How to receive receipts by email

The receipt for payment for housing and communal services contains a lot of useful information. Thanks to it, you can find out how much is spent on a particular expense item. In some cases, you even need to present a paid receipt, for example, when applying for subsidies for beneficiaries. It is advisable to keep such a document. But what to do if she is already lost, is it really impossible to pay utility bills without a receipt? Calmly. Paper media is not required to pay for utilities.

This article is about how to pay your rent without a receipt and not spend more.

1 Where can you pay rent without a receipt?
2 Payment without a receipt online 2.1 Payment through the public services portal
2.2 Payment on the websites of the management or sales company
2.3 Electronic wallets

3 Automatic payment for housing and communal services

4 Which banks can pay for housing and communal services without commission and receipt

Is the management company obliged to send out housing and communal services receipts?

By virtue of paragraph 10 of Art.
161 of the Housing Code of the Russian Federation, the management organization is obliged to provide free access to information: about the work performed and services provided for the maintenance and repair of the common property of an apartment building; on the procedure and conditions for their implementation and provision; about their cost, tariffs (prices) for resources necessary for the provision of housing and communal services, in accordance with the information disclosure standard approved by the Government of the Russian Federation. At the same time, the relations between the management company and residents regarding the collection of fees for housing and communal services are subject to the provisions of the Law of the Russian Federation “On the Protection of Consumer Rights”. Failure to provide housing and communal services receipts is a violation of Article 10 of this law. According to this article, the contractor must promptly provide the consumer with the necessary and reliable information about the cost and supplier of utility services. According to clause 6. Order of the Ministry of Regional Development of the Russian Federation dated September 19, 2011 N 454 It is recommended to provide the payment document to consumers of services in printed form, except in cases where residents and the management organization have agreed on another form of providing receipts.

Thus, receipts can be received: in the form of a paper document; by e-mail; in your personal account on the housing and communal services website (more details).

What types of payments are there and how many receipts should be received once a month?

There are three types of services:

– utilities (electricity, heat, water, gas);

– housing (maintenance and repair of the house, garbage removal, roof repair, elevator maintenance);

– other (telephone, intercom, concierge services and others).

Previously, about ten years ago, residents paid for each service using a separate receipt. This was very inconvenient for both residents and savings banks that accepted payments, so a lot of work was carried out - and successfully - to consolidate payments. Now, ideally, you should receive one receipt from the Unified Information Settlement Center (UISC), or your Homeowners Association (HOA), or from the management company that manages your home.

A single payment means a single recipient, which means that your EIRC or other recipient structure must accumulate money and send it to the accounts of resource-supplying organizations. Sometimes he lists the wrong thing and at the wrong time, and resource providers require a separate receipt.

The law stipulates that residents can enter into direct agreements with resource supply organizations. In theory, each apartment can conclude its own agreement, but in practice this issue is usually resolved at a general meeting of the residents of your building. If you receive a separate payment for electricity or water, it means that the residents of your house have decided to pay directly to Mosenergo and Mosvodokanal.

What should I do if I haven’t received the information?

It often happens that the receipt does not end up in the mailbox. What to do if she doesn't come :

Call the management company.
If you know which organization supplies you with housing and communal services receipts, then call them immediately. This company is listed on the website of your management company.

To resolve your issue, one call will be enough for you to receive a housing and communal services receipt next month.

You can look at the telephone numbers of the management company and the settlement center that issues you receipts on receipts for the previous month or ask your neighbors.

Are receipts needed when selling an apartment?

Will printouts of receipts be useful when selling an apartment to prove that you have no rent arrears? Hardly.

“The debt for housing and communal services does not pass to the buyer! - emphasizes the leading expert of the Sushchevsky office, Evgeny Konoplev. — The maximum that the new owner will receive is an extra call from the manager. To which I would have every right to answer: this is not my debt, sort it out with the previous owner. However, in practice, I cannot remember a case where a professional realtor allowed a client to buy an apartment with debts for housing and communal services.”

The only debt that passes to the new owner is for contributions for major repairs. This sometimes happens when the management company has not entered into an agreement with the Capital Repair Fund (most often the owner is not even aware of this). If the realtor does not see the line “contribution to the capital repair fund” in the monthly receipt, then he “turns on the bore” and demands to prove with a separate certificate the absence of such debt or its repayment. In this case, the client will have to prove the payment not by printing out a PDF file, but by a full-fledged bank receipt.

Receiving housing and communal services receipts through the website

For property management companies and homeowners associations, the easiest and most cost-effective way to send receipts to consumers is electronically, as it reduces the cost of printing and physical delivery to mailboxes. The most convenient way to do this is to use ready-made solutions with personal accounts, which, in addition to delivering receipts, also solve a number of additional tasks. For example, accepting payments for utilities online, processing applications to the emergency dispatch service, and others. You can read more about this here.

