Where can I find out about payments?
There are several ways to detect rent arrears , including without leaving your home. Among them are:
- visit the housing office office;
- clarify housing and communal services debt through post offices;
- call the management company at the number indicated on the receipt;
- clarify data through the websites of service providers;
- clarify your personal account data online through portals;
- use online banking services.
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- The most accurate, but least convenient method of monitoring payment for utility services is at the client’s residential address. To do this, you need to visit the housing maintenance office and, as a rule, stand in a rather long line of visitors.
To clarify information about charges, you need to provide the full name and exact address of the consumer, at which the entire payment history will be found. Here you can find out the current tariffs and pay receipts for the current period.IMPORTANT! It should be noted that it is in the Housing Office that you can find out verified and up-to-date information about payments, fines and violations, because it gets into the database on the websites later. This method will be the best even if there are controversial issues.
- The second way to verify payment is at any major bank.
Here you can use operator assistance or a self-service terminal. To do this, you must bring all available receipts with you. A bank employee will enter the consumer’s personal account and provide information on the existing debt. Through terminals the procedure is faster and easier. Just select the “Payment of utilities” tab on the screen and enter your personal account number in a special line. Next, you should select a specific service: electricity, water supply, heating and others. After selection, the payment history and possible debt will be displayed on the screen. - Using a similar check through a bank operator, you can clarify the debt for housing and communal services through post offices. A significant disadvantage here will be the extremely large consumption of time resources. You can find out the debt at the post office both by personal account and by the consumer’s address.
Through the Internet
For those consumers who are not ready to spend a significant amount of time visiting housing offices and the post office, or who are on vacation abroad or on a long business trip, special online services have become a salvation. They will also help in the case of renting out an apartment to ensure that residents pay their bills on time.
You can check your debt online in the following ways:
- on the official website of the utility service;
- on the State Services portal;
- through Internet banking of some banks;
- on the website of the territorial settlement center.
There are also portals where information about all types of public services is collected:
- One of the sites for checking housing and communal services debt is https://peney.net. Using your personal account number, you can receive information about completed payments by e-mail.
- A similar site is https://vse-dolgi.ru. Here you will need information about an individual: full name, date of birth and telephone number.
How can residents of the Moscow region check their debts before traveling abroad?
The holiday season has begun, and residents of the Moscow region are actively traveling abroad on vacation. However, some of them may experience an unpleasant delay at the airport due to an unpaid fine or debt. What types of fines can cause a passenger to not fly and how to check current debts in a timely manner, read the material on the mosreg.ru portal.
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What debts will they not be allowed to go abroad with?
Source: Photobank of the Moscow region
You may be denied permission to cross the border due to debts on taxes, utility bills, debts on loans and traffic police fines, etc. Therefore, before departure, you need to check your debts in advance. On October 1, 2021, a law came into force increasing the debt threshold under which the debtor will not be released abroad to 30 thousand rubles. Previously it was 10 thousand rubles. The threshold has been temporarily increased for credits, borrowings, housing and communal services, taxes, and the debtor is given five days to repay the debt. However, the increase in the threshold does not apply to some types of debts, such as alimony and compensation for health damage. For them, it remained at the same level – no higher than 10 thousand rubles. If the defaulter has not repaid the debt two months after the expiration of the period for voluntary repayment of the debt, the bailiff may prohibit him from leaving. When paying the debt, the bailiff must lift the restriction the very next day.
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What to pay attention to
Source: , press service of the Federal Bailiff Service for the Moscow Region The debtor is warned in advance about debts at the official registration address, and is notified of legal claims by mail in writing. To collect large debts, bailiffs personally come to the defaulter. As a rule, the court makes a decision on a travel ban, but there are cases when the notification may not have arrived: a travel ban can be imposed without a court decision, when the traffic police sends lists of debtors to the bailiff service. Also, if the registration and actual place of residence do not match, the notification of the court may not reach the addressee. The Federal Bailiff Service (FSSP) maintains a time interval for lifting the temporary restriction on the departure of debtors from the Russian Federation after the receipt of information about the payment of debt under enforcement proceedings in the State Information System on State and Municipal Payments - 23 minutes. But this does not mean that the debt can be paid immediately through the terminals at the airport. Information received by the FSB after the bailiffs have completed the necessary procedures, as a rule, becomes available to all checkpoints at airports on the same day. Thus, the FSSP first informs the FSB that a person no longer owes anything, and the border guards then give permission to cross the border. Banks and payment systems, bailiffs and border guards also take time to process information. Therefore, in order to go on vacation safely, it is better not to put off paying debts until the last moment, but to do it in advance, at least three to four days, and preferably a week before the trip abroad.
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How to check debt
Banknotes of Russian rubles.
Source: Photobank of the Moscow region
You can find out about your current debts yourself. The easiest way is to use modern services. Namely: “Taxpayer’s Personal Account for Individuals” on the official website of the Federal Tax Service (FTS) of Russia, the “Find out your debt” service on the Unified Portal of Public Services and the database of enforcement proceedings of the Federal Bailiff Service (FSSP) of Russia. You can also personally contact any of the listed organizations.
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How to obtain information through the FSSP
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Source: , pixabay.com On the website of the Federal Bailiff Service, you can also obtain a complete list of debts through an online service. Having made the appropriate request, you can immediately receive an answer - to do this, just enter your last name, first name, patronymic and date of birth. On the website of the regional branch of the FSSP you need to enter your full name and number of the enforcement proceedings. Right here, the defaulter can pay off debts by choosing one of the payment systems: QIWI, WebMoney, Visa, Mastercard and others. If the debt was repaid by card, by mail or via the Internet, a copy of the payment receipt must be sent to the department’s structural unit.
