Resolution 354 with the latest amendments 2021 “On public services” with the rules for the provision of housing and communal services to citizens of the Russian Federation

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Published: 12/27/2021

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The vast majority of owners of apartments and non-residential premises use the services of resource supply organizations. However, utility packages are not provided free of charge; the amount of payment for them is determined by state legal acts. This is how Government Decree No. 354 with the latest amendments of 2021 on public utilities, adopted on May 6, 2011, is presented. The act affects the basic provisions for making payments for business services and stipulates all the rules related to this. The law affects enterprises in this area and consumers.

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Major changes in the rules for the provision of housing and communal services

1 The essence of PP No. 354 on public services
2 Latest changes for 2021 2.1 Clause No. 3 “Conditions for the provision of CG”
2.2 Clause 31 “Obligations of the performer”
2.3 Clause 44 “Amount and calculation of fees for housing and communal services”
2.4 P. 54 “Nuances of calculating fees when the contractor independently produces utility bills Determining the amount of fees for housing and communal services”
2.6 Clause 62 “Actions of the contractor in the event of unauthorized connection of the consumer’s indoor equipment”
2.7 P. 81 “Equipping residential or non-residential premises with metering devices and putting them into operation”
2.8 Clause 86 “Procedure for recalculating fees for utility services in the absence of a consumer”
2.9 clause 119 “Suspension of provision Step-by-step instructions - how to get rid of housing and communal services payments.”
Decree number 354, as recently amended in 2021, on public services regulates the resolution of conflict situations. Many controversial positions arise due to incorrect calculation of payment for utility services, or the latter are not on time or do not perform functions in the departmental economy.
The occurrence of any problematic situation requires contacting the service provider with a written statement. Established rules ensure that the application is processed within procedural time limits, after which the applicant is given a report, also in writing.
If the structure has not responded properly to the application received, the citizen has the right to contact the consumer protection department, the court or the prosecutor's office.
The new edition, supplemented in 2021, also affected the conditions for conducting the inspection. After the consumer receives a message regarding a violation of the quality of the provided shopping bags, activities are scheduled in the next two hours.
The old one regulated only this moment, but the new one notes that failure to comply with the specified operation time is possible if force majeure obligations arise. If such circumstances are detected, the employee of the emergency dispatch unit of the service immediately notifies the recipient of the service about the occurrence of the incident.

Latest changes for 2021

Existing legislative acts are constantly being reformed and supplemented, which leads to their significant adjustments. It is not always possible to keep up with rapid changes in a timely manner, which sometimes leads to unpleasant financial consequences. Paragraphs of Decree number 354 with the latest amendments of 2021 on public services have been revised in the following paragraphs.

Clause No. 3 “Conditions for the provision of CG”

Utility packages are provided to citizens starting from the day the permit is delivered to the person:

Which ensures the construction of a high-rise building, for the commissioning of this building. Or to the developer in relation to MKD apartments that were not transferred under a transfer document or other similar act.
Which ensures the construction of an apartment building for the commissioning of the building. But this does not happen before the apartments in the building are accepted on the basis of the relevant papers. This applies to the person who signed the transfer or other acceptance documents from the developer for this premises.

The paragraphs were introduced by RF PP No. 1498 of December 26, 2021.

Clause 31 “Obligations of the performer”

The service provider is obliged:

independently or with other involved persons, carry out maintenance of general building engineering communications, with the help of which utility services are provided to citizens;
the work carried out by the performers must be permitted by the laws of Russia;
calculate the amount of payment for services provided if the regional executive authority has made a decision to establish a social standard;
if such grounds exist, recalculate the amount of payment;
check the correctness of accruals for household services, debts or overpayments, penalties and issue the owner of the rooms with a written response certified by the head of the company;
take readings at least once every six months from apartment metering devices, distributors located outside the premises, and check the described devices;
monitor the condition of individual measuring devices and distributors within 10 days after receiving a corresponding application from the user;
set the amount of payment for heating, cold and hot water, electricity based on data from household metering devices.

The procedure for taking and transmitting meter readings

The supplier is obliged to notify subscribers by posting information on the official portal or counter, or once a quarter to supplement payment documents with the following information:

About cases of hacking of metering devices located in an apartment or non-residential premises, which resulted in distortion of information, illegal connection of various equipment to house utilities.
Information about the resident’s right to contact the housekeeping service for installation of an individual meter. The notification is due to the country's legislative acts on energy saving and the provision of installment plans for financial support for installation work.
The procedure and type of payment for utility services, possible consequences in case of incomplete receipt of contributions.

