Concierge is a profession with a rich history. The first mention of the profession dates back to the 12th century. The concierge's job was to keep the candles burning in the castle. Hence the name - concierge, which literally translated from French means “with a candle” or “man with a candle” (cierge - candle).
Today, a concierge is a position that involves a wide range of functions, the number of which depends on the employment contract. Basic functions include maintaining common areas in apartment buildings in a tidy condition.
General information
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Not all residents approve of the concierge's work - some believe that he only watches TV and chats on the phone. And for others it is very difficult to do without him: he will inform you that the child has returned safely from school and at what time, he will be able to call technical staff to repair common equipment and show him to the apartment if the household is at work.
But no matter how anyone views his work, his main task is to control the entrance to the entrance, and, if necessary, call the police if strangers resist and try with all their might to get into the house.
But not only tracking outside visitors may be the duties of the entrance attendant; residents will be able to assign him other functions:
- Maintain cleanliness and order in the entrance, back and main staircases.
- Disperse dubious groups of young people if they disturb the peace of residents late at night.
- Be an intermediary between the management company or the HOA and notify in a timely manner about the latest decisions.
It is not possible to organize the work of a house attendant in every entrance; small areas in Khrushchev-era buildings simply will not allow you to fence off a separate room for arranging his complex work.
In houses of later construction, such a place is already allocated by the design - usually it is located next to the front door, above which video surveillance and an intercom are installed.
Even at the stage of approaching the entrance, the concierge evaluates the people entering - for “his” he will kindly open the door, and this is especially true when his hands are full of food, inform residents about the latest news, for example, the planned shutdown of hot water or heating, and share pressing problems.
Usually, the building manager or the management of the management company comes up with a proposal to hire an employee, but only the residents themselves can decide whether they really need such a person on duty.
To do this, a general meeting is convened, where the residents make an appropriate decision, and the management company is instructed to find a suitable employee and conclude an employment contract with him.
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What is it regulated by?
Housing Legislation enshrined the power of the general meeting of residents in Art. 46 clause 5 - its decision is binding on all apartment owners, even if they did not take part in it.
It is this body that is the main one, by virtue of Art. 44 clause 2 of the Housing Code of the Russian Federation - property owners have the right to put to a vote a variety of issues relating to the maintenance of both one entrance and the entire house as a whole. And if a decision is made by a majority vote to hire an employee such as a concierge, all residents will be required to obey (Article 156, paragraph 7).
The labor relations themselves can be regulated by the Civil Code, the section on labor relations (contract agreement or paid provision of services) or the Labor Legislation - Art. 57.
By virtue of the Labor Code of the Russian Federation, full-fledged labor agreements are concluded with the employee with all the ensuing consequences - annual leave, monthly pay not lower than the subsistence level, compensation for days of incapacity for work.
All upcoming expenses will fall on the shoulders of the apartment owners, but in return they will receive an “all-seeing eye” that will monitor unauthorized actions of unauthorized persons.
What if not by law, but by life?
Since officially registering a concierge is troublesome and time-consuming, and a notebook is simple and quick, residents of many houses live by unwritten rules like yours. The concierge does not come to the attention of the state, since everyone is happy with everything.
But even if it does happen, then with a verbal agreement between the residents to hire a concierge, there is no one to even fine. Perhaps she herself is for illegal business, but this is absolutely fantastic.
If you just have a verbal agreement, it may make sense to clarify the rules for reviewing fees in the same style. And also stipulate the tenant’s right to transfer money to the concierge’s card or the card of her authorized representative.
But we did not advise you to do this.
If you have a question about personal finance, rights and laws, health or education, write. The magazine's experts will answer the most interesting questions. Ask a Question
Responsibilities of a concierge in an apartment building
The very concept and name of the profession is borrowed from the French language and literally means the work of an employee engaged in creating coziness and comfort for the residents of the house. In Europe, his field of activity includes the actual management of the house; he is even allocated a separate enclosed room with all the amenities.
Recently, our concierges have also been provided with such amenities, although they are not yet fully trusted with the management of the house.
