When you leave your apartment at the entrance, do you “admire” the peeling paint on the walls, broken windows, and dirt embedded in the ceiling? Is the condition of the elevator really deplorable? Almost every resident of an apartment building is familiar with a similar picture. Sooner or later you have to think about who is responsible for carrying out cosmetic repairs to the entrances. Of course, you can take the restoration of order into your own hands: organize all the residents, raise funds and bring the entrance to a normal and pleasing state. But it is better to submit an application to the housing and communal services for the repair of the entrance, a sample of which you can find in the housing office or write in any form.
To the manager (full name and name of the housing and communal services department), then from whom (your full name). Statement
I ask you, in accordance with the Housing Code of the Russian Federation, as well as the rules for maintaining property in apartment buildings (approved by the Decree of the Government of the Russian Federation dated May 23, 2006), to recalculate all payments for utility services (be sure to indicate which payments were made). Next, you need to indicate the reason for the recalculation.
Entrance repairs, broken windows and tiles: where to go and what to do
But housing and communal services are the same services as a haircut at a hairdresser or repair of a washing machine. You wouldn't think of paying for a bad haircut or an unrepaired TV. So why are residents of apartment buildings silent when the management company provides poor quality service? After all, you regularly receive a utility bill for repairs to your house and entrance. We will tell you who, how and with what frequency should make repairs to the entrance and hope that this information will help. Often the collapsed entrances of our high-rise buildings resemble scenes from films about the apocalypse. Shabby walls, broken glass and floor tiles - all this does not add aesthetics to staircases and elevator halls. It is very unpleasant to go to your home in such an environment.
Sample applications to the management company
Based on the current legislation of the Russian Federation (“Housing Code” of the Russian Federation, Government Decree No. 491 of the Russian Federation “Rules for the maintenance of common property”, an agreement concluded between residents and the management company, other regulatory and sub-regulatory acts), issues of maintaining the housing stock have been transferred from state competence to the level of interaction between the management company/other organizations involved in maintaining the building and the residents of an apartment building or other residential building.
- In the upper right corner the details of the official (position, full name), name and legal address of the management company are indicated. Next, you need to write from whom the application is being submitted (full name, address, contact details).
- In the middle of the sheet is written the name of the document - “Application”.
- Under the name, on a new line, the essence of the problem is stated in as much detail as possible. Next, options for solving the current problem are proposed in the form of a petition or demand, depending on the situation.
Making an application: instructions
Let's consider the procedure that needs to be followed to get your entrance in order.
- First, you need to draw up and write an application. It is written on a regular A4 sheet of paper in simple writing. There is no strictly regulated sample of such a statement, so you can rely on the standard form of any such document.
- In the introductory part, as a rule, the details of the addressee (responsible for carrying out current and cosmetic repairs) are indicated. This could be a housing and communal services company, a building management company or an HOA. Indicate the surname, initials, and contact information of the official to whom the application will be reviewed. This is usually the director of the organization.
- In the main part of the application, you must indicate a request for repairs to the entrance, indicating the date of the last similar work (it is not necessary to specify exactly, an approximate date is sufficient). Important: according to the law, the frequency of repairs is from three to five years (depending on the class of the building and the degree of its wear and tear).
- Describe in detail the specific areas that require immediate repair, focusing on the degree of wear.
- Indicate the date of the application and sign the document.
Now you know how to write an application for the repair of an entrance, a sample of which you found and filled out.
Rules for drawing up an application to the management company (samples of documents)
- Lack of cleaning of the local area.
- Violation of the timing of heating supply, as well as its shutdown.
- Incorrect calculation of payment for housing and communal services.
- Dirty entrances.
- Refusal to carry out repairs, replacement of the roof or violation of deadlines for completing work.
The housing and communal services sector has always been associated with a large number of problems. Residents of apartment buildings often complain about the provision of services by public utilities. Claims can be sent on any issues related to the activities of the Management Company, for example, a requirement to recalculate housing and communal services or replace a leaking roof. Where should I complain, and what do samples of standard applications to the management company look like?
How to write and where to file a complaint about inflated housing and communal services tariffs?
With inflated housing and communal services tariffs, things are somewhat more complicated, since their management company sets them after agreement with local administrative authorities. Copies of meeting documents can be obtained from both the management office and the service organization.
