How to connect and what to pay in Sberbank Online
Through Sberbank Online you can pay for almost all housing and communal services. To do this, log in to the system. You can go to a bank branch and ask an employee for help.
If you don’t want to go anywhere, then log in to the main page of the official Sberbank website. Registration will require a mobile phone and card. There will be detailed instructions on the website.
When you receive your login information, simply enter it into the form fields and click “Login.”
Within 60 seconds you will receive an SMS message with a login code. Enter it in the special field and confirm the action.
On the website you can pay for housing and communal services:
- rent;
- water supply and electricity;
- heat supply and gas;
- home phone;
- intercom and security.
Pay your receipt with either a debit or credit card.
Payment for housing and communal services: step-by-step instructions
To pay any receipt, go to the “Payments” section and select the appropriate type. You can also enter the current account number or TIN on the receipt you plan to pay into the search bar and find the desired organization from the proposed option.
After paying for services, you can immediately save an electronic copy of the check, as well as print it at home on a printer or at a bank terminal. The check is valid and confirms that the debt has been repaid.
Let's look at payment for services using three examples.
Payment for electricity and water supply
To pay for electricity and water supply, go to the “Housing and communal services and home telephone” section and select the appropriate section.
You will be offered several organizations that provide services in your city. Choose the one indicated on the receipt.
Next, select the service, the card with which you will make the payment, and indicate the personal account that is on the receipt. Then click "Continue".
All that remains is to enter the latest meter readings and the total amount to be paid. Then click “Continue”. The service will ask you to check your details again and enter the code from SMS to confirm payment. Once the surgery is completed, you will be able to receive a check.
In a similar way, you can pay for other services - gas, capital repair funds, DSK, soda partnerships, etc., as indicated in the section.
Management company services
To pay for a housing department apartment, you need to go to the “Housing and communal services and home telephone” section and select “Rent” from the menu.
The payment process consists of 5 steps.
1. Go to “Housing and communal services and home telephone”. 2. Go to “Rent”. 3. Select your management company. 4. Specify the type of service. 5. Enter your personal account number without spaces.
All you have to do is indicate the amount and confirm the action by entering the code from the SMS. In general, the same payment principles apply for this type of transaction as for other housing and communal services transfers.
Payment for housing and communal services from Sberbank deposits
Many people keep their savings in deposits and accounts. However, it will not be possible to use it to pay for housing and communal services. This is only possible with a bank card.
You can transfer funds from your deposit to a bank card to complete the procedure. This process will take less than a minute. To transfer the required amount, do the following:
When the money arrives on the card, you can perform the necessary operations.
Reference!
Remember that you cannot transfer funds from deposits that do not allow partial withdrawal. These include “Save” and “Replenish”. To receive funds, these accounts must be closed.
How to enable automatic payment: algorithm
Sberbank Online has a function: automatic payment for regular payments. For example, schedule payment once a month or once a week. The function is considered convenient and allows the organization’s clients to get rid of constantly entering the same data. In addition, sometimes you may accidentally forget about making a payment, for which fines may be assessed.
Before activating automatic payment, you should check how much money is currently on the card. In order for the transfer of funds to the account of the utility service to be carried out, it is necessary to top up the card to the required amount and make an additional investment of money within a month.
To enable automatic operation, you will need to do the following:
- Login to your personal account.
- Click the “Connect auto payment” section.
- Select the type of auto payment . In this case, it will be a transfer of finances for utilities.
- Select a bank card from which funds will be regularly debited.
- Provide the necessary details of the utility company and payment receipts.
- Confirm operation.
After confirmation, a message with a text containing a code will be sent to your phone number. It must be entered in the confirmation line to activate automatic payment.
Tip: Give this function a unique name. Therefore, to make it more convenient to view configured auto payments and find the required one among them, it is best to designate it with the appropriate name.
Payment via mobile application
Today everyone has a smartphone, so most transactions are carried out using a mobile application. This also applies to paying utility bills.
Note!
Only in the Sberbank mobile application can you pay for any receipt by scanning a barcode. There is no such option in the web version.
The principle of transactions is the same as on the website; in the “Payments” section in the “Pay” menu, the first place will be “Payment by QR or barcode”.
The payment process is as follows:
If you decide to transfer funds without scanning the code, then remember that instead of “Housing and communal services and home telephone” there are the necessary sections for payment.
Features of the invoicing service
The invoicing service has the following features:
- To work with it, you do not need specific knowledge in accounting.
- There is no need to search for a suitable invoice template.
- The document is instantly delivered to the counterparty so that he can also quickly pay for it.
- The first 2 weeks of use are absolutely free. The client can first evaluate all the benefits of the service and only then pay.
What's happened
An invoice for payment is a document on the basis of which the counterparty (usually the buyer) of a Sberbank client can pay for goods or services received. For example, a client sells office supplies. According to the agreement with the counterparty, a large batch of such goods was shipped to the latter. Now he must pay for the received cargo. To do this, a Sberbank client uses this service to issue and send an invoice.
Having received it, the counterparty can immediately transfer the money.
Functionality
The service was created specifically for clients and therefore has all the necessary functions:
- Automatic completion of all base lines.
- Convenient and fast account registration.
- Ability to control existing debt.
- Saving counterparties in a separate directory, which allows you to create invoices in the future even faster.
- Automatic VAT calculation.
- Possibility to load a signature and seal into the template.
- A clear list of all issued invoices.
- The service independently notes which bills have already been paid.
- The client receives a separate letter, which contains a visual link. You can use it to make a payment.
