MosObleIRTs - login, registration, transfer of readings in the personal account of a housing and communal services client

MosObleIRTs is a company created to control pricing policy and interaction between resource organizations and consumers, as well as to limit the influence of management organizations in this matter. For residents, the company has developed a format for a single receipt for utility services and the ability to pay for it through the MosOblEIRTS personal account. This online resource also has other useful functionality: transferring meter data, ordering repair and maintenance work for equipment, paying several personal bills from one account.

What is EIRTs and MosOblEIRTs

The Unified Information Settlement Center (UIRC for short) has been operating since 2013 as a payment agent between resource and management companies. Its tasks include centralized invoicing of residents, control over payment for housing and communal services, collection and generation of analytical information on resource consumption, and some others.

In the Moscow region, end consumers of services receive receipts from MosOblEIRC, which is a territorial division of the EIRTs and is endowed with the same functions, but on a scale in the Moscow region. Among the advantages of the new system for residents are:

• Single receipt for payment.
• Pay for housing and communal services online without commission.
• Access to statistics on the consumption of services by an individual at any time.

What documents are required to receive a housing and communal services subsidy?

To submit an application, you must prepare the following documents and take screenshots of them:

• civil passport of the person submitting the application;
• passports of all citizens registered in this residential area. If you have minor children, you must provide their birth certificates;
• documents confirming ownership of real estate. This could be a purchase/sale agreement, deed of gift, privatization document, etc.;
• official income certificates. A certificate is needed not only from the applicant, but also from other family members (over 16 years of age) for the last six months;
• receipts for payment of housing and communal services, which confirm the absence of debt;
• provide bank account details where the money will actually be transferred.

Important! Attaching screenshots to the application is a must. Otherwise, the application will not be accepted for consideration.

Application for subsidies to pay for housing and utilities (283 Downloads)
The application form can be filled out on the State Services portal, completed in person, printed from the Internet or taken from the inspector of a social organization.

The application must indicate the applicant’s passport details, residential address, family members living in the given living space, and income. All data included in the application must be supported by documents.

Important! If you are applying again, you do not need to send copies of documents and scans, but you must have their originals with you.

The application is given ten working days for consideration. If you receive a message that your review has been suspended, you need to find out why. In most cases, this means that some document is missing. You are given 30 days to receive the certificate and deliver it.

The subsidy for housing and communal services is issued for a period of six months. Now the compensation is no longer automatically extended, so at the end of this period the documents and application will need to be resubmitted.

Features and functions of the MosObleIRC personal account

With the introduction of a personal account on the MosObleIRC website, the formation of utility bills has become more transparent for residents. This is due to the wide possibilities that the online service provides. These include:

• Connection of any number of personal accounts. An individual from one account can pay receipts from different addresses.
• Several options for paying your bill.
• Transmission of meter readings.
• Tariff information.
• Statistical information on service consumption is available.

In addition, the service has additional functions:

• Keeps records of counters, incl. their service life.
• Allows you to submit a request for repair of plumbing equipment and electrical equipment, replace or install a new meter for electricity, cold and hot water.

"Administration"

Online service for citizens to solve problems with housing and communal services. Complaints are accepted from residents of all regions. The portal offers complaint templates:

• for repairs;
• to provide documents;
• for lack of response.

On the website you can find an explanation of the correct format of a complaint: how to fill out the header of the document, whose name should the appeal be addressed to, the essence of the appeal, how it can be sent. There are three ways to deliver letters:

• Russian Post;
• personally;
• through the Internet reception.

All Moscow city councils have their own electronic portals, where it is possible to leave an appeal to the heads of the councils. In the electronic reception you need to register and attach a file with a document formatted accordingly. The document should have a header indicating who and from whom the message is being sent, then the essence of the problem, date and signature.

The file must be in a certain format: doc, docx, pdf, txt, jpg, bmp. Attaching a file with a complaint occurs as if by email: click on the attach button, select your file from the list and fix it.

Registration in your personal account

Registration in the online service does not take much time. The user should perform the following steps:

1. Open the company website using the link.
2. Select “Registration” in the “Unified personal account” form.
3. Fill out the form.
4. In the form you need to fill out the following fields: full name, email, cell phone number, date of birth.
5. Create a password.

