DO YOU MAKE THESE MISTAKES WHEN PAYING YOUR ELECTRICITY BILLS? THEY ARE THE CAUSE OF DEBT FOR LIGHT. www.lesk.ru

DO YOU MAKE THESE MISTAKES WHEN PAYING YOUR ELECTRICITY BILLS? THEY ARE THE CAUSE OF DEBT FOR LIGHT

August,

Wednesday

The guaranteeing electricity suppliers of the Lipetsk region, LLC NOVITEN and OJSC LESK, analyzed the reasons for the occurrence of debts in the receipts of Lipetsk residents and came to the conclusion that many residents of the region are ready to pay for the electricity consumed and become debtors only because they make mistakes when paying bills.
Here are some real stories that help you understand where electricity debts come from.
A Lipetsk resident contacted the energy sales company via the hotline with a question about arrears in payment for electricity. Lipchanin lives in a private house in the village of Kosyrevka. According to the man, he pays for electricity according to the electric meter and does not understand where the debt comes from. After checking the history of readings and payments, it was confirmed that the owner, indeed, transmits monthly readings, but pays for light not every month, but once every six months. All this time, he is presented with bills every month, which the Lipetsk resident is in no hurry to pay - this creates a debt, which increases monthly by the amount of the debt for the previously unpaid period.

Electricity bills must be paid every month no later than the 10th. This will avoid accumulating debt.

The owner of an apartment in a building on Gagarin Street in Lipetsk contacted the electricity supplier through the client’s personal account. The woman was perplexed as to why there was a debt of 5,500 rubles on the receipt, since no one lived in the apartment. As a result of consideration of the appeal, it turned out that the owner of the apartment did not transmit meter readings at her address for almost a year. Due to the lack of indications for the period from January to December 2019, the volume was calculated for the first 3 months according to average monthly consumption, and then according to the consumption standard, in accordance with the law. The outstanding invoices were not paid, resulting in a debt. Lipchanka was recommended to start transmitting her testimony.

If the owner of an apartment or private house does not live in it and does not consume electricity, and does not transmit readings, then he still remains a consumer, which means a bill will be presented. Monthly electricity bills are issued in accordance with the requirements of housing legislation. You don’t have to transmit the meter readings, then you will have to pay according to the invoices issued, the amount of which will be higher than the amount calculated based on the meter readings.

Owners of apartments or households who do not live in their homes permanently or temporarily, just like everyone else, must submit testimony every month before the 26th.

Lipchanka appealed to the energy sales company with a statement that money in the amount of 3,200 rubles of debt for electricity had been written off from her bank account according to a court order dated April 15, 2021 for the period when she was no longer the owner of the apartment with debts. The woman sold her home in 2021. Neither the previous owner nor the new owner informed the energy sales company about the change of owner. As a result, the new owner accumulated debts, while legal proceedings were carried out against the previous owner, and funds to repay non-payments were collected from the bank account of the former owner.

The situation was resolved, the written-off funds were returned to the Lipetsk woman, but time was wasted in providing documents, certificates, and applications for the return of funds, which was impossible to compensate.

To exclude the occurrence of such a situation, it is necessary to notify the energy sales company of the sale or other alienation (donation, exchange) of property (apartment, house, garage) within 30 days from the date of conclusion of the relevant agreement.

Guaranteeing electricity suppliers explained: despite the fact that the debts of Lipetsk residents are associated with errors in paying bills, this category of debtors, until the error is discovered, is also included in the list of those to whom measures are taken to collect non-payments.

“The introduction of a moratorium on the collection of penalties for late payments for utilities, including electricity, as well as on restricting the provision of services in the event of non-payment, made some consumers doubt the need to pay electricity bills every month and monitor the status of the account in order to solve problems on time related to the occurrence of debt by mistake. But we urge residents of the region not to fall into illusions; the government has only temporarily reduced the list of sanctions, but has not lifted them completely. It is still necessary to pay for electricity, transmit readings and inform about the sale of housing in a timely manner,”

– added Andrey Konovalov, head of legal affairs at NOVITEN LLC.

Materials on forced collection are submitted to the court. When collecting a debt for electricity, a simplified procedure for considering the case applies - by court order. Based on a court order, banks can collect money from the debtor's bank accounts. Other methods of collection are also used: seizure of a bank account, deduction from wages and pensions. In addition to the principal amount, you will have to pay additional fees and court costs.

