ODS: deciphering abbreviations in different sectors of human life and activity

Abbreviations are difficult for ordinary people, and with the advent of services whose letter abbreviations are identical, it is not at all easy for people to understand their names and functional purposes. Thus, with the advent of management companies, the housing and communal services sector was replenished with a new abbreviation. We will try to decipher the designation and reveal the main functions of the service.

What information can residents obtain from the dispatcher?

In the common understanding, the dispatch department is designed to answer all the questions of residents from the “I want to know everything” series. But the latter is not entirely true. Dispatchers have a limited range of information that they can provide to their subscribers:

The directions and functional features of dispatching activities include:

• Information about the name of the management company, its managers, addresses and other information significant for the resident;
• About the range of public services provided in the area, their costs, volumes and limits;
• Receive repair requests and requests from apartment owners.

Questions from the series about “Why are you needed then?”, Why do I pay so much for electricity or water, it is always more advisable to ask yourself than to take out dissatisfaction with “big” bills on the dispatcher, who, due to his duty, is obliged to remain calm and politely address to calling subscribers. And the decoding of the UDS abbreviation itself does not provide for this.

What does a receipt for electricity look like, the IPU in it

Most utility bills are issued in the same way, but there may be slight differences in different regions. At the top is the name of the company and its details. You can find any company using them. Usually there is a special barcode, which allows you to quickly pay for everything through an ATM.

If there is a counting device, then it can be designated as IPU. The indicators are printed as of the payment generation date. The apartment owner enters the current readings and transfers them to the supplier. Below there is a column with the value of the amount to be paid and a field with readings of communal meters. Based on this line, it is considered one.

what is this in housing and communal services, abbreviation decoding

Abbreviations are difficult for ordinary people, and with the advent of services whose letter abbreviations are identical, it is not at all easy for people to understand their names and functional purposes. Thus, with the advent of management companies, the housing and communal services sector was replenished with a new abbreviation. We will try to decipher the designation and reveal the main functions of the service.

What residents need to know about ODS

So, let's try to decipher the ODS, what it is in housing and communal services. Using the example of the Moscow region, the unified dispatch service began its history in the summer of 2013, when the corresponding Regulations of the Moscow Government came into force, approving the work of this new formation, its purpose and main functionality.

As part of the housing and communal services, the dispatch service is called upon to collect information on the consumption of basic resources - heat, gas, water and electricity, entering information into a single automated system. For each house or area, one or more such services are provided. They are controlled by housing and communal services organizations serving apartment buildings. The essence of the work of the dispatch service is to ensure interaction between consumers and resource-supplying organizations. Each management company or other housing and communal services company has a separate department or dispatch service.

Main functionality of dispatch services

The work of such a department is organized around the clock, since accidents and system breakdowns occur not only during normal working hours. Thus, the functionality of the integrated dispatch service is much broader than what residents of apartment buildings imagine and consists of the following points:

• Regular monitoring of the functioning of engineering equipment and supply systems;
• Monitoring the completeness of service to residents, coordinating ongoing technical and repair work carried out by management specialists;
• Collecting and systematizing information about the condition of the areas around the house, the quality of their cleaning and the work of the management company;
• Prompt response in case of emergency situations and accidents.
• As can be seen from the list, the transcript does not give citizens an understanding of the full scope of the activities and purpose of this service. In the understanding of the average person, it performs only two functions:
• Accepting applications from residents;

United dispatch services monitor the quality of their performance by employees of the service company.

If we decipher the name, based on the regulations governing the work of dispatchers, then they are responsible for monitoring the work of areas of housing and utility companies.

What information can residents obtain from the dispatcher?

In the common understanding, the dispatch department is designed to answer all the questions of residents from the “I want to know everything” series. But the latter is not entirely true. Dispatchers have a limited range of information that they can provide to their subscribers:

The directions and functional features of dispatching activities include:

• Information about the name of the management company, its managers, addresses and other information significant for the resident;
• About the range of public services provided in the area, their costs, volumes and limits;
• Receive repair requests and requests from apartment owners.

