Requirements for the procedure for including additional services in a management agreement

Source: RosKvartal® - Internet service No. 1 for management organizations
According to the Russian Federation Regulation No. 354 dated May 6, 2011, the provision of utility services is the supply to consumers of any utility resource individually or 2 or more of them in any combination to ensure favorable and safe conditions of use residential, non-residential premises, common property in apartment buildings. The utility service also includes municipal solid waste (MSW) management services.

Utility resources are those used for the provision of public services and consumed during the maintenance of objects in the apartment building:

• cold water
• hot water
• Electric Energy
• gas
• thermal energy
• coolant in the form of hot water in open heating systems (hot water supply)
• domestic gas in cylinders
• solid fuel in the presence of stove heating

Wastewater is also considered a municipal resource.

ODPU fee

What relates to public services, as noted above, is determined by the category of the structure and its needs. And the following can represent the interests of all residents and guarantee the receipt of housing and communal services:

• management companies;
• cooperative;
• residents' association;
• the resource provider itself.

Payment for housing and communal services is carried out depending on the type of communications. If the provision is recorded by a meter, then the number of units of the resource used and the price per unit of service are taken as the basis. Formula:

(monthly resource consumption * tariffs) – benefits = amount to be paid.

In relation to other resources, mandatory payments can be established according to the following algorithm:

• based on the number of registered citizens;
• based on the square footage of the room.

What exactly is included in utilities in each case and how the fees are set is recorded in payment receipts prepared by service providers.

Housing and communal services according to Decree of the Government of the Russian Federation N 354

The provision of utility services in apartment buildings and private residential buildings is carried out in accordance with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354 (hereinafter referred to as the Rules).

According to paragraph 4 of the Rules under Resolution No. 354, the consumer can be provided with the following types of utility services:

• Cold water supply to residential buildings
• Hot water supply for residential buildings
• Drainage of residential buildings
• Electrical supply for residential buildings
• Gas supply to residential buildings
• Heating of residential buildings
• Municipal solid waste management

Rules for the provision of utility services:

• regulate relations between providers and consumers of utility services;
• establish the procedure for concluding contracts for the provision of utility services, as well as the rights and obligations of the parties;
• establish a procedure for quality control of provided public services;
• establish a procedure for determining the amount of payment for utility services using metering devices and in their absence;
• establish a procedure for recalculating the amount of payment for certain types of utility services during the period of temporary absence of citizens in the residential premises they occupy;
• establish a procedure for changing the amount of fees when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration;
• determine the grounds and procedure for suspending or restricting the provision of public services;
• regulate issues related to the onset of liability of providers and consumers of utility services.

In accordance with paragraph 3 of the Rules, the conditions for the provision of utility services to a consumer in an apartment building or in a private residential building are:

• Utilities are provided starting from the moment established by the housing legislation of the Russian Federation, namely: to the owner of the residential premises and the persons living with him - from the moment the ownership of the residential premises arises;
• to a member of a housing or housing-construction cooperative and persons living with him - from the moment the housing or housing-construction cooperative provides residential premises;
• to the tenant of the residential premises and persons living with him - from the date of conclusion of the rental agreement;
• for the tenant of residential premises and persons living with him - from the date of conclusion of the lease agreement;

The provision of utility services to the consumer is carried out on the basis of a paid agreement containing provisions for the provision of utility services, on the terms provided for by the Rules, including the provision of emergency dispatch service for an apartment building in accordance with the provisions of Section IV of the Rules.

According to subparagraph “p” of paragraph 31 of Section IV of the Rules, the Utility Service Provider is obliged to provide the consumer with the addresses and telephone numbers of its dispatch and emergency dispatch service in the manner specified in the contract.

Emergency dispatch service for an apartment building is regulated by Chapter IV of the Resolution of the Government of the Russian Federation of May 15, 2013 N 416 “On the procedure for carrying out activities for managing apartment buildings.”

The rights and obligations of the utility service provider are established by Section IV, and the rights and obligations of the consumer by Section V of the Rules.

Issues of suspension or restriction of the provision of utility services are regulated by Section XI of the Rules.