If, based on the results of the meeting, certain limits for raising tariffs are established (or a basic formula for their calculations is indicated), but in fact the prices are higher, then you can complain to:
- management company directorate;
- State Housing Inspectorate;
- Rospotrebnadzor;
- Federal Tariff Service;
- prosecutor's office
The presence of collective complaints is a potential opportunity for a management company to lose its license.
But simply complaining about high prices is a waste of time. Arguments always need to be supported by documents or detailed calculations that, in the opinion of the complainants, were exaggerated in favor of the service company.
Initially, the complaint should be sent specifically to the directorate of the organization. If this does not help in any way, then you can already send an application to the State Housing Inspectorate and the Federal Service for Tariff Issues (possibly at the same time). It is imperative that the complaint be accompanied by a document confirming that previously the same appeal was addressed to the management company itself, but no answers were provided (or the cost of the services provided was not recalculated).
Experts recommend contacting a lawyer to draft it. Competently drafting a complaint is a guarantee that the management company will be obliged to respond to it. Otherwise (if evidence is not provided or it contains a minimum of information), the organization will be able to refuse to consider the application.
Example and sample complaint
The application is drawn up in free form, but it must contain the following information:
- to whom it is addressed;
- who draws up the document;
- the essence of the complaint (indicating the period when the inflated tariffs were in effect);
- evidence (calculation using the provided formula, minutes of the meeting of the administrative commission, order of the Federal Tariff Service);
- date and signature (list of everyone who certifies the document, if the complaint is a collective one).
Here you can download a sample complaint form.
The management company undertakes to provide a response to the complaint within 30 days.
Replacement of windows in the entrance
Hello! According to the Housing Code and Article 168, the capital repair program provides for the following: Walls and facade, replacement of facade insulation and repair of basement floors, dismantling of window structures and installation of windows with sound insulation and heat conservation functions. Repair of balconies and loggias, including their glazing, replacement of metal fences on balcony structures, installation of canopies over the entrance to the entrance and basements, installation of canopies over balcony structures, installation and dismantling of drains, reconstruction of fire escapes and external parts of the elevator shaft. Foundation and basements organization of tightness of technical systems at their junction with the foundation, reconstruction of the foundation and basements. Roof and attic spaces: fire-prevention impregnation of all wooden parts of the roof and attic, repair of the roof and replacement of its worn parts, installation and dismantling of internal parts of the drain, reconstruction of lightning protection systems, installation and dismantling of fences and attic floors. Flights of stairs: reconstruction of stair steps, dismantling of worn railings and stair gratings, as well as installation of new ones. Doors and landings: replacement of doors at the entrance to the entrance, in vestibules and on landings, if they were provided for during construction, reconstruction of the area in front of the entrance to the entrance, dismantling of lighting fixtures on the entrance landing and installation of new ones. Central heating and ventilation installation of shut-off valves, installation of pipes, risers and connections for uninterrupted and safe heating, installation of ventilation grilles, cleaning of ventilation. House water supply, installation of communal pipe systems and towel dryers, installation of shut-off valves, reconstruction of fire hoses in apartments, installation of cold and hot water flow meters. Sewage and drainage works: reconstruction of the internal drainage system, replacement of the sewer deck. Electrical equipment, installation of energy-saving lighting fixtures with protection against breaking, reconstruction of electrical and access panels, reconstruction of lighting fixtures in common areas, replacement of emergency lighting of entrances. Garbage chute system, installation of disinfection and flushing systems, necessary reconstruction of the garbage chute shaft. Fire warning system, installation of automatic fire detectors, installation of additional extinguishing systems in high-rise buildings. Internal gas supply: installation of gas equipment inside the house, dismantling of gas equipment in basements and attics, installation of a new gas pipe on the outside of a residential building. Finishing inside the house, finishing of apartment areas and landings, interior finishing of apartments if they were damaged due to careless work of builders. Elevator shaft reconstruction of the elevator shaft and installation of new elevator cabins, creation of an unobstructed environment for the disabled. Hello Alexey, replacing window units in the entrance does not apply to routine repairs and maintenance of common property. This issue should be resolved at a meeting of the owners of the premises of your home. The issue of financing the work is also being resolved - either from funds from a special account of the house, which collects money for major repairs, or through additional contributions.
