How to call a plumber from the housing office or emergency service to your home at your place of residence, how to place a call through State Services in Moscow

Author of the article

Alexander Georgievich Kondratiev

An electrical engineer by training, he worked as an electronics engineer, chief engineer at a food company, and general director of a construction organization.

When a faucet leaks, the drain is clogged, or another similar problem occurs, you need to call a plumber. However, not all faults can wait for a specialist to arrive. Sometimes you need to call emergency services.

How to call emergency services

For emergency repairs, owners turn to emergency services, which work around the clock. Each city or town has its own. You can call:

to the telephone number of the city dispatcher or to the single emergency hotline;
to the dispatch services of the municipal department of the city or district administration;
to the local Vodokanal.

For example, in Moscow you can call a single hotline for emergency services in Moscow.
You can also call the emergency service through MOSVODOKANAL +7(499)763-34-34.

These services deal only with emergency situations involving the threat of damage to collective property, a threat to human life, or destruction of property of the owners. For example, a break in the main water supply system, a heating main, or a blockage in the general sewer system. They do not carry out planned or routine repair work.

When should you contact the dispatch center?

Housing and communal services dispatch services should be contacted if:

the heating in the house was lost during the heating season;
water and vapors are found in the basement;
there is a specific smell of unexplained origin in the apartment or on the staircase;
Rodents (rats, mice), cockroaches were found.
the door to the attic is faulty or broken;
no cold or hot water;
neighbors “drown” the apartment;
The plumbing is faulty.

If you notice smoke in the stairwell, the first thing you need to do is call the fire department (if you smell gas, call the gas service), and then call the housing and communal services service. Delay can cost your life.

In what situations do you call a plumber?

Before calling a plumber, the owner needs to decide how urgent the work is. All plumbing work is divided into several types:

Emergency work that requires immediate resolution of the issue.
Repair work. They must be completed, but they do not cause damage to the residents' property. Can be completed within 24 hours.
Planned. They are planned in advance and produced according to schedule.

In the event of an emergency, the owner is obliged to call the emergency service. In other cases, the owner contacts the utility service to call a specialist.

Calling a plumber to your home from the housing office is possible for the following reasons:

installation or major repairs of hot and cold water supply systems;
replacement of bathtub, sink, toilet;
installing heating radiators, flushing the system or replacing metal risers with plastic ones;
replacement of heated towel rails;
replacement of mixers;
replacing the valve axle;
adjusting the water in the toilet tank, eliminating leaks and tightening the tank fastenings;
eliminating leaks in mixer taps;
replacement or installation of water meters;
removing air from the heating system;
eliminating sewer blockages, etc.

At the same time, the owner receives benefits if the work is performed by plumbers of the management company:

The company is responsible for the condition of hot and cold water supply systems. She is interested in high-quality repairs, so the work is performed by trained specialists.
Some services are included in the register of mandatory ones, which are included in the payment for utility services. They are performed free of charge.
Payment for repair work is made at preferential rates. In private companies, similar work costs more.
To call a plumber, just make a phone call.

There are also disadvantages:

It is rarely possible to arrange a visit at a time convenient for the owner, for example, in the evening or on a weekend.
Plumbers from the housing office are unlikely to put on shoe covers or take off their boots.
Prices for services are not much lower than those of private masters.

We order a plumber from the housing office

The services are used when it is necessary to perform the following work:

For leaking faucets.
If there are blockages in the pipes.
For replacing taps, sinks, washbasins, toilets.
If necessary, install water meters.
When performing major repairs with pipe routing.

Finding a professional plumber is not difficult. You can call a specialist at the appropriate telephone number of your housing maintenance company. When leaving a request, you need to indicate the urgency of the work and the time of arrival of the specialist that is convenient for you. If there is a pipe leak, the plumber on duty will arrive on call as soon as possible.

Also, by phone you can receive valuable instructions that will help you turn off the water and thereby get rid of the danger of flooding your neighbors below.

If you need to carry out any complex repairs, you can first consult with a specialist. An experienced master will assess the volume, tell you what needs to be purchased and recommend the best plumbing fixtures. All this will not only improve the quality of the work being carried out, but will also significantly speed up its implementation. You just need to purchase all the necessary plumbing fixtures, and the technician will install them in the shortest possible time.

How to call a plumber from the management company

The owner should not try to fix leaks on his own unless he is a plumber. Interfering with plumbing equipment on your own can lead to disastrous results.

The best option would be to call a plumber from the housing office. To do this, you should know the address and telephone number of the organization that provides maintenance to the apartment building. The details are indicated in the receipt that is sent monthly to pay for utilities.

