State Housing Inspectorate of the Moscow Region

Zhilinspektsiya (State Housing Inspectorate) in Moscow is a government agency that monitors the condition of the housing stock of the Russian Federation. In each region, local councils are organized, functioning in accordance with the norms of the Constitution and other laws and regulations.

One of the tasks The main task of the GZHI in Moscow is to monitor compliance with legislation regarding the housing stock, and to implement standards relating to the modernization of energy saving. Representatives of the structure also monitor the procedure for the formation of capital repair funds and monitor compliance with the requirements for the use and maintenance of the housing stock.

The responsibilities of the State Housing Inspectorate also include checking the legality of the organization of homeowners' associations, homeowners' cooperatives, and management companies, including checking the quality of the services they provide, the correctness of billing, and the public's awareness of the financial results of their activities.

At the same time, employees of the State Housing Inspectorate cannot carry out inspections related to financial and economic activities.

Reasons for complaints to the State Housing Inspectorate

Residents and business entities in Moscow have the right to send a complaint to the housing inspection office in the following cases:

• when there are violations regarding the maintenance of the house, its repair, standards for providing services (for example, a non-working elevator, lack of light bulbs in the entrance, mold in the basement rooms, low temperature of hot water, non-working heating, when the entrance is not cleaned, household items are not removed waste, etc.). In this case, you must first contact the service company and keep the registered complaint;
• when installing devices for consuming utilities and resources;
• to check the correctness of the calculation of utility bills (when the applicant has evidence that they are overpriced);
• to review service contracts;
• improper maintenance and use of premises;
• on issues of management and maintenance of apartment buildings.

Notaries in Moscow (Moscow)

How to file a complaint

If a citizen does not provide his contact information, draws up a document incorrectly, or violates the procedure for appealing violations of housing legislation, he should not count on the reaction of the State Housing Inspectorate of the Moscow Region. For a complaint to be accepted for consideration, it must contain the following information:

• details of the recipient (the document can be sent to the Main Directorate or territorial unit, addressed to a specific official);
• personal and contact details of the applicant;
• address of the house whose residents are not satisfied with the work of the HOA or management company;
• the essence of the appeal: what duties are not fulfilled by the management company or the HOA, what is the violation of the current legislation, whether there was an attempt to resolve the conflict without the intervention of a supervisory authority, when such an appeal was submitted and whether a response was received;
• reference to legal norms that were violated;
• a list of requirements (as a rule, we are talking about eliminating identified violations);
• a list of additional materials that are attached to the application.

The more additional materials the applicant can provide, the higher the likelihood that his requirements will be satisfied.

Punishment

After receiving the complaint, an inspection is scheduled. If an employee of the Civil Housing Inspectorate discovers violations, he issues instructions that the violator must comply with within the allotted time. In addition, based on the results of the inspection, a protocol on an administrative violation in the form of a fine and even a ban on the provision of public services may be drawn up. At the same time, it is also possible to be brought to criminal liability if an employee of the State Housing Inspectorate sends the inspection materials to law enforcement agencies to open a criminal case. An employee of the State Housing Property Inspectorate also has the authority to file a lawsuit in court to assert the rights of homeowners.

Intermunicipal department of the Ministry of Internal Affairs of Russia "Troitsky" in Moscow

The legislative framework

When filing a complaint, you should be guided by the following legislative acts:

1. Housing Code of the Russian Federation dated December 29, 2004 N 188-FZ (as amended on July 31, 2020).
2. Code of the Russian Federation on Administrative Offenses dated December 30, 2001 N 195-FZ (as amended on July 31, 2020) (as amended and supplemented, entered into force on August 11, 2020).
3. Federal Law “On the Protection of Consumer Rights” dated 02/07/1992 N 2300-1 (as amended on 04/24/2020).
4. Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006. N 59-FZ (as amended on December 27, 2008).
5. Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170 “On approval of the Rules and Standards for the technical operation of the housing stock” (Registered with the Ministry of Justice of the Russian Federation on October 15, 2003 N 5176).

Licensing of management companies

Within the framework of the State Housing Inspectorate, there is a licensing commission that issues permits to service companies to conduct core business activities in Moscow. The commission examines managers, issues licenses, and controls the quality of management of an apartment building. For monitoring purposes, a pilot project for online assessment of management companies is currently being launched. If an individual legal entity has a rating of two, it immediately loses the right to provide home maintenance services.