How to write an application to the management company for the repair of the entrance: we draw up a letter according to the sample
There are times when you can hear a refusal from managers due to the fact that this is not part of their responsibilities. However, they can carry out repair work for a fee. It is also a very common excuse that these services are not specified in the concluded agreement. All these excuses are a direct violation of Russian legislation.
- wall treatment before painting (putty, primer, etc.);
- painting walls;
- ceiling preparation;
- painting the ceiling;
- repair of the vestibule, entrance to the entrance;
- repair of entrance canopies;
- replacement of glass in windows;
- replacement of windows, frames and other window-related repairs;
- repair, painting, inserting locks, replacing mailboxes;
- repair of flooring and its individual parts;
- painting, repair and replacement of batteries;
- painting, repairing and replacing railings;
- repair work related to garbage chute breakdowns;
- repair work of lighting devices, as well as replacement of lamps, fixtures, etc.
What property are window units and who pays for the work?
The answer to this question mainly depends on the following main factors:
- window location (entrance or apartment);
- forms of ownership of the premises in which the corresponding structure is located (shared ownership of all residents of the apartment building, municipal or privatized apartment).
In a privatized apartment
According to general rules, a privatized apartment is private property. In this case, the provisions of Chapter 5 of the Housing Code of the Russian Federation will apply. Thus, in accordance with paragraphs 3-4 of Article 30 of the above-mentioned normative act, the owner of a privatized apartment has the following obligations:
- fully finance its maintenance;
- maintain the apartment in proper condition, avoiding mismanagement of your property and not violating the interests of other citizens living nearby;
- comply with the basic rules for the use of residential premises, as well as common property.
Thus, windows located inside a privatized apartment belong to private property and must be repaired exclusively at the expense of the owner of this living space.
In the municipal
One of the common ways to rent residential premises is to conclude a social tenancy agreement, the main parties of which are:
- landlord - the owner of the residential premises represented by a government agency or a representative of local government;
- tenant - a citizen who wishes to obtain the use and ownership of municipal property.
So, in accordance with paragraph 2 of Art. 65 of the Housing Code of the Russian Federation, one of the responsibilities of the landlord is to finance major repairs in residential premises transferred to the tenant under a social tenancy agreement, as well as to take part in the maintenance of the common property of the apartment building.
Windows located in a municipal apartment are the property of its owner, that is, a state authority or local government (usually the city administration). Thus, their repair or replacement must be carried out at the expense of the renter.
If the owner of a municipal apartment does not properly fulfill his responsibilities for its maintenance and repair, the tenant has the right to demand a reduction in the amount of payment for such premises (Clause 2 of Article 66 of the Housing Code of the Russian Federation).
In the common area of an apartment building
To begin with, it should be noted that the windows located in the entrance of an apartment building are the common property of its owners. This conclusion follows from paragraphs. 3 p. 1 art. 36 of the Housing Code of the Russian Federation, according to which the joint assets of residents also include the enclosing non-load-bearing structures of the building.
In connection with this circumstance, repairs of windows in the entrance of an apartment building must be carried out at the expense of its residents (clause 1 of article 39 of the Housing Code of the Russian Federation). At the same time, carrying out the appropriate restoration work is the responsibility of the management company (homeowners association, housing office, etc.).
You may also be interested in reading about whose responsibilities include cleaning and landscaping the local area, which organization should remove garbage in the courtyard of an apartment building, how the entrances should be cleaned, who is to blame if the intercom or elevator does not work.
How to force a management company to make repairs at your entrance
- replacement of glass in windows and restoration of the latter;
- painting ceilings and walls;
- renovation of the vestibule;
- updating the input block;
- repairing or updating mailboxes in case of damage;
- painting thermal elements and stair railings;
- updating lighting elements;
- updating of fire panels;
- repair of visors.
Repairing the entrance to an apartment building is a task that is inherently difficult only at first glance . If necessary, even in multi-story buildings, the process takes only a few weeks, taking into account the preliminary purchase of materials.