In addition, information about defaulters who have accumulated a debt of more than 30 thousand rubles can be transferred to the border service. Due to debt, it will be impossible to travel abroad. Travel restrictions are imposed by court decision. For such a restrictive measure, several court orders for the collection of debt for utility services in small amounts are sufficient, since debts for housing and communal services are added up.

Debtors may be denied payment of subsidies for housing and communal services. The accrual of benefits to the subsidy recipient is suspended when the utility debt has accumulated for two months. The debtor will not receive payment from the first day of the month following the month in which information about the debt was received. Compensation for utility bills is suspended in full, regardless of what type of service the debt is for.

Violation of the electricity payment schedule also leads to difficult relationships with banks. Non-payment may be reported to the Credit Bureau. Data on debt for electricity not repaid within 10 days after the issuance of a court order for debt collection is allowed to be included in credit histories. The credit history bureau stores information about the defaulter for at least 10 years. Banks check whether a potential borrower has debts to pay for utility services in a unified database of defaulters. If there is a borrower on the list, it will be difficult to get a bank loan.

Finally, having debt creates difficulties when selling a home. For example, the owner of a room in a hostel on Semashko Street in Lipetsk, when preparing documents for the sale and purchase in November 2019, found out that she had a debt in the amount of 20,000 rubles, of which 18,000 rubles was a fine for unauthorized connection after the introduction of the restriction due to debt. As a result, litigation arose. The woman was unable to quickly sell the property, since to complete the transaction she was forced to spend time in court, paying a fine and court costs.

“Today, you can pay electricity bills, transfer readings and inform about a change of home owner in the client’s personal account lkk.noviten.ru from any device: computer, tablet or mobile phone. The online service can be used from home or on the road and is available 24 hours a day. Unlike other payment agents and utility payment collectors, who can charge interest every time you pay an electricity bill, the client’s personal account is a service where the electricity bill is topped up without a commission from a card of any bank. Funds in your personal account are credited to your account without delay. The financial transaction is secure, the data transmission channel is encrypted. You can check your balance replenishment immediately in the “Payment History”. The readings submitted in your personal account go into the electricity supplier’s database and are accepted for calculation without intermediaries. You can check the availability of readings in the “History of readings”. You can inform about a change of owner using the “Ask a question” tab,

– said representatives of guaranteeing electricity suppliers in the Lipetsk region.

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Why am I not receiving a receipt for electricity?

We explain what to do if there is no paper payment in your mailbox.

— For the second month, citizens have not received receipts for electricity in their mailboxes. Instead, Energosbyt sends SMS alerts to phones about the amount of debt. Yes, of course, anyone who wanted could register in their personal account to receive only SMS notifications and refuse to receive paper receipts. But many citizens do not want to receive SMS alerts or give up paper receipts. Tired of waiting for a paper receipt, I paid the amount indicated in the SMS without any supporting documents. But what about hundreds of other Kirov residents, especially those who do not know how to use ATMs?

In the second half of 2021, those registered in their personal account on the company’s website received payments in both paper and electronic form, Energosbyt explained. Customers had to choose the most convenient method and, if they did not need an electronic receipt, refuse it. If during this time Energosbyt has not received information about the refusal of the electronic receipt, from January 2020 the client will be sent a payment document only in electronic form. Notifications about this were sent by email.

You can change the receipt delivery method in several ways:

in the “Settings” section of your personal account;
through the “Feedback” section of your personal account or by writing a message to a specialist on the Energosbyt website;
by calling the contact center daily from 8:00 to 20:00;
in sales and customer service offices.

In addition to the receipt, there are other ways to find out the amount due:

in your personal account on the website;
on the official website in the “Find out debt” section;
with a contact center operator by phone daily from 8:00 to 20:00;
in sales and service offices.

If you don’t have a receipt on hand, you can pay for electricity using your personal account number in your personal account on the company’s website, through a payment acceptance agent (Sberbank, Khlynov, Rosselkhozbank, Russian Post).

— Penalties for late payment of utility bills are not applied to consumers who are late from 1 to 30 days (starting from the 25th day of the month following the billing month). Penalties are calculated in the amount of 1/300 of the refinancing rate of the Central Bank of the Russian Federation from 31 to 90 days of delay and in the amount of 1/130 of the refinancing rate from 91 days of delay, explained Energosbyt.

Briefly about the main thing:

1. Since January 2021, paper receipts have not been sent to those who have not opted out of electronic payments.

2. You can change the delivery method in your personal account on the Energosbyt website, in the company’s offices or by calling the contact center.

