Claim for sealing of interpanel seam

Every year, hundreds of thousands of citizens turn to management companies (MCs) with requests to seal interpanel seams. Most of these requests are simply ignored by utility services, although repairing interpanel joints is no less important than roofing work. The seams must be properly sealed, since the durability of the house and the comfort of the people living in it depend on their waterproofing and maintaining the required humidity and temperature. The destruction of interpanel joints creates conditions for the appearance of mold and dampness, as well as freezing of the walls. The conditions for the maintenance of interpanel seams are specified in the Rules and Standards for the Technical Operation of the Housing Stock.

Sealing interpanel seams

The joints of interpanel seams must be properly sealed and must maintain the specified humidity and temperature conditions inside the building. The Rules and Standards for the Technical Operation of the Housing Stock tell us this. The seams do not have a specific service life, and they are sealed based on data from a condition survey, which the housing department must carry out regularly.

Experts will talk about whether the management company should repair interpanel seams in the following video:

Bodies to appeal

If the interpanel seams in your home are leaking or allowing outside air to pass through, you should contact your building management company. Preferably in writing, with a note indicating acceptance of the application.

If the utility workers refuse to carry out the full range of measures to detect and eliminate faults in the sealing of interpanel connections, you need to contact the State Housing Inspectorate. And for the manager, also write a complaint to Rospotrebnadzor. After all, you give your hard-earned money every month to pay for utilities.

Sample application for repair of interpanel seams

The application to the supervisory authorities is written as follows:

write your full name and permanent residence address in the upper right corner. Be sure to include your phone number and email;
Below in the middle is the text: “Statement of violation of rules for the maintenance and repair of residential buildings”;
then, without unnecessary emotions and to the point, we describe the essence of the problem, indicating the address;
at the end of the complaint, we ask you to conduct an investigation, make a decision to eliminate and punish the perpetrators;
signature, date.

Below you will find a sample application for repair and insulation of interpanel seams and can download it.

Sample application for sealing (sealing) interpanel seams

Problem solving procedure

Detailed instructions for your actions:

contacting the housing department;
if refused, we write a complaint to the supervisory authorities;
drawing up an application;
sending it by registered mail with notification or personally to the inspector with a note in the incoming log;
We expect a response within thirty calendar days;
within forty-five days, employees of the management company are obliged to eliminate all shortcomings.

To preserve a residential building, it is necessary to regularly repair its façade. Therefore, housing departments must periodically carry out major repairs of multi-apartment residential buildings. The façade is the common property of all residents, so the decision to repair it is made at a general meeting of owners.

The following video tells how the residents of the house submitted an application to the prosecutor's office for the housing and communal services, which does not fulfill its obligations to repair the facade:

Where to file a complaint

If the building management company refuses to carry out work to restore the façade of the building, you should definitely contact the State Housing Inspectorate. After all, the facade is the face of the house. It is constantly exposed to external environmental factors and is most susceptible to destruction and contamination. And living in a house with a damaged exterior will negatively affect the health of all residents.

Complain to Rospotrebnadzor, it will protect your consumer rights. After all, you pay for the work of utility workers, but they don’t do it. For example, a hairdresser who did not do your hair does not need to be paid. Why then is it necessary to contribute your hard-earned money to the management company every month?

The application is written approximately according to the same scheme as in the previous case we considered. In the text of the complaint, do not forget to refer to the regulatory documents that determine the standards for housing maintenance.

Below you can see or applications for renovation of the facade of the house.

Sample application for renovation of the facade of a house

Necessary steps

at a meeting of residents, decide by a majority vote that repairs to the facade are necessary;
transfer the resolution to the management company;
in case of refusal - a complaint to supervisory organizations;
write a statement;
we transfer it to the housing inspectorate and Rospotrebnadzor;
We wait thirty days for a decision to be made;
The house management company has 45 days to carry out major repairs.

And remember, the more complaints there are to the State Housing Inspectorate, the faster utility services begin to work. Therefore, do not write a collective statement with the whole house. Let each of the residents write it separately.

Drainpipe faults

Due to a malfunction of the drainpipe, the walls of the home may become wet, as well as mold and mildew. In addition, this leads to the destruction of the facade and connecting, interpanel seams, which we have already written about.

Housing and communal services employees must immediately repair damage and defects in drainpipes. This is stated in the Rules and Standards for the Technical Operation of the Housing Stock, which we have already mentioned more than once.

Where will the application be accepted?

The first thing that should come to mind when dealing with dishonest actions by housing and communal services employees is the State Housing Inspectorate. After all, this organization was created specifically to supervise the work of house management companies. Inspectors from this office will conduct an on-site inspection, issue an order for elimination and punish the perpetrators.