Questions from the series about “Why are you needed then?”, Why do I pay so much for electricity or water, it is always more advisable to ask yourself than to take out dissatisfaction with “big” bills on the dispatcher, who, due to his duty, is obliged to remain calm and politely address to calling subscribers. And the decoding of the UDS abbreviation itself does not provide for this.

Is there a problem with engineering equipment – ​​is this a question for the dispatcher?

The change of several generations of engineering and automated systems has led to the fact that it is not easy for people to deal with them when they simply fail. The list of such “municipal” structures, the breakdown and failure of which is addressed to dispatchers, is as follows:

• Elevator;
• Heating and water supply structures;
• Electrical switchboards and lighting of the area around the house and on the stairs;
• Door locking devices – intercoms.

Dispatchers also monitor the operation of communications, alarms, fire extinguishing, evacuation, public address systems within common areas - attics and basements, elevators, roofs, fire escapes, and outbuildings.

The dispatcher's activities are recorded in specially designed documents, logs and electronic systems, which makes it possible to evaluate the timeliness of the response of the service company's employees in specific situations or accidents. The work is supervised by a senior dispatcher, whose tasks are to regulate, plan, adjust the activities of employees, as well as control over their work.

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Difference from private building

The formulation of the types of residential premises is given in Article 16 of the Housing Code of the Russian Federation.

In particular, a residential building is a separate building consisting of rooms and auxiliary premises.

But it is necessary to distinguish between private households, designed to accommodate one family, and multi-apartment buildings, where there are not only apartments, but also common areas.

Among the differences between a private building and an apartment building are the following:

1. Presence of one owner (or shared owners). The private house itself and the land plot on which it is located are considered an indivisible object. The rights to it may be sole or belong to several owners, indicating the specific share of each.
2. A single-family home is essentially one apartment with a separate entrance and several rooms. Apartment buildings may have one or more exits (entrances), they consist of residential and common areas.
3. Only a private house can be built on a land plot for individual housing construction. An apartment building cannot be built on it.
4. The owner is responsible for the condition and maintenance of a private building. In MKD, this responsibility is assigned to the management company, which is not only obliged to carry out certain work within a specified time frame, but also has the right to charge a monthly fee for it according to the tariff.
5. The key difference is the presence of common property in the apartment building, which is:

• stairs and landings;
• corridors;
• elevators;
• roofs and basements;
• general house communications;
• a plot of land under the house and surrounding area, etc.

What else does a senior dispatcher know?

In essence, the head of the ODS is an inspector who, based on the results of observations, analyzes the situation and coordinates the work of other employees in various ways to ensure better functionality and productivity.

What the boss records:

• Serviceability of alarms - from light bulbs on the remote control to the full number of parts of systems that respond to increased gas pollution;
• Normal operation of the time relay;
• Communication line functionality;
• Maintenance of all devices with auxiliary materials - refilling with ink, availability of tapes for diagrams, etc.;
• Complaints from the population.

A little about repair services

Emergency repair services (ARS) are created to immediately eliminate major accidents and damage. Like firefighters, they are always in full “combat readiness” - provided with all the necessary tools and go to the scene of an incident around the clock.

Each such brigade serves the houses of its area, regardless of whether it is a public house or a private one. Each such brigade serves the houses of its area, regardless of whether it is a public house or a private one. The composition of the group is formed depending on the technical condition of the residential area and the scope of service. Employees must monitor the serviceability of tools, communications, the presence of all keys, diagrams and floor plans for each building.

ARS workers guard the safety of the population of the territory under their jurisdiction even during non-working or holiday periods. A duty unit is always formed. Even without being on duty, if they notice the threat of collapse of parts of buildings or the emergency condition of any structure, they immediately get into work and fence off potentially dangerous areas. If necessary, they will organize the relocation of people from unsafe houses.

Housing maintenance

The maintenance of housing depends on:

• degree of wear and technical condition;
• design features and composition of the property;
• location of the structure in an area with geodetic or climatic features.