When making a regional decision on establishing a social norm for electricity for old-age and disability pensioners, the information is supplemented by the conditions for obtaining it and in its tariffs.

The apartment owner or tenant must inform the service provider about changes in the number of activated persons in the premises and enter into a written agreement with the resource-supplying structure. The latter, in turn, puts the accounting device into operation after verification, replacement or repair.

Clause 44 “Amount and calculation of fees for housing and communal services”

If home or apartment devices keep timely records of resources, then payment for them is made for each period. The general indicator of household needs is distributed among all residents.

Clause 54 “Nuances of calculating fees when the contractor independently produces utilities. Determining the amount of fees for housing and communal services”

Payment for the household package is based on the readings of an individual or household appliance for a period not exceeding 6 months. If the heating period lasted less, then the payment is calculated for the actual supply of the resource, but not less than three months.

Calculation of the heating fee

If the device fails or its service life expires, payment begins from the moment the event occurs according to the norms of average monthly consumption. If the heating period was less than 3 months, payment is made in accordance with clause 42(1) of the Rules.

Clause 62 “Actions of the contractor in case of unauthorized connection of the consumer’s indoor equipment”

In case of unauthorized connection to utility packages of non-residential premises, their resulting volume is determined by the performing organizations according to the rules of illegal connection.

P. 81 “Equipping residential or non-residential premises with metering devices and putting them into operation”

To enter, after installation, metering devices, the owner of the premises must submit an application to the work contractor.

The document reflects the following data:

For an individual – full name, identity card details, contact phone number; legal – name of the enterprise, state registration number.
Estimated date of commissioning of the meter.
Factory identifier of the device, its type, installation location.
Name of the organization supplying the device.
Meter readings at the time of installation.
Time for next check.

The attached copy of the technical data sheet of the device is a supplement.

The device is put into operation no later than the month following the installation of the device. Then the utility organization charges the amount payable for using the service from the beginning of the month that follows the commissioning of the meter.

Upon receiving an application, the structure considers the date specified by the application or agrees with an individual or legal entity on a new one. A proposal to reschedule installation is sent to the customer within the next three days, but must be approved within 15 working days after receiving the application.

Start-up and adjustment measures are carried out only after the following data has been clarified:

compliance with the serial number of the device specified in the passport;
identity of the meter and technical documentation, configuration, installation diagram;
meter functionality.

If any item does not correspond to the listed factors, the installation organization has the right to refuse to install the measuring device.

After checking the functionality of the devices, the utility service issues an act for putting the meter into operation.

New rules for the provision of housing and communal services

The document contains the following information:

Time, date, address of introduction of the accounting unit into service.
Full name and position of all persons involved in the execution of the work.
Serial number of the device, its type and installation location.
Locate the area on the device where control seals are installed.

The last item is the date of the next inspection.

The act is drawn up in two copies, with the signatures of the counterparties, and the commissioning of the device is free of charge.

The device must be protected from unauthorized intervention and is considered non-functional under the following circumstances:

no display of measurement results;
damage to seals and inspection signs;
presence of mechanical defects;
exceeding the established error;
violation of the device control period.

If one of the specified points is identified, the user is obliged to inform the business structure about this, along with the readings of the meter at the time of the breakdown. The latter must carry out repairs or replacement within 30 days after the malfunction occurs.

If dismantling of the device is necessary, the contractor is notified of the visit two working days in advance.

Clause 86 “Procedure for recalculating fees for utility services in the absence of a consumer”

If there are no measuring instruments in the residential premises or they cannot be installed, recalculation of the amount of utilities is carried out only after documentary confirmation of the absence of persons in it. The reasons must be acts of force majeure.

clause 119 “Suspension of the provision of housing and communal services”

The rules for the provision of utility services indicate that in case of non-payment of the debt, the resource supplying organization suspends supply until the debt is completely eliminated. This occurs after notice has been sent to the defaulter and a 10-day restriction period has been imposed.

The exception is the heating resource and cold water supply. Disabling them may affect the deterioration of the sanitary standards of the living family.