6. Then you need to agree with the system’s processing of your personal data by checking the appropriate box.
7. If you wish, you can subscribe to the organization's newsletter.
8. Next, click on “Continue”.
9. The system will send a link to your personal email address by clicking on which you will confirm your registration. If the letter from the Internet service is not in your inbox, you should check your spam or request that the link to register your profile be sent again. The link from the letter will be active for 60 hours. After this time, to create a profile you will need to go through all the above steps again.

Users who had access to their personal account on the old version of the site do not need a new login and password.

Housing and Communal Services Department

You can contact the Department of Housing and Communal Services of the Belgorod Region in the following ways:

- write a letter and send it to the address: Belgorod, Belgorodsky Prospekt, 85a;

- send an appeal in the form of an electronic document via the Internet reception on the official website of the Department of Housing and Communal Services of the Belgorod Region;

Information and consulting assistance is provided by telephone.

The procedure for receiving and considering written requests

Legal relations related to the exercise by citizens of the right enshrined in the Constitution of the Russian Federation to appeal to state bodies and local self-government bodies, and the procedure for considering citizens' appeals by state bodies, local government bodies and officials are regulated by Federal Law of May 2, 2006 No. 59-FZ “On Procedure consideration of appeals from citizens of the Russian Federation.”

Citizens have the right to apply personally, as well as send individual and collective appeals to government bodies. Review of applications is free of charge.

In a written application it is mandatory to:

the name of the state body to which the written appeal is sent, or the surname, name, patronymic of the relevant official, or his position are indicated; surname, name, patronymic (last - if available) of the citizen, postal address to which the response or notification of forwarding the application should be sent; the essence of the appeal is stated, a personal signature and date are placed.

If it is necessary to confirm the stated arguments, documents and materials or copies thereof are attached to the written appeal.

An appeal sent in the form of an electronic document must indicate the surname, first name, patronymic (the latter if available) of the applicant, the email address to which the response should be sent, and a notification of forwarding the appeal. A citizen has the right to attach to such an application the necessary documents and materials in electronic form.

If the written appeal does not indicate the name of the citizen who sent the appeal or the postal address to which the response should be sent, a response to the appeal is not given.

A citizen sends a written appeal directly to the state body whose competence includes resolving the issues raised in the appeal.

If the appeal contains issues the solution of which is not within the competence of the state body, then it is sent within 7 (seven) days from the date of registration to the relevant government body whose competence includes resolving the issues raised in the appeal, with notification of the citizen who sent the appeal about forwarding requests. If the solution to the issues raised in a written appeal falls within the competence of several state bodies, a copy of the appeal is sent to the relevant government bodies within 7 (seven) days from the date of registration.

An appeal in which a court decision is appealed is returned to the citizen who sent the appeal within 7 (seven) days from the date of registration, with an explanation of the procedure for appealing this court decision.

A written appeal received by a state body is considered within 30 calendar days from the date of registration of the written appeal. In exceptional cases, as well as if it is necessary to send a request, the head of the state body has the right to extend the period for consideration of the application by no more than 30 days, notifying the citizen who sent the application about the extension of the period for consideration.

A state body, upon receiving a written appeal that contains obscene or offensive language, threats to the life, health and property of an official, as well as members of his family, has the right to leave the appeal unanswered on the merits of the questions raised in it and inform the citizen who sent the appeal about the inadmissibility abuse of rights.

If the text of a written appeal cannot be read, a response to the appeal is not given, which is reported to the citizen who sent the appeal within 7 (seven) days from the date of registration of the appeal, if his name and postal address are legible.

If a citizen’s written appeal contains a question to which he has been repeatedly (more than twice) given written answers on the merits in connection with previously sent appeals, and the appeal does not present new arguments or circumstances, the head of the state body has the right to make a decision on the groundlessness of the next appeal and termination of correspondence with the citizen on this issue, provided that the specified appeal and previously sent appeals were sent to the same government body. The citizen who sent the appeal is notified of this decision.

Login to the personal account of the MosObleIRTs client for the Moscow region

To make the service more accessible to consumers of housing and communal services, MosObleIRTs created the opportunity to use the account, both for logging in from a desktop computer, and a mobile version for smartphone owners.