State control over the compliance of the quality, volume and procedure for the provision of utility services with the requirements established by Decree of the Government of the Russian Federation of May 6, 2011 N 354, is carried out by authorized housing supervision bodies of the executive power of the constituent entities of the Russian Federation in accordance with Article 20 of the Housing Code of the Russian Federation.

Disclosure Standard

How to calculate utilities?
Now any citizen can view information about the activities of their management company and information on a specific house.

This is regulated by Decree of the Government of the Russian Federation of September 23, 2010 N 731, which management organizations operating in the field of management of apartment buildings are required to comply with.

The Standard specifies the types of information about building management that must be made freely available to residents. It is necessary to ensure the availability and safety of data for 5 years. These include:

• basic information about the organization (name, address, legal form, etc.);
• a list of houses under management and general information about each of them (address, number of floors, level of improvement, year, etc.);
• data on the work performed and services provided;
• information about utilities;
• information about the operation of the common property of the house;
• information about major repairs of common property, if the management company is the performer of the work;
• data on general meetings of home owners;
• annual reports;
• information about verbal reprimands, written orders, fines or disqualifications (if any).

• official portal Housing and communal services reform;
• website of the management company;
• stand at the company office.

In other words, management companies must have a website and be registered on the official website of the Housing and Communal Services Reform project. Failure to comply with these requirements will result in penalties.

To create a website, the management company can use various services and services of third-party companies. You can use ready-made specialized solutions, one of which is 1C: Housing and Communal Services Website. With the help of personal accounts for each resident and ready-made integration with the 1C billing system, the site can simplify several tasks of the management organization at once. Also, an integration module with the Housing and Communal Services Reform website has been developed for this product, which will allow you to:

• place reporting in one place, which will eliminate the need for duplication;
• automatically receive information from the website of the Fund for Assistance to Reforming Housing and Communal Services (www.reformagkh.ru);
• create a section on the website with information from the Housing and Communal Services Reform portal.

You may also be interested in:

• Payment of utilities - overview of popular methods
• How to transmit meter readings, saving maximum time
• Major repairs: housing and communal services management issues and expert answers

Additional housing and communal services products:

• Program 1C: Accounting in housing and communal services management companies, homeowners' associations and housing cooperatives
• Website with personal accounts for 1C residents: Housing and communal services website
• Housing and communal services mobile application: Personal account

Additional services under the management agreement are approved by the OSS

The trial court based its findings on the following legal requirements:

• The general meeting of premises owners is the management body of an apartment building. Decisions at the general meeting are made on issues within the competence of the meeting and put to a vote (Article 44 of the RF Housing Code). If the decision at the OSS is made in the prescribed manner, then it is binding on all owners in the house, even those who did not vote (Article 46 of the Housing Code of the Russian Federation).
• At the OSS, the owners approve the list of works and services under the management agreement, the conditions for their provision and implementation, as well as the amount of their financing (clause 17 of the RF PP No. 491).
• Security and concierge services are additional services for the maintenance of common property, the decision to provide which is made at a general meeting of owners of premises in the house.

The management company presented the OSS protocol in court, at which the owners decided to include additional security and concierge services in the list of works and services under the management agreement. At the same time, the tariff approved by the OSS does not allow for a concierge at each entrance, which, according to the MA, the owners were warned about at the meeting. Therefore, the duty officer is located only in the central entrance, where the fire safety system and unified intercom network consoles are installed.

Since the plaintiff did not challenge the legality of the said minutes of the general meeting of owners, the court of first instance rejected the owner’s claim. The additional concierge service was approved by OSS within the framework of the law, the owner is obliged to pay for it in accordance with Part 1 of Art. 153 Housing Code of the Russian Federation.

The plaintiff filed an appeal, noting that the MA did not prove the provision of services of adequate quality. The Court of Appeal did not find any violations in the first instance decision and did not consider the owner’s arguments to be grounds for overturning the first decision.

Who can control additional services of the management company
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What does the list of housing and communal services for citizens include?

Retention period for utility bills

Payment for housing and communal services is calculated in two ways:

• according to the readings of individual metering devices;
• according to consumption standards, calculated according to approved methods, depending on the quantity prescribed for the living space.