It wouldn't hurt to file a complaint with Rospotrebnadzor and the Sanitary and Epidemiological Station. The more different regulatory bodies from different sides put pressure on public utility companies, the better. More complaints - faster resolution.

The text of the application is drawn up in any form. The main thing is not to forget to indicate your contact information and the address at which complaints arose against the management company.

With us you can also report faulty drains at home.

Sample application for faulty drainage at home

List of actions

All your actions must be performed in the same sequence as in the points described above. Filing a complaint to higher authorities follows a similar scenario. Do not forget that housing and communal services employees sometimes do not respond to the instructions of the housing inspectorate. In this case, file a claim in court. You can also complain to municipal authorities and the prosecutor's office.

We hope our simple tips will help you in the fight against unscrupulous housing and communal services employees. The main thing is to be persistent and do not remain silent when they are inactive. After all, if you look at all this “communal chaos” resignedly, it will never end. Take action, truth is on your side.

Getting a response

The response must indicate: the company satisfies or does not satisfy the applicant’s request/demand. Also, in some situations, a date is indicated when the applicant’s demand will be fulfilled.

Legal deadlines: within what time must citizens respond?

The applicant must know how many days later the management company must respond to a request, for example, about flooding an apartment. According to Government Decree No. 354, employees must respond to the applicant within three working days that the application has been received and considered, and during this period the management company is obliged to say which requirements it will fulfill and which it will not and why. If possible, the deadline for completing the request is indicated. The maximum period given to the management company is 10 working days.

The timing may also depend on the nature of the tenant’s request:

What to do if they don’t respond to the owner’s complaint?

If the management company is late with its response, then this is a direct reason to go further to influence it. A citizen has the right to file a complaint against the Criminal Code to:

GZHI (state housing inspection);
Rospotrebnadzor;
the prosecutor's office;
administration;
court.

Read more about how organizations exercise control in the field of public services, as well as to whom and where you can complain about the management company.

Sealing interpanel seams

Experts will talk about whether the management company should repair interpanel seams in the following video:

Bodies to appeal

Drainpipe faults

Where will the application be accepted?

The text of the application is drawn up in any form. The main thing is not to forget to indicate your contact information and the address at which complaints arose against the management company.

With us you can also report faulty drains at home.

Sample application for faulty drainage at home

List of actions

Sealing interpanel seams

Experts will talk about whether the management company should repair interpanel seams in the following video:

Bodies to appeal

Sample application for repair of interpanel seams

The application to the supervisory authorities is written as follows:

write your full name and permanent residence address in the upper right corner. Be sure to include your phone number and email;
Below in the middle is the text: “Statement of violation of rules for the maintenance and repair of residential buildings”;
then, without unnecessary emotions and to the point, we describe the essence of the problem, indicating the address;
at the end of the complaint, we ask you to conduct an investigation, make a decision to eliminate and punish the perpetrators;
signature, date.

Below you will find a sample application for repair and insulation of interpanel seams and can download it.

Sample application for sealing (sealing) interpanel seams

Problem solving procedure

Detailed instructions for your actions:

contacting the housing department;
if refused, we write a complaint to the supervisory authorities;
drawing up an application;
sending it by registered mail with notification or personally to the inspector with a note in the incoming log;
We expect a response within thirty calendar days;
within forty-five days, employees of the management company are obliged to eliminate all shortcomings.

Where to file a complaint

Drainpipe faults

Where will the application be accepted?

The text of the application is drawn up in any form. The main thing is not to forget to indicate your contact information and the address at which complaints arose against the management company.

With us you can also report faulty drains at home.

Sample application for faulty drainage at home

List of actions

Sealing interpanel seams

Experts will talk about whether the management company should repair interpanel seams in the following video:

Bodies to appeal

Sample application for repair of interpanel seams

The application to the supervisory authorities is written as follows:

write your full name and permanent residence address in the upper right corner. Be sure to include your phone number and email;
Below in the middle is the text: “Statement of violation of rules for the maintenance and repair of residential buildings”;
then, without unnecessary emotions and to the point, we describe the essence of the problem, indicating the address;
at the end of the complaint, we ask you to conduct an investigation, make a decision to eliminate and punish the perpetrators;
signature, date.

Below you will find a sample application for repair and insulation of interpanel seams and can download it.

Sample application for sealing (sealing) interpanel seams

Problem solving procedure

Detailed instructions for your actions:

contacting the housing department;
if refused, we write a complaint to the supervisory authorities;
drawing up an application;
sending it by registered mail with notification or personally to the inspector with a note in the incoming log;
We expect a response within thirty calendar days;
within forty-five days, employees of the management company are obliged to eliminate all shortcomings.