Documents Statistics on documents and execution of orders

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

dated May 6, 2011 No. 354

MOSCOW

On the provision of utility services to owners and users of premises in apartment buildings and residential buildings

(As amended by resolutions of the Government of the Russian Federation dated 05/04/2012 No. 442, dated 08/27/2012 No. 857, dated 04/16/2013 No. 344, dated 05/14/2013 No. 410, dated 07/22/2013 No. 614, dated 09/19/2013 No. 824, from 02/17/2014 No. 112, from 02/25/2014 No. 136, from 03/26/2014 No. 230, from 09/24/2014 No. 977, from 11/14/2014 No. 1190, from 12/17/2014 No. 1380, from 02/14/2015 No. 1 29, from 04.09 of 27.03. 2018 No. 331, dated 09/15/2018 No. 1094, dated 12/15/2018 No. 1572, dated 12/21/2018 No. 1616, dated 12/21/2018 No. 1622, dated 12/28/2018 No. 1708, dated 02/23/2019 No. 184, from 05/22/2019 No. 637, dated 07/13/2019 No. 897, dated 04/02/2020 No. 424, dated 06/29/2020 No. 950, dated 12/21/2020 No. 2184, dated 12/29/2020 No. 2339, dated 02/01/2021 No. 93, dated 03/02/2 021 No. 299, dated 06/25/2021 No. 1017, dated 06/25/2021 No. 1018, dated 07/31/2021 No. 1295)

In accordance with Article 157 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:
1. Approve the attached:

Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings;

changes that are being made to the resolutions of the Government of the Russian Federation on the provision of utility services.

2. Establish that the Rules approved by this resolution:

a) apply to relations arising from previously concluded agreements containing the conditions for the provision of public services, in terms of rights and obligations that arise after the entry into force of these Rules;

b) do not apply to relations that arise during the supply of gas to meet the municipal and domestic needs of citizens and the regulation of which is carried out in accordance with the Rules for the supply of gas to meet the municipal and domestic needs of citizens, approved by Decree of the Government of the Russian Federation dated July 21, 2008 No. 549 ;

c) come into force after 2 months from the date of entry into force of the changes that are made to the Rules for establishing and determining standards for the consumption of utility services specified in paragraph four of subparagraph “b” of paragraph 4 of this resolution;

d) in the territories of the Republic of Crimea and the city of Sevastopol are subject to application to legal relations that arose after July 1, 2015; (Added by Decree of the Government of the Russian Federation dated September 24, 2014 No. 977)

e) are applied when determining the amount of payment for utilities paid by tenants of residential premises in dormitories included in the housing stock of organizations carrying out educational activities, taking into account the Rules for determining the amount of payment for utility services paid by tenants of residential premises in dormitories included in the housing stock of organizations carrying out educational activities, under contracts for the rental of residential premises in a dormitory, approved by Decree of the Government of the Russian Federation of November 14, 2014 No. 1190 “On the Rules for determining the amount of fees for utility services paid by tenants of residential premises in dormitories included in the housing stock of organizations engaged in educational activities, under rental agreements for residential premises in a dormitory.” (Added by Decree of the Government of the Russian Federation dated November 14, 2014 No. 1190)

3. Establish that explanations on the application of the Rules approved by this resolution are given by the Ministry of Construction and Housing and Communal Services of the Russian Federation. (As amended by Decree of the Government of the Russian Federation dated March 26, 2014 No. 230)

4. To the Ministry of Regional Development of the Russian Federation:

a) within 2 months, submit, in agreement with the Ministry of Energy of the Russian Federation and with the participation of interested federal executive authorities, to the Government of the Russian Federation proposals for improving the Rules for the supply of gas to meet the household needs of citizens, approved by the Decree of the Government of the Russian Federation dated July 21, 2008 No. 549, and the main provisions for the functioning of retail electricity markets, approved by Decree of the Government of the Russian Federation of August 31, 2006 No. 530;

b) within 3 months:

approve, in agreement with the Federal Tariff Service, an approximate form of payment document for payment of fees for the maintenance and repair of residential premises and the provision of utilities, as well as methodological recommendations for filling it out;

approve, in consultation with the Federal Antimonopoly Service, the approximate terms of the management agreement for an apartment building;

submit, in agreement with the Ministry of Economic Development of the Russian Federation and the Federal Tariff Service in the prescribed manner, to the Government of the Russian Federation a draft act on amending the Rules for establishing and determining standards for the consumption of utility services, approved by Decree of the Government of the Russian Federation dated May 23, 2006 No. 306, including:

exclusion from the volumes of utility resources taken into account when determining standards for the consumption of utility services in residential premises, the volumes of utility resources provided for the maintenance of the common property of an apartment building, and standard technological losses of utility resources;