Installed individual metering devices must be sealed before being put into operation. It is the responsibility of consumers to regularly provide information about meter readings to the management or utility company. The owner is responsible for the integrity of the seals and timely verification of meters.

If the device malfunctions or the meter verification is overdue, payment is made according to approved standards. Next - more details about the provision of various housing and communal services.

Electricity

Electricity supplied to apartments is paid according to the readings of installed meters. Consumers are forced to pay for the energy spent on servicing common areas - lighting of staircases, entrances, attics and basements, and the operation of elevators.

Legislation limits the maximum duration of interruptions in the supply of resources:

• two hours monthly if the facility is powered from two independent sources;
• days for the specified period, if the source is the only one.

The supplier is obliged to provide electricity with the established parameters, without voltage drops.

Hot and cold water supply

With cold water supply, the consumer is provided with water purified from harmful elements and pathogens.

Interruptions are allowed for a month, with a total duration of no more than:

• eight hours - in ordinary cases;
• twenty-four - in case of a large-scale accident.

For a hot water supply system, the requirements for the duration of interruptions are similar. Additional conditions require compliance with the temperature regime:

• when the water temperature is below plus forty degrees, the consumer can pay for services at cold water supply tariffs;
• Heating above seventy-five degrees is not allowed.

In the absence of common house communication systems, access to a public water stand must be provided.

Heating

Heating must ensure that the air temperature in the room is maintained at least eighteen degrees above zero. During the month, the total duration of interruptions in heat supply should not exceed twenty-four hours.

The following restrictions have been established for one-time interruptions in heat supply:

• at a room temperature above twelve degrees - no more than sixteen hours;
• within the range of ten to twelve degrees - up to eight hours;
• from eight to ten - within four hours.

The size of the payment is affected by the total area of ​​the heated room. Tariff plans are approved by regional regulations.

Water disposal

Houses must be equipped with sewer lines that ensure the removal of consumed water. The drainage system is carried out to ensure proper environmental standards. The sanitary and epidemiological situation in the region largely depends on the condition of sewage drains.

The tariff is set by a resolution of local authorities, but is calculated on the basis of approved national methods. The amount of payment depends on the total volume of cold and hot water consumed.

Solid Waste Disposal

Garbage removal is included in housing payments. Payments for solid waste disposal are calculated according to the area of ​​the apartment. But this situation raises a lot of questions among the population.

Most residents believe that it is more appropriate to determine expenses depending on the number of registered people in the apartment. With this accrual procedure, a methodology similar to the accrual of utility bills will be used.

ODPU fee

ODPU is a common house metering device. These funds are used to determine the amount of payments for energy resources spent on common property:

• the amount of resources on individual meters in apartments is subtracted from the ODPU readings;
• the resulting difference is divided equally between registered residents.

As a result, the management company gets the opportunity to pay suppliers for energy resources additionally spent on maintaining the common household facilities.

Additional services

In addition to the mandatory communal services, the management company or other organizations may offer additional services:

• cable television or internet;
• radio;
• intercom;
• paid parking, etc.

The owner of the living space has the right to choose whether or not to use the specified amenities.

Services and work for the maintenance and repair of the common property of an apartment building, paid by citizens as part of the fee for the maintenance and repair of residential premises , do not include :

a)
maintenance and repair of doors
to apartments, doors and windows located inside residential or non-residential premises that are not public premises;
b) insulation of window and balcony openings
, replacement of broken glass windows and balcony doors, insulation of entrance doors in apartments and non-residential premises that are not common areas;
c) cleaning and cleaning of land plots
that
are not part of the local area - common property , as well as their landscaping and care of landscaping elements (including lawns, flower beds, trees and shrubs).
In addition, other services may include services that ensure the safety of citizens

in the house, including the installation and operation of locking entrance devices, CCTV cameras, maintenance of shift services and entrance attendants.