Where to file a complaint

Below you can see or applications for renovation of the facade of the house.

Sample application for renovation of the facade of a house

Necessary steps

at a meeting of residents, decide by a majority vote that repairs to the facade are necessary;
transfer the resolution to the management company;
in case of refusal - a complaint to supervisory organizations;
write a statement;
we transfer it to the housing inspectorate and Rospotrebnadzor;
We wait thirty days for a decision to be made;
The house management company has 45 days to carry out major repairs.

It is important!

Is your apartment cold and the heating is not working, are the walls frozen and leaking? Write a statement to the Criminal Code! Here's how it works:

According to paragraph 4.10.2.9, slab joints in a panel house must be properly sealed. The Criminal Code must monitor this. 50% of the rent that residents pay each month is strictly spent on routine repairs of the house. So don’t believe that the housing office has no money. You've already paid for everything. Does the management company not fulfill its direct responsibilities? Above it there is a higher authority - the State Housing Inspectorate. File a complaint there! They will definitely help you. For failure to comply with the rules for maintaining a subordinate house, the State Housing Inspectorate will not only thoroughly “investigate” your management company, but will also impose a fine on it. Seam repairs can be done at any time of the year. If circumstances require it, then in winter. But remember: high-quality sealing of interpanel joints can only be carried out in the summer. Are you forced to do façade repairs yourself? First, agree everything in writing with your management company, agree on compensation for the cost, and only then start work! It is better to conduct any negotiations with the management company in writing. Oral communication is worthless and in case of friction it is unprovable. The application for repair of interpanel joints must be a collective one. Then the utility workers will move faster.

Drainpipe faults

Where will the application be accepted?

Application for sealing interpanel seams

Every year, hundreds of thousands of citizens turn to management companies with requests to seal interpanel seams. Most of these requests are simply ignored by utility services, although repairing interpanel joints is no less important than roofing work. The seams must be properly sealed, since the durability of the house and the comfort of the people living in it depend on their waterproofing and maintaining the required humidity and temperature. The destruction of interpanel joints creates conditions for the appearance of mold and dampness, as well as freezing of the walls. The conditions for the maintenance of interpanel seams are specified in the Rules and Standards for the Technical Operation of the Housing Stock.

Application to the housing office about a crack in the apartment

A family from Grodno complains about cracks in the walls

A young mother with two children lives in a house with through cracks in the walls and crumbling plaster. She believes that the house should be declared unsafe or repaired at state expense. However, local utility workers have a different opinion.

A couple who live in the private sector of Grodno contacted the editors of the TUT.BY portal. Young people want to improve their living conditions and believe that they have reasons for this.

It all started a few years ago, when a fire broke out on the second floor of a private house on Syrokomli Street in Grodno. The victims of the fire - residents of the second floor - soon received a new apartment and moved out, forgetting about the misfortune.

But the residents of apartment No. 1 on the first floor are not allowed to forget the traces from extinguishing the fire, which are still clearly visible on their ceiling.

The grandmother living downstairs died a year after the fire, and granddaughter Yulia moved into her part of the house with her boyfriend.

Cry from the heart

Take measures against the nasty neighbors and their adjacent soundproofing, which makes it completely impossible to sleep.

Every night it blows from under their walls, not in our words. We wanted to write where we should, but, firstly, it turned out to be a tape recorder.

Is it possible to seal interpanel seams in winter?

The seams in a panel house do not have a clear service life, so they are repaired as needed. In apartment buildings, housing office specialists must regularly inspect the condition of the seams.

Utility services often refuse residents’ requests to seal joints, citing sub-zero temperatures. So is it possible to seal the interpanel seams of a panel house in winter? Yes, it is possible if the work is carried out using materials designed to work at sub-zero temperatures.

It is important! Over the past decades, the development of materials for construction work has made great strides. Various putties and sealants have appeared, the use of which is allowed down to -15°C - -20°C, winter polyurethane foam - up to -20°C, for materials with mandatory compression there are no temperature restrictions. The only limitation for the work is weather conditions. It is not allowed to carry out work during precipitation in the form of rain, sleet or high humidity. The surface where the material is applied must be dry.

One of the important aspects of seam sealing in winter is the temperature of the polyurethane foam and sealant - they must be warm. In this case, they are easily applied to the surface and contribute to high-quality work. Therefore, all materials should be kept warm at room temperature.