the procedure for establishing standards for the consumption of utility services for general household needs;

the procedure for establishing standards for the consumption of utility services, with the exception of gas supply, when using land and outbuildings;

c) within a 5-month period, approve, in agreement with the Ministry of Economic Development of the Russian Federation, the approximate terms of an energy service agreement aimed at saving and (or) increasing the efficiency of consumption of utilities when using common property in an apartment building;

d) within a 6-month period, approve the criteria for the presence (absence) of the technical feasibility of installing individual, common (apartment), collective (common house) metering devices, as well as the form of the survey report to determine the presence (absence) of the technical feasibility of installing such metering devices and the procedure filling it out.

5. Recommend that government authorities of the constituent entities of the Russian Federation approve standards for the consumption of utilities in residential premises, standards for the consumption of utilities for general house needs, standards for the consumption of utilities when using a land plot and outbuildings no later than 2 months from the date of entry into force of the changes being made c Rules for establishing and determining standards for the consumption of utility services specified in paragraph four of subparagraph “b” of paragraph 4 of this resolution.

6. The following shall be declared invalid from the date of entry into force of the Rules approved by this resolution:

Decree of the Government of the Russian Federation of May 23, 2006 No. 307 “On the procedure for providing utilities On the procedure for supplying gas to meet the household needs of citizens” (Collected Legislation of the Russian Federation, 2008, No. 30, Art. 3635);

paragraph 5 of the changes that are made to the acts of the Government of the Russian Federation, approved by Decree of the Government of the Russian Federation dated July 29, 2010 No. 580 “On amendments and invalidation of certain acts of the Government of the Russian Federation” (Collected Legislation of the Russian Federation, 2010, No. 31, Art. 4273).

Chairman of the Government of the Russian Federation V. Putin

APPROVED by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354

In terms of determining the amount of payment for the provided heating utility service, they are applied in 2012 - 2014, taking into account the features specified in paragraph 1 of Decree of the Government of the Russian Federation dated August 27, 2012 No. 857

RULES for the provision of utility services to owners and users of premises in apartment buildings and residential buildings

(As amended by resolutions of the Government of the Russian Federation dated 08/27/2012 No. 857, dated 04/16/2013 No. 344, dated 05/14/2013 No. 410, dated 07/22/2013 No. 614, dated 09/19/2013 No. 824, dated 02/17/2014 No. 112, from 02/25/2014 No. 136, dated 03/26/2014 No. 230, dated 02/14/2015 No. 129, dated 09/04/2015 No. 941, dated 12/25/2015 No. 1434, dated 06/29/2016 No. 603, dated 12/26/2016 No. 14 98, from 27.02 .2017 No. 232, dated 06/27/2017 No. 754, dated 09/09/2017 No. 1091, dated 03/27/2018 No. 331, dated 09/15/2018 No. 1094, dated 12/15/2018 No. 1572, dated 12/21/2018 No. 1616, from 21.12. 2018 No. 1622, dated 12/28/2018 No. 1708, dated 02/23/2019 No. 184, dated 05/22/2019 No. 637, dated 07/13/2019 No. 897, dated 04/02/2020 No. 424, dated 06/29/2020 No. 950, dated 2 12/1/2020 No. 2184, dated 12/29/2020 No. 2339, dated 02/01/2021 No. 93, dated 03/02/2021 No. 299, dated 06/25/2021 No. 1017, dated 06/25/2021 No. 1018, dated 07/31/2021 No. 1295)

I. General provisions

1. These Rules regulate relations for the provision of utility services to owners and users of premises in apartment buildings, owners and users of residential buildings, including relations between providers and consumers of utility services, establish their rights and obligations, the procedure for concluding an agreement containing provisions for the provision of utility services services, as well as the procedure for monitoring the quality of provision of utility services, the procedure for determining the amount of payment for utility services using metering devices and in their absence, the procedure for recalculating the amount of payment for certain types of utility services during the period of temporary absence of citizens in the occupied residential premises, the procedure for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration, determine the grounds and procedure for suspending or limiting the provision of utility services, and also regulate issues related to the onset of liability of providers and consumers of utility services.