Other services that may be provided to citizens - owners and tenants of premises in apartment buildings may include household services

:

• reconstruction of individual antennas and collective reception systems; • technical maintenance of collective television reception systems; • repair of the collective television reception system; • repair of elements of distribution networks of collective television reception systems; • repair of individual antennas; • repair of antenna equipment for individual use (amplifiers, converters, etc.; • replacement of the reduction cable of an individual antenna; • measurement of the level of the television signal at the reception location; • repair of electric bells; • repair of electric meters; • conversion of electric meters from one voltage to another; • production and repair of electric water heaters; • repair of home heating boilers; • repair of wooden cornices; • comprehensive (partial) repair of houses and apartments at the request of the population; • repair of all types of floors; • strengthening of door frames; • change of mortise and rim locks, hardware; • equipment built-in wardrobes and mezzanines; • production of carpentry building parts and products; • production of reinforced concrete building parts and products; • cladding and insulation of doors, insertion of inspection eyes; • development of design estimates for the construction and reconstruction of residential and non-residential buildings; • consultation with a specialist on repair and construction work; • installation of a radio station for multi-program wire broadcasting over national local telephone networks; • use of individual radio points; • replacing the socket with a new type of socket; • installation, rearrangement and reconnection of the radio point to the radio broadcast network; • replacement of radio wiring; • troubleshooting a radio broadcast.

In order to ensure favorable living conditions in an apartment building, in addition to mandatory work, owners can instruct the management organization to provide them with services other than services for the proper maintenance of common property in an apartment building, i.e. other services

. Such services (work) are provided in premises that are not the common property of an apartment building, for example, apartments, rooms, loggias, balconies, land plots.

Other services listed above in an apartment building may include:

— communication services in terms of providing citizens with wired radio and television services; — services for installing security alarms, home security (including private security services); — services for preferential insurance of residential premises and general property of an apartment building.

Other services must be paid (additionally) by the owners or users of premises in an apartment building who use these services, simultaneously with payment for the maintenance and repair of residential premises (common property of an apartment building) and utilities in accordance with the agreements concluded by such persons for their provision (or a management agreement apartment building, or with organizations providing them).

In the case of organizing settlements for the population and legal entities through the GKU IS system or the State Budgetary Institution of the MFC of the districts, payments for these other services are included in the monthly single payment document (UPD) generated for individuals.

Other services are provided either to all owners and users of premises in an apartment building, or to a portion of the owners. In the case of the provision of services to a separate part of the owners and users of these services, persons who do not want to use such services have the right to refuse payment for them in accordance with the established procedure. For example, do not pay:

— preferential insurance of residential premises by not including this payment in the total amount of paid services and work under the EPD using a mark in specially designated fields (places) of this document; - wired radio broadcasting (television) services in the manner established by the Moscow city radio broadcasting (television) service, which involves a written request from the owner or user of the premises in an apartment building with a statement of reluctance to use these services and disconnecting this premises from wired radio broadcasting or cable television networks.

Why can you file a complaint about the provision of utility services?

Utility users who are not satisfied with the quality of the supplied resources in 2021 have the right to file a complaint against the management company, HOA, cooperative or organization providing utility services. As a rule, there are a number of reasons for this:

• Interruptions in the supply of cold and hot water exceeding the legally established duration. Lack of water supply for more than 24 hours is grounds for contacting the organization that manages the apartment building.
• Supply of cold water of inadequate quality (containing harmful chemical elements and microorganisms). In this case, it is advisable to support your appeal with the opinion of an independent expert who examined samples taken from the internal water supply system.
• Interruptions in electricity and gas supply for a period of time exceeding legally established standards.
• Supply of gas of inadequate quality and in quantity insufficient for comfortable consumption by all users.
• Delay in heating supply. As a rule, the heating season begins at a time set individually for each region, however, a sharp decrease in the average daily temperature is a good reason for a premature start to the season.
• Supply of low temperature hot water (less than 40C).
• Untimely or incomplete removal of solid waste.
• Unjustified increase in the tariff rate for utilities.
• Incorrect calculation of the amount indicated in the payment receipt. An inflated fee for using the CG is a violation of the rights of users, therefore the correctness of the calculation of the next payment must be checked by both the employees of the implementing organization and the user.