You can call a plumber in two ways - by phone or by visiting the housing and communal services service in person. It is necessary to describe the malfunction in detail to the dispatcher. He is obliged to register the request in the log and inform the owner of the time of arrival of the plumber.

You can call a specialist both at your registration address and at your place of residence, even if you are not registered there. The main thing is that the management company you contact services your apartment building.

Plumber from numerous private service organizations

You can call a specialist from various companies that provide services to the population. Usually their phone numbers are written everywhere: on the entrance of the house, mailboxes, electrical panels and elevators, advertisements on websites.

Advantage:

Fast arrival of a specialist;
Excellent service and polite staff, the plumber will arrive smelling of perfume, with his own shoe covers.

This is where the advantages end and let's move on to the disadvantages:

high price for services,
they won’t even tell you the approximate price, since most companies have a requirement as a minimum check, this is the amount by which you will definitely be deceived and additional services will be imposed, otherwise it is not profitable for these companies to work,
paid visit of a specialist,
sometimes you can get an incompetent specialist, so many such companies hire everyone, then collecting damages in an accident after the work of such a specialist is quite problematic due to the conclusion of an agreement with a one-day company, most of these companies work exactly according to this scheme;
if you suddenly need to shut off the common house water supply, you will still have to contact your management company and a plumber from the housing office.

Call through Moscow State Services

If the owner cannot get through by phone or personally visit the housing and communal services, then a plumber in Moscow can be called through the State Services portal. To do this, in the State Services mobile application, it is enough to submit an application to the Unified Dispatch Center.

To make a call, simply enter the Unified Dispatch Center section in the Moscow State Services application and describe the problem in detail.

Housing company reviews

On this page you can leave your opinion about any organization without registration. You can add a photo to the text. Your comment must be moderated.

When studying already posted reviews, it is important to understand: bad comments can be written by competitors, while enthusiastic ones can be written by housing and communal services employees. Our portal is always progressing, and we are making every effort to identify fake ratings.

See also:

Personal account “Housing and Communal Association MUP ZHEU No. 1” in Korolev
“GBU Zhilishchnik district Kuzminki”: official website and address in Moscow

When should a plumber arrive?

The timing of the arrival of a plumber on call is regulated by Decree of the State Construction Committee No. 170 of September 27, 2003. After calling a plumber to your home, the management company or housing and communal services will register the request in a log and describe the problem that has arisen.

At the same time, the management of the management company must ensure the arrival of the plumber within the following time limits:

if the pipe is severely damaged, a mechanic arrives immediately (or the call is transferred to the emergency service);
any blockages or leaks in the sewer system must be repaired urgently after receiving an application;
The plumber must replace the toilet tank within 8 hours (working time is counted);
repair of mixer and heating equipment is carried out within 24 hours;
To replace a bathtub, sink, and other plumbing structures, a specialist is given 1 week.

The period begins from the moment the application is submitted. If the plumber does not arrive within the allotted time, it is recommended to duplicate the request and at the same time find out the reason for the non-fulfillment of the first one. If the failure of a plumber to show up on time caused damage to the owners of the apartment building, then the repairs are carried out at the expense of the housing and communal services.

Each service company has an agreement that describes in detail all repairs, prices and deadlines for their elimination. Be sure to study it.

How to call the dispatch center at a house address in Moscow?

Expert opinionAliceLawyer, MoscowAsk a lawyer There is also a unified dispatch center (UDC) in the city of Moscow - telephone number:
By calling there, a citizen can explain the problem (lack of water or heat in the apartment), then he will be directed to specialists of the required profile.

However, if you need to find out the contacts of the dispatch service at the address of the house, then you need to use the service.

Having visited the “Moscow House” website, you need to enter your address into the search bar, selecting the “learn about the house” tab.

Next, the monitor will display information about the building, including the management organization (its name is highlighted in blue in the line).

By clicking on it, the user is shown additional information about housing and communal services, including address, reception hours and telephone number.

What kind of work is done for free?

Employees of the management company perform repair work for a fee and free of charge. The list of paid and free work is approved at a general meeting of residents of an apartment building.

The decision of the meeting is included in the contract, which is binding on the housing and communal services service. It specifies penalties if the company’s services provide poor-quality services or fail to meet repair deadlines.

Typically, the register of services indicates the following work, which is performed free of charge by the company’s locksmith:

cleaning of internal sewerage;
eliminating leaks in pipes;
adjusting water in toilet tanks, strengthening loose bathtubs, sinks, toilets;
removing blockages in hot and cold water supply systems;
setting up hot and cold water supply systems;
replacement of non-functioning heating batteries.

Each management company has its own register of free work. The owners can get acquainted with their inventory in the company.