Go to the official website of the State Information System of Housing and Communal Services of the Russian Federation.

Complaint about lack of repairs

In accordance with Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170, the management company is obliged to promptly repair entrances, attics, roofs and communications. But residents of apartment buildings are often dissatisfied with the condition of common areas and adjacent areas. Violating current standards, management companies do not always monitor the physical wear and tear of elements, which over time leads to serious consequences (flooding of apartments, roof leaks, collapse of walls, etc.). In such a situation, the tenant of the house must contact the management company and demand that repairs be carried out, as provided for by current legislation. If his demands are not satisfied or the response is not provided within the specified period, he will have to file a complaint with the State Housing Inspectorate of the Moscow Region. The text of such a document will need to indicate:

• address of the residential building where the applicant lives;
• name of the management company;
• date of last repair;
• a link to the norm of current legislation regulating the frequency of repair work;
• a list of objects or elements that need repair (replacement of window frames, pipelines, puttying of the floor covering, etc.);
• whether an attempt was made to resolve the situation without contacting the supervisory authority by filing a claim with the management company;
• list of requirements: conduct an inspection of the stated facts, issue an order to eliminate violations, report the results.

The document should be accompanied by additional materials that can be used by the State Property Committee of the Moscow Region to consider the complaint (a copy of the response from the Criminal Code, photographs of the premises in need of repair, expert opinions, etc.).

Write a complaint against the management company

State Housing Inspectorate of the Moscow Region

Where to contact

Housing Inspectorate for the Western Administrative District

Where to get it

Consultative and diagnostic clinic No. 121, branch No. 5 in Moscow

What regulations to rely on when writing

In the example under consideration, a citizen can refer to Government Decree No. 354 of 05/06/11, which reflects the basic conditions under which citizens should be provided with public services. In accordance with this legislative act, if residents do not receive heat in the required amount, the heat supplier is obliged to recalculate, reducing the cost of the service by 0.5% for each hour of actual failure to fulfill its obligations. In addition, it can be noted that according to the existing act on the absence of heat in a residential premises, the room temperature indicators differ from those specified in GOST R 51617-2000 “Housing and communal services. General technical conditions", according to the standards of which the temperature in living rooms, kitchen and bathroom should be 18 degrees, and in the bathroom - 25. If the deviation of temperature indicators from the established norm does not exceed two degrees, there is no point in writing a complaint, since this error is acceptable.

Housing Inspectorate of the Eastern Administrative District of Moscow

Where is it issued?

Housing Inspectorate for the South-Eastern Administrative District of Moscow

Where to apply

Housing Inspectorate for the Central Administrative District Department for supervision of the reconstruction of premises in residential buildings

Where to apply

Perovsky district department of bailiffs of the Federal Bailiff Service of Russia in Moscow

✔ Some issues can only be resolved in court

For example, invalidation of the decision of the general meeting, eviction from the premises. Many issues are more effectively resolved not through complaints, but through the courts. This is especially true for the protection of consumer rights, since owners can expect to receive a consumer fine, and sometimes moral damages. Therefore, if you are 100% confident that you are right, then it is better not to waste time and nerves on correspondence with the authorities, but to contact a lawyer and then go to court - immediately after receiving the response from the management company.

We collect judicial practice on housing and communal services in the region on a separate page. Other useful materials about citizens’ appeals are collected in a separate collection on the Housing and Public Utilities News website.

Housing Inspectorate of the South-Western Administrative District of Moscow

Where to contact

Housing Inspectorate for the North-Eastern Administrative District of Moscow

Where to apply

Housing Inspectorate for the North-Western Administrative District of Moscow

Where is it issued?

Shcherbinsky Department of Guardianship and Trusteeship - Shcherbinka

Legislative provisions on relationships between neighbors in apartment buildings and private houses

If a person is not satisfied with the utility resources supplied by the management company: poor water flow or constant power outages, then you can write an application to the housing inspectorate and demand that this issue be looked into. GZHI can also help with relationship conflicts with other residents. If neighbors systematically violate the rules of residence, then justice can be found against them, since every citizen has the right to make complaints.