Utility service complaints in 2021 relate solely to the resources listed above. Claims regarding the state of internal communications, common areas and the design of apartment buildings refer to complaints about the provision of housing services.

Utility service provider

The provider of utility services may be (clause 8 of the Russian Federation Regulations dated May 6, 2011 No. 354):

• UO
• HOA
• RSO

The management authority begins to provide CG from the date specified in the decision of the general meeting on the selection of this management company or from the date of concluding the management agreement for the apartment building. Stops providing services from the moment of termination of the contract.

The HOA begins to provide the CG from the date of its registration, but not earlier than the supply of the CG under the agreement with RSO begins. Terminates from the moment of liquidation of the partnership.

RSO begins providing utility services from the date specified in the resource supply agreement, and stops from the date of termination of the agreement.

How to call the dispatch center at a house address in Moscow?

Expert opinion Alice

Lawyer, Moscow

Ask a lawyer

There is also a unified dispatch center (UDC) in Moscow - telephone number:

By calling there, a citizen can explain the problem (lack of water or heat in the apartment), then he will be referred to specialists of the required profile.

However, if you need to find out the contacts of the dispatch service at the address of the house, then you need to use the service https://dom.mos.ru.

Having visited the “Moscow House” website, you need to enter your address into the search bar, selecting the “learn about the house” tab.

Next, the monitor will display information about the building, including the management organization (its name is highlighted in blue in the line).

By clicking on it, the user is shown additional information about housing and communal services, including address, reception hours and telephone number.

Requirements for the procedure for including additional services in a management agreement

Management organizations, intending to provide additional services to the owners of premises in the house, must conduct an OSS and put the following questions, in addition to the mandatory ones, to a vote:

• approve the inclusion of the service/work in the list of works and services under the management agreement, and the start date for the provision of such services;
• set the amount of the service fee per month depending on the area of ​​the property, the number of people, a fixed amount for each apartment, etc.;
• approve the conditions for the provision and performance of additional services, which will be reflected in the contract with the contractor;
• approve the form for confirming the quality of services provided (work completion certificate, other document), the frequency of its signing and the person authorized to sign the certificates;
• give the management authority the authority to enter into contracts for the provision of additional services on behalf of the owners of premises in the house.

The decision of the OSS must be communicated to all owners in accordance with Part 3 of Art. 46 Housing Code of the Russian Federation. Only after this the MA has the right to conclude an agreement with the contractor for the provision of the service and include the payment for it in the payment documents.

In order to avoid conflicts, the management organization should carefully approach recording the facts of the proper provision of additional services, including by maintaining records and journals. If the service is provided by a third party, the MA must strictly ensure that the contractor fulfills all obligations specified in the contract.

If there is a need to include additional services in the management agreement, the “OSS 100%” service will help organize and hold a legally competent general meeting of owners of premises in an apartment building.

Features of your personal housing and communal services account

The website of the Unified Personal Account for Housing and Communal Services provides all the necessary user functions to remotely receive all the necessary information, make payments and send online requests to the management company. Below we will consider all the main features of a personal profile.

Getting started in LC

After registering your personal account, a blank page opens on which only two sections are available:

• change of personal data;
• answers to frequently asked questions from users.

To start working in the system, you must enter a personal account. This can be done if you are the owner of a residential premises or are registered at this address.

Connecting a personal account

To connect a personal account, you need to click on the appropriate button on the left side of your personal housing and communal services profile.

In the online form that opens, fill in the following fields:

1. Select a service provider from the list provided.
2. Enter the personal account number from the payment receipt (located at the top).
3. In the list, indicate your relationship to this residential property: owner, tenant, tenant.

To verify your identity, the system will ask you to indicate in the field the amount payable, taken from any receipt for the last six months.

Personal account management

The owner may have several properties, so any number of personal accounts can be linked to the housing and communal services account. The procedure is identical to what we described above. Therefore, you will need a receipt for the last 6 months of payment.

If you want to delete an account, then find it in the list on the left side and click on the three dots. In the tooltip that appears, click on the “Burns” sign.