Where can I watch it?

If you didn't find a receipt in your mailbox at the beginning of the month, don't despair. You can always find out the necessary data in the following ways:

In your management company (MC). There you can find out all the charges included in receipts for housing and communal services. You can do this by contacting their branch or calling them by phone. In modern houses, the contact details of the management company are indicated at the entrance to the entrance or inside on information boards.

Where else can you see a receipt for payment of housing and communal services??

Electricity charges can be found at the Energosbyt branch of your region. Information is available by phone. Also, on the company’s website you can obtain the necessary data by registering in your personal account. If you only need the total amount of the receipt, you can find it on the website of a large bank (for example, Sberbank, etc.). First, you find your management company and then, by your personal account number, you can see two amounts, the first is for housing and communal services, the second is charges for major repairs. Attention! You can find your personal account number and other necessary data in receipts for the previous month.

MosObleIRC personal account

Do I need to install meters in my apartment?

Meters definitely help you save money. The standards according to which you pay bills if you do not install a meter are too high; they are based on maximum consumption. You need to transfer meter readings to the EIRTs, or to your HOA, or management company. This can often be done through the organization's website or through the website of the resource supplying organization. There are meters that transmit information themselves, but they are more expensive. Every two to three years, all meters need to be checked or replaced.

The counter can be installed on any type of resource. There are two types of meters: individual meters, which measure consumption in the apartment, and communal meters, which measure consumption throughout the entire house. The supplier of resources, such as electricity, issues an invoice using a communal meter. And his readings never coincide with the sum of the meter readings for the apartments. Why? Because it is:

– electricity consumption for lighting the entrance, staircases, operating the elevator and other equipment in the house;

– not all people submit evidence honestly, some underestimate their volume;

– not all people transmit testimony on time;

– in the case of water, these could be flowing pipes.

The difference between the readings of the common house meter and the sum of the readings of apartment meters is distributed among all residents in proportion to the area. Our legislation is unique because it gives people ownership of not only apartments, but the entire house. There is nothing like this anywhere in the world! Owners have the right to dispose of everything: attics, basements, ground floors, the facade of the house. And those who understand this take advantage of it.

Many homeowners associations rent out the ground floors to legal entities, the facades of houses for advertising space, there are many ways to make money. The money received goes towards improving the house and surrounding area. Rights go hand in hand with responsibilities: if the house is your property, then you must fully maintain it, and accordingly, pay for all utilities that are used not only in your apartment, but also in the entrances of the house. These are the charges for general household needs, those same ODN that people do not understand and because of which they are indignant.

Receiving receipts by email through the ERC

If your home is served by a single settlement center (SCC), then to receive receipts by email, you can contact its corresponding branch. You will need to write a statement indicating the email address to which receipts will be sent.

The application must be accompanied by: a document confirming ownership of the residential premises; original and copy of the applicant's passport.

If copies of the documents provided are not notarized, the applicant must present their originals.

If you need to print

As already mentioned, there may be more than one reason why housing and communal services receipts do not arrive to you. If you don't trust electronic media or create your budget, then you need paper confirmation of expenses.

To print a receipt for payment of housing and communal services, you need:

Register on the website of the management company or the website of your settlement center.
And then, in your personal account, look at the tabs where you can print a receipt. Usually, the names on the tabs are quite informative. In our case, the name will be similar to this - “Receipt for payment of utilities.”
Click on the receipt, which opens in a new window. Ready.

Reference! If you can’t do anything at all, then contact a specialist from your management company.

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Download the housing and communal services receipt

In order to download a receipt from your personal account on the housing and communal services website, you need to log in, open the receipt in a separate preview window and click the “Download” button.

To download a receipt from an email, simply open the email with the attached file and click the “Download” button. As a rule, receipts are saved in .pdf format and contain the following information: payer’s personal account number; billing period; Full name of the payer; address; number of registered people; total living area; information about the company providing services (name, contact details, bank details); name of utilities to be paid (cost, units of measurement, presence of debt); volume of service for the billing period; meter data (current and previous readings, tariff, amount payable, debt, total); recalculation of services; information on the availability of subsidies and benefits; agreement on deferred or installment payment.

Examples of receipts relevant in 2021 are presented in the screenshots below.

Sberbank Online create a personal account registration

How to print a housing and communal services receipt

To print a receipt from your personal account on the housing and communal services website, you must:

Log in to your personal account (login and password must first be obtained from the management company or homeowners association).

Go to the “Receipt for utility bills” tab.

Open the receipt in a separate window and print.

