I received two receipts for utility bills. What to do?


Reflection of the ZPU in the rent

The payment documentation of residents of the Russian Federation may include the cost of locking equipment.
This is relevant only for those cases when the service company enters into a special written agreement with a citizen, drawn up on the basis of Article 307 of the current Civil Code of the Russian Federation. Dear readers! The article talks about typical ways to resolve legal issues, but each case is individual. If you want to find out how to solve your particular problem , contact a consultant:

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To understand that this is a ZPU in rent, it is necessary to familiarize yourself with the peculiarities of the terminology, with references to the current federal legislation with the nuances of accounting, with the possibilities of minimizing expenses, as well as with the most frequently asked questions by representatives of the population.

Decoding the concept

The device in question is a mechanical device (intercom) that eliminates the possibility of unauthorized access of third parties to the premises. It can help to visualize the fact of illegal opening of such a device.

In the vast majority of cases, such equipment is equipped with several components:

  • control seal;
  • a special power cable acting as a locking component;
  • intercom.

ZPU in the rent is an additional service. That is why the forced inclusion of payment for it without drawing up a preliminary agreement violates the norms of current legislation. This applies to all housing and management organizations due to the fact that the form of financial notification is the same for all suppliers and consumers of utility services.

What to do in case of non-compliance with service?

If any questions arise regarding the handling of waste, for example, the operator does not comply with the terms of the agreement, then in case of any issues related to waste, you must first contact to the relevant organizations:

  • management company, homeowners association, housing cooperative, if concluding agreements was within their competence; if a question arose regarding the contents and cleanliness of tanks, garbage ducts
  • Management company, homeowners' association, housing cooperative; regional operator, in the event that agreements have been drawn up with them. He begins to answer as soon as he has loaded the garbage onto transport from special sites and containers.

References to the law

You can find out how much the service for servicing the ZPU costs in a separate line of the payment receipt in the following cases:

  • if the general meeting of real estate owners decided to establish a fee for the maintenance of common property;
  • if an agreement has been reached on a proportionate reduction in payment for the maintenance and repair of real estate;
  • if the owners have entered into a written agreement with authorized representatives of the housing organization;
  • if the procedure for providing such a service was prescribed in the minutes of the general meeting of residents of an apartment building.

It is worth noting that the amount of payment for the use of locking devices is established at the state level by resolutions of the Government of the Russian Federation and at the regional level by local governments.

The latest news says that the current pricing policy for maintenance is carried out to determine the amount of benefits for paying for residential apartments and the supply of utilities, but not for the need to stop such equipment in every house.

There are no mandatory payments for the maintenance of the devices in question. The corresponding additional service in each specific case is indicated in the monthly payment document provided only on a separate line. Including payments in the general item of utility expenses is considered an illegal act.

Instructions on how to pay rent through Sberbank online are given in this publication.

Please open the door

Hello, dear friends. Today we will talk about ROM in housing and communal services - what it is, how maintenance occurs and other issues

.
ROM stands for intercom and locking device or our familiar and familiar intercoms
.
They are installed on the entrance doors of apartment buildings (Apartment Buildings) and are serviced by a specialized organization, most often the one that installed them
.

The question arises: is such a service considered a public service and how much should they pay for it, for example, those residents who refused to install an intercom into their apartment. Let's figure it out.

Accounting for housing and communal services fees in rent

In accordance with the functional characteristics, intercoms can be considered the common property of the owners of residential premises, since such devices are needed to service several premises. This is fully regulated by Article 36 of the Housing Code of the Russian Federation.

It is important to remember that if at the meeting the owners did not reach a consensus on the relevant issue, then the installation of the equipment will be considered illegal.

As a result, if the presence of an intercom is not initially provided for by the design features of the house, but the operating organization arbitrarily carries out the installation on the basis of agreements with individual owners, then the housing company cannot legally charge a service fee even as a separate line in the payment documentation.

FAQ

On what grounds can a contract be terminated?This question interests many citizens living in residential premises. The agreement is terminated based on the desire of the owner himself, without the possibility of further use of the means of communication included in the design of the LPA. This is also possible due to improper fulfillment of obligations on the part of the management organization.
How does the cost of device maintenance appear on the utility bill?All organizations involved in the installation of intercoms must include the service fee in a single receipt, separate from other services. For this purpose, agreements are concluded with housing companies, according to which an account is formed.
How to get out of problematic situations?If problems arise or there is a banal reluctance to use intercoms, the situation can be resolved pre-trial at a meeting of owners. If authorized organizations refuse to disconnect from the relevant service, then you need to draw up a statement of claim and submit it to the office of the competent court, after which this utility service will be disconnected.