Submit meter readings in your personal account

In the top menu bar, click on the “Transmit readings for all drugs” button. On the page that opens, a list of metering devices will appear and opposite each of them there will be an empty line for entering current information.

How to find out the debt on a personal account?

When you log into your personal account, the balance of your personal account is displayed on the main page. If you have arrears in paying housing and communal services, the numbers will be displayed in red and the inscription “debt” at the bottom. If you overpay, the numbers are green.

How to calculate a payment receipt in LC?

Today you don’t need to independently calculate the consumed resources, but rather submit monthly meter readings to your housing and communal services. The accounting department itself will make all the necessary charges and send a receipt for payment. Some subscribers check each charge point.

Let's look at the main sections of the document:

1. Housing services. This includes hiring municipal housing and maintaining the premises itself. The calculation here is simple: tariff * apartment area.
2. General house needs. There are two options: according to actual consumption and according to standards.
3. Public utilities. The calculation can be carried out according to the standard, average monthly readings and data from metering devices. Here cold water supply, hot water supply and heating are considered.

Pay for housing and communal services

Users of the Unified Personal Account can pay for housing and communal services using the electronic UPD. On the main profile page, click on the “Pay” button.

In the next step, the amount of accruals will appear in the top field. If there is zero there, then you can set your own value for transferring the advance payment. Before sending, you must agree to the payment rules.

In the last step, fill in the details of the bank card from which the money will be debited. To confirm payment, you will need to duplicate the code from the SMS received from the bank.

How to get help in a client’s personal account?

Each subscriber who has registered an account on the unified housing and communal services portal can receive assistance from a specialist. In your profile at the top, go to the “Questions and Answers” ​​section. On the page that opens, select the tab with the supplier you are interested in and in the list find the question to which you want to know the answer.

If you do not find a suitable option in the section, please contact the Support Service. On the right side, click on the “Ask a question” button in the corresponding icon.

Regional nuances

It’s easier for Muscovites to figure out how to find out the electricity debt by address. A special website has been developed for residents of the capital, where the cost of utility services is calculated. The Bank of Moscow also allows you to find out the debt for electricity.

Muscovites are sent a debt EPD indicating unpaid utilities. There is no need to go to Mosenergosbyt here as the main company for the supply of electricity, just go to the single website for Muscovites or check the availability of payment on the government services portal here.

In the city of Zheleznogorsk (Kursk region), the status of the accounts makes it possible to determine the management company “Zhilishchnik”. You can find out your rent debt by entering your residential address.

For gas, debts can be found out on the Internet on the websites of gas supplier companies. The portals first require registration in your personal account. The personal gas account is specified in the contract and the receipts sent.

In Surgut, it is necessary to find out the status of payment from management companies. DEZ RZhP does not provide data via the Internet; on the portal, consumers enter meter readings and find out where rent is paid.

Data for Novosibirsk is available on the all-Russian utility payments portal. You can find out your utility bills from home. You need to select a company, enter a personal account or address. Debt verification is carried out instantly.

You can also find out the situation regarding payment for utilities in Ukraine. Khersongas allows subscribers to find out the debt by entering their address and personal number.

The procedure for resolving controversial issues between residents and the management company

If the management company refuses to carry out work or does not perform it in full or of poor quality, consumers, on the basis of Law No. 2300 “On the Protection of Consumer Rights,” can draw up a written complaint in two copies.

We suggest using the following algorithm:

1. One paper is sent to the local management company. It is necessary to ensure that the complaint is registered and receives the status of an incoming document. The second copy remains with the complainants.
2. If there is no response from the Criminal Code, the complaint is sent to Rospotrebnadzor or the State Housing Inspectorate. There are standard forms for filing a complaint.
3. The next authority through which you can try to solve the problem of poor quality provision of free utilities is the prosecutor's office.

For a quick response from officials, it is recommended to draw up a collective appeal signed by all residents of the apartment building.

Why do you need to know the CP?

The payer code is the same identification number as the TIN, SNILS code, policy, passport, etc. It allows you to identify all payers.