Officials
The general provisions of the job responsibilities of a concierge in an apartment building in 2021 include subordination to the management of the housing cooperative or management company, and full compliance with the provisions of the instructions.
Working hours are set by a meeting of residents, with a shift frequency of 7 working days and 7 days off.
His main responsibilities include, according to the instructions, the following:
- Getting to know the residents of the entrance, recognizing them by sight.
- When communicating with residents and various regulatory authorities, show politeness and restraint in conversations and communication.
- Collect and transmit administrative and legal information important to residents.
- Keep a logbook in which feedback on the employee’s work and other information of interest to residents will be collected.
- In the case of repair or emergency services working at the site, be present at the place of their work and monitor the quality of its execution. Check employees' credentials to ensure they correspond to their position.
- Immediate response to all violations of law and order by calling the police, or when suspicious strangers appear, removal of furniture or household items by non-owners of the living space.
- If residents need to transport large items, monitor the loading of elevators and prevent them from being overloaded to avoid breakdowns.
- Maintain cleanliness in the halls and prevent litter from being scattered.
- At the end of the shift, check the integrity of the locking devices in the basement, electrical panel, garbage disposal compartment, and attic. Record the fact that constipation is preserved in the log book.
- Monitor burnt-out lighting equipment and submit requests for replacement in case of failure.
- Take immediate measures in the event of alarms, fire and gas safety systems to provide residents of the entrance with all life support measures.
- Help residents call technicians from the organization servicing the house in the event of a break in the sewer system, heating system, gas supply, etc., in case of serious accidents, call response services and make notes about this in the logbook.
- Monitor the timely shutdown of unnecessary lighting fixtures at night.
- Pass mode. Residents of the entrance can enter the house using individual magnetic keys, or via an intercom connected to the attendant.
- If an outsider asks to open the door, reports that he was invited to visit, the employee must contact the owners of the apartment and clarify the information, only then let the guest through.
The concierge controls the parking:
- It does not allow parking of cars that interfere with the passage of residents of the house to their place of residence, the passage of an ambulance or emergency services.
- If a car is parked incorrectly, you should contact its owner, point out the violation and ensure that he places it in another parking space.
The duty officer is prohibited from:
- Disclose any personal information about residents to outsiders or interested parties.
- Drink alcohol or is under the influence of alcohol or drugs.
- Leave the workplace without good reason.
Additionally:
- The concierge does not bear any financial responsibility for the safety of personal property of residents and apartments.
- Call the police if a violation of public order or petty hooliganism is detected, both by residents of the house and guests.
By decision of the meeting, the concierge can also be given other responsibilities, for example, upon request, waking up a tenant for work by persistently ringing the doorbell, etc.
Find out how heating is paid for in an apartment building. What are the responsibilities of an apartment building management company? See here.
How to refuse this position in the entrance of a residential building?
This is as easy to do as rejecting any current official associated with his activities with a specific apartment building - raising the issue at a meeting of residents and gaining the required amount of support from other participants. You won’t be able to refuse an entrance monitor yourself - you can only write a complaint, pointing out specific shortcomings in the employee’s work, or immoral behavior.
Procedure for dismissing an insufficiently competent concierge:
- Collection of information and specific examples on which it will be possible to prove the professional incompetence of the person responsible for the entrance before the meeting.
- Argumentation of your initiative directly at the meeting.
- If the required number of allies is recruited, a collective request to replace the concierge with a more competent one or to refuse such a service altogether.
In this matter, the principle of the majority works - that is, one or several dissatisfied people cannot fundamentally change the situation. Before trying to act emotionally, you should definitely try to talk with the employee himself, and in case of failure, with the key figures responsible for the entrance. It is important to convey your message and convince other residents that this is not a matter of personal hostility.
Damaged property of the house or materials where the concierge’s neglect of his duties is recorded can be used as evidence. Usually this is not necessary - all residents feel the poor performance of the person responsible for the entrance. If no one in the house takes the initiative, then show it yourself - this way you will receive the support of those who did not want or could not put the issue on the agenda.
A concierge is an extremely necessary position in a decent apartment building, where residents want to feel comfortable, clean and safe. The number of residents in an average apartment building is sufficient to support such an employee without any special costs for each individual and require him to properly perform his duties.