3. You can pay for electricity without a receipt - using your personal account number.

If you have questions that you can't find the answer to, ask us and we will try to answer them.

Photo: admkirov.ru

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Instructions for paying for electricity

*compiled in accordance with the Decree of the Government of the Russian Federation of May 6, 2011 No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings.”

1. Invoice for payment

is issued by JSC "Barnaul Gorelektroset" in accordance with the readings of the Subscriber's individual electricity meter until the 1st day of the next month.

2. Deadlines for transmitting evidence:

a. In accordance with current legislation, if there is an individual, general (apartment) or room metering device, the Subscriber has the right to take its readings every month from the 21st to the 25th of the current month and transfer them to the contractor or his authorized person.

b. Only those subscribers who have an open personal account with the resource supplying organization can transfer readings to JSC Barnaul Gorelektroset. This requirement does not apply to the population making payments for electricity through a housing organization (management company, HOA, housing department, PZHET, etc.). For them, the procedure for transmitting readings remains the same. You can check the recipient of the funds and the presence of a personal account at JSC Barnaul Gorelektroset in the receipt for payment of electricity.

3. Transfer of readings

can be carried out in any way convenient for the Subscriber. When transmitting readings, it is necessary to indicate the numbers from the meter with an accuracy of 1 kWh, that is, DO NOT indicate the numbers after the decimal point. You can find out more about methods of transmitting readings here.

4. Payment procedure

for the consumed electricity of Barnaul Gorelektroset JSC is determined as follows:

a. If the Subscriber transmits readings in the period from the 21st to the 25th of the current month, Barnaul Gorelektroset JSC makes charges in accordance with the transmitted readings in the period from the 26th of the current month to the 1st of the next month and issues an invoice for payment.

b. If the Subscriber submits readings after the 25th day of the current billing period (month), JSC Barnaul Gorelektroset makes an accrual based on the average monthly electricity consumption. When the readings are subsequently transmitted, the accrual will be adjusted (recalculated) with a change in the total amount payable.

c. If the readings are not transmitted by the Subscriber for more than 6 months, the calculation will be made according to the standard. The standards were adopted by the Decision of the Altai Territory Administration for State Regulation of Prices and Tariffs dated November 14, 2012. No. 154 “On approval of utility consumption standards for electricity supply in the Altai Territory.”

5. Payment procedure

for consumed electricity is carried out by the Subscriber in accordance with current legislation. The payment is made by the Subscriber monthly, before the 10th day of the next month , unless the apartment building management agreement specifies a different deadline for payment of utility fees.

6. Payment for consumed electricity

produced in the following ways:

a. through points for accepting utility payments of the "City" system (commercial banks, ATMs and self-service terminals of Sberbank, the Internet (personal account of the "City" system, Sberbank on-line).

b. by receipts (cash desks of JSC BGES, located in the company’s offices (Polzunov St., 50, Entuziastov St., 34A)

The Subscriber can find out about the debt in the following ways:

1. During payment, request information at payment acceptance points of the City System.

2. In the user's personal account of the City System.

3. In the service center (Polzunova St., 50, Entuziastov St., 34A).

In the absence of an individual electricity meter, the amount of payment for utility services is determined based on the utility service consumption standards.

You can now receive a receipt for payment for electricity by email

April 14, 2021

Vladimir region

ESV LLC informs its consumers that due to the spread and provision of protective measures against coronavirus infection (2019-nCoV), during the high alert regime there may be interruptions in the delivery of paper electricity bills to the company's residential subscribers.

In the current situation, ESV LLC offers its clients to subscribe and receive receipts by email. This will help you receive your receipt on time and avoid possible late payment of your electricity bill.

The following subscription options are available:

submit an application using the “Ask a Question” form on the Company’s website;
by email to the following addresses:
— Vladimir city branch;
— Alexandrovsky territorial branch;
— Kovrov territorial department;
— Murom territorial department;
through the GIS housing and communal services portal - https://dom.gosuslugi.ru;
by calling the hotline of ESV LLC 8 (800) 234-72-76
.

We draw the attention of clients that sending invoices by email is an additional measure that will eliminate the risks of interruption in the delivery of receipts in the usual paper format.

During the pandemic, ESV LLC mobilized all its remote services, which can be used by all our consumers during self-isolation. By eliminating face-to-face contact between subscribers and office employees, we are making our contribution to protecting citizens from coronavirus infection.

Once again I would like to appeal to young people and volunteer organizations with a request to provide assistance to the older generation when using remote services.