Additional Documentation
As additional documentation, you can attach the following documents:
- photo material;
- technical documentation of the house;
- the result of the examination of faults;
- A bill paid by residents to private organizations for troubleshooting.
And now a few words about where you can write a complaint. This could be the housing inspection, Rospotrebnadzor or the prosecutor's office. Also, in some exceptional cases, citizens can file a claim in court.
Protecting your rights as one of the owners of the premises of an apartment building is your direct responsibility. If you believe that you are being treated unfairly, be sure to fight for your interests. Our experts have prepared articles on how to write and submit an electronic complaint against an HOA in the traditional way and via the Internet.
Complaints about housing and communal services
- The address of the house and apartment in which you live must be indicated.
- The claim must be clearly formulated with a precise indication of the problem.
- It is necessary to provide all available rules and laws that govern this situation (Housing Code of the Russian Federation, Sanitary Regulations, Laws - everything can be found on the Internet).
- Justify and indicate to the housing office, homeowners association or management company that the solution to the problem is within their competence.
- Sign and number
This application must be submitted to the housing office, homeowners association or management company that services your home. If there is no reaction, then the application must be submitted to the prosecutor’s office and Rospotrebnadzor, who will begin an investigation based on your application. To obtain advice on the disclosure of information by organizations operating in the field of management of apartment buildings, as well as on issues of resettlement of citizens and major repairs, contact the Fund's Hotline at 8 (800) 700-8989 on weekdays from 7 a.m. to 6 p.m. (time Moscow). A correctly drawn up application (complaint) about poorly provided housing and communal services is already half the battle. Statements regarding the main problems that may arise for residents in an apartment building are presented below, and now we will list all the points that should be taken into account in a well-written statement:
When is it pointless to apply?
There is no point in filing a complaint with the housing office if the subject of your dissatisfaction is not under their jurisdiction. For example, if you have entered into an agreement with a management company, then now the maintenance of your home is their concern.
In addition, if the housing office has fulfilled all your requirements regarding the complaint, and you ask for the work to be carried out even better and more often, then most likely your request will be ignored and not fulfilled.
Still, you need to know about your rights. We are accustomed to dirty entrances and leaking roofs, but this does not mean that this is how it should be. Demand good attitude from management organizations and housing and communal services authorities, especially since your rights are protected by law.
How to write an application to housing and communal services
- Violation of sanitary conditions in the entrance.
- The windows in the entrance were broken.
- The hot water temperature is not high enough.
- The garbage disposal is not functioning or is clogged.
- The garbage in the yard is not collected.
- The elevator doesn't work.
- There are illegal fences installed in the yard.
- Issues of incorrect accrual of one-time income tax for a common household appliance.
- The mailbox is broken.
- Poor lighting in the entrance.
- The apartment is not warm enough.
- It's not warm enough in the entrance.
- Advertising in the house (who will profit from its placement).
- The railings at the entrance are broken.
- There are no trash cans near the entrance.
The full list of services that the Management Company must provide under the agreement concluded at the general meeting is quite standard. However, in each specific case, the text can be found either on the organization’s website, or by receiving it in person after a personal visit to the office.
How to file a complaint and where to contact:
Read in detail in this article about where you can apply.
on a leaking roof
The roof must be in perfect condition, otherwise leaks are inevitable, which will lead to other problems. Residents cannot repair the roof themselves; this requires the intervention of special teams, so if any breakdowns are detected, the housing office must be contacted immediately.
A complaint about similar problems occurring in your home will have to be filed twice. The first time this is necessary in order to promptly inform the housing office employees that there are problems in your house. But, as a rule, things don’t go beyond information. Therefore, a second complaint is filed, which should force the authority to provide either a justified refusal or take action.
The complaint must be in writing. No one can prove the existence of an oral appeal.
This document can be written by either one individual tenant, who, for example, suffered from a roof leak, or by all tenants who suffer from dampness and cold in the house.
An example of a complaint against a management company is written in accordance with the following rules:
- in the upper right corner the address and name of the housing office to which you are applying, as well as the person heading it, are indicated.
- Next, the details of the applicant or applicants are indicated, starting from last name, first name, patronymic and ending with contact information.
- Having retreated exactly one line, begin to state the essence of the statement, and then, do not forget to put a date and signature.
