Submit meter readings - methods and timing of transfer

Current legislation obliges citizens to pay for consumed utility services in a timely manner and in full. This requirement is contained in Article 153 of the Housing Code of the Russian Federation.

Utilities include the provision of energy, water, gas, and so on. In addition, owners and tenants of residential premises pay for maintenance, cleaning and improvement of the local area, and also make contributions for major repairs if they live in an apartment building.

At the same time, for more efficient collection of funds and convenience for citizens when making payments, special settlement centers were created in various regions, whose task is to accumulate rent received from residents and redirect it to direct utility service providers.

What it is

Decoding the abbreviation EIRC in simple words is a “single information settlement center”, and EIRTs is a legal entity created on the basis of a decision of regional or municipal authorities.
The main task of the settlement center is to accept payments from the population for utility services consumed by citizens. Attention! The EIRC itself does not provide housing and communal services, but acts only as certain intermediaries between their consumers and suppliers.
Here a question may arise related to the advisability of creating such settlement centers. However, their activities show effectiveness in collecting utility bills. The fact is that providers of housing and communal services are a variety of organizations that have their own tariffs and settlement accounts, while each supplier is a separate legal entity not associated with others.

For example , completely different organizations provide the population with gas, water and electricity. In this regard, previously citizens paid bills for consumed utility services to each supplier separately, which represents a certain inconvenience.

The EIRC has concluded agreements with all housing and communal services suppliers, and citizens can pay for consumed resources using one personal account according to the “single window” principle.

How to use

Your personal account is a page with clear and easy navigation.

Anyone, both a beginner and an experienced user, can understand it.

And very often the consumer wonders how to use all the services in the office. In fact, everything here is very simple.

The consumer only needs:

1. Log in to your personal account.
2. Go to the section “Catalog class=”aligncenter” width=”1344″ height=”609″[/img]
3. Study all the services offered in this section, select the desired service, and click on the “Order” button.

What does the settlement center do?

The task of the EIRC includes direct interaction with consumers of housing and communal services, aimed at ensuring full collection of utility bills.

The main activities of the settlement center include:

1. Calculation of payments for consumed utilities. Payments are calculated based on the tariffs established by suppliers, as well as the readings of individual metering devices, which are transmitted by the owners and tenants of residential premises.
2. Generating payment receipts and delivering them to the consumer. Every month, the EIRC generates and distributes payment receipts detailing the volume and cost of housing and communal services.
3. Accepting payments from the public. Citizens make payments for consumed utilities at the cash desks of payment centers. In most regions, it is possible to pay for housing and communal services with a bank card or make an online payment.
4. Settlements with suppliers. Funds received to pay for housing and communal services from citizens are sent to utility service providers minus a small commission that the EIRC withholds to pay for its operating activities.
5. Informing citizens on issues related to charging for housing and communal services. Owners and tenants have the right to contact the EIRC on any issues related to the calculation of housing and communal services. In addition, it is the settlement centers that accept claims made when the accrued amounts are unreasonable.
6. Issuance of certificates. EIRC employees are required to issue certificates and other documents to the population confirming the presence or absence of arrears in payment of housing and communal services.

What happens if you don’t submit your testimony on time?

In this case, the calculation of charges will be made based on average monthly consumption volumes. It is these that the user will have to pay. Next month he needs to take readings and transfer them to the operator in a timely manner. Only then will the new payment document be correct.

Remember: if the client does not submit the readings of electrical appliances on time, then his data will not be taken into account.

Let's summarize: as we can see, transmitting readings from metering devices is incredibly simple. The main thing is to correctly record all the readings and quickly transfer them to the service provider.

Principle of operation

The EIRC is in close electronic cooperation with utility service providers. Thus, after the creation of a settlement center in a region or municipality, it develops and implements special software to ensure settlements with consumers and suppliers of housing and utility services.

After this, the settlement center enters into contracts with suppliers and consumers . It should be noted that suppliers do not have the right to evade their conclusion. In turn, utility service providers transfer to the EIRC all the necessary electronic databases containing information about consumers.

Upon completion of this stage, the EIRC begins to generate receipts of a certain form, after which they begin to arrive to consumers.

After paying for housing and communal services, the funds are accumulated in the account of the settlement center and then transferred to the service providers.

It is also useful to read: Rights and obligations of the owner of the premises

How to order maintenance and repair services

Maintenance and repair are two of the most popular services presented on our website. These are the ones our users order most often. How can you order them? The process is very simple.

Consumer:

1. Logs in to your personal account.
2. Selects the desired service. For example, he can go to the “Home Appliance Repair” category and click on the “Order” button.
3. Fills out the form.

Enter into it:

1. Promo code.
2. Method of payment for the service. Usually there is a postpaid system.
3. Note.
4. Mail.
5. Telephone.

Now the consumer only checks the entered data and clicks on the “Confirm” button.

Additionally, he can attach a file to the completed application form.

At the time chosen by the consumer, a master will come to his home and carry out all the work.