Application for sealing interpanel seams

If there is no proper maintenance of residential buildings by management organizations, leaking seams or leakage of street air into the apartment, you should contact the building management. To prevent your application from being ignored, it should be submitted in writing. To confirm the application, the application should be completed in 2 copies and require a mark indicating acceptance of the application to be placed on the resident’s copy.

If utility companies refuse to take measures to identify and eliminate the fault, you must contact the State Housing Inspectorate and write a complaint to Rospotrebnadzor. Repair of interpanel joints is classified as routine home repairs, the fee for which is included in monthly payment receipts.

There are sample applications for sealing interpanel seams. On the Internet you can easily find a sample application to the management company for the repair of interpanel seams.

The application to the Housing Office must contain the following items:

The full name, registration address of the applicant, telephone number, and email if available are indicated at the top right;
below in ;
the title describes the content of the problem with its exact location;
the appeal contains a request to check and, if necessary, seal the joints and prepare a resolution to identify and punish the perpetrators;
date and signature.

When submitting an application, you must require the entry number, date and signature of the recipient. When drawing up an application, it is also worth indicating the layout of the apartment, accurately describing the problems and the time of their occurrence. After you write your application, you need to make sure that it answers the following questions:

the location of the room and the exact location of the problem;
features of the manifestation of the problem, and under what conditions;
time and frequency of occurrence of the problem;
extreme case of manifestation of the problem and the period for its continuation;
damage caused by the problem;
requirements for the management organization.

The management company must respond to the application within 30 calendar days, and they are given 45 days to eliminate shortcomings. If the utility companies refuse and there is no action on the part of the State Housing Inspectorate, it is necessary to contact the prosecutor’s office and the court.

Repair deadlines after submitting an application

An application for repairs was submitted to the Housing Office 2 months ago. The answer is silence. Meanwhile, we live with small children in a damp apartment. The walls were moldy. The situation is, to put it mildly, unhealthy. Where can I go to get repairs done quickly? What is the general time frame for this?

The laws do not specify specific deadlines. However, in practice, responses to residents’ applications are received no later than 45 days after their submission. Make sure that you have completed your application correctly (a commission has been conducted, all the details are there, etc.)!

Who should seal seams in a panel house?

Major and current repairs allow you to preserve and maintain residential buildings in proper condition. Therefore, management organizations must carry out the necessary types of work in a timely manner. The facade of the building belongs to the common property of the building, so the decision to repair it is made at a general meeting of owners of the apartments in the building.

In accordance with Part 3, Article 154 of the Housing Code of the Russian Federation, panel construction involves sealing the seams after the house shrinks and from time to time as the plastic properties of the sealants are lost. Apartment owners pay for the management of an apartment building, its maintenance, current and major repairs of common property.

The maintenance of common property is one of the responsibilities of the management company, so they have no right to refuse to seal interpanel joints. Clause 4.10.2.9 of the Rules and Standards for the Technical Operation of the Housing Stock determines that control over the state of sealing of seams of external walls of fully prefabricated buildings, window and door units should be carried out for the first time - 3 years after sealing, subsequent ones - after 5 years.

This is interesting! Residents often have problems sealing seams on the façade of a building in the balcony area. Management companies refuse to cover up the seams, citing the fact that the balcony is private property and does not belong to the common property of the house. Official documents do not distinguish between panel joints between common property and private property. Therefore, seam repairs are carried out by the management company.

Sometimes there are urgent cases of repairing seams on the outside of the house - the seams are leaking, dampness and fungus appear in the apartment. You write an application to the management organization, but they either ignore the application or take their time. You can carry out the repairs yourself, but in order to recover the money spent from the management organization, you will need to justify the importance and urgency of the repairs, provide photographs, and invoices for materials. Supporting documents along with the application for a refund are provided to the management company. In case of an unmotivated refusal, the funds spent on repairs can be recovered through the court.

Current repairs are carried out regardless of the decision of the OSS

Management organizations and homeowners' associations responsible for maintaining the common property of apartment buildings should not wait for residents' requests to carry out routine repairs or the decision of the general meeting of owners.

The MA should remember that:

Current repairs of the common property of apartment buildings should be carried out every 3–5 years (clause 3.2.9 of the State Construction Committee Resolution No. 170 dated September 27, 2003).
The obligation to carry out repairs is assigned to the management agreement and the norms of the Housing Code of the Russian Federation, No. 384-FZ, RF PP No. 491, Resolution of the State Construction Committee No. 170 and does not depend on the presence of a decision of the general meeting of owners of premises in the apartment building.
Carrying out current repairs, the financing procedure for which is defined in the management agreement, does not require an additional decision by the OSS. The obligation to carry out such work lies with the management organization, even if the owners refused to carry out routine repairs (appeal ruling of the Altai Regional Court dated 09/06/2017 in case No. 33-9061/2017).
The court, when considering claims against the management company for failure to carry out repairs, does not take into account the arguments that the organization began managing the house recently and all the defects and violations of the maintenance of the common property existed previously. These circumstances do not relieve the management company managing the house at the time the owner applied to the court from the obligation to carry out routine repairs (appeal ruling of the Altai Regional Court dated 09/06/2017 in case No. 33-9061/2017).