Government Resolution No. 10 No. 491 establishes that compliance must be ensured:

• legal rights of premises owners;
• safety of property of all owners;
• reliability and safety of MKD;
• accessibility to use of the local area and premises;
• serviceability of common property.

The maintenance of an apartment in an apartment building includes:

• carrying out current and major repairs;
• fixing various problems.

Many residents are interested in what is MKD in a utility receipt? Payment for maintenance of residential premises in apartment buildings is the responsibility of the apartment owners.

According to the Housing Law Art. 154, housing maintenance includes:

• seasonal obligations related to the maintenance of adjacent areas (lighting, garbage collection, snow removal, landscaping);
• organizing waste removal for residential property owners;
• carrying out cleaning and sanitary measures in common areas with the local area;
• provision of general house lighting;
• inspections of management companies responsible for the life and health of residents;
• ensuring fire safety measures;
• ensuring temperature conditions within established standards.

The management company is also required to perform the following work:

• work to strengthen building facades, remove bricks, tiles, decorative elements;
• repairing roofs, attics and gutters;
• strengthening hatches, sealing seams;
• treating trees with an antiseptic.

If the receipt contains a separate item for cleaning the stairwells, then this is considered a violation, since it is automatically included in the cost item, that is, this is an attempt to charge residents a double fee.

Operating mode

ODS are obliged to work around the clock and provide continuous supervision over the operation of the equipment of subordinate houses.

In case of any accident and interruption in the operation of vital systems, such as water supply, sewerage, gas systems, electrical panels, heat supply, elevator shafts and mechanisms, information about all cases is immediately transmitted to the emergency service and officially recorded. For this purpose, special logs are provided where all types of problems and the results of the work carried out to eliminate them are recorded.

To successfully eliminate accidents, the dispatch service must have at its disposal the keys to all work premises, attics and basements, as well as complete sets of documents. These are technical papers for all units with diagrams of operation and emergency shutdown of service units and detailed plans of buildings and underground communications.

Main functionality of dispatch services

The work of such a department is organized around the clock, since accidents and system breakdowns occur not only during normal working hours. Thus, the functionality of the integrated dispatch service is much broader than what residents of apartment buildings imagine and consists of the following points:

• Regular monitoring of the functioning of engineering equipment and supply systems
• Monitoring the completeness of service to residents, coordinating technical and repair work carried out by management specialists
• Collecting and systematizing information about the condition of the areas around the house, the quality of their cleaning and the work of the management company
• Prompt response in case of emergency situations and accidents.
• As can be seen from the list, the transcript does not give citizens an understanding of the full scope of the activities and purpose of this service. In the understanding of the average person, it performs only two functions:
• Accepting applications from residents

United dispatch services monitor the quality of their performance by employees of the service company.

If we decipher the name, based on the regulations governing the work of dispatchers, then they are responsible for monitoring the work of areas of housing and utility companies.

Replacing meters and checking them

Although the meters belong to the residents of the house, they do not have to maintain them .
This will be done by the management company, or rather by the organization that the latter will hire to maintain the devices. But the management organization will be entirely responsible for the serviceability of the equipment. Each ODPU has its own verification interval, during which its readings are considered reliable. At the end of this period, the device must be checked.

The calibration interval is determined by the device manufacturer . The new verification checks the operation of the device, its service life, serviceability and safety.

The manufacturer must indicate the calibration interval in the documents for the device itself. Each verification also involves documenting the activities.

For example, Russian-made water meters are checked every 4-6 years, foreign ones - much less often - once every 15 years.

When performing verification, the specialist checks:

• documents for the device;
• case reliability;
• clarity of symbols and numbers;
• the presence of cracks and other damage affecting the proper reading of readings.

The service company must have a special certificate to carry out such activities . If the device malfunctions, she will have to replace it.