How receipts are generated and delivered to payers

Receipts are generated monthly. They are unified documents containing the following information :

• payment receiver;
• information about the payer;
• information about the residential premises, including square footage and number of residents;
• name of utilities;
• volume of consumption;
• established tariff for one unit of consumed utility resource;
• accrued amount for each resource consumed;
• the total amount payable for the current period.

Payment amounts for housing and communal services are calculated on the basis of established tariffs (they are set at the regional level), as well as meter readings that owners submit to the EIRC. If a particular consumer does not have meters or the resource is provided at a fixed rate, then consumption standards are taken into account, which are again established at the local level.

Reference! Payment receipts are delivered to citizens at their place of residence. In addition, electronic documents are becoming increasingly common, which can be obtained by e-mail or in your personal account on the EIRC website.

When do you need to submit meter readings?

Testimony must be submitted within a certain time frame. They are installed so that the accounting department can process information in a timely manner and issue receipts for payment. For electricity meters in populated areas of the Moscow region, a single period is established from the 15th to the 26th of each month.

But the timing for transmitting readings from water meters depends on the management company and the city of the Moscow region.

How to correctly take data from different electricity meters is described in detailed video instructions:

What happens if you don’t submit your testimony on time?

It is not always possible to transmit information on meters monthly, and some residents simply forget to do this within the prescribed period. In this case, for the first three months, the management company or housing and communal services will calculate resource consumption according to the average. That is, they will take the meter data you provided for the last six months and calculate the average consumption.

This is stated in paragraph b of Art. 59 Government Decree No. 354.

After this period, the calculation will be made according to established standards. But when you submit the meter readings, the accounting department of the management company or housing and communal services will recalculate.

But if you do not allow a utility service employee to check electric meters twice, then in addition to the standard you will receive an increasing factor of 1.5. This is stated in Article 60 of Government Decree No. 354.

How do you prefer to transmit readings from installed metering devices? Tell us why you chose this particular method and why it is better than others. Your opinion will help other users learn about new and more convenient options for transmitting readings from the control panel.

Payment

In cities where utility payments are accepted through the EIRC, a network of settlement center offices is being organized where citizens can pay for consumed housing and communal services through the cash desk in cash.

However, this is not convenient in all cases.

Thus, receipts usually indicate account details to which citizens can transfer funds. Accordingly, using them, consumers can pay for housing and communal services through a bank. In some cases, a fee may apply for making a payment through a bank branch.

In addition, in many regions, payment for housing and communal services is available through a personal account, which can be accessed through the website or even through a mobile application.

Transferring meter readings using a mobile application

It is most convenient to transmit information through the government services website using a personal computer or laptop. However, this is not always possible or convenient. Transmitting meter readings via the Internet using a mobile application is a good alternative for active users of mobile gadgets.

To use this method, just download one of the free official applications (“Housing and Communal Services of Moscow” or “Moscow State Services”) on Google Play (for devices on the Android platform) or in the App Store (for devices on the iOS platform). After registering in the application, you should select the “Housing” section and the “Meter Readings” subsection, click on the “Enter Readings” button, enter the data and click “Save”.

Personal Area

In the vast majority of regions, citizens can register a personal account on the EIRC website. Let's look at its features using the example of the personal account of the EIRC in the Moscow region.

Thus, the website of the settlement center of the Moscow region is located at the web address www.my.mosenergosbyt.ru. On the main page you need to find the “Personal Account” tab.

In the menu that appears, click the “Registration” button. Here the user will see a special form in which they indicate :

1. User's full name;
2. e-mail;
3. Mobile phone number;
4. password (the user comes up with it himself);
5. user's date of birth;
6. floor.

In addition, information related to the address of the residential premises and the payer’s personal account number is additionally entered.

After registration is completed, you can access your personal account by entering your password and login in the appropriate section.

A personal account allows residents of the Moscow region to submit meter readings, receive information about accrued utility bills, pay for housing and communal services online, and be aware of the timing of verification of metering devices.

Additional features of the EIRC

If water and electricity meters in your house or apartment are broken, or the data for electricity or gas is not displayed correctly, then you can seek services for their replacement and repair. Here are the services that will be provided to you on the official website of the EIRC of the Moscow region MosOblEIRTs.rf:

• will install, replace and check hot and cold water meters. With such counters, according to statistics, you can save up to 40% of payment costs;
• install and replace electric meters;
• will carry out high-quality and urgent electrical installation work;
• They will help you repair and install all types of plumbing fixtures.

There are also a variety of offers and promotions that will allow you to perform all types of work at more favorable prices than the city average.

Pros and cons of the center

In general, the EIRC makes it much easier for citizens to pay for housing and communal services. In addition, the ability to pay utility bills online significantly saves time and provides convenience for consumers.

Important! It should be taken into account that the EIRC charges a certain commission when transferring funds to the supplier. This is not stated directly on the receipt, but the corresponding costs are taken into account when setting tariffs, which indirectly affects the welfare of consumers.