2. The terms used in these Rules mean the following:

“intra-house engineering systems” - engineering communications (networks), mechanical, electrical, sanitary and other equipment, which are the common property of the owners of premises in an apartment building, designed to supply utility resources from centralized utility networks to intra-apartment equipment, as well as for production and provision by the contractor of communal services for heating and (or) hot water supply (in the absence of centralized heating and (or) hot water supply), garbage collection chambers, garbage chutes. (As amended by Decree of the Government of the Russian Federation dated February 27, 2017 No. 232)

In residential buildings, in-house engineering systems include those located within the land plot on which the residential building is located, as well as engineering communications (networks), mechanical, electrical, sanitary and other equipment located in the residential building, with the use of which utilities are consumed - located in residential or non-residential premises in an apartment building and engineering communications (networks), mechanical, electrical, sanitary and other equipment not included in the internal engineering systems of the apartment building, with the use of which utilities are consumed - a residential building (part of a residential building) and outbuildings adjacent to it and (or) separately standing on a common plot of land with a residential building (part of a residential building) (garage, bathhouse (sauna, swimming pool), greenhouse (winter garden), premises for keeping livestock and poultry, other objects) ;

“individual metering device” - a measuring instrument (a set of measuring instruments and additional equipment) installed on one residential or non-residential premises in an apartment building (with the exception of residential premises in a communal apartment), on a residential building (part of a residential building) or household in the presence of technical capabilities and used to determine the volume (quantity) of consumption of a communal resource in each of the specified premises, residential building (part of a residential building) or household; (As amended by Decrees of the Government of the Russian Federation dated December 28, 2018 No. 1708, dated July 13, 2019 No. 897)

“executor” - a legal entity, regardless of its legal form, or an individual entrepreneur who provides the consumer with utilities - a measuring instrument (a set of measuring instruments and additional equipment), installed in an apartment building if technically possible and used to determine the volume (quantity) of a utility resource, submitted to an apartment building; (As amended by Decree of the Government of the Russian Federation dated June 29, 2016 No. 603; from January 1, 2021 as amended by Decree of the Government of the Russian Federation dated December 28, 2018 No. 1708)

“municipal utilities resources” - cold water, hot water, electric energy, gas, thermal energy, coolant in the form of hot water in open heating systems (hot water supply), domestic gas in cylinders, solid fuel in the presence of stove heating, used to provide utilities services and consumed in the maintenance of common property in an apartment building. Wastewater discharged through centralized networks of engineering and technical support is also considered to be municipal resources; (As amended by Decrees of the Government of the Russian Federation dated May 14, 2013 No. 410; dated February 14, 2015 No. 129; from January 1, 2021 as amended by Decrees of the Government of the Russian Federation dated December 26, 2016 No. 1498)

“room metering device for electrical energy” - a measuring device installed on one residential premises of a consumer in a communal apartment or on several residential premises occupied by a consumer in a communal apartment, provided that such a metering device makes it possible to determine the volume (quantity) of electrical energy consumption in total by several residential premises occupied by the consumer, and if technically possible, used to determine the volume (quantity) of electrical energy consumption in the specified one residential premises or in several residential premises; (As amended by Decrees of the Government of the Russian Federation dated December 28, 2018 No. 1708, dated July 13, 2019 No. 897)

“non-residential premises in an apartment building” - premises in an apartment building, specified in the design or technical documentation for an apartment building or in the electronic passport of an apartment building, which is not a residential premises and is not included in the common property of the owners of premises in an apartment building, regardless of the presence of a separate entrance or connection (technological connection) to external networks of engineering and technical support, including built-in and attached premises. These Rules equate to non-residential premises parts of apartment buildings intended to accommodate vehicles (car spaces, underground garages and parking lots provided for in the design documentation); (From January 1, 2017, as amended by Decree of the Government of the Russian Federation dated December 26, 2016 No. 1498)

“utility consumption standard general (apartment) metering device” - a measuring instrument (a set of measuring instruments and additional equipment) installed in a communal apartment if technically possible and used to determine the volume (quantity) of consumption of a communal resource in such an apartment; (As amended by Decrees of the Government of the Russian Federation dated December 28, 2018 No. 1708, dated July 13, 2019 No. 897)

“consumer” - the owner of premises in an apartment building, residential building, household, as well as a person using premises in an apartment building, residential building, household on another legal basis, consuming utilities; (From January 1, 2017, as amended by Decree of the Government of the Russian Federation dated December 26, 2016 No. 1498)