To print a receipt from an electronic mailbox:

What payments can be made through the State Housing and Communal Services service and is payment possible without a commission?

Open the attached file in a separate window.

Press the “Print” button or the “Ctrl+P” key combination.

Step-by-step instructions: how to check online?

In order to obtain any information on utility bills online :

You need to go to the website of the management company or the company that deals with charges for housing and communal services.
Next, you need to go through the registration procedure in your personal account (PA).
After that, go to the section where you can see your receipt for housing and communal services. Visually, the information in each company’s personal account will be different, but everything is done on an intuitive level.

As you can see, checking the information you are interested in online is not difficult.

If you have any questions, call the management company, they are obliged to help you with any question related to their activities.

Now you know how to view online payment information.

08.07.2021

What payments are included in utility bills, and how will it change from July 1, 2021

Residents living in apartment buildings receive a single payment document (UPD) monthly for housing and communal services.
It contains the entire list of services from different suppliers, and, often, it is very difficult to understand all the payments in the receipt. What is payment for housing and communal services, what is included in it and how to read it correctly, explained Vladimir Klimov, deputy head of Reutov’s administration. – Vladimir Aleksandrovich, what refers to accruals for housing services and in what form are they placed in the EPD?

Accruals for housing services are placed at the top of the single payment document and, as a rule, are reflected in the receipt in a combined form in the line called “Maintenance and Repairs.” The management company is the provider of this comprehensive service.

– What applies to these services?

These are works on the maintenance of common property and home repairs, improvement of the local area, cleaning of common areas, maintenance of the elevator, etc. A full list of services for this line in the receipt is provided for in the house management agreement and, as a rule, is posted on the management company’s website.

– We have a receipt for housing and communal services, please explain to our readers what can be classified as communal services?

Utilities include all services related to the consumption of a particular resource, including: cold and hot water supply; electrical and thermal energy, gas, water disposal, MSW management.

– Who is the provider of these services?

The utility service provider can be a management company or a resource supply organization if the resident has a direct contract. In the column “Management of solid waste”, the supplier is the regional operator for the management of municipal solid waste.

– What is included in the column “Maintenance of common property”?

Residents consume a large share of utility resources. However, a small part goes to house maintenance and maintenance of common property. It includes: lighting of common areas and the resources necessary for cleaning them and maintaining the local area. Since 2021, general house needs have moved from the category of communal to housing. Payment for these services is calculated depending on the degree of improvement of the apartment building and is reflected in the receipt as a separate line for each type of resource.

– Are there fixed prices for these services, and by whom are they regulated?

Tariffs for utility services in the Moscow region are formed by the regional committee on prices and tariffs. Every year, from July 1, prices for utility services are reviewed and new tariffs are approved; their growth is limited by the maximum payment index for citizens. It is established by the Government of the Moscow Region and currently amounts to 3.6 points. In turn, the tariff for “Maintenance and Repair” was not revised last year and remained at the 2019 level, this was due to the epidemiological situation and the desire to support residents in a difficult situation. The decision to change the tariff is made by the City Council of Deputies after a thorough discussion of the validity of such changes.

– Can additional payments be included in the receipt?

At the request of the resident, additional services can be reflected in his single payment document, such as: maintenance of indoor gas equipment (maintenance of intra-apartment gas equipment), cable TV, intercom service, communication services, voluntary insurance, Internet, etc. The cost of these services is calculated based on service provider prices. For example, the price for cable TV may be fixed or depend on the number of channels broadcast.

You can learn more about charges for housing and communal services by contacting the management company, resource supply company or the housing and communal services department of the City Administration.
Reutov. Source: Newspaper “Reut”

How to receive an email through the payment center?

Almost all management companies understand that in the future paper receipts will not be relevant . Therefore, it is now possible to receive a payment receipt via the Internet in the form of an email. Plus, it's fast, convenient and cheap.

On the website of your management company you will also find information on companies with which contracts for home maintenance have been concluded. In our case, information and computing services (including calculations of actual meter readings and charges for housing and communal services) are carried out by the settlement center. For example, in the Sverdlovsk region this is the Unified Settlement Center (SSC).

The approach to obtaining it is the same almost everywhere, but depends on the wishes of the centers themselves. How to receive receipts for housing and communal services online by email? Let's take a step-by-step look at how to access this function via the Internet :

You will need to go to the website of your service settlement center (RC).
On some RC websites, an offer to receive a receipt by email can be found immediately on the main page (information can be in the center, on the side, etc.). If it’s not on the main page, then you need to look in the information for subscribers. This tab may also be called information for the public, useful information, etc. Let's go there.
Next, there are two options: you will have the opportunity to make a request online, or you will need to contact the company’s office directly.
If it is possible to do this online, then you need to fill out the form on the website and send a request. Both when filling out the form on the website and when contacting the office, you will need a passport and a document confirming the right to residential premises. If you are the owner, you will need a certificate of registration of ownership or extracts from the Unified State Register, a privatization agreement, or another document that confirms ownership of the residential premises. If you are a tenant or a member of his family - a residential rental agreement or an order.
After this, you will receive emails with an attached PDF file. If you manage to submit your request before the end of the month, there is a chance that at the beginning of the next month you will already receive an email with a receipt.