How to avoid spending on it

Based on the provisions of the current Civil Code of the Russian Federation, each person can refuse to use unnecessary services without obtaining consent from the controlling utility authorities. To do this, you need to notify the management company of the decision. This can be done both in the case of personal premises, and by sending by registered mail.

It is worth noting that companies engaged in servicing intercoms are not included in the above exceptions.

What does the rent in Ufa consist of?

The receipt consists of two parts. The upper part, the notification invoice, contains the total amount of the payment and is intended for reporting by the organization that accepted the payment. It contains barcodes that allow you to quickly process the resident’s data. And the lower part, the invoice-receipt, already contains a breakdown of payments for all types of housing and communal services and remains with the payer. If you have any doubts about the charges, contact your management organization (list below) - you should be provided with a complete breakdown of rent for any period you are interested in. If you find that you have been shortchanged, then feel free to go to the ERCC in your area for a recalculation.

Maintenance - this includes, in addition to cleaning entrances and courtyards, also the maintenance of the garbage chute, and unscheduled repair work, and the salaries of employees (for example, the same cleaners and janitors), almost half of the funds are consumed by taxes paid by the management company or the HOA. If the floors in your entrance are dirty and the light bulbs do not light, write a complaint to the management organization of your area. If your complaints are not responded to there, contact the State Housing Inspectorate of the Republic of Belarus at St. Khalturina, 28, tel..

Accrued: 1194 rub. 99 kopecks

What it consists of: 15 rubles. 34 kopecks (tariff is the same for everyone) x 77, 90 (total housing area)

Rent is the payment of citizens living in apartments owned by the municipality or the state (non-privatized housing). Owners of privatized apartments do not pay rent.

Accrued: 23 rub. 37 kopecks

What does it add up to: 30 kopecks. (rate) x 77.90 (total housing area)

Drainage is the removal of domestic wastewater, that is, sewerage.

Accrued: 291 rub. 12 kopecks

What it consists of: 72 rubles. 78 kopecks (rate) x 4 (number of registered residents).

Cap. repair – 2 rubles 30 kopecks. The calculation of payments for major repairs, their size, types and timing must be established at a general meeting of owners. Most often, owners of demolished houses and new houses that have a five-year guarantee by law do not pay for major repairs.

ZPU is a locking intercom device, or, more simply, an intercom.

Central provisions

Calculation of rent is carried out on the basis of legislation. Regions can make their own changes, but the general principle should be the same.

Tariffs and consumption standards are established in accordance with four legal acts:

  • Constitution of the Russian Federation;
  • Civil Code;
  • Housing Code;
  • Government Decree No. 354 of 05/06/2011.

Regional authorities can make changes to the tariff schedule independently by issuing local regulations.

What is important to know

Since 2015, a new form of payment has been developed. Now this is a single document that includes water supply, major home repairs, gas services and other work. But the form is not mandatory. It is advisory in nature. The appearance and content of the payment card will depend on the decision of the management company. The decision will also depend on who provides all these services.

In many regions, a model of a single receipt for rent has existed for a long time. It is common if there is one supplier of all utilities. In terms of design, there is no single design requirement. The single receipt that is approved is considered just a standard. Based on it, each region can create its own receipts.

In addition, the law does not prohibit billing utility bills on separate receipts. If the management company enters into contracts with different suppliers, then the receipts can be divided. A single payment document is a convenience primarily for residents who will be able to pay for all services at once using one document.

All receipts are printed based on the Unified Information Payment System. Not a single payment document is issued manually. It is important to pay attention to the fact that, in accordance with Russian legislation, the receipt must separate household and personal needs from each other. Payment must be calculated according to established tariffs.

It is important that the correct footage of the room is indicated on the receipt. It is from this indicator that the consumption rate for heat supply and other housing services will be calculated.

Sample receipt for housing and communal services

Utility providers

The CG provider is the organization that provides them to consumers.

In an apartment building, the executor can be a management organization, a partnership, a cooperative, or a resource supply organization - a supplier of a certain resource.

In a residential building, the contractor may also be a gardening or vegetable gardening non-profit partnership.

The performer is obliged:

  1. Provide consumers with utilities, which are included in the contract, around the clock and in full.
  2. Conclude agreements with resource supply organizations for the supply of resources.
  3. Maintain engineering systems.
  4. Monthly take readings of community meters and take readings from individual metering devices - water, gas, electricity - consumers. Take the readings into account to calculate user fees.
  5. Calculate the amount of the fee and recalculate if necessary.
  6. Receive complaints from residents and inform them about accidents and work that may interfere with the filing of the CG.

Performers in one house can be several organizations at once: a management company and resource suppliers.

What does a payment look like?

The list of items in the receipt for utilities is established by the Housing Code. A single sample payment document has not been established in the country. Changes to the receipt can be made both by regional authorities and by the management company.

