Roof leakage - sample application: where to apply

Roof leak - sample application

After the arrival of cold weather, issues of troubleshooting problems in the home become especially relevant. One possible problem is roof leaks. But who is responsible for this element of the house and what is the right thing to do if stains have formed on the ceiling in your apartment? Where can I find a roof leak report and a sample of how to fill it out?

First, a complaint about a roof problem must be filed twice—orally and in writing. The first option is necessary for promptly informing housing office employees about roof leaks. But often information remains just information, without real results in the form of repairs. But we still recommend that you first call the phone number of your housing office. In this case, be sure to write down in a notepad the time and date of the call, the operator’s name and the response received.

A written application to the housing office for roof repairs is much more effective. Firstly, this is a real document to which housing office workers simply must react. Secondly, if they do not act, such a document is a weighty argument when filing a lawsuit against the housing office.

Another tool for influencing the irresponsibility of housing office workers is the media. In this case, the “paper” document about contacting the service must be in your hands.

You can write a handwritten statement about a roof leak; a sample is also available at the Housing Office.

What type of repair is required: major or current

Depending on the nature of the damage, either partial or major repairs of the roof of the apartment building can be carried out. In the first case, costs will be minimized.

By partial repair, damage can be eliminated if the following problems occur:

1. minor leaks;
2. obvious deformation of a small roof element;
3. reduction in sound-proofing or heat-insulating properties.

Partial repairs can also be carried out to improve the overall appearance of the roof.

Major roof repairs: features and procedure

To carry out major repairs, it is recommended to make every effort to get into the government program . This will help you receive funds allocated by the state.

If the roof wear in apartment buildings is 70% or more, then major repairs cannot be carried out. In this case, either demolition or reconstruction is possible.

Major repairs to the roof of an apartment building are carried out in case of serious damage, or if it has a high degree of dilapidation. The process may include replacement of load-bearing structures, roofing pie, and drainage system . In addition, antiseptic and fire protection treatment of structures made of wood can be carried out. It happens that in the attic the level of temperature and humidity is violated, then they need to be brought to the established standards.

What type of repair will be carried out is decided by technicians who conduct a detailed inspection of the roof. They create a list of work, materials that will be needed for equipment.

Application example

If you have a roof leak, a statement of a sample of such a plan will come in handy.

I am the owner of apartment number __, living in house __ on street __. The service is provided by your organization. Due to the fact that you are the direct provider of services for maintaining the property of the house, regardless of the form of ownership, you are obliged to provide the consumer with the appropriate level of service and service standards. At the same time, observing sanitary standards and rules established by the terms of the contract and relevant regulatory documents.

In turn, I note that I regularly fulfill my obligations under the contract by paying for the maintenance of public property.

At the moment, the norms of the Russian Federation Law “On the Protection of Consumer Rights” are being violated, namely Article 4 - services for the maintenance of public property are provided with violations, since the roof above my apartment has numerous leaks, which directly affects the quality of living.

In accordance with Article 4 of the Law of the Russian Federation “On the Protection of Consumer Rights”, as well as Articles 40 and 42 of the Rules for the Maintenance of Public Property, I demand that the cause of the roof leaking above my apartment be eliminated within 24 hours and repairs carried out in accordance with the obligations assumed.

In case of refusal to eliminate the leak or dishonest performance of my duties, I will contact the prosecutor's office and the housing inspectorate with a complaint in connection with your violation of Article 7.22 of the Code of Administrative Offenses of the Russian Federation. In addition, I reserve the right to go to court to recover moral and real damages, and to recalculate utility bills for the maintenance and repair of the housing stock.

Where to go

When a roof leak occurs, the question becomes who should repair the roof. This should be done by the management company, which is responsible for maintaining the housing of the multi-storey building. Damaged or worn-out roofing leads to the fact that the sealing coating is broken, which is why precipitation penetrates inside the roof pie. Such problematic situations often concern residents of the top floors. If there are wet spots on the ceiling or walls, the cause is a leaking roof.