Each verification ends with the drawing up of a report that describes the current condition of the device and further actions to replace or repair it. The act must contain the signatures of the employee who conducted the verification and the head of the management company.

deciphering abbreviations in different sectors of human life and activity

An abbreviation is a unit of speech that is formed by reducing several words to one or two or three letters each. In Russian speech they can be represented by a variant of a compound word or an initial type. In the first case, a combination of morphemes is assumed, in the second, only the initial letters of each word are taken. What does the abbreviation “ODS” mean? Its decoding for different areas of activity is given below.

The role of abbreviations and classification

So, as already indicated above, the abbreviation can be represented by two main types, and it is also necessary to indicate a third, special case. Thus, we get the classification:

• initial options;
• compound words;
• acronyms.

The latter type is a letter combination that is read and pronounced as a continuous word, and not letter by letter, unlike the initial version. Examples of such abbreviations: NATO (alliance), NASA (space agency), RAS (academy), ABVA (a group from Sweden), VUZ (educational institution) - all these words have long been perceived not as abbreviations, but as commonly used ones.

Examples of words obtained by the complex abbreviation method are: maternity hospital, terrorist attack, collective farm, party committee, regional committee, Komsomol (as we see, during the time of socialist rule, such abbreviations became firmly established in the life of society).

Initial forms, read letter by letter: FBI, FMS, KGB. As a separate form, we can also distinguish such abbreviations that were developed to define an already existing specific single concept, for example, comprehensive automobile insurance except liability (CASCO).

Abbreviations make people's lives easier by shortening complex and long words and phrases, while saving human effort and time.

Reduction of ODS

Speaking about various types of abbreviations, it should be noted that in different areas of human activity the same combinations of letters can have completely different meanings and be in no way connected in meaning.

Thus, the abbreviation JV can be interpreted as a “joint venture” when it comes to economic relations, and as a “north pole” in the context of geography.

The abbreviation ODS implies completely different interpretations, depending on what field of activity we are talking about. Medicine, biology, and construction perceive the reduction of the general labor force differently. The decoding will be different for each industry. Next, we will consider in detail each of the interpretation options.

Medicine

So, reduction of the ODS. The decoding in medicine is simple: the human musculoskeletal system.

This organ system is represented by the bone skeleton and the muscular component, its main functions are:

• Support. The skeleton itself is the main frame of the body, and together with the muscles it literally “holds” the body in the required position, determines the location of the internal organs and fixes them.
• Motor. Thanks to the movable articulation of the vertebrae and joints, as well as through the contraction and work of muscles, the musculoskeletal system provides movement in space.
• Protective. The most important organs - the brain and bone marrow - are under the most powerful protection of the bones (the skull in the first case and the spine itself in the second). All other organs of the human body are protected in one way or another either by bone (the organs of the chest are protected by the ribs) or by muscles (the abs protect the organs of the abdominal cavity).

Thus, we found out what ODS means in medicine. Decoding in this area reveals the physiological meaning of the concept.

Biology

Let us consider biology as the next branch of knowledge and human activity. The definition says that it is the science of nature, of all living things and of the patterns inherent in organic life. This knowledge system also uses the abbreviation ODS. Biology gives exactly the same interpretation as medicine and interprets the abbreviation as “musculoskeletal system.”

The only difference can be considered that the concept of the musculoskeletal system in biology is a little broader, but in medicine it is specified by the fact that we are talking specifically about a person. In biology, the musculoskeletal system is considered as a set of organs not only of humans, but also of any other animal.

ODS: decoding in construction

What is the interpretation of the abbreviation in the construction industry? When we are talking about the construction of a residential building with an elevator, an industrial building, or a transport facility, the abbreviation ODS is also used. Explanation in this case: unified dispatch system. It is a set of links for the management or operation of equipment, production, and a transport enterprise. Refers to safety and security systems.

ODS TsUKS - abbreviation decoding

Another area of ​​activity where the ODS reduction is used is saving people. More precisely, the abbreviation is used by people serving in the Ministry of Emergency Situations and in the services under its control. ODS is interpreted in this area as an operational duty service.

Often these three letters stand next to others, namely, TsUKS. If we are talking about ODS TsUKS, then we mean the operational duty service of the crisis management center. This unit is engaged in minimizing the consequences of natural disasters and eliminating fires.