It doesn’t matter whether a person is in a city or town, all premises are serviced by a housing cooperative or a management company. To restore justice, the legislation provides for a sample complaint to the housing inspectorate and a specific procedure for filling out the form and submitting it.

This process is regulated by the Housing Code of the Russian Federation, Government Decrees No. 25 and No. 491 (as amended and supplemented in 2019). The first PP announces the rules that all property owners must follow, and the second regulates the rights and responsibilities of citizens. The law does not prohibit the use of regulations within the limits established by housing legislation, as well as federal sanitary and technical standards.

There have been some changes made for 2021. Now Article No. 17 of the Housing Code of the Russian Federation obliges owners and tenants to strictly follow the rules and interact with neighbors.

This includes compliance with sanitary standards and public order:

• noise;
• accumulation of garbage;
• animals;
• smoking;
• maintenance of common property.

Watch the video: “Complaint to the State Housing Inspectorate in the absence of a response from the management company.”
The tenant is obliged not only to participate in the costs of repairs, but also not to litter, not to create a threat to other residents of the apartment building, and to maintain peace during certain hours. Construction work is only permitted during the daytime. Federal Law-52 obliges all citizens not to make noise from 23.00 to 7.00 and talks about sanitary standards.

Federal Law No. 15 (as amended in 2021) informs about the preservation of public health. In particular, the document stipulates restrictions on smoking in public places. Article No. 30, paragraph 4 of the Housing Code of the Russian Federation says that owners are obliged to ensure the safety of common property.

State Housing Inspectorate of Moscow

Where to go

Procedure

If a citizen living in an apartment building is dissatisfied with the quality of work of the management company or HOA, is faced with an unreasonable increase in tariffs or a violation of housing legislation, he must act according to the following algorithm:

1. Contact your management company or HOA, which is best done in writing. The document should indicate the identified violations and clearly formulate your requirements. This is a mandatory condition for filing a complaint with the State Housing Inspectorate of the Moscow Region, otherwise its consideration will be refused. If the requirements are not satisfied or the recipient does not respond to the complaint within the prescribed period, you will have to contact the State Housing Inspectorate.
2. File a complaint with the State Housing Inspectorate of the Moscow Region. To do this, you will need a written (electronic) document and additional materials indicating the validity of the tenant’s requirements. To avoid the loss of important documents and records, it is better to attach copies to the claim (in some cases, notarization may be required).
3. Wait for the decision of the State Housing Inspectorate. Based on the received application, the facts specified in the document will be verified. Depending on the results obtained, an order may be issued to eliminate the identified violations. If the applicant's demands are not satisfied (or are not fully satisfied), he has the right to seek help from other supervisory authorities or the court.

How to write a complaint against an HOA

If the management company does not agree with the order, it will try to appeal it in the Arbitration Court. But the citizen on the basis of whose appeal the inspection was carried out will not be a participant in the trial.

Housing inspection for the Northern Administrative District

Where is it issued?

Housing Inspectorate of the Southern Administrative District of Moscow

Where is it issued?

Register on the public services portal

First of all, you need to register on the site. The portal identifies you for serious actions, such as obtaining identification documents, various benefits and allowances. The “cut down” version also allows you to pay fines and state fees. You can access limited functionality using your data and phone number. The code received in the message will register you according to a simplified procedure.

But if you plan to use all the features of the site, you need to verify your identity when registering. You can do this in several ways:

• at specialized service centers, taking with you your passport and SNILS. The list and location of centers can be found on the website by searching for “user service centers”
• via online banking. If you are clients of Sberbank, Tinkoff Bank or Pochta Bank, you can confirm your identity through online services. Since you also identified your identity as a client when registering with the bank, the interaction of banks and the gosuslugi.ru website greatly simplifies your life.
• using Russian Post. You can request a confirmation code by mail from your unconfirmed account on the public service Internet portal. When delivering a registered letter, the postal operator will confirm your identity, and using the sent code you will give your account verified status.
• If you are moving forward by leaps and bounds with modern technologies, you can confirm your identity using an enhanced qualified electronic signature or a universal electronic card (UEC). However, if you have all this, then most likely you are already registered for government services and are using all the benefits provided.

After registration, be sure to enter all reference data into the system. Availability of information about SNILS numbers, birth/marriage certificates, driver's license, medical policy and other information will greatly facilitate your work with the services offered.

The next stage is actually drawing up a complaint.