We remind you that the hotline specialists 8‧800‧234‧72‧76

ESV LLC works for you every day, seven days a week,
from 8:00 to 20:00
and is always ready to help.

Taking care of you and your loved ones, ESV LLC.

__________________________________________________________________

LLC "ESV" is a guaranteeing supplier of electricity in the Vladimir region from April 1, 2021
(with the exception of the areas of activity of guaranteeing suppliers JSC "VKS" and LLC "Rusenergosbyt") . Currently, the customer base in the service area is over 11 thousand enterprises and organizations and more than 424 thousand household consumers. In its activities, ESV LLC focuses on servicing consumers by providing a full range of services using modern automation tools, information technology and communications. ESV LLC is 100% owned by Inter RAO Group.

Current questions and answers

according to calculations for thermal energy and hot water supply

Question: We received a receipt with charges for heating, hot water and electricity from the branch of PJSC DEK - Dalenergosbyt. Since Energosbyt is not a heating company, will DGK not present us with the same amounts for payment again?

Answer: Yes, indeed JSC “DGK” is a provider of hot water supply and heat supply services. The branch of PJSC "DEK" - " Dalenergosbyt " calculates charges for utilities - hot water and heat, generates and sends uniform payment documents to consumers as part of the performance of functions for the sale of thermal energy on the basis of an agency agreement with JSC "DGK". Repeated presentation of the same amounts for payment by JSC DGK is unlawful.

The Government of the Russian Federation has come to the conclusion that it is necessary to create structures that would ensure the acceptance of payments and consultation of residents using the “one-stop shop” method, the so-called Unified Cash Settlement Centers. It is convenient for residents. If several receipts are combined into one, then its value will decrease exactly as many times as the number of payments it contains.

Question: In the new single payment document from DEK and DGK, are the personal accounts still the same?

Answer: Indeed, your personal accounts remain unchanged. Those. such as you received separately. Both for warmth and light.

Question: I paid the debt for heating and hot water supply, but the amount of the debt remained on the receipt. Why and where should I go?

Answer: Invoice receipts are generated from the 26th to the last day of the current month. If the debt is paid after the 25th, there may be no information about payment on the invoice. To obtain information about the presence of debt, you must contact any client office of PJSC DEK or call the Unified telephone line of PJSC DEK 8 (800) 234-7-777.

Question: I didn’t receive a single receipt for light and heat, what should I do? What are the delivery times for receipts?

Answer: If the receipt is not received by the 10th day, the subscriber has the right to contact any client office of DEK PJSC, or print an electronic receipt using . Also, in order to receive a payment document in a timely manner, we suggest that consumers refuse paper receipts and receive them by email.

Question: Can I receive an electronic receipt to my email?

Answer: Indeed, we propose to abandon paper receipts and switch to receiving them by email. This will allow consumers to have constant access to a payment document for timely payment (even while outside the region, for example, on a business trip); minimize the likelihood of receipt loss during delivery and unauthorized access to personal information. To receive receipts and important information by email, you must fill out a special form.

There are several ways to submit your application form on paper:

drop it into the deposit box at the DEC offices;
bring it personally to the DEK office or hand it over to the sales agent when he visits your home/apartment;
send by mail to the address of the Dalenergosbyt branch serving you.

You can refuse to receive paper receipts online on the website of PJSC DEK. Here you can submit a request to resume sending paper invoices to your address.

Question: There is a break in the heating main in our yard. Take action.

Answer: You need to report the emergency to your management company or emergency service.

Question: It’s cold in the apartments at our entrance. 17°. Receipts arrive without any changes. This needs to be dealt with.

Answer: You should contact the Management Company that services your home to draw up a report on the poor quality of the service provided, so that you can receive a recalculation.

Question: My hot water and heating meter verification period has expired. What to do?

Answer: You need to contact your management company (HOA) or organizations that replace (install) individual metering devices. After replacement (installation), it is necessary to provide information on the new metering device (installation certificate, IPU passport) to any client office of PJSC DEK.

Question: Why is the calculation according to the standard in the receipt if there is a DHW meter?

Answer: The verification period for your hot water metering devices has expired; therefore, the amount of the fee is determined based on the calculated average volume of consumption of the utility resource, determined from the readings of the metering device for a period of at least 6 months. Now you are charged the standard. You need to verify your metering devices and provide supporting documents to any client office of DEK PJSC.

Question: I bought an apartment, I need to change my full name on the receipt.

Answer: To open a personal account in an apartment building, you need to provide identification documents of the owners of the residential premises, confirming the legality of ownership or right of residence, to the office of PJSC DEK.