But, there are certain points that a receipt for payment of utilities must contain:

  • payment for intercom and elevator maintenance;
  • cleaning the area around the house;
  • payment for major home repairs;
  • supplying the premises with gas, hot and cold water, electricity, heating;
  • organization of lighting in entrances and around the house;
  • waste removal.

The header of the receipt indicates the billing period for which the utility service must be paid. Most often, payment is made for the past month, but there are management companies that take payment in advance for the coming month.

Each receipt is issued to a specific personal account.

It contains the following information:

  • information about the owner of the residential premises;
  • information about the number of citizens registered in the apartment;
  • total area of ​​the apartment;
  • volume of utility services provided;
  • if there are several owners, the share ratio of each is indicated.

Note! A personal account is issued for a specific residential premises, and not in the name of the owner. If a citizen owns several real estate properties, then personal accounts are issued for each property separately.

The receipt for payment of utility bills will look like this:

  1. At the top there is a personal account and information about the owner and the property.
  2. The period for which payment was made.
  3. Details for making payments.
  4. Meter readings.
  5. General house expenses.
  6. Information about the owner's benefits for utility bills.

Receipts for payments in private homes will vary. They will not contain clauses on payment for cleaning of pre-house areas, entrance lighting, and general house needs.

? — To do this, you need to enter your current account on the terminal and the payment amount.

How to pay rent online - read this article.

Consumption standards

Consumption standard is a quantitative indicator of the volume of consumption of a communal resource (cold water, hot water, natural and (or) liquefied gas, electrical energy, thermal energy, waste water discharged through centralized utility networks), used to calculate the amount of payment for utility service in the absence of metering devices. The procedure for establishing utility consumption standards was approved by Russian Government Decree No. 306 dated May 23, 2006 (as amended by Russian Government Decree No. 258 dated March 28, 2012).

Setting standards for utility services is the responsibility of local authorities - each type of service has its own standard. The validity period of utility service consumption standards is at least three years; during this period, utility service consumption standards are not subject to revision.

In what cases are changes made to the standards:

  • changes in design and technical parameters, the degree of improvement of an apartment building or residential building;
  • introducing changes to the rules concerning the requirements for the composition of standards for the consumption of utility services, the conditions and methods for establishing and determining standards for the consumption of utility services;
  • changes in climatic conditions under which the volume (quantity) of consumption of utility resources by a consumer in an apartment building or residential building changes by more than 5%.

References to the law

You can find out how much the service for servicing the ZPU costs in a separate line of the payment receipt in the following cases:

  • if the general meeting of real estate owners decided to establish a fee for the maintenance of common property;
  • if an agreement has been reached on a proportionate reduction in payment for the maintenance and repair of real estate;
  • if the owners have entered into a written agreement with authorized representatives of the housing organization;
  • if the procedure for providing such a service was prescribed in the minutes of the general meeting of residents of an apartment building.

It is worth noting that the amount of payment for the use of locking devices is established at the state level by resolutions of the Government of the Russian Federation and at the regional level by local governments.

There are no mandatory payments for the maintenance of the devices in question. The corresponding additional service in each specific case is indicated in the monthly payment document provided only on a separate line. Including payments in the general item of utility expenses is considered an illegal act.

may be subject to penalties.

Instructions on how to pay rent through Sberbank online are given in this publication.

may be subject to penalties.

Instructions on how to pay rent through Sberbank online are given in this publication.

Legal regulation

In the housing and communal services sector, legal regulation includes such legal acts as:

  1. Constitution of the Russian Federation.
  2. Housing Code.
  3. Law on Privatization.
  4. Government decree in the housing and communal services sector.
  5. Private contracts.
  6. Regional legal acts.

It is in these legal documents that tariffs for utility services, the procedure for their payment, the procedure for repaying debt obligations, etc. are reflected.

As a rule, regulation most often occurs at the regional level, so special attention should be paid to the regulatory legal acts of the constituent entity of the Russian Federation.

What is included in the maintenance of housing in an apartment building and what is it?

How to understand the rent receipt correctly? Consumers first look at the total payment amount on the receipt. And only then they try to determine what it consists of. A single payment for utilities will contain, in addition to the basic payment for services, also major and current repairs of the house.

By law, the payment must be divided into two parts. The first part indicates the amount for general house needs. This means that the tenant pays part of the costs that the management company incurred to furnish the house and entrances. For example, this money was spent on purchasing light bulbs.

The second part contains directly the amount that was spent on maintaining the apartment. In this case, the consumer pays only for those services that were required for his personal premises. This is heating, gas supply, light.

Every month you receive receipts for payment for services consumed. They are awarded to a citizen living in a given residential area. They indicate how much we pay for gas, electricity, water, etc.

New samples differ in the set of abbreviations, color (for example, in St. Petersburg - a pink payment card, in other regions - yellow), etc. An example of a receipt will be given below.