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Payment for housing and communal services in your personal account on the website
Source: , press service of the Vice-Governor of the Moscow Region Dmitry Pestov You can check information about debts through the “Taxpayer Personal Account” service on the main page of the website of the Federal Tax Service of the Russian Federation. But to register on the site, you need to personally submit an application at the Federal Tax Service office. The branch will issue a registration card with a login and password. If you were previously registered on the government services portal, or have an electronic signature key, then you can log into your personal account and use the site’s services without visiting the tax office. A qualified electronic signature verification key certificate is issued by a Certification Center accredited by the Russian Ministry of Telecom and Mass Communications and can be stored on any medium: hard drive, USB key or smart card, and an account can be obtained in the Unified Identification and Authentication System (USIA). Then, in order to obtain information about tax debts of all types, you need to log in to your personal account, enter your Taxpayer Identification Number, passport details, full name of the taxpayer and date of birth.
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Mobile applications on a smartphone
Source: Photobank of the Moscow Region To check your debt using the government services website, you need to create an account on gosuslugi.ru, enter your passport data and SNILS number, INN in your personal account, and also confirm your identity by visiting the service center. Having gained access, you must fill out an electronic application in the “Tax debt” section, and then enter your TIN number. It can be copied from your personal information in your account settings. The system will issue a detailed certificate of calculations for taxes, fees, penalties, fines and interest and a list of all tax debts that are linked to the TIN. If there are no debts, a message will appear in the window: “No debts found.” You can also check the status of the debt using the notification receipt number. After repaying the debt through the government services website, the information is automatically sent to the bailiff. However, it is better to keep the payment receipt in order to present it to the bailiff if necessary (or check whether payment information has been received if it was made through the terminal). You can also call the migration service to make sure that the ban on leaving the country has been revoked.
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Step-by-step instructions for checking tariffs online
All current tariffs and standards for electricity, gas, heating and water in all cities of the Russian Federation can be found on the official website of the Federal Antimonopoly Service of the Russian Federation - https://fas.gov.ru.
To do this you need:
- Find at https://fas.gov.ru/pages/vazhnaya-informacziya/kalkulyator-zhkx.html “Utility payment calculator.”
- Select the locality of interest.
- Select the number of registered residents in the apartment.
- Select the size of the apartment.
- Get information about tariffs.
Having received data from the site, it can be compared with the indicators of the received receipt. If the amounts do not match, you should file a claim with the management company. At the same time, you need to remember about additional fees for general house expenses.
For Muscovites, a similar calculator is available on the official website of the Moscow Mayor https://www.mos.ru.
Generating a file for the website of an intercom organization
To create a file, open a special program window and go to the “FTP Settings” tab. On this tab you need to fill in all the necessary data. Each site will have its own data.
You will enter this data once, and then it will be saved in the program settings. To avoid accidentally deleting something, check the “Prohibit editing FTP settings” checkbox. The input windows will become inactive, protecting your data from accidental deletion.
These settings are the same as for accessing your site. Now let's go to the first tab. Everything is simple here: only two buttons.
Click on the button in step 1 and watch in the status bar the process of generating a file for the site. A second and the file is ready.
The file is created in the temporary folder of the Notification or Quarter program always with the same name. After the file is generated, the button in step 2 “Upload the created file...” becomes available. By clicking this button we will send the file to the server. This will again take a few seconds.
There is no need to delete old files, the program itself will replace them with new ones, i.e. you will always have up-to-date information on the site. The main thing is not to forget to periodically send the file to the site. It takes literally a few seconds.
How can I see if there are any outstanding payments?
One of the portals that allows you to find out information on paying utility bills is the website https://www.gosuslugi.ru. The algorithm of actions looks like this:
- You must go through an identification procedure.
- Click on the “Payments” and “Payment for Housing and Utilities” tabs.
- Select a service provider from the list.
- Specify the service you are interested in.
- Enter your personal account number or payer code.
- Get information about the amount of debt.
It must be remembered that municipal authorities have established certain liability for non-payment of utility bills. A penalty is charged as a penalty for debts.
In extreme cases, housing office workers have the right to file a lawsuit and stop providing services by disconnecting them , therefore, each consumer should have timely and reliable information about payment for housing and communal services, choosing the most convenient of the described methods.
The GIS housing and communal services operator presented a new functionality of the system for exchanging information about debts for housing and communal services
In order for information providers in the Housing and Communal Services GIS to be able to comply with new legislative requirements in the field of providing citizens with subsidies for housing and communal services, the system operator - Russian Post JSC - has already implemented the first stage of the new functionality in the personal accounts of administrative authorities and social services.
Experts ]made a presentation of these opportunities at an online seminar[/anchor] on December 15, 2021. But even before that, our clients began to receive letters of demand from the bodies of the State Housing Property Inspectorate, in which the department asked the management authority/homeowners' association/housing complex:
- Register in the GIS Housing and Communal Services persons who will respond to requests from social protection authorities in accordance with clause 21 of section. 10 of order No. 74/114/pr.
- Check the accuracy of the information posted in the system on the houses that they manage and in which they are executors of public services.
From a letter from the GZHN body
If an applicant for a subsidy has a debt for housing and communal services, which is confirmed by the court, the service provider, in response to a request from the social service agency, is obliged to attach a scanned copy of the court act and a reconciliation report on the personal account.
What the management needs to know about filling out the housing and communal services GIS during a pandemic
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