- You can create acts for issued invoices.
Connection
Bills must be paid every month. Even though the online home transfer process makes it easier, it can still be tedious entering the same details every month. Therefore, Sberbank offers clients to enable automatic payments.
This feature relieves the owner of monthly transactions by automatically transferring funds specified by the template. In this case, the day before the transfer, the owner will receive a notification on the phone in the form of an SMS with payment data and a code to cancel the transfer.
To connect, do the following:
If you are not confident in your abilities, then visit a bank branch and ask an employee to help with connecting the option.
How to revoke a payment order?
In certain situations, it may be necessary to revoke the completed and submitted PP for payment. There may be several reasons for this, ranging from the presence of errors and changes in the client’s intentions. The system allows this option, and you will need to do the following:
- Select the payment document to be cancelled.
- Click on the cancel button that appears.
- Delete document.
These manipulations will lead to the appearance of a feedback form where you will need to provide the reason for the decision.
Other payment options for housing and communal services and commissions
As with any transaction, the bank charges a commission ranging from 0 to 3%. This value depends on the transfer option and the bank’s agreement with the supplier. Some organizations take on the payment of the commission, then the client simply pays the bill, while others place this responsibility on the person.
Sberbank charges a commission for paying housing and communal services online. However, the size is minimal and amounts to 1%. Compared to other values, the payment option through the service is the most economical.
In addition to the online payment method, you can make a transaction at a bank branch or at any Sberbank ATM.
1. At the bank, you can pay for housing and communal services in cash or by debit and credit cards. Depending on the payment method, the commission amount differs. Cash – 3%, but not less than 30 rubles from each receipt. If you pay by card, then 2%, but not less than 10 rubles from the receipt.
2. You can also pay at an ATM by card or cash, but here the fees vary. In cash – 2%, and by card – 1% of the amount.
Note:
if you make a payment via the Internet or an application, the commission amount will not exceed 500 rubles, which once again confirms the cost-effectiveness of the method.
How quickly are utility payments made?
Payment for housing and communal services through the Sberbank online service is carried out quite quickly. Literally from the first time after registration, the client will be able to pay the necessary debts in 15 minutes.
In addition to entering your details monthly, you can go to the “Transaction History” section. There you need to find information about payment of bills for the last month. By clicking on this link, you will be asked to repeat the transfer of funds. At the same time, you can independently adjust the payment information if necessary. However, this is not the fastest way.
Enable the "Autopayment" option. With it, you won't have to worry about paying bills anymore, because the system will automatically transfer funds from your bank card to the company number. You need to fill out the templates once in order to subsequently receive only notifications about upcoming and completed payments. The only requirement is that the account must have the required amount. If you are not ready to pay the debt on the specified day, then the SMS notification will contain a code; if you send it in response, the payment will be cancelled.
Payment problems and their solutions
Technical problems may occur in the bank's system that interrupt the monetary transaction. In this case, there is no need to sound the alarm, since the amount does not disappear without a trace. The funds will either go to the recipient without your notice or remain in your account. Before re-executing the transaction, it is advised to check the transaction history or contact a bank employee for help.
However, in addition to this problem, clients also face other difficulties.
If you paid a receipt using someone else's details?
Contact the organization where you sent the funds. Employees will adjust the payment and the amount will be credited to the correct personal account.
If the funds have been debited from the card but not received by the recipient?
Contact the bank branch and write a statement about the disputed transaction. Don't forget your passport, you will need it to fill out the form. Review of the application takes up to 2 weeks. Afterwards the funds will be returned or sent to the specified details.
Please pay attention!
If there is a failure in the system during a transaction, then you need to contact a specialist on the hotline at 900 or 8-495-500-55-50. Remember that the employee will ask for card details, the owner’s passport and a security word.
What if I don't remember the control word?
If you cannot remember the control word, then contact the nearest Sberbank branch. On site, the employee will ask you to come up with a new code word. Just don't forget your passport. In a couple of minutes you can call the hotline again and ask your question.
Is it possible to cancel a completed operation?
This is possible, but only if you act quickly. As soon as you notice that you have made an incorrect transfer, immediately go to the “History” section, and then to the erroneous transaction.
If the status is “In progress”, you will be able to withdraw the payment. To do this, click “Cancel” and check the “Confirm review” checkbox.
If the order status is “Paid,” you will have to contact the bank branch and ask to cancel the transfer. However, you will need to print a payment receipt.
Advantages of paying bills through Sberbank Online
Knowing all the possibilities for paying for services through Sberbank’s online service, you can see its clear advantages over other debt repayment options. Among the many advantages, several can be identified:
More than 60 million people use the capabilities of Sberbank’s online service. Now you have learned how to pay for housing and communal services. With such capabilities, remote transfers will save you from having to stand in queues. In just a couple of minutes you can pay your bills, and with the “AutoPay” option you can forget about payment altogether.
What bill can't be paid?
The service has many options and allows you to pay various bills, from purchasing goods to transferring money for cellular communications. However, it happens that it is not possible to pay the bill. There may be several reasons for this:
- the payment order was filled out incorrectly;
- the date of dispatch is incorrect;
- some details of the payment recipient are missing;
- no acceptance was made.
If such circumstances arise, the system will not miss the payment and will send the user a corresponding notification. Until the error is corrected, the service will not perform the translation. In general, there is nothing complicated when using the system. This option is equally suitable for paying an electricity bill for an individual entrepreneur or a legal entity, for transferring taxes or salaries to a card. It is enough to correctly draw up the PP and submit it for payment.