Login to your personal account

Login to your personal account from a computer for individuals

To log into your personal account, you must enter your login (mobile phone number or email) and password.

Login to your account from a mobile phone

Logging into the service through an application for mobile devices is similar to logging in from a computer. After installing the program and using it for the first time, in the form that appears, the client will be asked to register or log into an existing account by specifying a login (phone number/email) and password. To avoid having to go through identification every time, you can click “remember” to automatically log into the service.

Download the official application

A personal account on a mobile device is always at hand - the client can easily use the service’s capabilities at any convenient time and anywhere:

• check the issued receipts;
• monitor payments made;
• see information on contracts with resource organizations;
• send information about consumed services.

Downloading and using mobile LKK is available for owners of devices with iOS no lower than 8.0 or for Android starting from version 4.4.

Download your MosObleIRC personal account from Google Play for Android

Download your MosObleIRC personal account from the AppStore for Apple

What to do if you forgot your login or password

The user of the service may forget or lose the password, or not remember the login. Restoring this data will take a minimum of time. You need to follow the link located immediately below the form to enter the LCC.

The program will ask you to provide a phone number or email. You also need to check the box to confirm that you are not a robot. After these simple steps, the system will send a special code to the specified email or phone number.

If for some reason you cannot use the mailbox or phone number that was specified when registering for the online service, then the issue can be resolved through customer support employees by phone.

In what cases can they refuse to receive housing and communal services subsidies?

There are cases when an application for a subsidy to pay for housing and communal services will be rejected. The most common reasons for denial of compensation are:

• more than two months of payment arrears. This cannot be a basis for refusal only in cases where there are compelling reasons, for example, long-term treatment, death of family members, delays in payment of wages, etc.;
• the applicant does not have registration in this residential area;
• change in family composition;
• if the standard area is exceeded (the indicator for the entire territory of the Russian Federation is 18 sq. m per family member).
• if all documents are not provided.

The applicant is fully responsible for the authenticity and reliability of the data provided. If during the period of receiving state assistance there have been any changes in the composition of the family or financial situation, he is obliged to notify the social protection authorities about this.

How to transfer meter readings in your personal account

The service for calculating consumed services works in such a way that if you do not provide monthly accounting data, the amount for services will be calculated based on the quarterly average. This is usually not economical for the client.

Testimony can be sent not only via the Internet. This can also be done through terminals (link to addresses https://xn--90aijkdmaud0d.xn--p1ai/about/tu/). Also, each MosOblEIRTS office has a special box where you can drop a tear-off receipt with meter data.

In order for invoices to be issued correctly, it is important to send information every month between the 15th and 26th.

Submit water meter readings to MosOblEIRTS via the Internet

To send a meter reading, you must log in to LKK, then at the top of the page select “Transfer readings across all LANs.”

If a user has multiple meters registered, the Meter Readings page will display all meters.

Rules for entering information:

1. The entered readings must be greater than the previous ones.
2. You cannot enter zero or negative numbers.
3. Consumption data cannot exceed 1000 units.
4. Make sure that there are no empty cells left.

How to connect and manage your personal account

To be able to pay for services using a personal account, you need to connect it in your personal account. To do this you need:

1. Select a service provider.
2. Write your personal account number (indicated on the paper receipt) and your status to this account (owner/other).
3. Provide an answer to the verification question (for example, what is the last payment on your personal account).

After these steps, the account is attached to the LCC and the client can use all the functionality of the system.

Payment for housing and communal services in the personal account of MosObleIRC using a personal account

Payment for utilities can be made by bank card (MasterCard, Visa, MIR, Maestro). To do this you will need to specify:

• bank card type,
• her number,
• expiration date,
• username (Latin),
• code written on the back of the card (CVC2).

After entering your card details, click on the “Next” button to complete the authentication and payment process.

Payment for housing and communal services

It is possible to pay for housing and communal services included in a single payment document without a commission in MosOblEIRTs in the following ways:

• in your personal account,
• at the company’s territorial offices or terminals,
• through ATMs and branches of Sberbank PJSC,
• in the divisions of PJSC Russian Post,
• as well as in banks: Moscow Credit Bank, Probank, Bank Vozrozhdenie and Military Industrial Bank.