How to hire?
The organization that manages the house can hire a suitable person: an advertisement for an available vacant position is submitted. It can indicate approximate wages and working hours, but all details are first discussed by the residents of the house at a meeting.
At the general meeting of apartment owners, it is necessary to resolve the following range of issues:
- How many hours will the employee be on duty: full day, during the day or only at night?
- What salary can you assign him? This issue should be resolved with preliminary calculations, since according to the law, the salary cannot be less than the minimum wage rate.
- Define a clear range of his responsibilities.
- Cases for resolving disputes regarding termination of an agreement.
To save on concierge wages, you can install video cameras above all entrances, and transmit the image to one monitor, where there will be 1 employee keeping order.
After a suitable person has been found and he agrees to work under the proposed conditions, employment agreements are concluded with him, an agreement is signed for the provision of paid services or standard legal relations under the Labor Code of the Russian Federation.
Salary
The final amount of the concierge's salary must be set by the apartment owners themselves, but it cannot be lower than the subsistence level.
By Government Decree of September 19. In 2021, the minimum wage increases by 1,674 rubles, therefore, from 05/01/2021 it will be 9,489 rubles. around the country.
But regional authorities can set their own wage rates, for example, in the Central Federal District this figure is 11,163 rubles.
But it’s unlikely that anyone will agree to work for a whole month for that kind of money, so to stimulate the hiring of a door person, management may offer other salary rates.
In order to bring to the attention of each apartment owner, if for some reason he was not at the meeting, what salary will be paid to the concierge, there should be an announcement in each entrance about the assigned rate with an explanation.
Origin story
The first mentions of concierges go back centuries and date back to the 12th century. Initially, this word meant the person who was responsible for the constant burning of candles in the castle. He began to perform other functions much later.
The concierge, in the sense in which he appears to this day, appeared only at the beginning of the last century in the Grand hotel chain, after which these workers began to rapidly appear in hotels around the world.
The attentive attitude of the concierge towards regular hotel guests is a guarantee that the client will use the services of this particular hotel more than once.
What rights?
For the proper performance of the duties assigned to the concierge, he is given the right to:
- Requirements from the management of the management company to equip his workplace with office supplies, household appliances (electric kettle, heater, etc.), working office equipment - arrangement of an alarm button, landline telephone, intercom, arrangement of the place of work in accordance with sanitary requirements.
- Obtaining information about all owners of an apartment building, according to registration or lease agreements.
- The right to check the personal documents of unauthorized persons entering the house.
Other nuances of the duty officer’s work
It is advisable that the concierge have contact numbers for all residents.
This way he can inform them about emergency situations that occurred in their absence.
It is also important to have feedback so that the owners can inform the duty officer about their long absence, the reception of a large number of guests, the delivery of goods, upcoming repair work or the rental of housing.
In order for the concierge to fully perform his assigned duties, it is necessary to equip a full-fledged workplace, which should contain a telephone, a panic button, a bathroom and a minimum amount of furniture.
At the request of residents, the attendant's cabin can be supplemented with a small sofa and household appliances to ensure comfort.
Due to the fact that the duty officer must be at his workplace around the clock, at least two people are usually hired. The main requirements are respectful attitude towards residents and conscientious fulfillment of all official duties and job descriptions.
Who is in control?
The main control over the work of the entrance attendant rests with the employer, that is, the management of the management company or HOA, but daily control can be carried out by the residents themselves, and if any violations of labor or public order are detected, immediately report them to management.
The time for repair work in an apartment building is determined by current laws. What are the standards for cleaning entrances in apartment buildings? Information here.
Who cleans the local area of an apartment building? Details in this article.
Turnkey renovation and finishing of apartments in new buildings in Moscow and the Moscow region
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Regulatory requirements for any residential multi-apartment buildings
SNIP 01/31/2003 “Residential multi-apartment buildings”
Code of Rules (SP 31-107-2004) “On the design and construction of architectural and construction solutions for multi-apartment residential buildings”
MGSN 3.01.01. "Residential buildings"
As a result of constructive and modernization measures, the facility must have elements for people with limited mobility.