“distributor” is a device used in an apartment building equipped with a collective (common building) heat metering device, and allowing to determine the share of the volume of consumption of a heating utility service attributable to a separate residential or non-residential premises in which such devices are installed, in the total volume of consumption communal heating services in all residential and non-residential premises in an apartment building in which distributors are installed;

“resource supply organization” - a legal entity, regardless of its legal form, as well as an individual entrepreneur who sells utility resources (wastewater disposal); (From January 1, 2021, as amended by Decree of the Government of the Russian Federation dated December 26, 2016 No. 1498)

“centralized networks of engineering and technical support” - a set of pipelines, communications and other structures designed to supply utility resources to in-house engineering systems (discharge of wastewater from in-house engineering systems); (From January 1, 2021, as amended by Decree of the Government of the Russian Federation dated December 26, 2016 No. 1498)

“the degree of improvement of an apartment building or residential building” is a qualitative characteristic of an apartment building or residential building, determined by the presence and composition of in-house engineering systems that ensure the provision of utility services to consumers of the types that can be provided using such in-house engineering systems.

The concepts of “residential premises” and “management organization” are used in these Rules in the meanings defined by the Housing Code of the Russian Federation.

Unless otherwise specified in these Rules, the term “gas” means gas supplied through centralized gas supply networks and through in-house utilities.

Rules for the provision of utility services according to PP No. 354

The mentioned law number 354 on the provision of public services defines the relationship between the counterparties - the recipient and the service provider. These include the fulfillment of the clauses of the agreement, the rights and obligations of the parties, and other conditions.

You can download or fully read the Rules for the Provision of Public Utilities of Resolution No. 354 as amended in 2021 on this page.

Permissible duration of interruptions in the provision of CG

Terms of the contract for the provision of utility services

The parties, when drawing up an agreement for the supply of utility services, represent their user and the contractor in the form of a structure that is responsible for the supply of services. The contract must reflect all the necessary aspects and rules according to which the agreed services are provided.

The user has the right to independently choose a service provider - a management or housing and communal structure. If the first one has announced his intention or has begun to consume household products, the service provider may enter into a special agreement with him. The contract regulates the terms and payment standards, and the required amount will be transferred to the supplier.

The list of utility packages does not depend on the form of ownership of the building. Its owner can independently regulate, add his own amendments to the additional agreement, indicating measures aimed at improving the house. However, if services are not delivered or their quality is poor, the owner can issue a report of violation of the agreed conditions.

Rights and obligations

The supplier of utility packages is responsible to the state and their user for failure to comply with the rules of the contract. The latter are expressed by the following factors:

The level of household amenities does not meet the standards specified in the contract.
Their insufficient quality resulted in harm to the health of residents.
The consumer received incomplete information about the provided utility packages.
The user suffered material losses due to lack of proper services.

If the contractor violates the terms of the concluded contract, the user has the right to be released from payment for poor-quality services provided. In some cases, they provide for the payment of compensation, which is stipulated by legal acts. If this happened due to the fault of the owner or the occurrence of insurmountable circumstances, the supplier is released from liability. Moreover, violation of obligations by any party does not apply to force majeure.

The presence or absence of an agreement between the counterparties does not affect the receipt of compensation in connection with the damage caused due to the supply of low-quality household products.

If certain harm is caused to the user's health, compensation will be paid within 10 calendar years after the low quality of utility packages is recorded. However, the victim has the right to go to court no later than three years after the incident and provide an appropriately drawn up act as evidence.

Formula for calculating ODN

Order number 354 also imposes certain responsibilities on the user. A citizen must treat individual or house engineering systems with care and, at the request of the management structure, allow its employees to check or take readings from meters. In addition to timely payment for household amenities, the owner is obliged to inform the package supplier about malfunctions of measuring instruments or house utilities.

Calculation and fees for utilities

Federal legal acts limit the billing period for utility products to one month, but the amount of the contribution is set by the service provider, taking into account territorial conditions and some surcharges.

Payment documentation must reflect, in addition to the packages provided to the residential apartment building, services for the implementation of general house needs. The conditions for calculating payments for various situations are described in section number VI of the mentioned order. It covers questions about the calculation procedure based on data from measuring instruments and in their absence or partial installation. Appendix number 2, indicating the formulas, will help the owner independently calculate the amount of contributions for utility services.

Payments are made no later than the 10th day of the month following the billing period. When transferring the amount according to the contractor's receipts, it must be credited before the beginning of the month following the billing period. It is possible to set other deadlines for depositing money, but they must be stipulated by agreement between the counterparties.