For improper maintenance of the common property of an apartment building, the management authority may be held administratively liable under Part 2 of Art. 14.1.3 Code of Administrative Offenses of the Russian Federation for operating an apartment building in violation of licensing requirements.

The courts also satisfy the owners’ demands for compensation from the management organization for moral damages and payment of a fine for refusal to carry out routine repairs under Art. Art. 14, 15, part 6 art. 13 No. 2300-I “On the protection of consumer rights” (decision of the Podolsk City Court of the Moscow Region dated September 28, 2017 in case No. 2-2453/2017, appeal ruling of the Altai Regional Court dated September 6, 2017 in case No. 33-9061/2017).

Requirements for interpanel seams

The joints of house panels must meet the following requirements:

protection from moisture is achieved through the use of sealing mastics, ensuring surface preparation and compliance with the technology of their application;
protection from exposure to outside air is achieved by using sealing gaskets with a compression of more than 30 - 50%;
thermal insulation is ensured by installing insulating packages.

All butt joints that have leaks must be sealed from the outside with effective sealants by specialists from the management organization or a contractor company hired by them. Sealing work should be carried out as soon as possible while preparing the house for winter use.

The Technical Regulations for the Safety of Buildings and Structures determine that the safety of a building during its operation is achieved by technical standards. maintenance, timely inspections and checks of the condition of the foundation, structures and utility systems, as well as ongoing repairs of the building.

Filing a complaint to higher authorities

The refusal of the utility companies to seal the interpanel seams and ignoring the application should be filed with a complaint to higher authorities. Appeals to higher authorities are carried out according to the same scheme. Do not forget that the Housing Office often ignores the instructions of the State Housing Inspectorate. In this case, you should go to court or complain to the prosecutor's office.

You should be persistent in your demands and not remain silent in response to the inaction of the management company’s employees. Otherwise, the “communal chaos” will never end.

How to fill out an application?

In order for the application to be even considered, it must be filled out correctly. Everything matters: from a well-made hat to the date stamped by the secretary.

The application must describe the problem as accurately as possible:

where the damage is located (to the left of the window, to the right, etc.);
what problem does it cause (winding, cold, wet);
where and when it begins to appear (in spring, winter, during rain, it flows from the ceiling to the floor);
what furniture is located close to the problem area;
Do neighbors have the same problem?

The main task is to describe the problem as accurately as possible, despite the fact that audit and inspection are also the responsibilities of the management company. You need to come to the management office with the application and make sure that the secretary puts the date on it, the incoming number, and also signs for receipt. After all the notes have been made, you must make a copy. If the application is lost, the rights of the residents can be defended using a copy.

The number of such statements is of great importance: the more personal and collective complaints from residents, the faster the management company will begin its duties. But if requests are ignored or delayed for some reason, apartment owners have the right to appeal to a higher authority - the State Housing Inspectorate or Rospotrebnadzor.

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Sealing interpanel seams

Bodies to appeal

Sample application for repair of interpanel seams

Problem solving procedure

Where to file a complaint

Necessary steps

Similar questions

Drainpipe faults

Where will the application be accepted?

List of actions

Getting a response

Legal deadlines: within what time must citizens respond?

What to do if they don’t respond to the owner’s complaint?

Sealing interpanel seams

Bodies to appeal

Drainpipe faults

Where will the application be accepted?

List of actions

Sealing interpanel seams

Bodies to appeal

Sample application for repair of interpanel seams

Problem solving procedure

Where to file a complaint

Drainpipe faults

Where will the application be accepted?

List of actions

Sealing interpanel seams

Bodies to appeal

Sample application for repair of interpanel seams

Problem solving procedure

Where to file a complaint

Necessary steps

It is important!

Drainpipe faults

Where will the application be accepted?

Application for sealing interpanel seams

Application to the housing office about a crack in the apartment

A family from Grodno complains about cracks in the walls

Cry from the heart

Is it possible to seal interpanel seams in winter?

Application for sealing interpanel seams

Repair deadlines after submitting an application

Who should seal seams in a panel house?

Current repairs are carried out regardless of the decision of the OSS

Requirements for interpanel seams

Filing a complaint to higher authorities

How to fill out an application?