Abbreviations occupy a special place in the Russian language. Abbreviations simplify speaking and writing and save time. The same combination of letters can be deciphered differently in different fields of activity, and the abbreviation ODS is proof of this.

Structure of operational dispatch communication systems

The basis of each ODS system is a station, a switch and a console. Each of the elements plays its role. Main functions of the remote control:

• Making a call to any subscriber by pressing one button;
• Simultaneous reception of calls on all lines with a hold function;
• Light indication of calls;
• Turn the speakerphone on or off. In modern systems it can be carried out automatically;
• Call forwarding function from one internal subscriber to another.

The remote control can be either a separate device specially designed for dispatching tasks or a universal system that includes a personal computer combined with a telephone, input/output devices for audio and visual signals. The remote control must be connected to a switch or a specially configured telephone exchange, for example, a PBX.

In this case, all tasks for organizing the connection are solved by the switch or station. The control and signaling required by the dispatcher is carried out using a remote control or on a PC, when working in software adapted for ODS systems.

The main advantage of the PC-based implementation is the use of specialized programs for automatic control of ODS functions; monitoring and analysis of incoming data and calls can also be implemented automatically.

Dedicated servers with built-in cards that represent a digital switch are often used as a switch. The use of such systems expands the customization capabilities of the communication system and increases its functionality.

In complex ODS systems used in large enterprises, the tasks of the dispatch system can be distributed among several servers and have access to communication management systems at different levels.

Operational dispatch communications must provide access to all subscribers belonging to this network and using appropriate wired or wireless equipment: telephones, walkie-talkies or other devices. A call to a subscriber can be made using both duplex and simplex communications. Some systems use one of these two types, others may use both. Conversations within the system can be recorded, increasing security and limiting the possibility of misuse of equipment.

What residents need to know about ODS

So, let's try to decipher the ODS, what it is in housing and communal services. Using the example of the Moscow region, the unified dispatch service began its history in the summer of 2013, when the corresponding Regulations of the Moscow Government came into force, approving the work of this new formation, its purpose and main functionality.

As part of the housing and communal services, the dispatch service is called upon to collect information on the consumption of basic resources - heat, gas, water and electricity, entering information into a single automated system. For each house or area, one or more such services are provided. They are controlled by housing and communal services organizations serving apartment buildings. The essence of the work of the dispatch service is to ensure interaction between consumers and resource-supplying organizations. Each management company or other housing and communal services company has a separate department or dispatch service.

How to decrypt correctly?

A housing and communal services receipt is a payment document that is recognized as official. It reflects information about the amount that the consumer must pay for past billing periods to resource companies.

Sometimes you receive several receipts, and sometimes they are combined into one, where all the necessary amounts for payment are written down.

How to understand the receipt? This is a paper document that, in the form of a table, tells about the status of your account, the name of the services, the quantity spent, and the amount. In addition, the receipt may contain additional information useful for owners to review.

The consumer of services, and therefore the owner of the home, can independently check all payments and testimony accrued against him, knowing the decoding.

The receipt is read from left to right. First, the name of the service, its cost are studied, then the number of service units spent, and only then the final cost.

Why do you need ODS? Blog of an old utility worker

Many people do not have a completely correct understanding of what the UDS (United Dispatch Service) is needed for. Most people think that ODS is only intended to make an application, i.e. call a plumber or electrician or call and tell the dispatcher all sorts of nasty things. The dispatcher, according to his job description, cannot answer the resident rudely and many take advantage of this. Sometimes they will say something that involuntarily comes to mind that the person calling is not all right in the head.

Main functions of the ODS:

— exercise round-the-clock control over the operation of engineering equipment and systems of apartment buildings;

— coordination and control of the performance of maintenance work on equipment and engineering systems carried out by service organizations;

— collecting information and monitoring the condition and cleaning of courtyard areas, cleaning the facades and roofs of buildings;

— taking prompt measures in case of emergency situations;

— accepting applications from the public and organizing work to fulfill applications by service organizations and monitoring the execution of work;

— monitoring the implementation of requests received from the public, etc.