Roof leak complaint

Plan for drawing up an application to the Housing Office:

• In the upper right corner the coordinates of the addressee are indicated - the name of the housing office, its legal address and number.
• On the next line, write the full name of the head of the organization (in the dative case).
• The next line contains the applicant's information: passport number, registration/residence address. You must also provide a mobile or home phone number so that housing office employees can contact you.

• Indent one line in the middle and write the word “statement.” (that’s right - with a small letter and a dot at the end).
• After this, the main part of the document is presented (example above), in which it is necessary to most accurately describe the essence of the problem that has arisen.
• At the end of the application the date and signature of the applicant are affixed.

Report on a building roof leak and a description of the damage

The act form is here.

Report on a leak in the roof of a communications building on the street. ______________, ___

___________ G.

We, the undersigned, have drawn up this act in that as a result of a major repair of the roof of the house on the street. ____________________, the contractor LLC "________________", the roof above the premises of ___________________ was damaged. As a result of a leak on the weekends from 08/24/20__ to 08/26/20__, offices No. __________, ______, _________ were flooded, as a result of which the equipment was disabled:

cab. No. _____:

• printer – 1 pc.
• keyboard for computer – 1 pc.
• monitor – 1 pc.
• telephones – 2 pcs.
• and also the suspended ceiling tiles of the “Armstrong” type became unusable in the following quantities:
• cabinet No. __ – 10 pcs.
• cabinet No. __ – 3 pcs.
• cabinet No. __ – 7 pcs.

Total: 20 tiles.

Head of _____________ section of NGCh-1 ________________- Head of the economic department____________ ______________ Engineer LLC "____________" ___________________________ Inspector for control of the maintenance of buildings and structures ____________________

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The main part of the application for roof repair

The entire essence of the document should reflect the problem in all its manifestations. In this part of the application, it is not enough to simply write that the roof is leaking. It is necessary to give a complete picture of the problem. That is, it is important to reflect when and who noticed the malfunction or leak, the number of the apartment in which it was discovered, and even the amount of damage caused.

It is then important to detail the evidence as to why urgent roof repairs are necessary. It is important to describe the nature of the problem and the damage it caused - collapse, flooding, cracks, etc.

In the event of flooding, it is necessary to photograph the incident and thus record the fact of damage. The photographs will serve well during an independent examination or trial.

When writing the main part of the document, it is better to use phrases that are based on regulatory documents. As an example, “based on Articles 162 and 36 of the Housing Code of the Russian Federation, as well as Article 4 of the Law “On the Protection of Consumer Rights,” I ask...” References to the regulatory framework indicate the applicant’s awareness of his rights and a clear desire and ability to defend them.

Requests must be submitted under serial numbers. They are formulated clearly and clearly. In addition to requests, the document indicates a requirement to draw up an act for compensation of damage. At the end of the application is a list of documents that are required for submission. We also add here a copy of photographs with material damage caused. About

Important points

So those in charge continue to demonstrate that there is no problem. In such a situation, there is nothing left to do but go to court. Having in your hands a roof leak report, a report from independent appraisers and a copy of the application to the housing office, you have every reason to qualify for compensation. According to the articles specified in the law “On the Protection of Consumer Rights”, the housing maintenance office is obliged to compensate you for losses in full without any but.

They also have to pay the state duty. Naturally, in the event that they find themselves on the losing side in this roof leak case. In addition, the court must fine negligent performers an additional 50% of the amount they are required to pay to the injured party. This is a fine imposed for failure to satisfy fair claims voluntarily. Unfortunately, in practice things are often much more complicated. According to the law, if the amount of damage does not exceed 50,000 rubles, the issue must be resolved within 21 days. In reality, such cases can drag on for many months.

At the same time, even if you win a case regarding a roof leak, do not rush to rejoice. It's great that the law is on your side, but having a court order doesn't make the problem go away. Many industry representatives feel complete impunity, even despite the existence of criminal liability. You also need to be prepared for this. It is possible that you will be able to resolve the issue without all the above worries, but additional insurance measures (like letters to various authorities that we mentioned) will not hurt.