The reconstruction project must be accompanied by instructions for the use of apartments and premises of the building.
Entrance group of premises.
- 1. Tambour
- 2.Vestibule hall
- 3. Room for the entrance attendant
- 4.Pram
The entrance area under the entrance must be equipped with canopies and drainage.
Tambour depth > 1.2m
For the entrance to a building of more than 10 floors, two vestibules or a double vestibule are designed
Concierge room.
Must be more than 3.5 m2 in area and equipped with a sanitary facility. Entrance to the bathroom is permitted from the work area; a place to sleep cannot be arranged!
It is located so that the entrance vestibule is visible.
3 active layout schemes:
- 1. Compact (staircase and elevators are located adjacent) in any multi-sectional building
- 2. With an island arrangement of the elevator group. (In the geometric center of the building there is a corridor leading to the stairs; in the very center there is an elevator)
- 3. Dispersed (In the corridor, the elevator is located in the center, and the staircase is in another place)
Machine rooms of all elevators are prohibited from being located on residential floors.
In residential buildings with 2 and 3 level apartments, elevator stops can be designed across the floor.
Elevators are provided with the floor level of the upper floor (residential) exceeding the floor level of the 1st floor by 11.2 meters.
Number of passenger elevators. In 9-story buildings - 1, load capacity 600-1000 kg, speed 1 m/s, floor area of apartments - 600 m2. The width of the platforms in front of the elevators should allow the use of elevators for transporting goods. minimum size: 1.2 m – with a load capacity of up to 400 kg; 1.5 m – 630 kg, with a cabin width of 2.1 m, depth of 2.1 m.
Elevator shafts cannot be located adjacent to living rooms.
Evacuation routes of the staircase.
The width of non-apartment staircase corridors is not less than 1.4-1.6 m, the width of the flight is not less than 1.2 m.
The width of the apartment stairs is 2b+a=60-64cm, b – the size of the riser; a – tread size
Minimum width: 0.9m.
The height of the passage along the flight of stairs to the bottom of the protruding structure is at least 2 m.
Garbage chutes should be provided in residential buildings with apartment floor elevation: 11.2 m.
Just like with the elevator, it is not arranged according to the requests of the residents.
The garbage disposal chamber is not allowed to be designed under living rooms or adjacent to them. Designing with independent isolated output. The height of the waste collection chamber must be at least 1.95 m, the size in plan is 2x1.5 m.
The width of the corridor leading to the waste bin is 1.3 m.
Responsibility
Finding a worthy person for this position can sometimes be very difficult, because not everyone, due to their character or lifestyle, is able to find a common language with all the residents of the house.
A responsible and reliable concierge will ensure proper order, will be able to tell current news, you can ask him to receive a registered letter or parcel, or give something to a neighbor if they can’t meet. You can entrust flowers to an employee during your vacation; he will take care of them and they will not die. He will be the first to detect smoke and call firefighters or emergency services if the heating or sewer system breaks when residents are not at home.
In addition, he will not allow distributors of advertising posts and traders, who fill large cities in their thousands, into the entrance, and mailboxes will not be overflowing with them.
And he will always let postal workers, medical staff and utility workers in, and this is a great responsibility to all residents of the apartment building.
Modern services - analogues
To avoid the above problems, you can use alternative options that are available on the modern service market.
Concierge service
Services with this name offer services that are traditionally (by agreement) performed by concierges for residents. This includes, for example, walking dogs, ordering a taxi or delivering flowers. However, if you use a concierge service, there is no need to think about organizing a concierge post or remote control in your home. This is a one-time order service that works with clients individually.
Remote concierge
This service allows access to a closed area. This service is suitable for companies located in buildings with a courtyard and parking for employees, access to which is not desirable for unauthorized persons.
To avoid this, a barrier and a video surveillance system are installed. The concierge, being in the building, can control the raising and lowering of the barrier to allow employees to enter the territory.
Electronic concierge
This service exists in the form of a mobile application for hotels. It allows guests to access additional services, such as: ordering room services, ordering external services (calling a taxi, buying tickets, organizing excursions), access to an interactive map of the hotel and the city, and a schedule of entertainment events.
