers to another person, you must first revoke them from the previous user.

Powers are considered granted from the moment the person to whom they are delegated posts information about his consent in the system. The user who has received these powers cannot delegate them to another person.

Why doesn't the certificate appear?

It takes time to transfer data from a medical organization to the register of those vaccinated against COVID-19 and to State Services. Usually this takes no more than a day. If the certificate still does not appear, check the account status - it should be confirmed. This can be done in your personal account

If everything is in order with your account and all checks have been completed, report the error to the medical organization where you received the vaccine. Your details may not have been entered into the register of vaccinated people or entered incorrectly

You can send a message in the feedback form. Select the category “Vaccination against COVID-19” and the subcategory “I was vaccinated, but did not receive a certificate at State Services”

Users of the State Services portal are invited to the GIS Housing and Communal Services

In October, users registered on the website gosuslugi.ru received an email invitation to check information about their home in the State Information System for Housing and Communal Services.

What citizens can control in their personal account through the government services portal and how this will affect the work of management organizations, we will look into today’s article.

How it all started

The letters were sent a few days after a meeting on GIS housing and communal services with the Deputy Chairman of the Government of the Russian Federation Dmitry Kozak. At the meeting on October 6, they discussed how the system works now, how to technically modernize it and what changes to make to regulatory legal acts.