Why are many people interested in how to find out the payer code? There is only one answer - this information helps to save your time significantly! For example:

• The code is needed to pay for housing and communal services in all electronic systems for accepting such payments, payment terminals, and ATMs.
• This code is needed in order to receive on the popular useful resource “GosSberbank-Online” also requests this code to make instant payments from a bank card linked to it using only your smartphone or PC.

Among other things, this code helps you find out whether the receipt that arrived in your mailbox is genuine or whether it is a trick of scammers. The latter can skillfully falsify many data, but instead of the payer code they write a random set of numbers. Remember - this number can only be changed by the management company! It is easy to find out about past transformations by simply calling her.

Housing and communal services of the city of Moscow

Housing and communal services in the Russian Federation are divided according to territorial principles, and each region has its own pressing difficulties that require urgent solutions. The local administration of the capital is also forced to solve problems related to house management. Thus, given the population of the city of Moscow and the number of buildings that require constant attention, the issue of financial support is especially acute.

The city government notes the following features of the activities of the capital’s housing and communal services authorities:

• active exploitation of communications;
• irregular maintenance of engineering complexes, which is due to the lack of a sufficient number of specialists;
• the impossibility of carrying out timely major repairs, which is due to the lack of financial support;
• assistance to citizens is provided primarily in emergency situations;
• The tariff payments made are not enough to ensure the efficient operation of the economic service.

Each urban district has its own local department, the dispatcher of which is authorized to accept written and oral statements from citizens with the subsequent dispatch of specialized specialists to eliminate identified problems.

The current state of housing and communal services in the Russian Federation

According to the majority of experts, to improve the housing and communal services model in the Russian Federation, it is advisable to study foreign practices. In addition, it is necessary to introduce modern management methods. It is desirable that housing management should be carried out by a diversified housing and communal services sector. Unfortunately, enterprises involved in housing and communal services in modern Russia do this extremely ineffectively. It's all about several reasons:

• lack of reform goals that should be clearly formulated
• lack of elaboration of legislative and regulatory aspects related to the relationship between municipal authorities and utilities
• low qualifications and insufficient professional training of employees
• large-scale corruption in this area

In addition, experts attribute the insufficient efficiency of such companies to improper regulation of financial flows and low activity of the population in terms of monitoring the activities of hired companies.

How to log into your personal account?

To get to your personal account, enter your login and password on the portal by clicking on the Login button.

A field will appear where you need to enter the information required to log in. They may be saved in the browser or written down in a special place, or you may simply remember them.

“Login form for your personal account”

If the information is entered correctly, the profile presented to the user will open.

User profile with completed information"

The following tabs are available to the user in the top menu:

• My house;
• My manager;
• Relocation of citizens;
• Major repairs;
• Communal infrastructure;
• Analytics;
• Reference.

1. My house - information about the condition of the living space, its general size, and recent maintenance.

Information about houses can be given in various ways, because its presentation depends on the management company that provides the information.

One way or another, all the data presented comply with the law and the requirements.

2. My manager - information about all organizations involved in management in the housing and communal services sector on the territory of the Russian Federation and registered on the presented portal.

You can view data about the location of the organization, tax identification number, manager and apartment buildings that are directly subordinate.

In addition, you can see the company’s rating in relation to other organizations located in the area or city.

3. Relocation of citizens - a tab telling about houses that are in disrepair and are subject to resettlement of citizens in the near future.

In quality control, you can view houses for which complaints and requests from residents are periodically received, but the house does not fit the concept of an emergency.

4. Major repairs - information about regional capital repair programs and the timing of their implementation. Reports on completed work and planning future work to improve the existing housing stock and eliminate existing errors.

Some work is carried out at the direction of citizens and specialized requests, others are planned and provided for by state laws.

5. Communal infrastructure - information about ongoing projects related to the modernization of modern municipal infrastructure. The resource used is part of ensuring transparency of information provided to citizens.

The state also intends to improve the quality and reliability of the provided public services in various areas, from water supply to the disposal of solid household waste and its high-quality processing into secondary raw materials.

The exact indicators that must be achieved are indicated.

6. Analytics – an opportunity to view the results of work in different sections of the provision of utility services.

This includes resettlement from emergency housing, major repairs, and management of apartment buildings.