If the process is delayed and the situation in the apartment worsens, repair the roof at your own expense. This is a last resort, but sometimes there is simply no other choice. In this case, be sure to save the employee employment agreement and all receipts. The money will be required to be returned plus compensation for material damage. The housing office must also pay for the examination of independent appraisers. The main thing in the process of dealing with employees of the housing maintenance office is not to give in to emotions and act strictly according to the procedure.

Roof leaking - what to do?

• a statement about a roof leak and a sample property damage assessment report are prepared in two copies - one is given to the housing office, the second is certified by the dispatcher and left with you;
• If the housing office employees have not responded to the application in any way, you must contact the department one more time demanding a mandatory written response. Since dispatchers are afraid to give a negative answer, the roof repair process is noticeably accelerated;
• in the application itself, it would not be amiss to describe what damage may be caused in the future if the housing office does not take measures to eliminate the malfunction;
• it is necessary to insist on a visit from those. employee to draw up a report of malfunctions (this document can be used in court as evidence that utility services did not take measures to eliminate the problem).

Repair of soft roofs, watch the video:

Contacting the Management Company

To resolve the issue of eliminating the leak in the shortest possible time, a complaint is filed addressed to the director of the enterprise.

Such complaints have the following types:

• individual;
• collective.

The first appeal is drawn up if the problem exists in only one apartment, the second – in case of a large-scale appeal from several owners. According to statistics, collective requests have a greater chance of receiving a response.

What is stated in the complaint itself:

1. The header contains information about the persons to whom the appeal was made and from whom.
2. Next is the name of the document.
3. The essence of what happened is described arbitrarily.
4. A requirement to take some action to solve a problem.
5. Date with signature.

How to submit a complaint:

• in the reception area of ​​the utility service;
• by email or on the company’s official website;
• by postal order with notification.

You must have all the evidence that the application was correctly drawn up and delivered.

Before going to the company office, you need to prepare several copies of documents. One of them is marked with a date, time of receipt and a stamp. If you send an application electronically, confirmation will be sent by email automatically.

If an enterprise refuses to register an appeal, there are two attesting witnesses who sign the refusal. Having secured the support of witnesses, you need to go with a statement to the administration, housing inspection and prosecutor's office. It is recommended to send a copy of the application by registered mail.

A complaint to the housing and communal services company or another company managing the house will be considered in no more than 10 working days . If residents are ignored, they go to other authorities.

Repair work on the roof

Typically, the reaction of housing office workers to an application should proceed as follows: utility services promptly contact the contractor organization that is directly involved in roof repairs. It is quite possible that you will have to write another statement about the leak, but this time in the name of the contractor. Next, if everything goes smoothly, the contractor sends a specialist to inspect and draw up a sample estimate for roof repairs.

After this, the estimate is sent to the housing office. If the cost of the work suits both parties, then an agreement is drawn up between the housing office and the contractor to carry out repair work on the roof. Usually the cost of work is divided among all residents of the house (about

Why do this

The integrity of the roof is one of the conditions for normal operation of the house . The roof of a multi-story building protects from precipitation, cold, and overheating. Over time, even a well-made roofing pie becomes damaged and develops leaks, which especially affect residents of the upper floors.

ATTENTION! Partial repair of damaged areas does not save the situation for long, but it should not be delayed so that the damage does not increase in area. The sooner repair work begins, the less money it will require.

What types of leaks occur when the roof is damaged?

• Most often, leaks occur due to the rapid melting of snow on the roof surface; work is not always carried out to clear it.
• Possible leakage during prolonged and heavy rainfall.
• Damage also occurs due to condensation that accumulates under the roof.
• Damage also occurs when the roofing is installed incorrectly, when the quality of the roofing materials is poor, when the roofing pie is mechanically damaged, or due to other reasons.
• Cracks that appear in the roof structure can accelerate the destruction of the roof.
• Strong, hurricane-force winds sometimes lift the roofing and even tear it off; such damage will require a lot of restoration work.
• Temperature changes and exposure to hot and dry sunlight affect the life of the roof structure. Therefore, it is so important to choose a covering material that is of high quality and appropriate to the climate of the region.