Question: What is the procedure for connecting heating networks to a private home?

Answer: Firstly, it is necessary to obtain the technical conditions for connecting (hereinafter referred to as TU) the facility to the engineering support networks. To do this, you must submit an application for the issuance of technical specifications with the necessary documents attached to JSC "DGK" (heating network organization).

Secondly, conclude a heat supply agreement. To conclude a heat supply agreement, the applicant sends to PJSC DEK an application for concluding a heat supply agreement containing the following information:

full last name, first name, patronymic of the applicant;
place of residence of an individual;
location of heat-consuming installations and the place of their connection to the heat supply system (heat input);
duly certified copies of title documents (including a certificate of state registration of rights to real estate and transactions with it), confirming the ownership and (or) other legal right of the consumer in relation to real estate (buildings, structures, structures), in which heat consuming installations are located (if any);
documents confirming the connection of the applicant's heat-consuming installations to the heat supply system (as documents confirming the connection of the applicant's heat-consuming installations in the prescribed manner to the heat supply system, issued connection certificates, accession certificates, technical specifications with a mark on their execution, work permits of heat supply organizations are used).
information about available thermal energy and coolant metering devices and their technical characteristics.

If the necessary documents are missing, the applicant, within 6 working days from the date of receipt of the request, is sent to the contact details specified in the request a notification about the need to submit the missing documents.

Question: Why do Clients require a copy of the technical passport of the residential premises and a certificate of family composition if they pay for metering services?

Answer: Copies of technical passports of residential premises and certificates of family composition are requested by PJSC DEK to obtain reliable information on the number of rooms in residential premises and the number of citizens registered in them, respectively.

The lack of reliable information about the number of rooms in the Clients' residential premises and the number of residents, in the event of a meter failure or loss, may lead to incorrect application of electricity consumption standards, which will entail a violation of the Client's rights.

Question: Where and how can I pay for the Unified Payment Document of PJSC DEK?

Answer: All payment methods are listed on the “Calculations for thermal energy” page.

Question: Where can I get information about utility debts?

Answer: You can get information about debt:

from the operator on the Unified telephone line of PJSC DEK 8 (800) 234-7-777;
at any client office of PJSC DEK;
in the “Personal Account” of the client of PJSC DEK.

Question: What happens if you don’t pay the debt and penalties?

Answer: In case of non-payment of debt and penalties, PJSC DEK has the right to suspend (limit) the provision of utility services to the debtor, as well as file a claim in court for forced collection of debt.

Question: At whose expense should individual metering devices for hot water supply and heating be installed?

Answer: Equipping residential premises with metering devices, putting installed metering devices into operation, their proper technical operation, safety and timely replacement must be ensured by the owner of the residential premises (clause 81 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved Decree of the Government of the Russian Federation No. 354 of May 6, 2011).

Thus, the installation of individual metering devices must be carried out at the expense of the owner of the residential premises.

How to send by phone

PJSC Mosenergosbyt and LLC MosOblEIRTS launched a robotic service for receiving and processing data from electricity consumers. You can submit your testimony by calling +7 (499) 550-9-550. The service is equipped with a modern IVR system.

How to submit readings:

Dial the service number indicated above.
Wait for the robot operator to say “What are you interested in?”
Reply “Indications”.
Follow the robot's instructions: speak out the numbers of your personal account and the counter data.
The system automatically recognizes the data.

How to transfer meter readings through LC Mosenergosbyt

Users can transfer data and pay for services via a personal account on the company’s website. To do this, you need to go to the mosenergosbyt.ru portal and click on the “Personal Account” link at the top right. The service will prompt you to log in or register.

After successfully logging into your account, fields for entering meter readings will appear. Testimony can be submitted from the 15th to the 26th of the month; on other days the service will display a message that the procedure is impossible. You can also compare expenses for the current and previous months in your account.

Automation of sending electricity readings

We have been automating the collection and sending of meter readings since 2021. Our Wi-Fi and NB-IoT controllers can be connected to popular models of meters Mercury, Energomera, Neva ABB. By connecting SAURES equipment to meters, customers see all the readings on their smartphone and can control hourly electricity consumption. All data is stored in the secure SAURES cloud and is accessible from anywhere in the world via a mobile application or web browser.

You can send consumption data to MES by simply copying the number of kilowatt-hours from our system into the form on the MES website. MosOblEIRTS subscribers can set up automatic sending and forever forget about the monthly routine of readings.