A complaint to the management company if the roof is leaking - an example.
Now let's move on directly to considering the description of the situation and the requirements for eliminating it.
If you simply describe the fact that the roof is leaking, this will not be enough to motivate housing office employees to take action. Indicate what losses the leak caused you, for what amount, and also what the consequences of further inaction may be.
Be sure to include proof of your words. This can be photo or video files.
When writing an application, be sure to refer to the legislation, namely, Article 162 of the Housing Code, according to which housing offices must eliminate problems. Mention Article 169 of the Housing Code, according to which you make monthly contributions for the maintenance and repair of your home. This means you have every right to demand troubleshooting.
Next come the requirements, according to which you invite housing office employees to eliminate leaks by carrying out repair work as soon as possible, before the amount of damage increases significantly.
If you attach any documents to this complaint, be sure to list them.
For the renovation of the entrance
The unsightly condition of the entrance is also a reason to contact the housing office. In accordance with Article 166 of the Housing Code, repairs to the entrance must be carried out as part of a major overhaul. But what to do in the case when major repairs should not be carried out in the near future.
Since residents donate funds to maintain the house, they have every right to improve the conditions of the entrance through cosmetic repairs. To do this, you must submit a request to the Housing Office. However, verbal requests are of little use, so if after a month there is no response to your appeal, start writing a complaint.
This document is compiled according to the same principle as the above. But the text of the complaint will be slightly different.
You must describe the condition of the entrance. Don’t be afraid to mention all the shortcomings, from cracked tiles to broken windows in the entrance.
You can also attach a photo of the condition of the common property.
How to write an application to the housing and communal services for the repair of the entrance (see sample below)? Your complaint must include space to justify the impossibility of the premises being in such a condition. Be sure to describe your remediation requirements as specifically as possible.
Application to housing and communal services for entrance repairs - sample.
for inflated tariffs
Owners often receive receipts with unreasonably high tariffs. Writing and filing a complaint with the Housing Office will help you resolve this issue.
The complaint is drawn up according to generally established rules, but in the requirements you must pay attention to the following points.
- Ask to check or recalculate tariffs for services and identify the presence or absence of an error.
- If no error is found and the tariffs have actually increased, then demand information justification for raising prices, which would be supported by relevant documents.
If you do not provide data, you can write a complaint to the housing inspectorate.
for heating
The lack of heating in the apartment is an unpleasant surprise, especially if it is already quite cold outside. No one other than your housing office is responsible for preparing your home for the heating season, so if the time to supply heat has come and the apartment is not warming up, this is grounds for filing a complaint.
It is important to consider whether the incident occurred only in your apartment or in the house as a whole. If the emergency situation has spread to an entire entrance or maybe even a house, then you can file a collective complaint, which will be accepted and considered much faster.
The Government Decree contains standards that determine when you can demand action from the Housing Office. So, if the temperature drops below 18 degrees in living rooms, take action.
Write a complaint, making sure to indicate at what level the temperature is. Remind about the start date of the heating season. Be sure to mention Gosstroy Resolution No. 17, according to which a special employee trained as a plumber must inspect all central heating elements in your home. If this work was carried out, then the Housing Office should have a report on this work. Request that you review it.
If you do not receive notification of your review of the complaint as soon as possible, then file your complaint with the housing inspectorate. Delay in this matter may cost you your health.
A typical sample complaint to housing and communal services regarding heating.
Another application to the housing inspectorate for the heating management company.
for air duct malfunction
The ventilation system often becomes clogged. It is important to note here that each party is responsible for their own area. Therefore, if the ventilation is clogged in the apartment, solve the problem on your own. If the fault is under the control of common property, contact the Housing Office.
To begin with , a verbal request is enough, but, as a rule, they are not effective.
The complaint is drawn up in accordance with the general rules by one tenant or several at once.
The complaint indicates not only the problem faced by the owners, but also options for solving it. For example, residents may suggest immediate cleaning of the air duct due to the imminent arrival of the winter season, which means that cleaning will be carried out with complications.
You can also suggest contacting a private company to eliminate the inconvenience, but payment will be made from the housing maintenance account, which is managed by the housing office.
Complaint about a faulty air duct to the management company.