And this is only a small list of functions and tasks performed by the UDS (see here). Now imagine what responsibility lies with traffic controllers, and what kind of psychological stress they withstand. And before you insult and be rude to the dispatcher, think about whether it’s worth doing this, because most of them are women.

The story of a traffic police dispatcher (18+).

During the shift, the phone became hot from calls. My tongue could barely move in my mouth, and it became more and more difficult to answer the same question:

— When will you give me hot water? –

Hot water, after a two-week shutdown, was supposed to be provided at two in the morning. But this call came in on 0030.

And a woman’s voice asked a damn annoying question:

— When will you turn on the hot water? –

I answer:

— Woman, the hot water will be turned on at two in the morning. –

Still the same female voice:

- No, no,... turn it on immediately. I was just with my husband and I need to wash my butt. –

Because I no longer had the strength to be surprised by anything, I involuntarily asked a counter question: “What, are you perverts?” –

And then the following came from the telephone receiver:

- Boorish, you yourself are a pervert. I’ll now complain to my husband, and you won’t work here anymore, etc. and so on. –

And then my nerves could not stand it, and I sent her back to where she had just come from.

Now you can imagine what the ears of a traffic police dispatcher hear every day.

Many people amuse themselves (see here) by using the intercom from the elevator to contact the dispatcher and begin to insult her and call her names. Mostly teenagers have fun this way, and older people are also guilty of this.

One dispatcher told me that one grandmother calls her every shift at exactly two o’clock in the morning and asks her to turn off the street light, only because the light is disturbing her cat’s sleep.

Another dispatcher said she gets a lot of calls from older people asking just to talk to them. Old and lonely people and you can understand and feel sorry for them. By the way, more and more calls are coming from younger people with a similar request.

But you still need to understand that the ODS control room is not an emergency psychological aid and the dispatcher is not a psychologist, but just an ordinary woman, on whose shoulders lies a huge responsibility for everything that happens in her area. So let's respect the hard work of traffic controllers. And also, if you decide to pick up the phone and call the control room, don’t rush, think about what to say and don’t turn into hamadryas.

Full-time or distance learning format in Krasnodar

If you want to take courses for traffic controllers and receive a state-issued certificate, fill out an application on the website. We cooperate with individuals and legal entities: choose the type of form that suits you. If necessary, the employer can pay for the training.

Based on the results of completing the course, the student is issued a traffic control dispatcher certificate. This is a document on official letterhead, with all the necessary security elements and seals. He is guaranteed to pass checks when applying for employment in a private or public company. If you have any questions, write to us, we will be happy to answer!

To apply for training you must provide the following documents:

• Completed application for distance learning
• Copy or photo of passport
• Copy or photo of current ID/certificate
• Details (if paying from a legal entity)

Application for training in blue-collar occupations (legal entities) 17.2 Kb

Application for training in working specialties (individuals) 15.9 Kb

Work based on requests or who is responsible for what

One of the important responsibilities of the UDS is to receive and quickly respond to applications from the public.

How does this happen

If a problem is identified, you have the right to report it by phone, use any intercom in the house if you don’t remember the dispatcher’s number, or go to the organization and leave a written request. Any request from residents must be reflected in the application log, or entered electronically into the computer.

If your request has not been responded to, you can contact the manager - senior dispatcher, having previously recorded the time of the ignored request. The responsibilities of this employee include tracking the nature of all accepted requests, investigating the reasons for their non-fulfillment and summing up the work of other dispatchers.

What receipts should come for an apartment?

It should be noted that there is no single form of receipt for housing and communal services that is mandatory for everyone. In different regions, cities, even houses, the management and supply of utility resources occurs differently. Therefore, the payment card may differ in appearance, shape, and color. It may consist of two parts: a notice and a receipt, or it may take the form of a single document.