List of work performed

Plumbers are versatile specialists who can fix many types of breakdowns. Calling this specialist to your home will be relevant in several situations:

Leaking taps and pipelines. Elimination requires replacing worn elements or soldering holes that allow water to pass through.
Pipe blockages. They are cleaned using special tools, which make it much faster and more efficient.
Replacement of faucets, sinks, toilets or other plumbing structures. The services of a specialist are especially important if these mechanisms consist of several parts and they need to be connected correctly.
Major repairs or initial pipeline installation.

Paid services

Each management company determines a list of services that company employees can perform. The list is based on the capabilities of the management company; it depends on the availability of trained specialists, repair facilities and equipment.

Typically, management companies are limited to the following list:

installation, adjustment and connection of a dishwasher and washing machine;
at the request of the resident, replacing old radiators with efficient new ones;
replacement of working mixers with modern models;
at the request of the owner, replacement of plumbing fixtures;
installation of a heated towel rail;
elimination of blockages caused by the owner.

It's just about work. Plumbing, taps, mixers, etc. the owner of the apartment buys it himself.

The list of services can be expanded depending on the company's capabilities.

Other services are paid. Payment is made at the time of application or may be included in the utility bill. This is discussed separately at the time of application.

Free services of the management company and housing office

The agreement concluded between the management company or the housing maintenance office and the owners of the living space contains clauses that indicate the types of free work. These include services:

metering devices;
water supply and drainage;
heating and gas supply systems;
electrical wires;
storey spans;
auxiliary premises;
roof of the building.

This list also includes replacing glass and doors in the entrance, maintaining cleanliness and cleaning the areas adjacent to the house.

Article 36 of the Housing Code of the Russian Federation, as well as Government Decree No. 491 dated. 2019 (ed. from), a list of services for the maintenance of the house and surrounding areas, which are assigned to public utilities, was adopted. There is also a list of property, the repair of which is paid separately by apartment owners or tenants.

ATTENTION! All repairs related to the maintenance of common property are carried out free of charge.

What documents are issued to the owner of the apartment?

Plumbers, when performing their work, are obliged to hand over it to the owner of the apartment. This applies to both paid and free services. In this case, the plumber presents documents that are signed by both parties.

Such documents are:

Agreement for the provision of paid services. This may be when replacing radiators, installing meters, etc. The contract specifies the responsibilities of the parties, for example, the plumber is responsible for the quality of work on the installation of plumbing equipment, and the owner is responsible for the equipment itself (if the owner independently purchases it). That is, if the battery breaks, the responsibility lies with the owner, and the plumber is responsible for the pipes and connections;
Certificate of completion of work. It indicates the amount of work performed. Signed by both parties;
A note in the warranty card that the installation was carried out in accordance with the contract No. ____ and dated __ date.

These documents will be the basis that the work was carried out by employees of the management company. They will be required for trial if an accident occurs and the owner floods the neighbors during the warranty period.

In this case, all costs for repairing the flooded apartment will be reimbursed by the management company.

What to do if the work is done poorly

Not every owner is able to control the quality of repairs. If an emergency occurs due to the fault of a plumber, the property of the residents of the apartment building is damaged.

Residents contact the management company that carried out the repairs. The application is drawn up in two copies. One is given to the company, and the second with a mark of acceptance remains with the residents.

The statement describes the problem and the time frame for its implementation. If the management company does not comply with the requirements, residents contact a higher organization with a new application. A copy of the first is attached to it.

If the higher organization did not respond or ignored the application, the owner has the right to appeal:

To the housing inspection. She will review the application and if the fact of poor-quality repairs is confirmed, then the management of the management company will be fined and required to compensate for the damage in full.
The prosecutor's office is contacted if the actions of a plumber are aimed at causing harm to the health or life of residents. Only under these conditions will the prosecutor's office consider the complaint.
Going to court. Is the most effective option. However, it is the longest and most expensive.

Is it worth calling a private master?

If the owner needs high-quality and urgent repairs, the apartment owner turns to organizations that provide paid plumbing work. Typically, such companies are contacted by residents who want repairs to be completed quickly and with good quality.

However, such work will cost the owner much more than the housing and communal services will carry it out. Commercial organizations are required to provide a similar package of documents for all types of work. They bear the same responsibility as the management company for the quality of repairs.

There are private plumbers who can be called by advertisement.
Their cost of work is lower than in a large company. They also provide a guarantee, but obtaining compensation for damage in this case will be problematic, most often only through the courts. In the event of an accident, the owner will have to carry out repairs in the flooded neighbors’ apartment at his own expense. Useful article? Rate and share with friends!