However, when paying through banks, you need to keep in mind that financial organizations have the right to set an internal commission for transferring funds to MosOblEIRTS.

Payment of utilities through Sberbank-Online

Sberbank clients have the opportunity to pay utility bills through their personal bank account. To do this, you need to log in to the Sberbank-Online service. Then open the page “Housing and communal services and home telephone”, where you select the required list of services for payment. No commission is charged when paying for housing and communal services.

Who is eligible to receive subsidies for housing and communal services?

A subsidy for housing and communal services is a benefit that is issued to help citizens from the municipal or federal budget.

The following may apply for a subsidy to pay for housing and communal services:

• citizens living in public housing under a social rental agreement;
• living in rented apartments/houses;
• property owners;
• people who are members of housing cooperatives.

Not only Russians, but also Belarusians and Kyrgyz who have permanent registration, are home owners or rent housing on the basis of an official contract can receive a subsidy.

The main reason for receiving a subsidy is the actual payment for housing and communal services of more than 22% of the total family income. This is an all-Russian indicator; it differs in different regions of the country, often much less than the generally accepted one.

If we talk about the conditions for receiving a subsidy, the main one is the absence of arrears in payment of utility bills or the presence of a concluded agreement for its repayment.

How to get help in your personal account

Users of their personal account have the opportunity to send a question to a company employee online. The service button is located at the top of the page - “Questions and Answers”.

The window that opens lists the most frequently asked questions from clients. If your question is not in the list, then click on “Ask a question” to the support service. Next, you will need to indicate the service provider and personal account number, write the subject of the question, formulate the text of the request itself, and be sure to indicate an e-mail for a specialist response.

Customer reviews about MosObleIRC

Reviews that are presented on the Internet are mostly negative. This is due to the fact that the system is still relatively new and continues to be modified to suit the needs of clients. Also, the process of transferring information on client personal accounts can occur with errors, which residents often complain about on the Internet. The fact that the transfer process is not simple is also evidenced by the fact that not all municipalities included in the Moscow region have yet fully switched to paying for utilities through a single payment center.

Victor points out the imperfections of the system in his message, talking about problems with obtaining information on early invoices and software failures in the organization’s office; he also complains about poor quality service from the company’s employees.

User Wonakarat, although he points out many shortcomings in the program, admits that the ability to pay for utilities online is a big step forward.

And Surt18 complains that he cannot register in his new personal account. The rules for operating your personal account clearly state that the login and password for the old account must be suitable for the new one. Therefore, if such problems arise, you should immediately contact technical support, for example, through the feedback form on the website.

The personal account of the MosOblEIRTS organization is a service designed to simplify payments and communications between service providers and ordinary consumers.

"RosZhKH"

The portal is organized by the Anti-Corruption Foundation. He controls the work of housing and communal services authorities, transmits complaints from citizens about shortcomings in work to official bodies.

The site works as follows. It is proposed to select the problem of interest from a huge list of listed topics, there are about 30 of them. The main ones are:

• apartment;
• entrance;
• house;
• yard

For each problem the question is specified . For example, for the topic Yard, the following questions are proposed for consideration:

• insufficient lighting;
• the children's playground is broken;
• untimely garbage removal;
• holes and potholes;
• poor cleaning of the area.

After selecting a question, the applicant is asked to register.

You can learn more about the main reasons for complaints about the work of housing and communal services, as well as see sample complaints here.

The complaint must not be anonymous.

When registering, the user can independently choose the organizations to which he sends a complaint about the Criminal Code. Indicates the exact address and a brief description of the problem in a separate field.

Viewing the full text allows you to see how the complaint will be received by the official authorities: the law in accordance with which housing and communal services authorities must work is given, and the problem you have outlined. It is also proposed to attach a file with a photograph of the deficiencies pointed out by the applicant.

On the RosZhKH website, citizens are provided with clarifications on issues of interest:

• the law on which one can rely in this particular complaint;
• what fine the management company faces;
• which government bodies control this issue (where to complain about the housing and communal services management company?);
• what is the housing and communal services control authority on this issue;
• deadlines for eliminating the violation.

Reference: The Law on Citizens' Appeals obliges responsible persons to send a response no later than 30 days from the date of receipt of the appeal. The problem must be resolved within 45 days from the date of contact.