Officially by Order of the Ministry of Construction No. 924/pr. dated December 29, 2014, only an approximate form of rent receipts was approved. However, this document is only advisory in nature, its use is not mandatory.

Due to changes in housing legislation that came into force at the beginning of this year, this sample model has also undergone some additions. But, in general, the structure of the document remains the same.

Next, we will figure out what is included in this document, what is the basis for payment on the receipt.

In fact, any receipt should include the following information:

• about the payer and recipient of payment for housing and communal services (full name, name of organization, TIN, bank details, personal account number);
• information about the residential premises (area of ​​the apartment, the house as a whole, address, number of residents);
• calculation of payments for each type of services provided;
• reference Information.

What does ODS serve?

The dispatch service is responsible for the proper functioning of elevators, engineering systems for supplying gas, electricity, heat and water.

Water

For hot water - this is a full service of boiler rooms, existing boilers, heating and elevator points. In cold weather – uninterrupted operation of pumping systems, sewage systems, and water pumping.

Electricity

Maintaining common house electrical panels and lighting systems in courtyards, entrances and staircases.

What else are dispatchers responsible for:

• Proper condition of the gas system;
• Cleaning collectors and underground areas with technical equipment from gas contamination;
• Two-way communication in the elevator with residents through a loudspeaker, as well as uninterrupted internal audio contact with working services - janitors, elevator operators, etc.;
• Providing houses with other engineering systems - fire-fighting technical devices (for example, a special water supply for extinguishing flames), protection against the spread of smoke, alarms for quickly calling the fire brigade, as well as sound warning systems that machine rooms, basements, etc., locked from the public, have been opened attics.

What it is

UDS are joint dispatch services that are responsible for the normal functioning of the technical equipment of houses in microdistricts where the population lives.

UDS tasks:

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• Monitoring the serviceability of mechanisms;
• Recording and fulfilling requests from residents to repair damage;
• Ensuring safety in case of emergency situations;
• Cleaning of the territory under the jurisdiction;
• Cleaning roofs from excess snow and ice in winter.

what it is, how it works, where to go

Each microdistrict of the house has appropriate equipment that periodically breaks down. To know how to troubleshoot problems and where to go for service, it will help to know the concept of “ODS decryption”.

What it is

UDS are joint dispatch services that are responsible for the normal functioning of the technical equipment of houses in microdistricts where the population lives.

UDS tasks:

• Monitoring the serviceability of mechanisms;
• Recording and fulfilling requests from residents to repair damage;
• Ensuring safety in case of emergency situations;
• Cleaning of the territory under the jurisdiction;
• Cleaning roofs from excess snow and ice in winter.

What does ODS serve?

The dispatch service is responsible for the proper functioning of elevators, engineering systems for supplying gas, electricity, heat and water.

Water

For hot water - this is a full service of boiler rooms, existing boilers, heating and elevator points. In cold weather – uninterrupted operation of pumping systems, sewage systems, and water pumping.

Electricity

Maintaining common house electrical panels and lighting systems in courtyards, entrances and staircases.

What else are dispatchers responsible for:

• Proper condition of the gas system;
• Cleaning collectors and underground areas with technical equipment from gas contamination;
• Two-way communication in the elevator with residents through a loudspeaker, as well as uninterrupted internal audio contact with working services - janitors, elevator operators, etc.;
• Providing houses with other engineering systems - fire-fighting technical devices (for example, a special water supply for extinguishing flames), protection against the spread of smoke, alarms for quickly calling the fire brigade, as well as sound warning systems that machine rooms, basements, etc., locked from the public, have been opened attics.

Operating mode

ODS are obliged to work around the clock and provide continuous supervision over the operation of the equipment of subordinate houses.

In case of any accident and interruption in the operation of vital systems, such as water supply, sewerage, gas systems, electrical panels, heat supply, elevator shafts and mechanisms, information about all cases is immediately transmitted to the emergency service and officially recorded. For this purpose, special logs are provided where all types of problems and the results of the work carried out to eliminate them are recorded.