In case of accrual of illegal amounts, which means if two receipts are received, with double size, etc., then it is necessary to complain to the authorized bodies.

There are several aspects to consider when answering this question. Thus, according to the law, in an apartment building, receipts for payment of utility services are sent and generated by management organizations. They are authorized to calculate the consumption of the following housing and communal services:

  • for water supply;
  • per apartment (depending on the number of persons registered there);
  • for major repairs, etc.

Citizens receive separate receipts for gas and electricity supplies. This is due to the fact that these organizations are direct suppliers of utility services, and therefore charge directly.

Payment for maintenance of residential premises in an apartment building is borne by the apartment owners. housing is the responsibility of the management company, which must ensure an adequate level of fulfillment of the instructions assigned to it.

Moscow, Moscow region St. Petersburg, Leningrad region Regions, Federal number: 8 (800) 500-27-29 ext. 859ROUND THE CLOCK, FREE, FAST

housing in an apartment building is a set of actions aimed at maintaining the premises in proper condition: carrying out major and current repairs, ensuring measures aimed at preventing breakdowns.

According to Art. 154 housing legislation, housing maintenance includes:

  1. carrying out inspections by organizations responsible for the life and health of citizens;
  2. organization of general house lighting;
  3. ensuring the implementation of sanitary and cleaning measures in general purpose premises and the territory adjacent to the house, classified as a local area;
  4. ensuring air temperature and humidity in common areas within the limits established by regulations;
  5. ensuring measures to comply with fire safety;
  6. ensuring the removal of liquid and dry waste from apartment owners and organizations located in the building;
  7. performing seasonal duties for maintaining the local area (landscaping);
  8. carrying out current and major repairs.

This is the main list of services provided by the management company.

The management company is obliged to perform the following types of work:

  • Roof, gutter, attic repairs. Clearing debris, ice and snow;
  • Work aimed at strengthening the facade of the building. Removal of decorative elements that have become unusable, tiles and bricks;
  • Actions to strengthen or install signs with street names and staircase numbers;
  • Work to strengthen canopies, railings, stairs, porches;
  • Current repairs: replacement of glass, springs, doors, locks, grilles, etc.;
  • Seasonal antiseptic treatment of wooden parts;
  • Sealing cracks, strengthening hatches and drainage units;
  • Landscaping of the local area: painting garbage cans, removing dry grass and leaves;
  • Caring for vegetation located in the local area;
  • Seasonal work. In winter - removing snow and ice from sidewalks; in summer - sweeping paths, wet cleaning in the absence of precipitation for a long time, mowing lawns;
  • Maintenance of communications (preparation for the heating season, supply of hot and cold water);
  • Elimination of accidents in the local area and inside the house;
  • Maintenance of technical devices in the house (elevator equipment, garbage chute, etc.).

Accounting for housing and communal services fees in rent

In accordance with the functional characteristics, intercoms can be considered the common property of the owners of residential premises, since such devices are needed to service several premises. This is fully regulated by Article 36 of the Housing Code of the Russian Federation.

Maintenance of all technical devices is the responsibility of the management company on the basis of a management agreement. The cost of the service is determined as part of the approval of the level of payments for the operation of common property at a general meeting of property owners.

It is important to remember that if at the meeting the owners did not reach a consensus on the relevant issue, then the installation of the equipment will be considered illegal.

From January 2021, payment for waste removal is carried out according to new rules. The line “MSW management services” appeared on the receipt. The tariff is determined for each region separately. The average price in Russia is 100-150 rubles. per person.

Payment is made directly to the regional operator if the agreement is concluded between him and the residents.

The latest news about the introduction of a new law on the management of municipal solid waste (MSW), which came into force on January 1, 2021, caused a great resonance and generated a wave of discussion, a huge number of questions and rumors. The law affected the sorting of waste by type, its removal, processing, neutralization and burial. According to the law, you will now have to pay for garbage per person, not per square meter.

Let us briefly formulate the main points of the Federal Law “On MSW Management...”, which came into force in 2021:

  • municipalities of cities and regions do not collect garbage. Their task is to provide equipped waste collection sites;
  • Operators selected on a competitive basis are legally responsible for waste removal from January 1, 2021;
  • regional authorities will regulate tariffs;
  • Waste sorting is officially introduced in the regions.

Now everyone will have to pay for servicing MSW:

  • residents of apartments and private houses;
  • owners of non-residential premises;
  • members of dacha cooperatives, etc.

The garbage law expands the scope of the fight against illegal dumping. The owners of land plots where spontaneous dumps were discovered were obliged to eliminate them. If there is no owner of the land, the city authorities will be forced to remove the landfills.

Changes in working with MSW are quite significant.

Table 1. Main changes in legislation

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