The amount of funds spent on work carried out during the year in various areas.

7. Help – information on the operation of the service. Description of the main functions and the possibilities of their use. Training videos and answers to popular works related to difficult aspects of using the main functionality of the system.

Possibility of feedback and online support from resource developers.

Types of free services for apartment owners and renters

Apartment owners have the right to dispose of the residential premises they own at their own discretion within the framework of current legislation. In addition, they have the right to use the common property of an apartment building and bear responsibility in the event of intentional or accidental damage to the property.

Persons living in apartments on a leasehold basis are treated as owners within the framework of their relationship to the common household. The scope of rights and powers of residents depends on the type of premises.

Work performed at the expense of public utilities for tenants and apartment owners:

• prevention and repair of any section of the gas pipeline up to the individual shut-off valve;
• free plumber services for repairing common parts of sewerage and drainage systems up to the entry point to the apartment;
• maintenance of general house measuring devices for gas and water consumption;
• restoration repair of facades, canopies, walls, roofing and stairs;
• repair of the home electrical system.

General provisions on the interaction of public utilities with citizens apply not only to owners of privatized housing, but also to tenants of premises. Free repairs do not apply to personal property of citizens. This includes household appliances, gas stoves, bathtubs, faucets, water heaters and water filtration systems.

If during the repair of common property it turns out that the cause of the malfunction is damage or improper operation of private equipment inside a separate apartment, the management company may demand financial compensation for the repair. On the contrary, in the event of damage to the individual household property of the owners as a result of improper repair of communal communications, the homeowners may demand compensation for moral and material damage.

Free housing and communal services for social housing

In a municipal apartment, residents are bound to the administration of the locality by a social tenancy agreement. Housing provided to people is the property of the state or municipality.

In this case, the homeowner takes on additional obligations by subsidizing some repair work.

What free services does housing and communal services provide to citizens living in social housing:

1. periodic and major repairs of common property;
2. plumber and electrician work;
3. replacement of heating batteries;
4. gas equipment (stoves, boilers, water heaters);
5. toilets, sinks, cast iron bathtubs.

Replacement and maintenance of plumbing and gas equipment inside a communal apartment should be carried out at certain intervals.

In the event of premature equipment breakdown due to improper handling of social rent residents, the management company has the right to issue an invoice for maintenance. It is strictly prohibited to repair gas equipment, namely heating boilers, water heaters, gas stoves and burners at home.

Important! Only the property of residents of social housing that is on the housing and communal services balance sheet is subject to free repairs and maintenance. Household appliances and plumbing equipment purchased and installed by residents are not included in the list of gratuitous activities. You will have to repair them yourself or for a fee.

Main functions of the housing and communal services portal

The housing and communal services portal has such advantages as prompt receipt of information, round-the-clock availability of services, and saving time when working with services. The main functions of your personal account include the following features:

• information on utility bills;
• sending information on metering devices;
• making payments according to issued housing and communal services receipts;
• call experts to your home;
• receive specialist advice and send requests, complaints and suggestions to the office of the service organization.

Online portal for housing and communal services managers

• viewing information on the serviced personal accounts of each connected subscriber;
• keep statistics and transmit readings from metering devices;
• generate and upload files using PU.

Types of enterprises

Local authorities assign certain material assets to municipal unitary enterprises, however, they still remain the property of the municipality itself. They act on the basis of rights, depending on which they can use the transferred property. There are 2 types of CBM:

• right of economic management - most ordinary enterprises have just such a civil legal status
• operational management - such municipal unitary enterprises are called “state-owned”; since the form of management is not very suitable for making a profit from the activities of the organization, because any operations related to property require permission from the municipal authorities, therefore this type of municipal unitary enterprise is less common (“state-owned” enterprises are more dependent on funding from the budget)

The Soviet model of housing and communal services management has echoed in modern Russia. After a contract has been signed with the executive directorate of the MUP, its financial activities come under the control of the meeting of owners. It must be checked annually by the audit commission. It should be noted that the public utilities directorate manages various operating areas more effectively than does an individual housing department director.