To successfully eliminate accidents, the dispatch service must have at its disposal the keys to all work premises, attics and basements, as well as complete sets of documents. These are technical papers for all units with diagrams of operation and emergency shutdown of service units and detailed plans of buildings and underground communications.

Work based on requests or who is responsible for what

One of the important responsibilities of the UDS is to receive and quickly respond to applications from the public.

How does this happen

If a problem is identified, you have the right to report it by phone, use any intercom in the house if you don’t remember the dispatcher’s number, or go to the organization and leave a written request. Any request from residents must be reflected in the application log, or entered electronically into the computer.

If your request has not been responded to, you can contact the manager - senior dispatcher, having previously recorded the time of the ignored request. The responsibilities of this employee include tracking the nature of all accepted requests, investigating the reasons for their non-fulfillment and summing up the work of other dispatchers.

What else does a senior dispatcher know?

In essence, the head of the ODS is an inspector who, based on the results of observations, analyzes the situation and coordinates the work of other employees in various ways to ensure better functionality and productivity.

What the boss records:

• Serviceability of alarms - from light bulbs on the remote control to the full number of parts of systems that respond to increased gas pollution;
• Normal operation of the time relay;
• Communication line functionality;
• Maintenance of all devices with auxiliary materials - refilling with ink, availability of tapes for diagrams, etc.;
• Complaints from the population.

A little about repair services

Emergency repair services (ARS) are created to immediately eliminate major accidents and damage. Like firefighters, they are always in full “combat readiness” - provided with all the necessary tools and go to the scene of an incident around the clock.

Each such brigade serves the houses of its area, regardless of whether it is a public house or a private one. Each such brigade serves the houses of its area, regardless of whether it is a public house or a private one. The composition of the group is formed depending on the technical condition of the residential area and the scope of service. Employees must monitor the serviceability of tools, communications, the presence of all keys, diagrams and floor plans for each building.

ARS workers guard the safety of the population of the territory under their jurisdiction even during non-working or holiday periods. A duty unit is always formed. Even without being on duty, if they notice the threat of collapse of parts of buildings or the emergency condition of any structure, they immediately get into work and fence off potentially dangerous areas. If necessary, they will organize the relocation of people from unsafe houses.

Conclusion

We have been living in apartments in multi-storey buildings for decades, but often we never bother to study our own housing rights and figure out what UDS is, although just deciphering the abbreviation already provides a lot of information. Now you know who is responsible for the proper operation of the equipment in your home and, by contacting the appropriate authority in a timely manner, you can immediately fix any problems.

Attention! Due to recent changes in legislation, the legal information in this article may be out of date!

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The responsibilities of the emergency housing and communal services service are to eliminate the emergency in the communal life support system within the required time frame.

A breakdown can happen anywhere in a common household, including the local area. Emergency responders will also help if problems arise inside the apartment, but at your expense.

The list of ADS actions consists of:

1. Acceptance of an accident claim.
2. Sending an emergency team consisting of specialists of the required profile (roofer, plumber, electrician) to the site.
3. Elimination of the causes of the accident.

To quickly eliminate any malfunctions that have arisen, you need to have an idea of ​​what is included in the emergency maintenance of an apartment building. So, the emergency service is called in the following situations:

• damage to pipelines of engineering equipment systems (both water utilities and gas networks);
• the flow of water into residential and utility premises - pipe breaks and leaks;
• malfunctions of electrical equipment: input distribution devices, electrical cables (break or damage).
• Stopping the power supply in an apartment, entrance, building.
• clogged waste collection systems.

Having understood the situation at the scene of the accident, the municipal emergency service has the right to involve other specialized repair services in eliminating it: gas workers, signalmen. And in houses managed by HOAs or housing cooperatives, emergency repair services of resource supply companies should be called.

Municipal emergency services deal with communal troubles in courtyards and on the streets, as before.

So, we have decided on the powers of emergency housing and communal services. But where should you go in case of a malfunction? Considering that an accident can happen at any time, every resident of an apartment building should have a list of emergency phone numbers and addresses.