Important! Before going to the RC office to write an application, be sure to check the required list of documents.

“I didn’t sign an agreement, but the receipts keep coming”

Unfortunately, it is not possible to be exempt from paying for the removal of solid waste on this basis.
Judicial practice is not in favor of residents. The main reason is that the law (dated June 24, 1998 No. 89-FZ) directly obliges the owners of residential premises to enter into an agreement for the removal of MSW with a recycler.

According to clause 8.17 of Rules No. 1156, if the reoperator has published a proposal to conclude an agreement on its official website, then this agreement comes into force on the 16th working day, regardless of whether the consumer has signed it or not.

This is one of the cases of mandatory conclusion of a contract, provided for by the Civil Code of the Russian Federation (Article 445).

But if, when the agreement was concluded, the relocation operator did not fulfill his duties (i.e. did not take out the garbage), then the residents are not obliged to pay him.

The fact of garbage removal is confirmed primarily by data from the GLONASS satellite system, which must be installed on all garbage trucks. The court may request this information at the request of a party to the proceeding.

When proving that garbage is not removed, in court you can also refer to witness statements, photographs and videos.

There are real examples when the fee for garbage removal was canceled, having established that the service was not provided (Kartalinsky City Court, Chelyabinsk Region, case 2-559/2018).

How to receive receipts for housing and communal services by email

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Every year a person’s life becomes more and more busy, and he has practically no time for small and insignificant matters. Now you can pay for most services online. This way, people save their time and nerves.

But even with this calculation, you must receive a document for payment and a check confirming the payment of the amount. There is a certain algorithm for how to receive receipts for housing and communal services by email.

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How can I receive documents by email?

You can receive receipts for housing and communal services for a house or apartment electronically in two ways:

configure the function in Internet banking;
visit the organization involved in these matters.

When paying through online services, after transferring funds, you must go to your personal account and follow the link, or open the “History” section. A receipt will be displayed in the window, and you can send it to your e-mail address.

This method allows you to receive a payment document only after the obligation has been fulfilled.

The advantage of contacting the Unified Settlement Center (UISC) is that payment papers will arrive before the last day of payment.

What is required to contact the “Unified Settlement Center”

You can make a similar request to any branch of the Unified Settlement Center. The application is submitted in writing and executed in accordance with the requirements of the law. The application must include information about the supplier, user, residential premises, personal account number and email address.

Along with the application you will need to submit copies of:

Certificates and certificates confirming the applicant’s rights to real estate: state certificate. registration, purchase and sale agreement, donation, papers confirming the status of heir, agreement on temporary rental of residential premises, warrant.
Passports or identity cards of the applicant. When submitting applications you will need to present your original passport.

You can send papers by mail, but it is advisable to hand them in by hand. When registering an application, an employee has the right to demand the presentation of original documents, so it is important to have the original applications or their notarized copies with you.

When will payments arrive?

Payments will be received monthly, on the last days of the month. The date of receipt of the first letter depends on the time of application:

for an appeal submitted before the 10th day of the month, a response will be sent before the deadline for payment of the fee;
Applications submitted after this date will receive a response the following month.

After receiving the check, you can print it out and present it to any organization that transfers funds. Or you can pay for services online.

Option with a bank card

If you have a bank card of any type and from any bank, you can create an account in Internet banking. Thanks to this opportunity, each client has remote access to, management and control of their accounts. Today, this is the most convenient option for obtaining information about debts for housing and communal services, for what period and how much to pay.

Having selected the section with payments and transfers in the menu, you should click on the housing and communal services line, enter the name or details of the organization that receives the payment, apartment address or personal account number. All information immediately appears on the monitor and you can immediately pay all payments with your bank card.

Payment history, as well as the ability to print receipts, are available to customers in a similar way to the government services portal. Even if there is nothing to print it on or you don’t need it at the moment, it doesn’t go anywhere. If any disputes arise with the management company, all the necessary information can be printed at any convenient time.

Payment confirmation is carried out using a mobile phone linked to the card. In this way, the bank protects clients from possible fraudulent transactions. In the future, there is no need to enter the details again each time - they are saved and it is possible to make payments more conveniently and very quickly.