Technical regulations for the operation of the roof of a residential building require regular (at least 2 times a year) inspection by specialists. If the damage is still minor, it is easier to stop the destruction process and less repair costs will be required.

The types of roofs of residential apartment buildings are varied; the characteristics of each must be taken into account during operation. Inspection is carried out especially carefully after the end of winter and the snow disappearing from the roof, after heavy rainfall.

Useful tips

Utility companies rarely respond promptly to an application. Therefore, you should remind about it by phone or by coming to the housing office in person. Monitoring must be carried out at all stages of repairs until leaks are completely eliminated. For these purposes, it is better to team up with several caring and active residents of your home. A collective statement works especially well for the housing office. If the housing office does not respond in any way to your complaints, then you can begin to prepare a statement of claim for a roof leak. About

Going to court

Every citizen has the right to go to court to protect their interests. If the roof is leaking, but the utility company does not repair it, you should file a claim only as a last resort. Before this, complaints are filed with lower authorities and the prosecutor's office.

The statement of claim is written according to the sample that the secretary of the office of the judicial authority has. It is drawn up personally by the victim by hand.

In addition to the text of the appeal, all documentation held by the injured party in the form of acts, statements, complaints, letters is attached. Photographs and videos with testimonies from neighbors serve as evidence.

Procedure in case of flooding

It is important to understand that if an apartment is flooded, it is not always the fault of the neighbors. For example, it is possible that the neighbors upstairs burst, causing water to flood both them and your apartment. Then we are talking about the fault of the Management Company, which did not provide measures for timely repairs, which is why the incident happened.

Thus, despite all the unpleasantness of the situation, one should not rush to conflict, blame neighbors, or even more so commit illegal actions. The sequence of actions will be as follows:

1. First of all, you need to immediately turn off all electrical appliances. It’s better to simply turn off the power to the entire apartment using a button or a special key on the electrical panel.
2. Next, you need to carefully inspect the apartment for damaged pipes - in case the reason is not related to the neighbors, but specifically to a technical accident.
3. Be sure to note that the consequences of the damage do not need to be eliminated immediately. It is much more important to record all the facts, draw up a report, invite witnesses, and only then can you put the apartment in order - otherwise it will be much more difficult to prove anything.
4. The owner immediately calls the Management Company (and the tenant – his landlord, the owner of the property) and notifies him of the current situation. Just in case, you can duplicate the application by letter or telegram, using this sample as a basis.
5. It is important to draw up an act either on the same day or at most on the next calendar day. If the Management Company for some reason refuses to do this, you can draw up a document yourself, inviting neighbors as witnesses. In this case, it is better to take video or photography.
6. Further actions depend on the behavior of the guilty party - namely, whether the neighbor refuses to cooperate, admits his guilt or not.

In general, there are two scenarios for the development of events:

1. A peaceful settlement of the issue is, unfortunately, the rarest case. The neighbor admits his guilt and is ready to fully compensate the penalty.
2. Judicial resolution is the most common option for which you need to be mentally prepared.

Having collected as much evidence as possible (the actual inspection of the apartment, video recordings, photographic materials, written witness statements, results of an assessment examination, etc.), the plaintiff goes to court, and jurisdiction depends on the amount of damage:

• Magistrates' Court (the damage caused is small, up to 30,000 rubles, while the amount of moral damage is not taken into account).
• federal court (the damage was large, over 30,000 rubles, or the owner finds it difficult to give exact figures).

NOTE. Even if the neighbor fully admits his guilt and is peaceful, the document still needs to be drawn up, and he still needs to sign the paper. Situations are different - in some cases, people may not keep their word and refuse verbal promises.